Skip to main content

Events
Groups
Documentation
Developer
Academy
Support

Post something
Login

🛠️ Stuck on a Plugin? Bring It to Office Hours

7 months ago

Welcome to the Moveworks Community

You're in the right place. Ask questions, share what you know, and connect with people doing the same work.

2,050 Topics
4,987 Replies
3,657 Members

Ask questions and find answers Learn from experts Connect and get inspired

Log back in Create an account

Discover the Community

Community Central

New to the community? Start here to get connected

Product Forums

Engage in forums specific to different Moveworks products

Product Updates

Get the latest updates across all Moveworks Products

Upcoming Events

Webinars, office hours, and live sessions with the Moveworks team

Popular Posts

Agent Architect Down?

2

Agent Studio Version Control

2

🚀 New in Moveworks Setup: A Guided Setup Journey for Moveworks Admins

Launched Feature

0

What's new at Moveworks

The latest from Moveworks: product news, community highlights, and updates you don't want to miss.

💡 Tip: Masking Agent Names in Concierge "Last Activity" Notifications

0

A Quick Update on Our Release Terminology

0

May Updates: Unlock More Value from Your Existing Stack

0

💡 Architecture for Outage Detection agent

0

Program Owner Certification — Now Updated in the Moveworks Academy

1

💡 Easy Productivity Use Cases with OOTB LLM Actions

0

Community feed

Find out what people are working on. Jump in when you have something to add.

Recent Activity
Tips, Inspiration, Connection
Answer Questions
Announcements

willmurphyCommunity Manager

Minor ML Update: Context-aware toxicity filtering6. Delivered

Key DatesFrontier: September 2 2026Standard: September 8 2026Basic: September 10 2026Learn more about our model upgrades here.We’re upgrading the AI Assistant’s toxicity filtering to consider the full context of a conversation rather than evaluating

1

171

colemanCommunity Manager

Minor ML Upgrade: Adaptive Thinking — Frontier

Adaptive Thinking is now available to Frontier customers Adaptive Thinking helps the assistant respond faster and more naturally to lightweight interactions such as greetings, acknowledgments, and basic questions. For these straightforward requests,

100

Joel.MatiasKnown Participant

HTTP Connector Console Question

I am running into an issue with an HTTP connector. I had to update the private key for the JWT Auth. For some reason the API calls when testing in Agent Studio are not going through properly. It’s saying access denied but I have tested this new key v

441

SudheerCommunity Manager

Merge Employee Communications with ServiceNow2. On Roadmap

How are we improving the product?Teams currently need to configure employee communications separately across EmployeeWorks and Moveworks.A unified API will allow teams to launch a single employee communication across both surfaces together. This redu

1

10

puneegupKnown Participant

Building a Custom Jira Assistant with Moveworks: From OOB to Tailored Experience

🚀 Building a Jira Assistant with Moveworks 📌The NeedSwitching between a conversational assistant and Jira to find issues, review details, or add updates can interrupt productivity.We leveraged the OOB Jira plugin capability as a foundation and enhanc

110

vpawarCommunity Manager

EmployeeWorks Support for Domain-Separated Environments (Domain Filtering)2. On Roadmap

How are we improving the product?Managed service providers (MSPs) often serve multiple customers through a single domain-separated ServiceNow instance, where each customer’s data is partitioned into a separate domain. EmployeeWorks does not support t

0

30

kyril.remillardCommunity Manager

Automate EmployeeWorks Onboarding for ServiceNow Customers2. On Roadmap

How are we improving the product?ServiceNow customers will have a ready-to-use EmployeeWorks instance available on day one.Automated configuration synchronization from ServiceNow to EmployeeWorks will establish the required baseline configuration, re

1

30

vpawarCommunity Manager

SDLC (Config Promotion via API)2. On Roadmap

How are we improving the product?Moveworks is introducing Configuration APIs to help enterprise teams move configurations safely across environments such as DEV → UAT → Production.This provides a controlled, repeatable alternative to manually recreat

