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If you just came from Moveworks labs or expo at Knowledge 2026, you're in the right place.

20 days ago

Welcome to the Moveworks Community

You're in the right place. Ask questions, share what you know, and connect with people doing the same work.

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Popular Posts

Introducing World Knowledge App

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What HR policy questions do you wish employees could answer themselves?

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💡 Tip: Masking Agent Names in Concierge "Last Activity" Notifications

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What's new at Moveworks

The latest from Moveworks: product news, community highlights, and updates you don't want to miss.

💡 Tip: Masking Agent Names in Concierge "Last Activity" Notifications

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A Quick Update on Our Release Terminology

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May Updates: Unlock More Value from Your Existing Stack

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💡 Architecture for Outage Detection agent

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Program Owner Certification — Now Updated in the Moveworks Academy

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💡 Easy Productivity Use Cases with OOTB LLM Actions

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JenHanleyCommunity Manager

What HR policy questions do you wish employees could answer themselves?

PTO questions spike at the same times every year: end of quarter, before holidays, open enrollment season. And when employees can't get a fast, clear answer, they call HR.One customer solved this with a PTO lookup plugin. It calculates balances in re

JenHanleyCommunity Manager

If you just came from Moveworks labs or expo at Knowledge 2026, you're in the right place.

If you just walked out of the Moveworks lab or CreatorCon expo at Knowledge 2026, you built a real plugin. Triggers, a conversational process, slots that resolve from natural language. The same primitive every Agent Studio plugin in production uses.Y

JenHanleyCommunity Manager

Job & Consulting Network

🚀 AECOM Is Hiring a Moveworks Solution Architect!

Hey everyone! Sharing an exciting career opportunity from AECOM for anyone looking to take their Moveworks expertise to the next level.They’re hiring a Moveworks Solution Architect to lead the design and delivery of enterprise-grade conversational AI

eberteoKnown Participant

Generate revenue on Moveworks

I have created a couple of highly customized connectors in Moveworks and would like to put them for sell. Is there a Marketplace where I can share it for users. Something equivalent to ServiceNow Marketplace where I have my customized scoped hosted a

JonathanKnown Participant

Por que no los dos - multiple default language support1. New

I know this may be a particular Canadian thing but because we’ve got very specific language requirements it would be nice to be able to set a default language for a region of users based on say their location data.Because I’ve outed myself as Canadia

2

austincjNew Participant

Export Agent Studio plugins as a ZIP archive for archival or future import1. New

Alternative to the current system of export and import, this would allow users to download and keep historical versions of plugins for tracking and reference (including plugins that are no longer in use).

2

kyril.remillardCommunity Manager

Minor ML Upgrade: Tool Response Rendering Improvements - Standard ReleaseMinor ML Upgrade

We've released the Tool Response Rendering Improvements ML upgrade for Standard customers.Tool Response Rendering ImprovementsWe've made some updates to how the Moveworks AI Assistant presents tool responses!The Assistant now presents clean and conci

kapilesh.sharmaNew Participant

Stakeholder Tools (EXI, MW Setup, KS, & Analytics)

Moveworks WebChat Icon Not Displaying on ESC Portal – “Framing and Unsafe Content” Error

I am currently facing an issue with the Moveworks WebChat integration on the ESC portal. The WebChat icon is not being displayed as expected.We have followed the provided documentation - https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F

Joel.MatiasNew Participant

Issue with Webhook Event Filter

I have a webhook trigger configured in Agent Studio that is connected to a GitHub Enterprise webhook listener. The webhook receives pull_request events from GitHub and is intended to only trigger the plugin when the action is review_requested or read

rnivargiEmployee

💡 Architecture for a SQL Query Generation Agent

I wanted to share a useful architecture for empowering non-technical teams—like Sales, Finance, or Operations—to query complex databases using natural language. The logic is system-agnostic and can be applied to any SQL-based data source.The Problem:

Tim54Known Participant

Inspiration, Tips, & Spotlights

What’s the simplest AI use case that made the biggest organizational impact for you?

Hey everyone 👋 I’m new here. Curious, what’s the simplest AI use case you’ve rolled out that actually had the biggest impact at your org?I’m talking small things that made a real difference, maybe something that started as an experiment but ended up

JenHanleyCommunity Manager

Moveworks Newbies

Get more out of the Product Ideas section of community with filters and sort options

With 1,136 product ideas and counting, it can be a lot to scroll through. Here are three ways to narrow it down:1. Sort by what matters to you Use the "Recently active" dropdown at the top to switch between:Newest first Most replies Most votes Recent

shashrkEmployee

Inspiration, Tips, & Spotlights

💡 Tip: Masking Agent Names in Concierge "Last Activity" Notifications

Hello Community!By default, Moveworks Concierge notifications often pull the specific agent's name into the "Last Activity" section. For many teams, privacy or a unified "Service Desk" brand is a priority. This solution allows you to mask individual

JenHanleyCommunity Manager

Inspiration, Tips, & Spotlights

Builders, use this template for your next share!

