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Moveworks Product Updates - April 10

3 days ago

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Announcing a Refreshed Roadmap Experience

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Serving Grounded Answers from Public Documentation in Agent Studio

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What's new at Moveworks

Moveworks Product Updates - April 10

Bi-Weekly Update

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Contractor offboarding: the workflow that's easy to get wrong and expensive when you do

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Did you know we have a Job & Consulting Network?

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🔧 Agent Studio Office Hours – The Golden Rule, Scheduled Triggers, and New Calendar Plugins

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🚀 April Updates: GPT-5.2, MLS upgrades, and more

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Serving Grounded Answers from Public Documentation in Agent Studio

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JishnuEmployee

July 2025 Product Release Notesrelease notes

AI Assistant: Smarter, Clearer Messages We’re updating how the AI Assistant formats its messages to make them easier to read. Instead of dense blocks of plain text, responses will soon include structure like section headers, bullet points, code line

ctallmanNew Participant

Moveworks API for Moveworks1. New

Is there a plugin available that allows Moveworks to pull data out of itself? We have a great idea by one of our analysts. Every day they manually go into Analytics and download the csv of customer feedback. Then they manually sort through the respon

3

srankichCommunity Manager

Image Input for LLM Actions6. Delivered

Process images alongside text in your LLM actions using the new `image` parameter on `generate_text_action` and `generate_structured_value_action`. Accepts a File object from a File Slot, enabling OCR, receipt parsing, and visual analysis. Available

1

SG1New Participant

Adding/Removing Users to Distribution Lists/Shared email box

I want to automate adding/removing users in DL/Shared email box through Agent Studio. If the requestor is owner of the group then it is a straight-forward journey of adding/removing users in DL but if the requestor is not the owner then I am using “m

rajeev.sarafKnown Participant

Button with link

Hi , I have a use case where I am using compound action to create buttons, i would like to give links to these button.orAre there any way to display the buttons with link using html tags.

rrajCommunity Manager

Update on Enterprise Search Plugin Upgrade for US and EU Customers

Hello Moveworks Community.In January, we announced a major Search upgrade - the introduction of the new Enterprise Search plugin, starting with a rollout in the US and EU data center regions, and enabled opt-in early access. Thanks to everyone who tr

JonathanKnown Participant

Help with export for multi line posts1. New

Hey Team,When we have people trying to use Moveworks to help them with email they frequently post larger lines of text which gets parsed terribly when exporting. Is there any thought on trying to improve that?

1

Karen KrabbenhoftNew Participant

Stakeholder Tools (EXI, MW Setup, KS, & Analytics)

Hi everyone. I am here to learn how my ServiceNow Analyst role will evolve in this environment.

vidomgbNew Participant

Differentiate between Knowledge in Analytics

In the analytics that Moveworks provides, all knowledge that is used by the AI assistant is pooled into one category - Enterprise Search / Knowledge Base. I am unable to differentiate between which knowledge source information is being pulled from un

mkumpalamthanamNew Participant

Stakeholder Tools (EXI, MW Setup, KS, & Analytics)

Enabling Beta Conversation API

Hi Team, While trying out the Beta Conversation API, I’m getting 404 API Not Found response. How can we resolve this or enable the beta Conversation API.

JenHanleyCommunity Manager

Inspiration, Tips, & Spotlights

Contractor offboarding: the workflow that's easy to get wrong and expensive when you do

An incorrect offboarding can lock out an active contractor for hours or even days, disrupting live projects and generating urgent escalations across IT, HR, and management. It's one of those processes that seems simple until it isn't.One customer tac

JenHanleyCommunity Manager

Moveworks Newbies

Did you know we have a Job & Consulting Network?

It's been here all along: a dedicated space within our community to share opportunities, find talent, and support each other's growth. If you haven't checked it out yet, now's a great time.For customers: Post consulting projects, contract roles, and

GBidkarNew Participant

Moveworks Newbies

Hello,I am Ganesh, and I am new to Moveworks. I have been in ServiceNow ecosystem for more that 13 years. Currently working one of elite partners of ServiceNow. Looking forward to learn, adapt and utilize the knowledge from this community.Thanks,Gane

JenHanleyCommunity Manager

Inspiration, Tips, & Spotlights

💡 Tip: Your Plugin Didn't Break in Production — It Was Always Going To Degrade

If your plugin starts repeating questions, forgetting what the user said, or hallucinating field values after a few turns, the config probably isn't the problem. The context window is.Every plugin has a context budget: the total information the AI ca

JenHanleyCommunity Manager

Inspiration, Tips, & Spotlights

What Separates Good AI Adoption from Great AI Adoption

Most teams launch their AI Assistant, see decent early numbers, then plateau. Sound familiar?We analyzed data across thousands of deployments and found a clear pattern: many organizations achieve good adoption but stall before reaching great adoption

rajeev.sarafKnown Participant

Inspiration, Tips, & Spotlights

Moveworks Beyond MS Teams and AI Assistance

Objective: The objective of this design is to enable the consumption of Moveworks Large Language Model (LLM) capabilities from enterprise platforms such as ServiceNow, rather than restricting LLM usage solely to a conversational chatbot interface.