1

10

colemanCommunity Manager

Minor ML Update: Clearer Outcomes for Tool Calls — Frontier

Clearer Outcomes for Tool Calls is now available to Frontier customers. When a tool call fails, times out, or returns no results, users will now see a clearer explanation of what happened and, where applicable, guidance on what to do next. This makes

250

JaredInspiring

Feature Request: Analytics for Proactive (“Pushed”) Bot Communications2. On Roadmap

Overview Currently, the platform’s analytics focus on user-initiated interactions with our Moveworks bot. However, as customer bots evolve to be more proactive—sending notifications and updates without direct user prompts—we lack visibility into the

21

21116

Tanishq ChoudharyInspiring

Tips, Wins & Connections

Stop Losing Meeting Time to AV Issues: How NAVI Streamlines Support in Seconds

Ever lost valuable meeting time trying to fix an audio or video issue? Until now, employees often had to search for the right support contact, seek help from colleagues, or explain the same problem multiple times before it reached the correct team. W

1733

Fancy1New Participant

Moveworks Newbies

Navigating Moveworks

Hello Community, I’m new to Moveworks and trying to explore things that will be useful for me.

2032

Tanishq ChoudharyInspiring

Moveworks Newbies

Hi Everyone,I’ve joined the Moveworks Community recently.I was working as a python Automation engineer and have started working on Moveworks to get my hands on this enterprise-grade AI platform.Looking forward to explore, learn and collaborate.Cheers

2022

Dan KeithNew Participant

Tips, Wins & Connections

Transforming ServiceNow Portal Search with AI Assistant on Web

By integrating AI Assistant on Web directly into the search experience across our traditional Digital and HR ServiceNow portals, we're making it easier than ever for employees interact with InfoBot to find answers, access knowledge, and complete supp

2743

JenHanleyCommunity Manager

Tips, Wins & Connections

Boost Portal Search Adoption: Connect Your Search Bar to AI Assistant

Instead of leaving portal search and AI Assistant as two separate things, you can connect them with a URL parameter and a bit of JavaScript.Check out this customer post with impressive results. Spoiler alert: 150% adoption increase, 5,000+ weekly act

860

batra.dNew Participant

Moveworks Newbies

Hello to the Moveworks Community,I have been working as a ServiceNow Consultant for last 9 years and now want to deep dive into Moveworks / Employee Works and begin my journey on the Agentic AI.Looking forward to share my learnings along the way and

5526

JenHanleyCommunity Manager

Tips, Wins & Connections

HR Emergency Detection and Routing

When an employee is facing a personal crisis like a serious illness, a bereavement, or a family emergency, the last thing they should have to do is navigate a ticketing system to get HR support.One customer built a plugin that detects HR emergency la

1040

ChaturvediANew Participant

Moveworks Newbies

hey everyone, excited to join the moveworks community. Looking forward to learn, share , explore with talented folks of community. I am working as ServiceNow Architect & now diving into World of Moveworks. Happy to connect!!

3153

Tim54Known Participant

Tips, Wins & Connections

What’s the simplest AI use case that made the biggest organizational impact for you?

Hey everyone 👋 I’m new here. Curious, what’s the simplest AI use case you’ve rolled out that actually had the biggest impact at your org?I’m talking small things that made a real difference, maybe something that started as an experiment but ended up

7283

JenHanleyCommunity Manager

Moveworks Newbies

Get more out of the Product Ideas section of community with filters and sort options

With 1,136 product ideas and counting, it can be a lot to scroll through. Here are three ways to narrow it down:1. Sort by what matters to you Use the "Recently active" dropdown at the top to switch between:Newest first Most replies Most votes Recent

930

Joel.MatiasKnown Participant

HTTP Connector Console Question

I am running into an issue with an HTTP connector. I had to update the private key for the JWT Auth. For some reason the API calls when testing in Agent Studio are not going through properly. It’s saying access denied but I have tested this new key v

441

shankarkondajjiNew Participant

Moveworks Approval Mirroring isnt functioning in Moveworks Sandbox

Moveworks Approval Mirroring isnt functioning in Moveworks SandboxAlthough followed all steps mentioned in support document, unable to configure Approvals through Moveworks for ServiceNow. This is in Sandbox Env.

