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Two features in the community worth setting up and using if you haven't already.

12 days ago

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Popular Posts

AI Assistant Chat Playback — New troubleshooting tool in Moveworks Setup [ Available to all ]

8

Toxicity Filter Improvements

1

Ever had a plugin return the right data but the agent still gave a garbled answer?

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What's new at Moveworks

The latest from Moveworks: product news, community highlights, and updates you don't want to miss.

Program Owner Certification — Now Updated in the Moveworks Academy

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💡 Easy Productivity Use Cases with OOTB LLM Actions

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See You at Knowledge '26: AI Agents, Agentic Tools & the Future of Employee Work

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Device health & disk space cleanup: fixing problems before employees notice them

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AI Assistant Chat Playback — New troubleshooting tool in Moveworks Setup [ Available to all ]

8

Model Update: GPT-4o Models Retired -- No Action Required

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Community feed

Find out what people are working on. Jump in when you have something to add.

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rajeev.sarafKnown Participant

Different color scheme for Moveworks instance5. Not Enough Info to Make Decision

Hi ,As we have multiple Moveworks instances within our organization, I would like to explore the possibility of configuring distinct color schemes for each instance. This would enable quick visual identification at a glance. Regards,Rajeev

2

AndrewInspiring

Stakeholder Tools (EXI, MW Setup, KS, & Analytics)

Filtering EXI Assignment Groups

We are looking to clean up some of our data in EXI, specifically, there are assignment groups today that simply exists for the purpose of logging a ticket for an already automated process/notification. There is nothing our bot will ever do with these

chaney.zimmermanInspiring

Create Support Ticket from Log Entry4. Future Consideration

Occasionally, some unexpected behavior will arise from an Agent Studio plugin, built in functionality, etc. Today I was picking through the logs for a plugin that ran earlier this week and found which log identified the break, but it’s not expected t

1

andrewwhitleyInspiring

Handle ticket search with Structured Data Analysis

I have a plugin for ticket search. It collects a search description and uses a LLM to collect/format optional attributes that are used in the search api. I am paginating the api up to 5 times in a compound action and don’t want to enable more than th

Ajay MerchiaCommunity Manager

Toxicity Filter Improvements

We've made some updates to the toxicity filter!You can now choose which of five fixed content categories your Moveworks AI Assistant will engage on. The old "Specific Topic Toxicity" model with free-form custom topic exceptions has been replaced.The

JenHanleyCommunity Manager

Announcements & Updates

🚀 April Updates: GPT-5.2, MLS upgrades, and more

Hi Community!After an exciting first quarter, April is packed with major model upgrades, smarter search and a brand new developer homebase. We’re kicking things off with GPT-5.2 going GA, rolling out more powerful multilingual capabilities, and makin

Lucas RolloCommunity Manager

User Consent Auth - Preflight Checks2. On Roadmap

UCA -Preflight Checks ensures uninterrupted, successful UCA plugin runs.We do this in 2 ways:We ask for all of the UCA connectors required from the user before the plugin runs - no surprises. We continue the plugin execution with all of the prior con

6

Ajay MerchiaCommunity Manager

Toxicity Filter Improvements6. Delivered

We've made improvements to our toxicity filter, resulting in more reliable and consistent moderation within the assistant.

1

Shas99New Participant

Agent Studio Architect is not working

I am trying to use Agent Architect but since morning it is returning 400, 429 error codes.I have been using it frequently and has been of great help but today it is not working at all.Hence wanted to check if it is down ?I have retried several times

aadamsonCommunity Manager

Announcements & Updates

Program Owner Certification — Now Updated in the Moveworks Academy

We’ve refreshed the Program Owner Certification to better support you beyond launch and throughout your entire Moveworks journey.The updated course is designed for:• New program owners or champions ramping up• Teams transitioning ownership post-imple

JenHanleyCommunity Manager

Inspiration, Tips, & Spotlights

Builders, use this template for your next share!

Whether you just shipped something small or something wild, we want to hear about it. Use this format to keep it quick and useful for everyone: Here's what I built: (1–2 sentences) What problem did you solve or idea did you bring to life? Here's what

JenHanleyCommunity Manager

Inspiration, Tips, & Spotlights

Ever had a plugin return the right data but the agent still gave a garbled answer?

