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August Updates: We’ve Been Busy - Here’s What’s New!

5 days ago

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Transforming ServiceNow Portal Search with AI Assistant on Web

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Navigating Moveworks

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📊 Improving capturing of deleted users in Data API users table

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What's new at Moveworks

The latest from Moveworks: product news, community highlights, and updates you don't want to miss.

💡 Tip: Masking Agent Names in Concierge "Last Activity" Notifications

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A Quick Update on Our Release Terminology

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May Updates: Unlock More Value from Your Existing Stack

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💡 Architecture for Outage Detection agent

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Program Owner Certification — Now Updated in the Moveworks Academy

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💡 Easy Productivity Use Cases with OOTB LLM Actions

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Announcements

JishnuEmployee

Stakeholder Tools (EXI, MW Setup, KS, & Analytics)

🚀 Improvements made to the New User Identity Journey within Moveworks Setup!

Hi Moveworks Community! 👋Effective 7th August 2026, we've fixed all issues and made improvements to the New User Identity Journey in Moveworks Setup. Here's what's now better:Configure Source Mapping ScreenYou can now map internal fields using DSL ma

Deeksha RustagiEmployee

Stakeholder Tools (EXI, MW Setup, KS, & Analytics)

[Fixed] Helpful and unhelpful feedback counts under-reported in the Feedback table (Analytics)

Hello Moveworks Community,What happenedFollowing a recent update to the Feedback table, the top-level Helpful and Unhelpful counts began including only feedback submitted through feedback forms — leaving out thumbs up and thumbs down given directly i

NanBechardNew Participant

ServiceNow Set a Delegate Plug in

I implemented the ServiceNow Set a Delegate Plug in, it asks a few questions but never asks for who to delete to, start and end date. In the logs, these missing parameters are the cause of the plugin ending as it cannot proceed. Has anyone seen th

AMXNew Participant

Custom Views from View Feedback1. New

We can currently create and share custom views from the Interactions table for specific domain owners. It would be valuable to offer the same capability in the View Feedback report, allowing helpful/unhelpful feedback to be tailored by domain.Additio

1

Tanishq ChoudharyNew Participant

Enterprise Search

Querying Excel data in SharePoint – Best Approach?

Hi everyone,We need our Moveworks AI Assistant to query tabular data stored in Excel files within SharePoint Online.Since native SharePoint Indexed Search skips Excel cell data, what is the best way to handle this?Has anyone successfully implemented

nicole.hulstKnown Participant

Multiple Triage Models and integration of Triage with Agents from Agent Studio1. New

We were having high hopes and expectations for Triage 2.0 to help us in reducing manual routing efforts to an absolute minimum. What we have found that Triage works exceptionally well in highly specialized cases where we have a high ticket volume. Bu

1

RickBaboNew Participant

Workday Connector

Hello community,I’m trying to get Workday plugins going and when choosing to install Workday Connector to be able to install them I have these two options:Which of these should I get installed for say “View Payslips” or “Submit/approve PTO Request”?

Shas99New Participant

Moveworks Incident Resolved Notification Query

We are currently working on rolling out resolution notifications for our ServiceNow incidents.Our goal is to make sure that once servicenow incident moves to resolved state, it should trigger a notification to user giving them two options : Need more

Kevin MokCommunity Manager

Agent Studio Facelift is live!

Agent Studio didn't look or feel like the rest of Moveworks, and new builders hit friction in their first session: plugin names forced snake_case, validation only fired when you clicked Validate not after you’re done editing a field, abandoning a new

kyril.remillardCommunity Manager

Minor ML Upgrade: MLS Response Language Consistency Rule - Standard ReleaseMinor ML Upgrade

We've released the MLS Response Language Consistency Rule model upgrade to Standard customers.Non-English users sometimes saw responses that were mostly in their language but still contained stray English phrases — status updates ("Filing your ticket

JenHanleyCommunity Manager

Tips, Wins & Connections

Boost Portal Search Adoption: Connect Your Search Bar to AI Assistant

Instead of leaving portal search and AI Assistant as two separate things, you can connect them with a URL parameter and a bit of JavaScript.Check out this customer post with impressive results. Spoiler alert: 150% adoption increase, 5,000+ weekly act

Fancy1New Participant

Moveworks Newbies

Navigating Moveworks

Hello Community, I’m new to Moveworks and trying to explore things that will be useful for me.

Dan KeithNew Participant

Tips, Wins & Connections

Transforming ServiceNow Portal Search with AI Assistant on Web

By integrating AI Assistant on Web directly into the search experience across our traditional Digital and HR ServiceNow portals, we're making it easier than ever for employees interact with InfoBot to find answers, access knowledge, and complete supp

Tanishq ChoudharyNew Participant

Moveworks Newbies

Hi Everyone,I’ve joined the Moveworks Community recently.I was working as a python Automation engineer and have started working on Moveworks to get my hands on this enterprise-grade AI platform.Looking forward to explore, learn and collaborate.Cheers

batra.dNew Participant

Moveworks Newbies

Hello to the Moveworks Community,I have been working as a ServiceNow Consultant for last 9 years and now want to deep dive into Moveworks / Employee Works and begin my journey on the Agentic AI.Looking forward to share my learnings along the way and

JenHanleyCommunity Manager

Tips, Wins & Connections

HR Emergency Detection and Routing

When an employee is facing a personal crisis like a serious illness, a bereavement, or a family emergency, the last thing they should have to do is navigate a ticketing system to get HR support.One customer built a plugin that detects HR emergency la

ChaturvediANew Participant

Moveworks Newbies

hey everyone, excited to join the moveworks community. Looking forward to learn, share , explore with talented folks of community. I am working as ServiceNow Architect & now diving into World of Moveworks. Happy to connect!!

Tim54Known Participant

Tips, Wins & Connections

What’s the simplest AI use case that made the biggest organizational impact for you?

Hey everyone 👋 I’m new here. Curious, what’s the simplest AI use case you’ve rolled out that actually had the biggest impact at your org?I’m talking small things that made a real difference, maybe something that started as an experiment but ended up

JenHanleyCommunity Manager

Moveworks Newbies

Get more out of the Product Ideas section of community with filters and sort options

With 1,136 product ideas and counting, it can be a lot to scroll through. Here are three ways to narrow it down:1. Sort by what matters to you Use the "Recently active" dropdown at the top to switch between:Newest first Most replies Most votes Recent

shashrkEmployee

Tips, Wins & Connections

💡 Tip: Masking Agent Names in Concierge "Last Activity" Notifications

Hello Community!By default, Moveworks Concierge notifications often pull the specific agent's name into the "Last Activity" section. For many teams, privacy or a unified "Service Desk" brand is a priority. This solution allows you to mask individual

NanBechardNew Participant

ServiceNow Set a Delegate Plug in

I implemented the ServiceNow Set a Delegate Plug in, it asks a few questions but never asks for who to delete to, start and end date. In the logs, these missing parameters are the cause of the plugin ending as it cannot proceed. Has anyone seen th

Shas99New Participant

Moveworks Incident Resolved Notification Query

We are currently working on rolling out resolution notifications for our ServiceNow incidents.Our goal is to make sure that once servicenow incident moves to resolved state, it should trigger a notification to user giving them two options : Need more

Joel.MatiasParticipating Frequently

Enterprise Search

Question about Confluence Server Knowledge Ingestion Setup

We're setting up Confluence Server knowledge ingestion with Moveworks. Our Confluence instance is on-prem and only reachable internally. We've configured the built-in connector and confirmed connectivity via the API Playground in Setup and we get a s

hundleymfInspiring

What Triage 2.0 model threshold are you using?

Hello Moveworks Community,We are reviewing our Triage 2.0 prediction model threshold and would like to learn from other customers.Could you share:What model threshold are you using? What precision and coverage are you seeing at that threshold? Why di

jasonrivNew Participant

Agent Architect - An Error Occured

Hey all,I’ve been having the following error all morning in the Agent Architect:“An Error Occuredexception TypeError: fetch failed sending requestDetailsexception TypeError: fetch failed sending request”The agent gets stuck on “Analyzing your request

kenwhi03New Participant

IT Agent Performance Plugin strange performance issues

Plugin | Review IT Agent's Performance Over TimeI’ve installed the above plugin and configured it for my environment, but when chatting with the bot, it will give me a summary, but then it will just keep triggering and sending the same message again

mwojcNew Participant

Stakeholder Tools (EXI, MW Setup, KS, & Analytics)

Any ideas why Google SSO is not working?