70

Padl198811New Participant

Moveworks Newbies

Bot is disabled by the chat system admin

Who else is facing “"Bot is disabled by the chat system admin" issue with MS Teams starting from today morning CET?

140

RickBaboNew Participant

Workday Submit PTO plugin - Workday Connector

We’ve been trying to implement the Submit PTO plugin for Moveworks, but we’re facing a few permission errors. When we start the conversation to submit the PTO Moveworks gathers all the information: PTO type, amount of time and so on but when trying t

572

joseph.flynnNew Participant

Enterprise Search

SharePoint Ingestion - increase file limit above 25mb

The SharePoint ingestion silently skips files above 25mb without logging the details. Customer are left having to troubleshoot missing content reactively, or require arbitrarily small file size limitations within SharePoint to ensure ingestions, nei

50

RakeshTWCParticipating Frequently

Customizing the Confirmation Prompt in Conversation Flows

Hi everyone, I’m working on a Moveworks conversation flow where an action is executed with the Confirmation Policy enabled: Require consent from the user before executing this activity.The default confirmation prompt displays some information about t

1211

Saranya MoorthyNew Participant

Moveworks - Docusign Connection Issues

Hi Team, We are currently performing a POC to connect DocuSign with Moveworks. Our goal is to send proactive notifications to users whenever a new envelope is created in DocuSign for signature.To establish the connection between DocuSign and Movework

371

Anand GanesanNew Participant

Issues in Agent Studio Quickstart Guide Exercises

Encountering the following issues with Agent Studio Quickstart Guide Exercises: 1) Quickstart #3: Basic Process Agent: Not able to generate/view any Purchase Requests in Moveworks Purple API as shown below in the screenshot. Tried creating multiple s

802

davrey04Participating Frequently

Using AI Insights to Find Knowledge Gaps

Is there a way to use AI Insights in the Platform Analytics section to help identify knowledge gaps? I’ve had access to Knowledge Studio for less than a week and I’m not seeing a Knowledge Gaps yet. I am about to try some suggestions made in referenc

771

Tanishq ChoudharyInspiring

Stakeholder Tools (EXI, MW Setup, KS, & Analytics)

How to set up a daily report and raw log dump for Success/Error events?

Hi All,We are looking to build some internal reporting to track system performance, and we need a way to get a daily export of both a high-level performance report and the raw log dump for all Success and Error events.The goal is to see how well thin

160

JenHanleyCommunity Manager

Announcements & Updates

September Updates: Clear Your Backlog Before Quarter-End

As the quarter winds down, September is packed with ways to get ahead. We're rolling out a refreshed Agent Studio experience, upgrading every customer to GPT-5.4, and giving admins more self-service control in Setup. Plus, we're spotlighting two cust

240

JenHanleyCommunity Manager

Announcements & Updates

Registration is open: Come build with us at now[dev]26

Mark your calendars: November 4–5, 2026 at the San Jose Convention Center. Registration for now[dev]26 is officially open, and we want you in the room. This is two days of real builds, worked side by side with the engineers and product teams who cra

320

JenHanleyCommunity Manager

Announcements & Updates

Save the date: now[dev] is coming to San Jose

Mark your calendars: November 4–5, 2026, at the San Jose Convention Center. This is now[dev], and it's a practitioner-focused event designed around real builds: two days working side by side with the engineers and product experts who built the platf

530

JenHanleyCommunity Manager

Announcements & Updates

August Updates: We’ve Been Busy - Here’s What’s New!