It's almost always the output mapper.When you return structured JSON, the reasoning engine parses it — extracts the schema, filters fields, routes to code execution if needed. When you return a flat string via RENDER, it can't do any of that. The who

JenHanleyCommunity Manager

Inspiration, Tips, & Spotlights

Device health & disk space cleanup: fixing problems before employees notice them

Most device health issues don't start as tickets, they start as slow laptops and frustrated employees who can't figure out why their machine is struggling.One customer connected their device monitoring platform to their AI assistant to flip that scri

Tim54Known Participant

Moveworks Newbies

Just Joined: Introduction

Hi everyone! I’m new here to sharing my introduction. Here’s a bit more about me:What I’m working on: I’m leading efforts to scale AI-driven support across multiple business units, focusing on smarter ticket routing, better self-service adoption, and

JenHanleyCommunity Manager

Inspiration, Tips, & Spotlights

Contractor offboarding: the workflow that's easy to get wrong and expensive when you do

An incorrect offboarding can lock out an active contractor for hours or even days, disrupting live projects and generating urgent escalations across IT, HR, and management. It's one of those processes that seems simple until it isn't.One customer tac

JenHanleyCommunity Manager

Moveworks Newbies

Did you know we have a Job & Consulting Network?

It's been here all along: a dedicated space within our community to share opportunities, find talent, and support each other's growth. If you haven't checked it out yet, now's a great time.For customers: Post consulting projects, contract roles, and

GBidkarNew Participant

Moveworks Newbies

Hello,I am Ganesh, and I am new to Moveworks. I have been in ServiceNow ecosystem for more that 13 years. Currently working one of elite partners of ServiceNow. Looking forward to learn, adapt and utilize the knowledge from this community.Thanks,Gane

JenHanleyCommunity Manager

Inspiration, Tips, & Spotlights

💡 Tip: Your Plugin Didn't Break in Production — It Was Always Going To Degrade

If your plugin starts repeating questions, forgetting what the user said, or hallucinating field values after a few turns, the config probably isn't the problem. The context window is.Every plugin has a context budget: the total information the AI ca

JenHanleyCommunity Manager

Inspiration, Tips, & Spotlights

What Separates Good AI Adoption from Great AI Adoption

Most teams launch their AI Assistant, see decent early numbers, then plateau. Sound familiar?We analyzed data across thousands of deployments and found a clear pattern: many organizations achieve good adoption but stall before reaching great adoption

rajeev.sarafKnown Participant

Inspiration, Tips, & Spotlights

Moveworks Beyond MS Teams and AI Assistance

Objective: The objective of this design is to enable the consumption of Moveworks Large Language Model (LLM) capabilities from enterprise platforms such as ServiceNow, rather than restricting LLM usage solely to a conversational chatbot interface.

AndrewInspiring

Stakeholder Tools (EXI, MW Setup, KS, & Analytics)

Filtering EXI Assignment Groups

We are looking to clean up some of our data in EXI, specifically, there are assignment groups today that simply exists for the purpose of logging a ticket for an already automated process/notification. There is nothing our bot will ever do with these

Shas99New Participant

Agent Studio Architect is not working

I am trying to use Agent Architect but since morning it is returning 400, 429 error codes.I have been using it frequently and has been of great help but today it is not working at all.Hence wanted to check if it is down ?I have retried several times

Karen KrabbenhoftNew Participant

Stakeholder Tools (EXI, MW Setup, KS, & Analytics)

Activity stream content in ServiceNow

In the attached, you will find the link for the user - moveworks Ingestion along with other trigger data etc. How do I remove this content from the chat history within the feed? Is this something that is part of the config and cannot be removed?

alpesh.patelNew Participant

Agent architect - Anyone having issue

Anyone else having issue with AI Agent, has stopped working since this morning 29th Apr ESTAn Error Occured{"error":{"message":"{\n \"error\": {\n \"code\": 400,\n \"message\": \"Unable to submit request because thinking_level is not supported by thi

NanBechardNew Participant

Newbie customer hereI want to add a filter that will exclude asking for approval for change tickets that are CAB Ready TrueI found this command and tried to add it to Universal Ticket fetching filterNOT (ticket.type = "change" AND ticket.cab_review =

ATAYLOR3New Participant

Analytics Miscalculating "Unsuccessful" Knowledge Base Metrics

In Analytics, we review the Unsuccessful Knowledge plugin to locate gaps. We noticed that when a form is served, we received an “unsuccessful” for knowledge. Is anyone else seeing this? What are you doing to remedy this issue?

vidomgbNew Participant

Differentiate between Knowledge in Analytics

In the analytics that Moveworks provides, all knowledge that is used by the AI assistant is pooled into one category - Enterprise Search / Knowledge Base. I am unable to differentiate between which knowledge source information is being pulled from un

suman194New Participant

Failed to create integration: No bot service account found for this integration.