JenHanleyCommunity Manager

Inspiration, Tips, & Spotlights

💡 Tip: Why Your Plugin Feels Slow (And How to Fix It)

If your Agent Studio plugin used to respond in 2 seconds and now takes 8, you might not have a bug, you might have an architecture problem.When you stack multiple actions back-to-back in a conversation process, the AI has to stop and process everythi

JenHanleyCommunity Manager

Inspiration, Tips, & Spotlights

🧠 Webinar Recap: Deploying AI Agents for Business Automation

We recently hosted a session on how to move from AI ambition to real enterprise automation — and what it actually takes to deploy AI agents that work across the business.Here are the key takeaways 👇 🔎 The Core ChallengeEnterprise work rarely lives in

JenHanleyCommunity Manager

Inspiration, Tips, & Spotlights

🚀 Customer Spotlight Recap: Build vs. Buy — How Motorola Solutions Scaled Enterprise AI Support with Moveworks

Huge thanks to everyone who joined Sarah Chudawala, Senior Customer Success Manager at Moveworks, and Joe Birney, Director of IT Product Enablement at Motorola Solutions, for an honest and insightful look at Motorola’s journey from a homegrown suppor

JenHanleyCommunity Manager

Moveworks Newbies

Did you know you can subscribe to product forums?

If you're not sure where to start in the community, this is one of the most useful things you can do in the first few minutes.Each product forum has a Subscribe button in the top right corner. When you subscribe, you'll get an email notification any

SG1New Participant

Adding/Removing Users to Distribution Lists/Shared email box

I want to automate adding/removing users in DL/Shared email box through Agent Studio. If the requestor is owner of the group then it is a straight-forward journey of adding/removing users in DL but if the requestor is not the owner then I am using “m

vidomgbNew Participant

Differentiate between Knowledge in Analytics

In the analytics that Moveworks provides, all knowledge that is used by the AI assistant is pooled into one category - Enterprise Search / Knowledge Base. I am unable to differentiate between which knowledge source information is being pulled from un

mkumpalamthanamNew Participant

Stakeholder Tools (EXI, MW Setup, KS, & Analytics)

Enabling Beta Conversation API

Hi Team, While trying out the Beta Conversation API, I’m getting 404 API Not Found response. How can we resolve this or enable the beta Conversation API.

AndrewInspiring

Stakeholder Tools (EXI, MW Setup, KS, & Analytics)

Filtering EXI Assignment Groups

We are looking to clean up some of our data in EXI, specifically, there are assignment groups today that simply exists for the purpose of logging a ticket for an already automated process/notification. There is nothing our bot will ever do with these

JaspreettkNew Participant

User-Specific Access Control for Ivanti IT Knowledge Articles in Moveworks

Hi Moveworks Community,I’m currently working on configuring Ivanti IT Knowledge articles ingestion within Moveworks via the following path:Moveworks Setup → Enterprise Search → Search → Configure Search → Classic Ingestion → Internal KnowledgeI wante

deanatNew Participant

Stakeholder Tools (EXI, MW Setup, KS, & Analytics)

Has there been any consideration to enabling near–real-time availability for Moveworks export data (e.g., User Feedback, User Interactions, Raw Interactions, and CSAT), instead of the current 24‑hour delay driven by UTC timing?

Hi, Is there any consideration to reduce the delay on these data exports (this would to help with both testing result readout timeliness and post-go live results support to view employee feedback in real time instead of needing to wait a day or day+

deanatNew Participant

Can we have the Moveworks ingestion more often than every 4 hours for ServiceNow content / 12 hours for user permissions?