August brings some of our most anticipated product updates yet - MCP Workspace and the Conversations API are now in Controlled Availability, opening up powerful new ways to extend and surface your AI Assistant. We're also rolling out expanded admin v

2000

SudheerCommunity Manager

Announcements & Updates

Built-in Plugin Logs now cover Triage, Concierge & Nudge

We've expanded Built-in Plugin Logs in Moveworks Setup. In addition to external API calls and ticketing workflow logs, the view now surfaces execution logs for three more Moveworks services: Triage, Concierge and Nudge. You'll find it under Organizat

1751

aadamsonCommunity Manager

Announcements & Updates

📊 The AI Assistant Insights course has been revamped!

Want to better understand how your AI Assistant is performing? Our newly updated AI Assistant Insights course will show you how to monitor key metrics, uncover actionable insights, and use data to continuously optimize your employee experience.Whethe

840

JenHanleyCommunity Manager

Announcements & Updates

🚀 July Updates: Mid-Year Momentum Unlocked

This month, we're shipping smarter answers, faster searches, and stronger AI capabilities. Vetted Content now surfaces organization-approved answers at the top of results, Enterprise Search got a speed boost with improved accuracy and multilingual su

1770

JenHanleyCommunity Manager

Announcements & Updates

June Updates: Your AI Program, Leveled Up

June brings exciting product updates across the board — from a new World Knowledge App that expands what your AI Assistant can do, to scaled Multilingual Support now generally available. We're also spotlighting real customer wins, including Wellstar'

2220

JenHanleyCommunity Manager

Announcements & Updates

Biweekly Recap: What you might have missed in the community!

👋 Hey Moveworks Community — Here's What You Might Have Missed!We're kicking off something new: starting today, we'll be sharing biweekly community recaps to help you stay on top of everything happening right here in the community. And don't worry, ou

4173

JenHanleyCommunity Manager

Announcements & Updates

May Updates: Unlock More Value from Your Existing Stack

May brings a continued focus on driving efficiency, deeper platform integrations, and delivering measurable impact. We’re building on recent momentum with enhancements across AI automation and new ways to unlock more value from your existing environm

1220

Upcoming events

Webinars, office hours, and live sessions with the Moveworks team.

Leaderboard

Earn points by contributing. The more you help, the higher you climb.

Badges awarded

Badges mark the moments: first post, top contributor, trusted voice, and more.

Jishnuhas earned the badge Innovator
Mandirahas earned the badge Community Coach
colemanhas earned the badge Connector

Show all badges

Community spotlights

Customers sharing what they've built, what's worked, and what they've learned.

Device health & disk space cleanup: fixing problems before employees notice them

Most device health issues don't start as tickets, they start as slow laptops and frustrated employees who can't figure out why their machine is strugg...

Forum|Forum|4 months ago

840

Contractor offboarding: the workflow that's easy to get wrong and expensive when you do

An incorrect offboarding can lock out an active contractor for hours or even days, disrupting live projects and generating urgent escalations across I...

Forum|Forum|5 months ago

1240

🧠 Webinar Recap: Deploying AI Agents for Business Automation

We recently hosted a session on how to move from AI ambition to real enterprise automation — and what it actually takes to deploy AI agents that work...

Forum|Forum|5 months ago

980

Share your story

Powered by Gainsight

Terms & ConditionsAccessibility statement

Sign up

Already have an account? Login

If you're a Moveworks customer, you can click the SSO button below to login-even if it's your first time. Everyone else can use email or click create an account above to register.

LOGIN WITH MYMOVEWORKS SSO PARTNERS WITH SSO LOGIN

or

Username *

E-mail address *

First and last name

(Private)

Only you and moderators can see this information

*

Company

(Private)

Only you and moderators can see this information

*

Job Title *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login or create an account

Create an account

If you're a Moveworks customer, you can click the SSO button below to login-even if it's your first time. Everyone else can use email or click create an account above to register.

LOGIN WITH MYMOVEWORKS SSO PARTNERS WITH SSO LOGIN

or

Username or Email

Password

Remember me

Forgot password?

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview