Skip to main content

Events
Groups
Documentation
Developer
Academy
Support

Post something
Login

June Updates: Your AI Program, Leveled Up

4 days ago

Welcome to the Moveworks Community

You're in the right place. Ask questions, share what you know, and connect with people doing the same work.

1,961 Topics
4,817 Replies
3,346 Members

Ask questions and find answers Learn from experts Connect and get inspired

Log back in Create an account

Discover the Community

Community Central

New to the community? Start here to get connected

Product Forums

Engage in forums specific to different Moveworks products

Product Updates

Get the latest updates across all Moveworks Products

Upcoming Events

Webinars, office hours, and live sessions with the Moveworks team

Popular Posts

3

3

HR Emergency Detection and Routing

0

What's new at Moveworks

The latest from Moveworks: product news, community highlights, and updates you don't want to miss.

💡 Tip: Masking Agent Names in Concierge "Last Activity" Notifications

0

A Quick Update on Our Release Terminology

0

May Updates: Unlock More Value from Your Existing Stack

0

💡 Architecture for Outage Detection agent

0

Program Owner Certification — Now Updated in the Moveworks Academy

1

💡 Easy Productivity Use Cases with OOTB LLM Actions

0

Community feed

Find out what people are working on. Jump in when you have something to add.

Recent Activity
Tips, Inspiration, Connection
Answer Questions
Announcements

rnivargiEmployee

💡 Architecture for a SQL Query Generation Agent

I wanted to share a useful architecture for empowering non-technical teams—like Sales, Finance, or Operations—to query complex databases using natural language. The logic is system-agnostic and can be applied to any SQL-based data source.The Problem:

jgilmourNew Participant

Enterprise Search

Confluence Enterprise Search Connector - Issue Indexing Content when adding new space? Anyone else?

Hey all - Figured I’d ask the community as I await for support and/or my CSM to get back to me. Has anyone run into an issue with adding an additional space with the Confluence Max Capacity Connector? We’re adding an additional space to a connector w

colemanEmployee

Employee Communications Refresh1. New

When it comes to immediate impact from Moveworks bots, the Employee Communications feature is a clear front-runner. That said, when crafting campaigns, users are currently limited to basic emojis and the 5 basic design tools below.Additionally often

1

rajeev.sarafKnown Participant

Export feature for importing use case from one to another is not working as expected

Hi,When deploying a use case from one instance to another, the system consistently prompts for the recreation of shared action / compound actions, displaying the message: “An object with the same name already exists.” This necessitates either recreat

alvin.tan1Employee

Link a user straight to a specific notification?

We send notifications to users through Moveworks (ambient agent) and surface them in the assistant inside ServiceNow. Today a user has to open the notifications bell and finds the right one. Is there a way to get a direct link to a specific notificat

kapilesh.sharmaNew Participant

Sequential Slot Prompting in Agent Studio Custom Plugin

I am currently working in Agent Studio to create custom plugins and have implemented user input using slots. However, I am encountering an issue where all slot-related questions are presented to the user simultaneously.My requirement is to have the q

jgilmourNew Participant

Impersonate User1. New

It would be great to be able to test impersonating other users as a Moveworks Admin across the AI Assistant. As the assistant steers questions based on attributes from each users, it’s tough to see how pages are returned to employees. It gets even ha

4

tylerpeterson5New Participant

Peoplesoft password resets

Hi,We are looking for way to enable our chatbot to be able to be able to reset payroll passwords for our employees. Our payroll system is built on people soft. The current process is when the user calls in and we verify who they are, we go to the mod

tylerpeterson5New Participant

Process for adding devices to WiFi in Cisco ISE

Hi,We are looking for a way to provide our chatbot with the ability to add devices to our Wi-Fi network through Cisco ISE.Our current process is manual and involves the following steps:A technician gathers the required information from the user, incl

andrew.mairenaCommunity Manager

Artifact Creation2. On Roadmap

Data Visualization for a better user experience

2

JenHanleyCommunity Manager

Inspiration, Tips, & Spotlights

HR Emergency Detection and Routing

When an employee is facing a personal crisis like a serious illness, a bereavement, or a family emergency, the last thing they should have to do is navigate a ticketing system to get HR support.One customer built a plugin that detects HR emergency la

batra.dNew Participant

Moveworks Newbies

Hello to the Moveworks Community,I have been working as a ServiceNow Consultant for last 9 years and now want to deep dive into Moveworks / Employee Works and begin my journey on the Agentic AI.Looking forward to share my learnings along the way and

ChaturvediANew Participant

Moveworks Newbies

hey everyone, excited to join the moveworks community. Looking forward to learn, share , explore with talented folks of community. I am working as ServiceNow Architect & now diving into World of Moveworks. Happy to connect!!

Tim54Known Participant

Inspiration, Tips, & Spotlights

What’s the simplest AI use case that made the biggest organizational impact for you?