Whether you just shipped something small or something wild, we want to hear about it. Use this format to keep it quick and useful for everyone: Here's what I built: (1–2 sentences) What problem did you solve or idea did you bring to life? Here's what

JenHanleyCommunity Manager

Inspiration, Tips, & Spotlights

Ever had a plugin return the right data but the agent still gave a garbled answer?

It's almost always the output mapper.When you return structured JSON, the reasoning engine parses it — extracts the schema, filters fields, routes to code execution if needed. When you return a flat string via RENDER, it can't do any of that. The who

JenHanleyCommunity Manager

Inspiration, Tips, & Spotlights

Device health & disk space cleanup: fixing problems before employees notice them

Most device health issues don't start as tickets, they start as slow laptops and frustrated employees who can't figure out why their machine is struggling.One customer connected their device monitoring platform to their AI assistant to flip that scri

Tim54Known Participant

Moveworks Newbies

Just Joined: Introduction

Hi everyone! I’m new here to sharing my introduction. Here’s a bit more about me:What I’m working on: I’m leading efforts to scale AI-driven support across multiple business units, focusing on smarter ticket routing, better self-service adoption, and

JenHanleyCommunity Manager

Inspiration, Tips, & Spotlights

Contractor offboarding: the workflow that's easy to get wrong and expensive when you do

An incorrect offboarding can lock out an active contractor for hours or even days, disrupting live projects and generating urgent escalations across IT, HR, and management. It's one of those processes that seems simple until it isn't.One customer tac

JenHanleyCommunity Manager

Moveworks Newbies

Did you know we have a Job & Consulting Network?

It's been here all along: a dedicated space within our community to share opportunities, find talent, and support each other's growth. If you haven't checked it out yet, now's a great time.For customers: Post consulting projects, contract roles, and

GBidkarNew Participant

Moveworks Newbies

Hello,I am Ganesh, and I am new to Moveworks. I have been in ServiceNow ecosystem for more that 13 years. Currently working one of elite partners of ServiceNow. Looking forward to learn, adapt and utilize the knowledge from this community.Thanks,Gane

eberteoKnown Participant

Generate revenue on Moveworks

I have created a couple of highly customized connectors in Moveworks and would like to put them for sell. Is there a Marketplace where I can share it for users. Something equivalent to ServiceNow Marketplace where I have my customized scoped hosted a

kapilesh.sharmaNew Participant

Stakeholder Tools (EXI, MW Setup, KS, & Analytics)

Moveworks WebChat Icon Not Displaying on ESC Portal – “Framing and Unsafe Content” Error

I am currently facing an issue with the Moveworks WebChat integration on the ESC portal. The WebChat icon is not being displayed as expected.We have followed the provided documentation - https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F

Joel.MatiasNew Participant

Issue with Webhook Event Filter

I have a webhook trigger configured in Agent Studio that is connected to a GitHub Enterprise webhook listener. The webhook receives pull_request events from GitHub and is intended to only trigger the plugin when the action is review_requested or read

JaspreettkNew Participant

User-Specific Access Control for Ivanti IT Knowledge Articles in Moveworks

Hi Moveworks Community,I’m currently working on configuring Ivanti IT Knowledge articles ingestion within Moveworks via the following path:Moveworks Setup → Enterprise Search → Search → Configure Search → Classic Ingestion → Internal KnowledgeI wante

Joel.MatiasNew Participant

Stakeholder Tools (EXI, MW Setup, KS, & Analytics)

ServiceNow knowledge permissions

Hi community,We're running into a permissions gap with our ServiceNow Knowledge Base content ingested into Moveworks Internal Knowledge. Users who are Knowledge Base managers or contributors in ServiceNow are not being served articles through the bot

vidomgbNew Participant

Differentiate between Knowledge in Analytics

In the analytics that Moveworks provides, all knowledge that is used by the AI assistant is pooled into one category - Enterprise Search / Knowledge Base. I am unable to differentiate between which knowledge source information is being pulled from un

Maciek LekowskiNew Participant

Analytics: topics classification

Despite clear user utterances (e.g. payslip, salary, tax form, leave balance), the Moveworks AI often fails to classify topics correctly, pushing high‑volume demand into “uncategorized” buckets. Improving intent‑to‑topic mapping here would increase

Kenny_BNew Participant

Moveworks Newbies

Correct script URL and initialization JSON for Moveworks Employee Center ServiceNow plugin

Hi Moveworks Community,First-time poster here. I am looking for guidance on embedding the Moveworks assistant into our ServiceNow Service Portal.Environment/Status ServiceNow DEV instance. Moveworks for Employee Center plugin installed (scope movew

suhasdshimpiNew Participant

Not able to create incident in ServiceNow from Moveworks

I have a user ID in servicenow called as “suhas.shimpi” and email address as suhasdigamber.shimpi@mycompanyXXX.com. Now In moveworks i have manually created a user with same email address as above. I have super admin in moveworks. I have configured I

harshilcNew Participant

Error Code 4 and Trace ID errors While Saving Actions

I am attempting to create HTTP actions to support my plugins, but I am receiving an error message when validating the action. I am getting an Error Code 4, with Trace ID _Nenopmb-cr8f16u.I have attached a screenshotof the error message as well. Pleas

JenHanleyCommunity Manager

Announcements & Updates

May Updates: Unlock More Value from Your Existing Stack

May brings a continued focus on driving efficiency, deeper platform integrations, and delivering measurable impact. We’re building on recent momentum with enhancements across AI automation and new ways to unlock more value from your existing environm

aadamsonCommunity Manager

Announcements & Updates

Program Owner Certification — Now Updated in the Moveworks Academy

We’ve refreshed the Program Owner Certification to better support you beyond launch and throughout your entire Moveworks journey.The updated course is designed for:• New program owners or champions ramping up• Teams transitioning ownership post-imple

JenHanleyCommunity Manager

Announcements & Updates

🚀 April Updates: GPT-5.2, MLS upgrades, and more

Hi Community!After an exciting first quarter, April is packed with major model upgrades, smarter search and a brand new developer homebase. We’re kicking things off with GPT-5.2 going GA, rolling out more powerful multilingual capabilities, and makin

rgerouloCommunity Manager

Announcements & Updates

Knowledge '26 -- Idea to Installed in Minutes: Connect a Tool to ServiceNow EmployeeWorks

The thing I keep seeing at events like this: developers assume connecting a new tool to an AI assistant is a multi-sprint project. It's not anymore.I'll be running a hands-on mini lab at CreatorCon where you'll go from zero to a deployed, production-

Kevin MokCommunity Manager

Announcements & Updates

Design and Deploy Tools Across Business Applications: Knowledge '26

Most AI stops at the edge of one system. We're going to break that habit at CreatorCon this year.In our hands-on lab, you'll build tools that search and act across external business applications through the AI Assistant in EmployeeWorks. Real connect

JenHanleyCommunity Manager

Announcements & Updates

Two features in the community worth setting up and using if you haven't already.

First, you can subscribe to email notifications for product updates. Head to the product updates section and hit subscribe so changes land in your inbox instead of getting buried in the feed. (Pssst this is a feature available for all forums in the c

JenHanleyCommunity Manager

Announcements & Updates

Experience the new AI Assistant on the web

The AI Assistant you already know is coming to a new home – on the web.So much work happens in the browser, and now your Assistant will be there too. We're making it effortless for employees to get the help they need, when they need it, and wherever

JenHanleyCommunity Manager

Announcements & Updates

New academy course: Analytics Governance & Custom Views

Want to get smarter about managing analytics access in Moveworks? Our latest Academy course walks you through everything you need to know about data governance, roles, and Custom Views.You’ll learn how to: Structure analytics resources safely Apply

JenHanleyCommunity Manager

Announcements & Updates

March Updates: Full Speed into Spring

March roundup is packed with practical updates to help you move faster: March brings powerful platform updates, new ways to customize and test your Assistant experience, and exciting momentum across our agent ecosystem – including Initiative Designer

JenHanleyCommunity Manager

Announcements & Updates

Experience the frontier of work firsthand.

In December, we united with ServiceNow to deliver one AI front door for employees across the enterprise to get work done.Now, we’re ready to show you what’s possible by integrating our consumer-grade AI and enterprise search with ServiceNow’s unified

Upcoming events

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Community spotlights

Customers sharing what they've built, what's worked, and what they've learned.

Device health & disk space cleanup: fixing problems before employees notice them

Most device health issues don't start as tickets, they start as slow laptops and frustrated employees who can't figure out why their machine is strugg...

Forum|Forum|30 days ago

160

Contractor offboarding: the workflow that's easy to get wrong and expensive when you do

An incorrect offboarding can lock out an active contractor for hours or even days, disrupting live projects and generating urgent escalations across I...

Forum|Forum|1 month ago

350

🧠 Webinar Recap: Deploying AI Agents for Business Automation

We recently hosted a session on how to move from AI ambition to real enterprise automation — and what it actually takes to deploy AI agents that work...

Forum|Forum|2 months ago

360

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