Getting the below error while creating new ticket configuration with ServiceNow connector and saving the configuration. There is no issue with the service account and SN connector.Failed to create integration: No bot service account found for this

JennyPNew Participant

Sandbox challenges

Hello Hello All, We are getting our feet wet with Moveworks and we are loving it so far. We have a prod and a sandbox environment and we know they are separate. Our prod bot in teams is associated with the OOB teams bot and for the sandbox, we creat

RyanWeluNew Participant

Integration with Navan (travel booking solution)

Has anyone integrated with Navan (https://navan.com/)? We are hoping to be able to do travel booking and other tasks in Navan through our AI assistant.

JenHanleyCommunity Manager

Announcements & Updates

🚀 April Updates: GPT-5.2, MLS upgrades, and more

Hi Community!After an exciting first quarter, April is packed with major model upgrades, smarter search and a brand new developer homebase. We’re kicking things off with GPT-5.2 going GA, rolling out more powerful multilingual capabilities, and makin

aadamsonCommunity Manager

Announcements & Updates

Program Owner Certification — Now Updated in the Moveworks Academy

We’ve refreshed the Program Owner Certification to better support you beyond launch and throughout your entire Moveworks journey.The updated course is designed for:• New program owners or champions ramping up• Teams transitioning ownership post-imple

rgerouloCommunity Manager

Announcements & Updates

Knowledge '26 -- Idea to Installed in Minutes: Connect a Tool to ServiceNow EmployeeWorks

The thing I keep seeing at events like this: developers assume connecting a new tool to an AI assistant is a multi-sprint project. It's not anymore.I'll be running a hands-on mini lab at CreatorCon where you'll go from zero to a deployed, production-

Kevin MokCommunity Manager

Announcements & Updates

Design and Deploy Tools Across Business Applications: Knowledge '26

Most AI stops at the edge of one system. We're going to break that habit at CreatorCon this year.In our hands-on lab, you'll build tools that search and act across external business applications through the AI Assistant in EmployeeWorks. Real connect

JenHanleyCommunity Manager

Announcements & Updates

Two features in the community worth setting up and using if you haven't already.

First, you can subscribe to email notifications for product updates. Head to the product updates section and hit subscribe so changes land in your inbox instead of getting buried in the feed. (Pssst this is a feature available for all forums in the c

JenHanleyCommunity Manager

Announcements & Updates

Experience the new AI Assistant on the web

The AI Assistant you already know is coming to a new home – on the web.So much work happens in the browser, and now your Assistant will be there too. We're making it effortless for employees to get the help they need, when they need it, and wherever

JenHanleyCommunity Manager

Announcements & Updates

New academy course: Analytics Governance & Custom Views

Want to get smarter about managing analytics access in Moveworks? Our latest Academy course walks you through everything you need to know about data governance, roles, and Custom Views.You’ll learn how to: Structure analytics resources safely Apply

JenHanleyCommunity Manager

Announcements & Updates

March Updates: Full Speed into Spring

March roundup is packed with practical updates to help you move faster: March brings powerful platform updates, new ways to customize and test your Assistant experience, and exciting momentum across our agent ecosystem – including Initiative Designer

JenHanleyCommunity Manager

Announcements & Updates

Experience the frontier of work firsthand.

In December, we united with ServiceNow to deliver one AI front door for employees across the enterprise to get work done.Now, we’re ready to show you what’s possible by integrating our consumer-grade AI and enterprise search with ServiceNow’s unified

JenHanleyCommunity Manager

Announcements & Updates

February Updates: Powering Big Wins for a Short Month

February’s roundup is packed with practical updates to help you move faster: from new Agent Studio resources and product enhancements to live sessions focused on hands-on developer use cases. Read on to see what’s new and what’s coming this month 👇🤖

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Community spotlights

Customers sharing what they've built, what's worked, and what they've learned.

Device health & disk space cleanup: fixing problems before employees notice them

Most device health issues don't start as tickets, they start as slow laptops and frustrated employees who can't figure out why their machine is strugg...

Forum|Forum|13 days ago

100

Contractor offboarding: the workflow that's easy to get wrong and expensive when you do

An incorrect offboarding can lock out an active contractor for hours or even days, disrupting live projects and generating urgent escalations across I...

Forum|Forum|24 days ago

270

🧠 Webinar Recap: Deploying AI Agents for Business Automation

We recently hosted a session on how to move from AI ambition to real enterprise automation — and what it actually takes to deploy AI agents that work...

Forum|Forum|1 month ago

320

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