Hi,we are trying to configure SSO with Google. I think everything was done according to the documentation, but for some reason, we get “Can’t sign-in” message(screenshot below). Additionaly in the google workspace there is information that a login wa

christine.turgeonKnown Participant

When will the Employee Communication Campaign properly handle multiple languages?

We are currently unable to send a communication in the language by default, or even just to offer the recepient of a campaign the option to read the campaign in French or English. This is causing multiple issues, wether we wish to send surveys, or lo

abhishek.dixitNew Participant

Enterprise Search

How can moveworks integrate with Concur to empower its LLM capabilities for concur users?

Hi,I was interested to learn more on how to integrate Moveworks on Concur system to help users utilize its LLM to better comprehend concur KB articles and help reduce friction on the user exerience.

RanjiniNew Participant

Extracting dynamic JSON error messages from 4xx/5xx responses in a try_catch block

Hi everyone,I’m building an Agent Studio plugin that uses a Compound Action to log and update employee timesheets via an external API.Our middleware API is designed to return detailed business and client validation errors (e.g., missing comments, inv

JenHanleyCommunity Manager

Announcements & Updates

August Updates: We’ve Been Busy - Here’s What’s New!

August brings some of our most anticipated product updates yet - MCP Workspace and the Conversations API are now in Controlled Availability, opening up powerful new ways to extend and surface your AI Assistant. We're also rolling out expanded admin v

SudheerCommunity Manager

Announcements & Updates

Built-in Plugin Logs now cover Triage, Concierge & Nudge

We've expanded Built-in Plugin Logs in Moveworks Setup. In addition to external API calls and ticketing workflow logs, the view now surfaces execution logs for three more Moveworks services: Triage, Concierge and Nudge. You'll find it under Organizat

aadamsonCommunity Manager

Announcements & Updates

📊 The AI Assistant Insights course has been revamped!

Want to better understand how your AI Assistant is performing? Our newly updated AI Assistant Insights course will show you how to monitor key metrics, uncover actionable insights, and use data to continuously optimize your employee experience.Whethe

JenHanleyCommunity Manager

Announcements & Updates

🚀 July Updates: Mid-Year Momentum Unlocked

This month, we're shipping smarter answers, faster searches, and stronger AI capabilities. Vetted Content now surfaces organization-approved answers at the top of results, Enterprise Search got a speed boost with improved accuracy and multilingual su

JenHanleyCommunity Manager

Announcements & Updates

June Updates: Your AI Program, Leveled Up

June brings exciting product updates across the board — from a new World Knowledge App that expands what your AI Assistant can do, to scaled Multilingual Support now generally available. We're also spotlighting real customer wins, including Wellstar'

JenHanleyCommunity Manager

Announcements & Updates

Biweekly Recap: What you might have missed in the community!

👋 Hey Moveworks Community — Here's What You Might Have Missed!We're kicking off something new: starting today, we'll be sharing biweekly community recaps to help you stay on top of everything happening right here in the community. And don't worry, ou

JenHanleyCommunity Manager

Announcements & Updates

May Updates: Unlock More Value from Your Existing Stack

May brings a continued focus on driving efficiency, deeper platform integrations, and delivering measurable impact. We’re building on recent momentum with enhancements across AI automation and new ways to unlock more value from your existing environm

aadamsonCommunity Manager

Announcements & Updates

Program Owner Certification — Now Updated in the Moveworks Academy

We’ve refreshed the Program Owner Certification to better support you beyond launch and throughout your entire Moveworks journey.The updated course is designed for:• New program owners or champions ramping up• Teams transitioning ownership post-imple

JenHanleyCommunity Manager

Announcements & Updates

🚀 April Updates: GPT-5.2, MLS upgrades, and more

Hi Community!After an exciting first quarter, April is packed with major model upgrades, smarter search and a brand new developer homebase. We’re kicking things off with GPT-5.2 going GA, rolling out more powerful multilingual capabilities, and makin

rgerouloCommunity Manager

Announcements & Updates

Knowledge '26 -- Idea to Installed in Minutes: Connect a Tool to ServiceNow EmployeeWorks

The thing I keep seeing at events like this: developers assume connecting a new tool to an AI assistant is a multi-sprint project. It's not anymore.I'll be running a hands-on mini lab at CreatorCon where you'll go from zero to a deployed, production-

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🧠 Webinar Recap: Deploying AI Agents for Business Automation

We recently hosted a session on how to move from AI ambition to real enterprise automation — and what it actually takes to deploy AI agents that work...

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