Hey everyone 👋 I’m new here. Curious, what’s the simplest AI use case you’ve rolled out that actually had the biggest impact at your org?I’m talking small things that made a real difference, maybe something that started as an experiment but ended up

JenHanleyCommunity Manager

Moveworks Newbies

Get more out of the Product Ideas section of community with filters and sort options

With 1,136 product ideas and counting, it can be a lot to scroll through. Here are three ways to narrow it down:1. Sort by what matters to you Use the "Recently active" dropdown at the top to switch between:Newest first Most replies Most votes Recent

shashrkEmployee

Inspiration, Tips, & Spotlights

💡 Tip: Masking Agent Names in Concierge "Last Activity" Notifications

Hello Community!By default, Moveworks Concierge notifications often pull the specific agent's name into the "Last Activity" section. For many teams, privacy or a unified "Service Desk" brand is a priority. This solution allows you to mask individual

JenHanleyCommunity Manager

Inspiration, Tips, & Spotlights

Builders, use this template for your next share!

Whether you just shipped something small or something wild, we want to hear about it. Use this format to keep it quick and useful for everyone: Here's what I built: (1–2 sentences) What problem did you solve or idea did you bring to life? Here's what

JenHanleyCommunity Manager

Inspiration, Tips, & Spotlights

Ever had a plugin return the right data but the agent still gave a garbled answer?

It's almost always the output mapper.When you return structured JSON, the reasoning engine parses it — extracts the schema, filters fields, routes to code execution if needed. When you return a flat string via RENDER, it can't do any of that. The who

JenHanleyCommunity Manager

Inspiration, Tips, & Spotlights

Device health & disk space cleanup: fixing problems before employees notice them

Most device health issues don't start as tickets, they start as slow laptops and frustrated employees who can't figure out why their machine is struggling.One customer connected their device monitoring platform to their AI assistant to flip that scri

Tim54Known Participant

Moveworks Newbies

Just Joined: Introduction

Hi everyone! I’m new here to sharing my introduction. Here’s a bit more about me:What I’m working on: I’m leading efforts to scale AI-driven support across multiple business units, focusing on smarter ticket routing, better self-service adoption, and

jgilmourNew Participant

Enterprise Search

Confluence Enterprise Search Connector - Issue Indexing Content when adding new space? Anyone else?

Hey all - Figured I’d ask the community as I await for support and/or my CSM to get back to me. Has anyone run into an issue with adding an additional space with the Confluence Max Capacity Connector? We’re adding an additional space to a connector w

rajeev.sarafKnown Participant

Export feature for importing use case from one to another is not working as expected

Hi,When deploying a use case from one instance to another, the system consistently prompts for the recreation of shared action / compound actions, displaying the message: “An object with the same name already exists.” This necessitates either recreat

kapilesh.sharmaNew Participant

Sequential Slot Prompting in Agent Studio Custom Plugin

I am currently working in Agent Studio to create custom plugins and have implemented user input using slots. However, I am encountering an issue where all slot-related questions are presented to the user simultaneously.My requirement is to have the q

tylerpeterson5New Participant

Peoplesoft password resets

Hi,We are looking for way to enable our chatbot to be able to be able to reset payroll passwords for our employees. Our payroll system is built on people soft. The current process is when the user calls in and we verify who they are, we go to the mod

tylerpeterson5New Participant

Process for adding devices to WiFi in Cisco ISE

Hi,We are looking for a way to provide our chatbot with the ability to add devices to our Wi-Fi network through Cisco ISE.Our current process is manual and involves the following steps:A technician gathers the required information from the user, incl

RajgopalNew Participant

Error during Plugin Template Installation – args[0].type_id value must be set

I encountered an error while attempting to install the Check Software License Inventory plugin template in Moveworks.Problem SummaryIssue Type: Plugin Installation FailureSource: Moveworks MarketplaceAffected Area: Agent Studio / Plugin WorkspaceErro

nivasanEmployee

Removing user from a shared mailbox

I think removing a user from a shared mailbox would be possible to build using MS Graph APIs… what do you think? Has someone tried this? Thanks!

Ambika_GoyalNew Participant

Error 13121 During Plugin Installation - Workflow Arguments type_id Value Must Be Set

When installing plugins from the Moveworks Marketplace, we're encountering Error Code 13121 which prevents successful installation. The error indicates a missing value in Workflow Configurations > Workflow Arguments.Problem SummaryIssue Type: Plug

reid.mozleyInspiring

Nexthink Webhook Payloads

Anyone know anything about the Nexthink webhook payloads. I currently have it set up and working with the Moveworks API and it passes all the parameters correctly except for user email. alert.alerts| where monitor.name == "test_alert_gb"| list device

DooleyBoozAllenNew Participant

Pagination of SNOW records (for the DISPLAY of records in the chatbot)

When displaying structured data from a SNOW table and there are more than 10 results, would like to enable pagination from a display perspective.Ideally there would still only be one call to the database (since there are still only less than 20 recor

JenHanleyCommunity Manager

Announcements & Updates

June Updates: Your AI Program, Leveled Up

June brings exciting product updates across the board — from a new World Knowledge App that expands what your AI Assistant can do, to scaled Multilingual Support now generally available. We're also spotlighting real customer wins, including Wellstar'

JenHanleyCommunity Manager

Announcements & Updates

Biweekly Recap: What you might have missed in the community!