Hi,Are there any plans in the next roadmap or two to consider having the ingestion sync be more often than every 4 hours (in both production and sandbox) for content updates, as well as more often than 12 hours for user permissions (Can Read/Cannot R

mandarmarkandeyaNew Participant

Table fillings UI for timesheet kind of use cases

We are working on use case where we want the bot to respond to the users query of filling the timesheet , the bot should respond with a table to fill the hours for the whole week , also a dropdown to select a date range like week or month , but as p

MudiNew Participant

Displaying sorted results using notify action in a for loop

Hello - has anybody tried displaying sorted results using Notify action within a for loop? We are invoking notify within a for loop and passing it an employee list that is sorted by the last name. However the results displayed are not ordered. It see

Joel.MatiasNew Participant

Enterprise Search

Question about Sharepoint OneDrive Live Search

I have been working on setting up the connector for SharePoint/OneDrive Live Search for Enterprise search. I created the NG connector, and I was able to create the Enterprise search connector. I initially ran into an issue saving after validating the

JenHanleyCommunity Manager

Announcements & Updates

Experience the new AI Assistant on the web

The AI Assistant you already know is coming to a new home – on the web.So much work happens in the browser, and now your Assistant will be there too. We're making it effortless for employees to get the help they need, when they need it, and wherever

JenHanleyCommunity Manager

Announcements & Updates

🚀 April Updates: GPT-5.2, MLS upgrades, and more

Hi Community!After an exciting first quarter, April is packed with major model upgrades, smarter search and a brand new developer homebase. We’re kicking things off with GPT-5.2 going GA, rolling out more powerful multilingual capabilities, and makin

JenHanleyCommunity Manager

Announcements & Updates

New academy course: Analytics Governance & Custom Views

Want to get smarter about managing analytics access in Moveworks? Our latest Academy course walks you through everything you need to know about data governance, roles, and Custom Views.You’ll learn how to: Structure analytics resources safely Apply

JenHanleyCommunity Manager

Announcements & Updates

March Updates: Full Speed into Spring

March roundup is packed with practical updates to help you move faster: March brings powerful platform updates, new ways to customize and test your Assistant experience, and exciting momentum across our agent ecosystem – including Initiative Designer

JenHanleyCommunity Manager

Announcements & Updates

Experience the frontier of work firsthand.

In December, we united with ServiceNow to deliver one AI front door for employees across the enterprise to get work done.Now, we’re ready to show you what’s possible by integrating our consumer-grade AI and enterprise search with ServiceNow’s unified

JenHanleyCommunity Manager

Announcements & Updates

February Updates: Powering Big Wins for a Short Month

February’s roundup is packed with practical updates to help you move faster: from new Agent Studio resources and product enhancements to live sessions focused on hands-on developer use cases. Read on to see what’s new and what’s coming this month 👇🤖

JenHanleyCommunity Manager

Announcements & Updates

Event reminder - Tomorrow: Building AI Agents on ServiceNow with Moveworks

Join us tomorrow for a technical deep-dive into the Moveworks + ServiceNow integration.We'll cover:Connecting knowledge bases, forms, and ticketing through the platform Real-world agent configurations already running in production Setting up ambient

JenHanleyCommunity Manager

Announcements & Updates

January Updates: Exciting Releases Kick off the New Year

We’re kicking off the year with fresh product updates, upcoming live sessions, and exciting momentum as we build toward what’s next. Dive in below to see what’s new and what’s coming this month 👇 🚀 Product UpdatesCheck out the latest highlights below

JenHanleyCommunity Manager

Announcements & Updates

Introducing: The Agent Builder Newsletter Archive

We're excited to launch a public archive of The Agent Builder newsletter, your resource for technical breakdowns, implementation patterns, and real-world builds from the Moveworks developer community. Click here to find the archive. What You'll Find

estherCommunity Manager

Announcements & Updates

GPT 5 Upgrade to the Moveworks Reasoning Engine

Post updated with new information on Mar 4, 2026The GPT-5 series of large language models stands out for delivering state-of-the-art reasoning. Better reasoning (i.e. thinking and decision making) represents a major leap for agentic tasks, offering i

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Community spotlights

Customers sharing what they've built, what's worked, and what they've learned.

Contractor offboarding: the workflow that's easy to get wrong and expensive when you do

An incorrect offboarding can lock out an active contractor for hours or even days, disrupting live projects and generating urgent escalations across I...

Forum|Forum|4 days ago

180

🧠 Webinar Recap: Deploying AI Agents for Business Automation

We recently hosted a session on how to move from AI ambition to real enterprise automation — and what it actually takes to deploy AI agents that work...

Forum|Forum|1 month ago

280

🚀 Customer Spotlight Recap: Build vs. Buy — How Motorola Solutions Scaled Enterprise AI Support with Moveworks

Huge thanks to everyone who joined Sarah Chudawala, Senior Customer Success Manager at Moveworks, and Joe Birney, Director of IT Product Enablement at...

Forum|Forum|1 month ago

380

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