👋 Hey Moveworks Community — Here's What You Might Have Missed!We're kicking off something new: starting today, we'll be sharing biweekly community recaps to help you stay on top of everything happening right here in the community. And don't worry, ou

JenHanleyCommunity Manager

Announcements & Updates

May Updates: Unlock More Value from Your Existing Stack

May brings a continued focus on driving efficiency, deeper platform integrations, and delivering measurable impact. We’re building on recent momentum with enhancements across AI automation and new ways to unlock more value from your existing environm

aadamsonCommunity Manager

Announcements & Updates

Program Owner Certification — Now Updated in the Moveworks Academy

We’ve refreshed the Program Owner Certification to better support you beyond launch and throughout your entire Moveworks journey.The updated course is designed for:• New program owners or champions ramping up• Teams transitioning ownership post-imple

JenHanleyCommunity Manager

Announcements & Updates

🚀 April Updates: GPT-5.2, MLS upgrades, and more

Hi Community!After an exciting first quarter, April is packed with major model upgrades, smarter search and a brand new developer homebase. We’re kicking things off with GPT-5.2 going GA, rolling out more powerful multilingual capabilities, and makin

rgerouloCommunity Manager

Announcements & Updates

Knowledge '26 -- Idea to Installed in Minutes: Connect a Tool to ServiceNow EmployeeWorks

The thing I keep seeing at events like this: developers assume connecting a new tool to an AI assistant is a multi-sprint project. It's not anymore.I'll be running a hands-on mini lab at CreatorCon where you'll go from zero to a deployed, production-

Kevin MokCommunity Manager

Announcements & Updates

Design and Deploy Tools Across Business Applications: Knowledge '26

Most AI stops at the edge of one system. We're going to break that habit at CreatorCon this year.In our hands-on lab, you'll build tools that search and act across external business applications through the AI Assistant in EmployeeWorks. Real connect

JenHanleyCommunity Manager

Announcements & Updates

Two features in the community worth setting up and using if you haven't already.

First, you can subscribe to email notifications for product updates. Head to the product updates section and hit subscribe so changes land in your inbox instead of getting buried in the feed. (Pssst this is a feature available for all forums in the c

JenHanleyCommunity Manager

Announcements & Updates

Experience the new AI Assistant on the web

The AI Assistant you already know is coming to a new home – on the web.So much work happens in the browser, and now your Assistant will be there too. We're making it effortless for employees to get the help they need, when they need it, and wherever

JenHanleyCommunity Manager

Announcements & Updates

New academy course: Analytics Governance & Custom Views

Want to get smarter about managing analytics access in Moveworks? Our latest Academy course walks you through everything you need to know about data governance, roles, and Custom Views.You’ll learn how to: Structure analytics resources safely Apply

Upcoming events

Webinars, office hours, and live sessions with the Moveworks team.

Leaderboard

Earn points by contributing. The more you help, the higher you climb.

Badges awarded

Badges mark the moments: first post, top contributor, trusted voice, and more.

jgilmourhas earned the badge Innovator
davrey04has earned the badge Connector
reid.mozleyhas earned the badge Community Coach

Show all badges

Community spotlights

Customers sharing what they've built, what's worked, and what they've learned.

Device health & disk space cleanup: fixing problems before employees notice them

Most device health issues don't start as tickets, they start as slow laptops and frustrated employees who can't figure out why their machine is strugg...

Forum|Forum|1 month ago

220

Contractor offboarding: the workflow that's easy to get wrong and expensive when you do

An incorrect offboarding can lock out an active contractor for hours or even days, disrupting live projects and generating urgent escalations across I...

Forum|Forum|2 months ago

390

🧠 Webinar Recap: Deploying AI Agents for Business Automation

We recently hosted a session on how to move from AI ambition to real enterprise automation — and what it actually takes to deploy AI agents that work...

Forum|Forum|3 months ago

450

Powered by Gainsight

Terms & ConditionsAccessibility statement

Sign up

Already have an account? Login

If you're a Moveworks customer, you can click the SSO button below to login-even if it's your first time. Everyone else can use email or click create an account above to register.

LOGIN WITH MYMOVEWORKS SSO PARTNERS WITH SSO LOGIN

or

Username *

E-mail address *

First and last name

(Private)

Only you and moderators can see this information

*

Company

(Private)

Only you and moderators can see this information

*

Job Title *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login or create an account

Create an account

If you're a Moveworks customer, you can click the SSO button below to login-even if it's your first time. Everyone else can use email or click create an account above to register.

LOGIN WITH MYMOVEWORKS SSO PARTNERS WITH SSO LOGIN

or

Username or Email

Password

Remember me

Forgot password?

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK