Hello Moveworks Admins,We're excited to announce that Permission Checker will be available in the Ingested Knowledge and Files screen on 21th January 2026.🔍 What is Permission Checker?The Permission Checker tool allows Moveworks admins to verify whether a specific user has access to specific knowledge base articles or files by selecting or providing a user’s email address. 🌟 When to use Permission Checker?A user complains that they cannot find information from specific KB articles or files in their search results, even though they should have access Admins have changed permissions, group memberships, or ACL rules in source system and want to confirm they are reflected in Moveworks After updating permission rules in Moveworks, admins need to validate that content permissions are reflected correctly Need to verify that new employees/UAT users can access expected content records Admins want to audit that sensitive HR, legal, or financial documents are only accessible to authorized personnel and not exposed to unauthorized users👉🏻 How to access Permission Checker in Moveworks Setup?To access Permission Checker in Moveworks Setup:Navigate to Moveworks Setup In Enterprise Search left nav section, expand Enterprise Search → Answers → Ingested Knowledge Select Internal Knowledge or Files screen Click on any record in the table View Permission Checker Tool   📘 Learn MoreFor detailed guidance on using Permission Checker, refer to our help documentation sections:Ingested Knowledge: https://help.moveworks.com/docs/ingested-knowledge-new#permission-checker Ingested Files: https://help.moveworks.com/docs/ingested-files-new#permission-checkerWe encourage you to explore the Permission Checker tool and share your feedback on the community forum so we can continue to improve it!Thank you,Moveworks Setup Team

The new Agent Architect Panel provides contextual assistances, examples, and best practices to significantly accelerate your workflow, all directly inside Agent Studio.Features + Current Display:The panel contains all functionality of the Agent Architect, but directly within Agent Studio to allow for a direct copilot-like building experience.Panel resizing can be completed as follows:The panel can be collapsed and re-opened for user convenience to allow the desired screen real estate at a per-customer basis to be utilized:

Get the latest on the product releases and roadmap updates to stay up to speed on all the exciting new features our teams are working on! Roadmap plans and any forward looking statements are shared under NDA and subject to change without notice.We also encourage you to check out the monthly release notes for details on past product updates. Enterprise Search10 Next-Gen or Enterprise Search connectors available for setupThese are the newest connectors available for 10 content systems. They support a scale of millions of documents, out-of-the-box permissions support and improved freshness SLAs. These connectors are currently available as part of an upgrade. Please reach out to your account team to learn more about getting access and connecting Moveworks to millions of documents.See our supposed content connectors and their availability status here.Read more about Content Connectors here.New and improved search plugin coming to US and EU in February / MarchWe are rolling out a new Enterprise Search plugin in AI Assistant for all US and EU customers, which uses an upgraded and scale-ready search and relevance ML system. This new plugin represents our new and improved search that is capable of finding the most relevant content across millions of documents.When will the Enterprise Search plugin be available? US customers Thursday, January 22: Early access for customers to try the Enterprise Search plugin Tuesday, February 24: All US customers will be automatically switched to the enterprise search plugin EU customers Thursday, February 5: Early access available for customers to try the Enterprise Search plugin Tuesday, March 3: All EU customers will be automatically switched to the enterprise search plugin Read more about our improved search plugin here.Nominate your organization for early access here. AI AssistantA New Look for Moveworks Web Experiences (Assistant on Web, Enterprise Search, Embedded Assistant)Next Monday, both Assistant on Web (AI Assistant + Enterprise Search) and the Embedded AI Assistant will be updated to reflect Moveworks’ new visual identity. This update brings a cleaner, more modern interface and improves accessibility and consistency across all web experiences.For more details on what will change, see our documentation page here. Moveworks SetupIntroducing Permissions Checker in Ingested Knowledge & FilesThe Permission Checker tool allows Moveworks admins to verify whether a specific user has access to specific knowledge base articles or files by selecting or providing a user’s email address. Read more about when to use the tool as well as access guidelines here.  Nominate your organization for our Limited Preview ProgramsConsult our list of available Limited Previews here.  🚨Important NoteFeature timelines are subject to change due to various underlying factors. Please check in regularly for timely updates.Thank you for being part of our community! If you have any questions or feedback, please feel free to reach out here.

Starting today, we will be publishing our roadmap into our community for all our customers to see! You can find it at aka.mw/roadmap!This is a live roadmap, synced directly to all the work being done in Linear, so that our customers have visibility over all key changes (both big & small). On the new roadmap, each roadmap item comes with its own dedicated "community idea," where members can upvote & discuss. As before, all roadmap communication is covered under our Safe Harbor statement.We're launching today with Agent Studio roadmap items. We plan to add AI Assistant in the coming week, and expand to Enterprise Search & MW Setup early next year. Stay tuned!Note: you must have a "customer" role in our community to see the roadmap. This is not open to the public.

Get the latest on the product releases and roadmap updates to stay up to speed on all the exciting new features our teams are working on! Roadmap plans and any forward looking statements are shared under NDA and subject to change without notice.We also encourage you to check out the monthly release notes for details on past product updates. Enterprise SearchSmarter, Grouped ResultsSearch results now group related documents, snippets and chat messages together, so you can see all the most relevant information in one clean, organized view.⚡ Find answers faster: Related content appears next to each other, helping you browse results quickly and focus on what matters. 🗂 Stay organized: Multiple versions or iterations of the same document are now combined into a single, tidy group. 🔭 See the full picture: Snippets from the same document and messages from the same thread are neatly grouped for easier understanding at a glance. Date Modified FilterA new filter that lets you narrow search results by last modified date, using both pre-set options and custom date ranges. This makes it easy to focus on the most recently updated content, helping you find the latest information faster and avoid outdated results.!--> Rich Markdown in Summaries Enhanced formatting in summaries to make results more structured and readable. Summaries may now include headers, bullet points, code lines, code blocks and bolded details for a clearer, more organized presentation of information. These visual improvements make it easier to scan key points, understand structure and extract insights quickly. Read more about Enterprise Search here. Triage 2.0New Self-Serve Configuration JourneyTriage 2.0 is now configurable via self-service! Read more about how to configure it here. Moveworks SetupGeocodes in User IdentityCheck users’ geocodes in imported user screens. Preview Target: Monday Dec 15thRevamped Ticketing ExperienceSimplified ticketing configurations with system defaults. Preview Target: January 2026Permission CheckerCheck whether user(s) have permissions to content records (KB & Files)Preview Target: January 2026 Nominate your organization for the following Limited Preview Programs:Agent Studio Productivity Boost Structured Data Analysis User Consent Auth Content Connectors Content Gateway Webhook Triggers🚨Important NoteFeature timelines are subject to change due to various underlying factors. Please check in regularly for timely updates.Thank you for being part of our community! If you have any questions or feedback, please feel free to reach out here.

Strengthen your data governance with custom viewsToday, we’re introducing a new way to manage who can see what inside your analytics app. This release combines enhanced RBAC controls with flexible, customisable views—giving super admins more control over sensitive data and enabling teams to share only the insights that matter to the right stakeholders. 🔐 Govern Sensitive Interactions With the Interactions Viewer RoleUser–bot conversations can include sensitive information. Previously, anyone with Bot Analytics Admin or Bot Analytics User roles could see all interactions with full PII.With this release, super admins now have a dedicated way to govern that access through a new role: Interactions Viewer.Only users given this role by a super admin can view the full interactions table—including user prompts, bot responses, email, ID, and citation details, etc. This ensures that organisations can manage interaction visibility with intention and maintain tighter control over sensitive data. 🎯 Share Tailored Insights With Custom ViewsIn many cases, teams don’t need full access to every dashboard—only the data relevant to their work. With Custom Views, admins can now filter any dashboard or the interactions table by department, domain, or other criteria, drop unnecessary or sensitive fields, and save that refined version as a shareable view.For example, if an IT lead only needs IT-specific insights, an admin can filter the dashboard by domain = IT, remove user identifiers, save the view, and share it directly with that person. The recipient will only see the customised, filtered version—nothing more. ✔ What This Means for YouSuper admins can clearly control who has full access to all interactions. Teams can receive only the insights relevant to their domain without exposing unnecessary or sensitive information. Organizations can practice more precise and flexible data governance while keeping analytics useful and shareable.This update brings stronger control and greater flexibility to your analytics experience—ensuring every user sees exactly what they need, and only what they should.

🎉 Scheduled Triggers Now in Limited Preview!We’re excited to announce that Scheduled Triggers -- a core building block of Ambient Agents -- are now available in Limited Preview.Scheduled Triggers let your agents run automations on a schedule without any user prompt. Whether it’s a daily digest, a weekly system audit, or a recurring enrichment workflow, your agents can now act proactively at the exact moments you choose. What Scheduled Triggers let you do Run automations hourly, daily, weekly, or on custom intervals Execute multi-step processes without user interaction Pair scheduled actions with the full power of LLM actions, HTTP calls, and Notify Build ambient agents that deliver value consistently  Already included in Ambient AgentsOnce accepted into the Ambient Agents Limited Preview, your org gets: Scheduled Triggers (new!) If you had already previously enrolled in Ambient Agents LP, scheduled triggers are already enabled — no action required. Get Started📘 Documentation: Scheduled Triggers Overview Quickstart #7: Scheduled Ambient Agent 📝 Join the LP (if not already enrolled):Self-Nominate for Ambient Agents Limited Preview If you have questions, ideas, or would like to showcase what you’re building, share them below — we’d love to hear from you!

 🔐 We’re excited to announce that Security & Privacy Settings are now available to all customers in Moveworks Setup.This new page gives Super Admins fine-grained control over how developers build and access integrations in Agent Studio. This helps organizations balance innovation with security and compliance.🆕 What’s newYou can now configure org-wide security and privacy controls directly in Moveworks Setup → Security & Privacy Settings. These settings let admins govern connector access, editing permissions, log visibility, and webhook security in one centralized place.Key controls include:Enable connector editing: Specify (via DSL rule) who can modify HTTP connectors. Enable built-in connectors in Agent Studio: Allow developers to use Moveworks system connectors (ticketing, identity, search, etc.). Strict log redaction: Automatically redact user content from logs when plugins are launched to large audiences. Webhook listener security: Define how your org handles unsecured webhook listeners (default: secure-by-default).Why it mattersThese capabilities provide admins with org-level governance for Agent Studio while empowering developers while maintaining strong security and data-handling standards.Who can access itAll customers now have this page. Only Super Admins can view or modify these settings.📘 Learn moreSecurity & Privacy Settings Overview Moveworks DSL Reference

🎉 We’re excited to announce that Webhook Triggers are now available to all customers in Agent Studio. 🎉Webhook triggers let external systems like Workday, Salesforce, or Asana trigger Moveworks plugins directly. No conversational utterance or iPaaS or middleware required. They’re what enable event-driven ambient agents that act the moment something happens in a system.This milestone brings one of the core building blocks of Ambient Agents to everyone, allowing developers to create fully automated, proactive workflows without any conversational prompts.🆕 What’s new in PreviewWebhook triggers are now enabled globally for all customers. The feature includes the new Listener Editor UI for configuring and managing listeners in Agent Studio. A new “Require secured webhook listeners” setting is available under Setup → Security and Privacy Settings (Super Admins only), enforcing a secure-by-default model for all new listeners.👉 Get startedReview the docs on Ambient Agent concepts. Follow the Webhook Triggers Quickstart Guide to configure your first listener and plugin. Explore example use cases to see what you can build.If you were part of the Limited Preview, you’ll also receive an email early next week summarizing the new security features for webhook listeners and recommended actions.💬 We’d love to hear what you build!Share your webhook-triggered use cases, questions, or tips in the comments below.

We’ve made it even easier to find the information you need. Search results will now group related documents, snippets and chat messages together, so you can see all the most relevant information in one clean, organized view. ⚡ Find answers faster: Related content appears next to each other, helping you browse results quickly and focus on what matters. 🗂 Stay organized: Multiple versions or iterations of the same document are now combined into a single, tidy group. 🔭 See the full picture: Snippets from the same document and messages from the same thread are neatly grouped for easier understanding at a glance. This update makes your search experience cleaner, faster and more intuitive, helping you get to the right information with less effort.Examples: 

Get the latest on the product releases and roadmap updates to stay up to speed on all the exciting new features our teams are working on! Roadmap plans and any forward looking statements are shared under NDA and subject to change without notice.We also encourage you to check out the monthly release notes for details on past product updates. AI Assistant on WebAvailable to all customersThe AI Assistant you already know is coming to a new home – on the web. This feature is now available to all customers. Read more about it here. Read on its configuration here. AI Assistant on Web - Live AgentAvailable to all customersIf you are currently using our Live Agent experience, it is now ready to be used on our assistant on web platform. Moveworks SetupOn-Premise Agents & Ingested Knowledge and Files ScreensWe’re excited to announce that enhanced On-Premise Agent & Ingested Knowledge/Files screens are available in Moveworks. Read more about On-Premise Agents screens here.Read more about Ingested Knowledge screens here. Nominate your organization for the following Limited Preview Programs:Agent Studio Productivity Boost Structured Data Analysis User Consent Auth Content Connectors Content Gateway Webhook Triggers🚨Important NoteFeature timelines are subject to change due to various underlying factors. Please check in regularly for timely updates.Thank you for being part of our community! If you have any questions or feedback, please feel free to reach out here. 

Get the latest on the product releases and roadmap updates to stay up to speed on all the exciting new features our teams are working on! Roadmap plans and any forward looking statements are shared under NDA and subject to change without notice.We also encourage you to check out the monthly release notes for details on past product updates.  Enterprise Search in is Preview!Currently available for US Datacenter customers. We will continue to expand regional availability in 2026.Enterprise Search helps employees efficiently search for and access information from various, disjointed sources, all in one centralized surface. This helps employees discover artifacts and insights faster with deep precision and control, so they instantly find what they need. Whether employees need to pinpoint the needle in the haystack, or generally understand everything that's related to a topic, Enterprise Search will help them get to the right answers with ease.Read more about Enterprise Search here.  AI Assistant on Web RolloutCustomers will have access on November 6th!Unlock a new frontier of  possibilities through a powerful web UI accessible by all employees. What will be included November 6th:Personalized URL. Enable in MyMoveworks setup for faster discoverability Threading. Give each chat session a separate thread making conversations easier to navigate Notifications Panel. Centralize all notifications to one panel for greater awareness and actionabilityA pre-recorded webinar will be available tomorrow on our webpage and academy for users to get acquainted with the new features. If you haven’t started yet, check out the configuration guide to start preparing now to be set up for success. Or, check out some suggested Employee Comms templates to help you spread the word to your employees. Configurable Disclaimers & LabelsMoveworks offers optional configurable disclaimers in the Moveworks AI Assistant which can be used by stakeholders to offer their users guidance and to remind them to review the sources used by the Moveworks AI Assistant to generate responses.Read more about AI disclaimers in AI Assistant here, then learn how to configure them here.  

The AI Assistant you already know is coming to a new home – on the web.So much work happens in the browser, and now your Assistant will be there too. We're making it effortless for employees to get the help they need, when they need it, and wherever they need it. By bringing the Assistant to the web, Moveworks is stepping right into the center of work. We're meeting employees directly in their flow, helping them stay focused, move faster and unlock even more impact from every interaction.From chat companion to the center of workToday, our AI Assistant helps employees inside tools like Teams & Slack, service portals, and intranets. But employees spend far more of their day in the browser than they do in chat. And as we evolve the Moveworks platform with deeper intelligence, more data and agentic plugins, we need a broader, more expansive canvas to unlock its full potential.This isn't just about expanding to another channel — it's about evolving from an integrated companion to the heart of work itself. Moveworks will continue to support the Assistant in its existing surfaces, but the web will become the main stage for productivity going forward.Access and availabilityWe believe that all users can benefit from using this new surface, so we're including it to our customers for free. Once it's released, you'll be able to turn on access and roll it out seamlessly to your teams.We'll begin to grant access the week of November 3. Add your name to the list to be one of the first to get access!Get a head start now:By getting on the list now, you'll:Get early updates and launch notifications Receive resources to help your team prepare Be ready to enable AI Assistant on web as soon as it's liveCLICK HERE to sign up, so you'll get notified as soon as it's available

Get the latest on the product releases and roadmap updates to stay up to speed on all the exciting new features our teams are working on! Roadmap plans and any forward looking statements are shared under NDA and subject to change without notice.We also encourage you to check out the monthly release notes for details on past product updates.  Ambient AgentsLimited Preview scope expanded from Webhooks-only to Ambient AgentsNow enabled: Webhooks + notify (advanced webhooks / kick off conversations from a system trigger) + low code editor. See the updated Limited Preview nomination page here. Triage 2.0AU region is now supportedTriage 2.0 now supports US, EU, CA, AU, and GovCloud data centres. Nominate your organization for the following Limited Preview Programs:Agent Studio Enterprise Search Productivity Boost Structured Data Analysis User Consent Auth Content Connectors Content Gateway Ambient Agents🚨Important NoteFeature timelines are subject to change due to various underlying factors. Please check in regularly for timely updates.Thank you for being part of our community! If you have any questions or feedback, please feel free to reach out here.

Get the latest on the product releases and roadmap updates to stay up to speed on all the exciting new features our teams are working on! Roadmap plans and any forward looking statements are shared under NDA and subject to change without notice.We also encourage you to check out the monthly release notes for details on past product updates. AI AssistantGPT 5.0 Model Upgrade updateWe plan to rollout GPT 5.0 to US and EU customers in October. Benefits include better planning of complex queries and utilization of built-in and custom plugins, among others. Read more in our blog post here. Moveworks AI Assistant on Web updatesLimited Preview is scheduled to begin end of October / beginning of November. Included features as of today: Notifications Panel: All business critical notifications, managed in one place Threads: Each chat session gets a separate thread, so it’s easy to navigate back and pick up where you left off Agent StudioGeneral Access to 2.0All customers will get access to Agent Studio 2.0 on September 24! No action is required from customers. Nominate your organization for the following Limited Preview Programs:Agent Studio Enterprise Search Productivity Boost Structured Data Analysis User Consent Auth Content Connectors Content Gateway Webhook Triggers🚨Important NoteFeature timelines are subject to change due to various underlying factors. Please check in regularly for timely updates.Thank you for being part of our community! If you have any questions or feedback, please feel free to reach out here.

Hi all,I'm excited to announce the launch of the Q3 Roadmap Update course in Moveworks Academy! The course covers all areas of the Moveworks AI Assistant Platform:AI Assistant Enterprise Search Agent Studio & AI Agent Marketplace Setup & AnalyticsBut, most importantly, it covers the vision for the Moveworks platform going into 2026 and beyond. Trust me, you don't want to miss this one.Access instructions:Log in to My Moveworks Click the "Academy" tile Use this URL to access the course directly: https://academy.moveworks.com/learn/course/352/moveworks-roadmap-update-q3-2025Let us know what you think or if you have questions!

Get the latest on the product releases and roadmap updates to stay up to speed on all the exciting new features our teams are working on! Roadmap plans and any forward looking statements are shared under NDA and subject to change without notice.We also encourage you to check out the monthly release notes for details on past product updates. AI AssistantGPT 5.0 IntegrationEnhanced AI capabilities with GPT 5.0 (Coming in Sept) Benefits include better planning of complex queries and utilization of built-in and custom plugins, among others. Read more in our blog post here. Live Agent UpdatesEnhanced live agent experience Added the display of live agent images & names in Slack (September ETA) Fixed Transcript download for Slack (Aug 25) Added an “Exit Live Chat” button (Sept 3) Shortened Progress Updates for Slack & Teams (Aug 29) UX Update for Web Interfaces (Web Consolidation)Our web interfaces, specifically the Embedded Assistant and “Standalone Assistant” will get a UX Update in September. The new UI will now be consistent with our new MW Web App Assistant experience.QuickGPT and Brief Me are now in self-service (Aug 29)See how to configure both in our docs. Structured Data AnalysisProgress has been exciting – we’re seeing SDA outperform other GenAI insights products such as PowerBI, Databricks, Excel Online, and Fourkites.We are seeking additional highly committed customers to launch additional use cases and give us in-depth feedback.Participating customers will need toProvides answers to the following: What does the data it look like? (Sample JSON / CSV) Where is the data stored? What are the 20 questions we want to ask / answer in this use case Moveworks will do a readback on the expected analysis capabilities (identifying product capabilities that need to be built as needed) We aim to do a POC demo during this step as well Codevelop the plugin in Agent Studio QA testing with your business stakeholders LaunchRead more about SDA here.Nominate your org here. Nominate your organization for the following Limited Preview Programs:Agent Studio Enterprise Search Productivity Boost Structured Data Analysis User Consent Auth Content Connectors Content Gateway Webhook Triggers🚨Important NoteFeature timelines are subject to change due to various underlying factors. Please check in regularly for timely updates.Thank you for being part of our community! If you have any questions or feedback, please feel free to reach out here.

Get the latest on the Moveworks product releases and roadmap updates to stay up to speed on all the exciting new features our teams are working on! Roadmap plans and any forward looking statements are shared under NDA and subject to change without notice.We also encourage you to check out the monthly release notes for details on past product updates. AI Assistant UX updatesShorter progress updates (August 8th) We're reducing the number of progress messages the AI Assistant sends during backend tasks (ticket creation, DL additions, password resets, custom plugins) to minimize conversation clutter while maintaining transparency about task status. Now you'll see shorter and concise messages within assistant for all these built in plugins (Group Access: create DL, add people to DL, remove people from DL, Ticket creation, Software access) as well as custom plugins, specifically plugins that use compound actions. For those custom plugins, you'll see shorter progress update and final return messages. For more info, read our AI Assistant UX updates post in community. Live Agent updates (August 20th) What’s new with the experience? An “exit” button so that users can exit the waiting queue or end session with agent. Agent image will be displayed. Live Agent Transcript will be available for Slack customers, already live for MS Teams customers.     Forms Search (August 12th)What's Improved?Our Forms system now automatically detects intent and entities using your complete form content, eliminating the need for manual setup. This will be a phased rollout, more info on this will be provided soon. Key Benefits20% Better Form Triggering: Forms that previously required manual intervention now trigger automatically Faster Onboarding: No more waiting for manual annotation during organization setup 100% Form Coverage: Every form in your system now has intelligent detection capabilities Enhanced Data Utilization: Complete form information is now used for improved ranking and retrievalImpactYour employees will experience more accurate form suggestions and faster access to the right forms, while your IT team benefits from reduced manual configuration work during implementation. Enterprise Search Enterprise Search helps employees efficiently search for and access information from various, disjointed sources, all in one centralized surface. This helps employees to discover artifacts and insights faster, empowering them to stay focused on more strategic work. Enterprise Search is only available in our new web-based application.Now in Limited Preview for early customer access!Submit your nomination form here. Our product team will review your submission and be in touch with next steps as we gradually expand access to customers. Please reach out to your account team to learn more or ask questions. Or, check out articles in the Help Site Documentation. For details on the announcement, read the Enterprise Search blog.  Content Platform Content Connectors Limited Preview UpdateContent connectors that were previously in Limited Preview are now in an open limited preview state, meaning nominations are no longer required for customer access. What's next? Please connect with your account team for more information. Additional guidance will be shared on our Help Site for self-service soon. Full list of connectors in Open LP Sharepoint Online (KBA + Permissions) Confluence Cloud (KBA + Permissions) Confluence Data Center (KBA + Permissions) Unily (KBA + Permissions) Zendesk (KBA + Permissions) Dropbox (Files + Permissions) ServiceNow (Files + Permissions) Box (Files + Permissions) Unily (Files + Permissions) Content IntegrationsImproving Ingestion speed in ServiceNOW with permissions (August 11th) We're improving ServiceNow content ingestion speed and reliability for organizations using both user permissions and article versioning. Previously, article updates could take up to 24 hours to appear due to version ID changes, but we're now using article numbers as consistent identifiers across all versions. This enhancement reduces content freshness delays from 24 hours to just 4 hours, ensuring employees always have access to the most current information. This will be a phased rollout to all customers by end of August. For more info, read this community post. Content GatewayHTML Support, Incremental Ingestion, and Permissions Ingestion (Currently in development, more info on this will be shared soon)  Webhook Triggers Webhook triggers enable Moveworks agents to listen to external systems (Workday, Salesforce, Asana) and automatically trigger plugins without third-party tools, replacing the current Paths/Queries/Events system in Classic Agent Studio.Key Customer BenefitsAutomation that talks to people, not just systems. Combines backend automation with LLM-powered natural language interactions - sending notifications, collecting data, and requesting approvals conversationally iPaaS Consolidation. Eliminates need for third-party tools like Workato/Zapier by bringing automation natively into Moveworks platform More automations, faster AI adoption. Background automations (disk alerts, approvals) surface notifications at the right moment, helping employees discover new capabilities without memorizing commandsFor more info, please visit the Webhook triggers limited preview page in community.Now in Limited Preview for early customer access! Submit your nomination form here. Our product team will review your submission and be in touch with next steps as we gradually expand access to customers. More info will be available in Moveworks community and Help Site soon. Nominate your organization for the following Limited Preview Programs:Agent Studio Enterprise Search Productivity Boost Structured Data Analysis User Consent Auth Content Connectors Content Gateway Webhook Triggers  🚨Important Note Feature timelines are subject to change due to various underlying factors. Please check in regularly for timely updates.Thank you for being part of our community! If you have any questions or feedback, please feel free to reach out here.

👉 Webhook Triggers Limited Preview is now open and is your gateway to building Ambient AI agents in Agent Studio.Webhook triggers mark our first concrete step into the world of ambient agents. They give AI agents ears and allows them to listen to customers' external systems like Workday, Salesforce, and Asana and trigger plugins directly in Moveworks without needing third-party iPaaS tools.Most workflows today are reactive. They wait for a clicks, query, or explicit commands. Ambient agents change that paradigm. They live in the background, continuously listening for signals across your enterprise systems, and step in at exactly the right moment to automate tasks, resolve issues, and keep business processes moving forward.In honor of Webhooks Triggers Limited Preview being open, we’re kicking off a month-long series of blogs, demos, and behind-the-scenes content exploring the rise of ambient agents. Stay tuned as we share more throughout August.📖 Read our first blog on the types of AI agents.👀 Watch powerful Ambient agents in action:Proactively optimize disk space to prevent downtime and lost productivity Upsell insights and outreach to capture revenue opportunities the moment they surface💬 We’d love to hear from you:What kinds of Ambient agents are you excited to build? What use cases or behind-the-scenes content would you like us to explore?👇 Let us know below

Get the latest on the Moveworks product releases and roadmap updates to stay up to speed on all the exciting new features our teams are working on! Roadmap plans and any forward looking statements are shared under NDA and subject to change without notice.We also encourage you to check out the monthly release notes for details on past product updates. AI Assistant Migration to GPT 4.1 Model (July 28):The GPT-4.1 model is now available and ready for all CA & AU customers. This update specifically applies to the AI assistant's reasoning engine, which acts as its "brain" for decision-making, plugin selection, and summarization.For more info, read our GPT 4.1 upgrade post in community. Please also read the GPT 4.1 upgrade blog post on the Moveworks website.UX updatesRicher Chat Responses (July 15, Available Now)! Smarter, Clearer Responses are now available to all Slack, Microsoft Teams, and Web customers (for all CA & AU customers). We’re updating how the AI Assistant formats its messages to make them easier to read. Instead of dense blocks of plain text, responses will soon include structure like section headers, bullet points, code lines, code blocks, and bolded key details. These improvements make it easier for employees to scan information quickly, understand what matters, and act with confidence. For more info, read our AI Assistant UX updates post in community. Shorter progress updates (ETA August) We're reducing the number of progress messages the AI Assistant sends during backend tasks (ticket creation, DL additions, password resets, custom plugins) to minimize conversation clutter while maintaining transparency about task status. For more info, read our AI Assistant UX updates post in community.  Enterprise Search Enterprise Search helps employees efficiently search for and access information from various, disjointed sources, all in one centralized surface. This helps employees to discover artifacts and insights faster, empowering them to stay focused on more strategic work. Enterprise Search is only available in our new web-based application.Now in Limited Preview for early customer accessSubmit your nomination form here. Our product team will review your submission and be in touch with next steps as we gradually expand access to customers. Please reach out to your account team to learn more or ask questions. Or, check out articles in the Help Site documentation. For details on the announcement, read the Enterprise Search blog. Content Platform Content Connectors Limited Preview UpdateContent connectors that were previously in Limited Preview will now transition to an open limited preview state, meaning nominations are no longer required for customer access. What's next? Please connect with your account team for more information. Additional guidance will be shared on our Help Site for self-service soon. Full list of connectors that will be in Open LP (ETA Aug 1st week) Sharepoint Online (KBA + Permissions) Confluence Cloud (KBA + Permissions) Confluence Data Center (KBA + Permissions) Unily (KBA + Permissions) Zendesk (KBA + Permissions) Dropbox (Files + Permissions) ServiceNow (Files + Permissions) Box (Files + Permissions) Unily (Files + Permissions) Content IntegrationsImproving Ingestion speed in ServiceNOW with permissions (ETA Aug) What's Changing?  We're improving how ServiceNOW handles article updates by switching to consistent article number identifiers. This eliminates the current 24-hour delays that organizations with article versioning experience when articles are updated. Benefits for customers: Faster Content Updates: Significantly reduced blackout periods (from 24 hours to minimal delay) Improved Reliability: No more service interruptions when articles are updated Better User Experience: Your teams get access to the latest content immediately More info will be available in community soon. Content GatewayHTML Support, Incremental Ingestion, and Permissions Ingestion (WIP, more info on this will be shared soon) Webhook Triggers Webhook triggers enable Moveworks agents to listen to external systems (Workday, Salesforce, Asana) and automatically trigger plugins without third-party tools, replacing the current Paths/Queries/Events system in Classic Agent Studio.Key Customer Benefits:Automation that talks to people, not just systems. Combines backend automation with LLM-powered natural language interactions - sending notifications, collecting data, and requesting approvals conversationally iPaaS Consolidation. Eliminates need for third-party tools like Workato/Zapier by bringing automation natively into Moveworks platform More automations, faster AI adoption. Background automations (disk alerts, approvals) surface notifications at the right moment, helping employees discover new capabilities without memorizing commandsFor more info, please visit the Webhook triggers limited preview page in community.Now in Limited Preview for early customer accessSubmit your nomination form here. Our product team will review your submission and be in touch with next steps as we gradually expand access to customers. More info will be available in Moveworks community and Help Site soon. Nominate your organization for the following Limited Preview Programs:Agent Studio Enterprise Search Productivity Boost Structured Data Analysis User Consent Auth Content Connectors Content Gateway Webhook Triggers 🚨Important Note Feature timelines are subject to change due to various underlying factors. Please check in regularly for timely updates.Thank you for being part of our community! If you have any questions or feedback, please feel free to reach out here.

 AI Assistant: Smarter, Clearer Messages We’re updating how the AI Assistant formats its messages to make them easier to read. Instead of dense blocks of plain text, responses will soon include structure like section headers, bullet points, code lines, code blocks, and bolded key details. These improvements make it easier for employees to scan information quickly, understand what matters, and act with confidence.Before / After Examples:Headers make it easier for employees to read responses.Bullets help format responses. AI Assistant: Added Transparency in Reasoning Steps Employees will now see which systems the Assistant is searching in (ex. Confluence, ServiceNow, or SharePoint) and what steps it’s taking to generate a response. You’ll also see improved copy and wording in these progress messages, with additional visual polish coming soon.What’s changing:Transparent knowledge sources, instead of seeing “Searching knowledge base” now you’ll see system names “Searching across Confluence, Jira, Notion + 5 more”. Assistant will continue to only search through the system a user has access to. A visual design refresh is also underway, so these progress updates are easier to scan and take up less space. Additional improvements will roll out incrementally over the next few months so stay tunned for additional updates in this area.Before:After:AI Assistant: Smart Handoff via Channel Resolver Moveworks AI Assistant intelligently interprets user messages in public Slack channels and responds based on relevant knowledge and configured workflows. However, there are instances where a software is not yet integrated, or no helpful articles or workflows are available. In such cases, the AI Assistant now offers smart handoff to continue the conversation in a direct message (DM), giving end users a clear path forward—without waiting for a human agent to join the original thread.With this feature, users can choose to either:File a ticket, or Chat with a live agent based on the issue they originally posted in a public Slack channel. Key Behaviours:The AI Assistant will only initiate a DM handoff when no relevant knowledge or workflow match is found. It will not respond to messages associated with disabled domains. The original thread will be marked with a “no resolution” emoji and will not be updated if the user chooses to file a ticket or contact a live agent from the DM. Important Notes:This feature is not compatible with automatic ticketing configurations. In such setups, the system directly files a ticket without attempting handoff.Smart Handoff triggered in Channel threadHandoff options shared in DM Moveworks Setup: Module How-To Guides Are Live! We’re excited to introduce a brand-new resource designed to make your life easier:Moveworks Setup: Module How-To Guides — your go-to collection for step-by-step implementation guides across Moveworks’ OOTB modules! 🛠️✨Whether you're just getting started or diving deep into complex use cases, these new and updated guides are here to empower self-service configuration like never before.Check them out here 👉 Moveworks Setup: Module How-To GuidesThese guides are designed to give customers the confidence to configure modules independently by offering clear, step-by-step instructions. With less reliance on Moveworks teams, you can move faster and smarter. Here’s what makes these how-to guides special:💯 Fully self-service and simple to follow 🧩 Updated to reflect the latest product capabilities 🔍 Embedded Guides into the respective Setup Module page for seamless discoverability 🤖 The Guides have also been added to the External Knowledge for Moveworks, This empowers your personal AI Assistant to answer any Configuration related queries for Moveworks associated with these guides in a summarized format.Moveworks Setup: UX entry point update We've made some UX changes to help streamline the user experience by providing a consistent entry path into MW Setup across all access points.The MW Setup entry point has been moved from the gear icon to the app dropdown on the login page (org_name.moveworks.com/manage). Users will now be automatically redirected to the System Connectors page in Setup via the login page app drawer. Additionally, the gear icon has been removed from the login page.MW Setup can also be directly accessed from Assistant and Search routes (org_name.moveworks.com/assistant, org_name.moveworks.com/search)Customers can also bookmark the MW Setup page for quick access: https://org_name.moveworks.com/setup Agent Studio: Announcing the Agent Studio Developer Level 1 Certification Course We're thrilled to introduce our brand-new Moveworks Agent Studio Developer: Level 1 Certification course, designed to empower you to build powerful, production-ready Plugins using Agent Studio. Whether you're a developer just starting out or looking to elevate your automation skills, this beginner-friendly course is your gateway to creating AI agents that drive real business value. What's the Course About?This hands-on, guided learning experience covers the essentials of building Plugins in Agent Studio. You'll dive into:✅ Core Concepts: Understand important terms, including triggers, launch rules, conversation processes, and activities.✅ Practical Skills: Configure slots, resolvers, and user attributes to personalize experiences.✅ Automation Power: Leverage HTTP and built-in actions to streamline workflows.✅ Best Practices: Learn syntax, debugging, and deployment tips to ensure success.✅ Marketplace Mastery: Install and deploy pre-built plugin templates from the AI Agent Marketplace.By the end, you'll build and deploy your own agent, interact with it through your AI Assistant, and submit a screenshot to earn your Level 1 Certification! 🎓 Why Get Certified?This course isn't just about learning—it's about doing. You'll walk away with:The ability to create plugins that solve real-world business challenges Confidence in using Agent Studio's low-code tools and installable templates to transform business processes A shiny certification to showcase your skills to your team and beyond!Plus, you'll join a growing community of certified developers who are transforming how work gets done with Moveworks. 🌟 How to Get Started?Agent Studio Developer Certification I - The curriculum includes several modules, from Agent Studio Fundamentals to troubleshooting, with clear documentation and hands-on exercises. Agent Studio Overview - A standalone intro course intended for both technical and non-technical stakeholders. 

Hello Moveworks customers, As of today across all of our customers will now see newly formatted messages that include headers, bullet points, code lines, code blocks, and bold text (previously posted about this update here). This visual update is designed to help you improve clarity, scanability, and overall user AI Assistant experience. I also wanted to take a moment to acknowledge the feedback you all have shared with this UX update within our AI Assistant. We’re listening and continuing to improve the experience based on your feedback.  🔄 Update on Approvals & Ticket Update Messages We made a formatting adjustment to these types of messages, specifically ticket updates and approval flows. We made a deliberate decision to keep the previous rendering experience we had in place for these messages. The experience shown below is show these messages will be displayed on desktop and mobile. The content and structure remain the same, but the visual presentation will continue to appear as follows: Notice that we’ve done away with the table-style indentation for now. ⚠️ Prior Microsoft Teams IssuesWe previously had 2 minor issues that were impacting Microsoft Teams customers. These issues have been fixed. [FIXED] ### appearing within Microsoft Teams notifications:  Some Teams users are seeing “###” at the start of responses.   The “###” text will typically appear at the beginning of the Microsoft Teams notification  [FIXED] Emojis are not rendering properly within Microsoft Teams notifications: Emojis like“:bell:” are displaying as raw text instead of proper icons.   The “:bell:” text is being displayed instead of a notification within the Microsoft Teams notification💜 We’d Love Your FeedbackIf you have additional feedback regarding this experience update, please share it with us here. if you have examples where the update has improved the readability of your AI Assistant responses, feel free to share. We’d love to see them!

Get the latest on the Moveworks product releases and roadmap updates to stay up to speed on all the exciting new features our teams are working on! Roadmap plans and any forward looking statements are shared under NDA and subject to change without notice.We also encourage you to check out the monthly release notes for details on past product updates. AI Assistant Migration to GPT 4.1 Model (July 14):The GPT-4.1 model is now available and ready for all GovCloud customers. This update specifically applies to the AI assistant's reasoning engine, which acts as its "brain" for decision-making, plugin selection, and summarization.For more info, read our GPT 4.1 upgrade post in community.UX updatesRicher Chat Responses (July 15, Available Now)! Smarter, Clearer Responses are now available to all Slack, Microsoft Teams, and Web customers. We’re updating how the AI Assistant formats its messages to make them easier to read. Instead of dense blocks of plain text, responses will soon include structure like section headers, bullet points, code lines, code blocks, and bolded key details. These improvements make it easier for employees to scan information quickly, understand what matters, and act with confidence. For more info, read our AI Assistant UX updates post in community. Reasoning steps visual update (July 15, Available Now) Transparent Knowledge Sources: Instead of a generic "Searching knowledge base," the Assistant will now explicitly list the systems it's searching (e.g., Confluence, Jira, Notion). It will still only search systems the user has access to. Improved Messaging & Visuals: Progress messages will have better wording and copy, and a visual design refresh is coming soon to make them easier to read and more compact.     For more info, read our AI Assistant UX updates post in community. Ticket Link Customization (July 15, Available Now) When enabled, clicking on a ticket number will allow users to view ticket details in a reference pop-up instead of being redirected to the ITSM portal. The default experience will remain unchanged unless customers choose to enable it. For more info, read the New AI Assistant Ticket Customization post in community. For more details on concierge and ticketing, read the Concierge & Ticketing Capabilities doc in Moveworks Help Site.  Enterprise Search Enterprise Search helps employees efficiently search for and access information from various, disjointed sources, all in one centralized surface. This helps employees to discover artifacts and insights faster, empowering them to stay focused on more strategic work. Enterprise Search is only available in our new web-based application.Now in Limited Preview for early customer accessSubmit your nomination form here. Our product team will review your submission and be in touch with next steps as we gradually expand access to customers. Please reach out to your account team to learn more or ask questions. Or, check out articles in the Help Site documentation. For details on the announcement, read the Enterprise Search blog. Content Platform Content Connectors Limited Preview UpdateContent connectors that were previously in Limited Preview will now transition to an open limited preview state, meaning nominations are no longer required for customer access. What's next? Please connect with your account team for more information. Additional guidance will be shared on our helpsite for self-service soon. Full list of connectors that will be in Open LP Sharepoint Online (KBA + Permissions) Confluence Cloud (KBA + Permissions) Confluence Data Center (KBA + Permissions) Unily (KBA + Permissions) Zendesk (KBA + Permissions) Dropbox (Files + Permissions) ServiceNow (Files + Permissions) Box (Files + Permissions) Unily (Files + Permissions) Content GatewayHTML ingestion support (ETA end of July) Permissions support (ETA end of July) Structured Data Analysis The Structured Data Analysis (SDA) limited preview program has officially launched, with customer enrollment based on existing Agent Studio utilization and evidence of plugin development that exceeds current reasoning engine capabilities.Now in Limited Preview for early customer accessMore info in our limited preview page, please submit your nomination form here. Our product team will review your submission and be in touch with next steps as we gradually expand access to customers. More info will be posted in community and help docs soon. Please read the SDA quick start guide if you are interested in experimenting with SDA. What SDA Enables: SDA introduces a new capability in Moveworks' agentic reasoning engine that allows the assistant to write code on the fly to analyze data related to a user's request and provide accurate and verifiable calculations. How it Works: The assistant can retrieve large volumes of data directly from business systems (e.g., Salesforce), clearly explain its calculation approach to the user, and then present the results in natural language. Users can also click on citations to access the underlying code used for the analysis, ensuring a high degree of verifiability. Key Use Cases: Business Calculator: SDA can function as a natural language calculator, analyzing data provided directly in the prompt to perform complex calculations (e.g., cost projections). Processing Large Data Sets from Plugins: SDA is particularly effective with plugins that return large response sizes. It allows the reasoning engine to analyze extensive data, such as entire CRM account records or applicant tracking system data, without requiring extensive logic within the plugins themselves. The maximum plugin response size has been increased from 28KB to 400KB, with compression allowing for up to 3MB of data in practice. Multi-Plugin Analysis: SDA can retrieve and analyze data from multiple plugins concurrently. For example, it can combine equity data from Workday with stock prices from the internet to calculate the current value of an employee's grant, assisting with equity advisory and compensation planning services. Nominate your organization for the following Limited Preview Programs:Agent Studio Enterprise Search Productivity Boost Structured Data Analysis User Consent Auth Content Connectors Content Gateway 🚨Important Note Feature timelines are subject to change due to various underlying factors. Please check in regularly for timely updates.Thank you for being part of our community! If you have any questions or feedback, please feel free to reach out here.

We’ve introduced a new customization as part of our Concierge offering that gives you more control over where employees can view their ticket details.Today when users “view all tickets”, by default: Clicking on the the ticket ID (yellow boxes) will navigate users over to your ITSM portal to view ticket details. Clicking on the citation number (green circles) will navigate users over to our Moveworks Assistant experience (Reference Page).  This experience will remain as the default unless you opt into the new customization. Here the user typed, “view all tickets”, within Assistant to see all the tickets they’ve created in the last 30 days.Now, you can choose to keep both user actions to view tickets within your Moveworks Assistant (Reference Page), see screenshot below. To enable this setting (clicking on ticket # shows ticket details within our Moveworks Assistant experience), follow these steps within Moveworks Setup to make this selection.🔗https://help.moveworks.com/docs/concierge-assistant#customize-the-view-all-tickets-experience 

Get the latest on the Moveworks product releases and roadmap updates to stay up to speed on all the exciting new features our teams are working on! Roadmap plans and any forward looking statements are shared under NDA and subject to change without notice.We also encourage you to check out the monthly release notes for details on past product updates. AI Assistant Web Search in Quick GPT (July 1)Fetch live results like current news, insights, and competitor info from the internet. Get efficient, relevant answers from high-rank web pages. No wading through the clutter of sponsored links or SEO stuffed articles. Verify details with citations that go straight to the source webpage. Make smarter decisions with up-to-date info and actionable responses. How it works? The LLM decides whether or not it should use live web research responses. Citations can appear at the end of a sentence or in as part of the response. Any customer that currently has access to Quick GPT will automatically get this update (Web Search). Available for US, CA, AU and EU customers.   Productivity Boost Limited Preview (July 1)A new limited preview to get access to all AI Assistant productivity boost features (Currently Quick GPT + Brief Me). What happens if I have already signed up for Quick GPT (or) Brief Me? As next steps, you will get access to all features as a part of the Productivity Boost Limited Preview How can I sign up as a new customer? Login to Moveworks Community → Go to our Productivity Boost Limited Preview Page and fill out self-nomination form. The Moveworks Product team will reach out to you with further info   Smart Handoff for Channel Resolver (June 30)Moveworks has enhanced its AI Assistant with smart handoff capabilities for Channel Resolver.Previous BehaviorWhen AI couldn't find relevant knowledge/workflows, it only added a "no resolution" emoji Users had to wait for manual Slack agent assistanceNew EnhancementsAI can now initiate a smart handoff via DM when no relevant information is found Users can immediately request help by connecting with a live agent or filing a ticket Only works when automatic ticketing is disabledKey FeaturesChannel-level configuration in Moveworks setup Handoff triggered only when no relevant info found + user requests additional help Ignores messages from disabled domains Original thread keeps "no resolution" emoji and stays unresolved if user files ticket/contacts agent For more details, read our Smart handoff through channel resolver post in communityEnterprise Search Enterprise Search helps employees efficiently search for and access information from various, disjointed sources, all in one centralized surface. This helps employees to discover artifacts and insights faster, empowering them to stay focused on more strategic work. Enterprise Search is only available in our new web-based application.Now in Limited Preview for early customer accessSubmit your nomination form here. Our product team will review your submission and be in touch with next steps as we gradually expand access to customers. Please reach out to your account team to learn more or ask questions. Or, check out articles in the Help Site documentation. For details on the announcement, read the Enterprise Search blog.UX UpdatesStructured summaries are now available! Improves readability and offers more detailed information  Agent Studio Limited PreviewSubmit your nomination form here. Our product team will review your submission and be in touch with next steps as we gradually expand access to customers. AI Agent MarketplaceEvery week, our team is adding new installable plugins that you can add to your AI Assistant in as little as minutes. 50 new plugins across various systems (Docusign, Workday, Okta, and others) are now available on our AI Agent Marketplace. For more details, check out the latest release notes from June.If you’re interested in a specific installable template, be sure to “Request an AI agent” by filling in the form at the bottom of the AI Agent Marketplace page. Structured Data Analyzer (June 2025)The Structured Data Analyzer is a powerful Code Interpreter that inspects the data returned by a plugin, generates a Python script to analyze the data, and summarizes the results for a user.Submit your nomination form here. Our product team will review your submission and be in touch with next steps as we gradually expand access to customers.   User Consent Auth Limited Preview (June 2025)User Consent Auth (OAuth 2.0 Grant Type: Authorization Code) is an authorization standard that enables Moveworks to access 3rd party resources on behalf of a user without exposing the user's credentials (like a password) to Moveworks. This allows end users to give total consent into what a system has access to, as well as give controls and visibility into what that system needs. This is a new functionality introduced inside Agent Studio.Submit your nomination form here. Our product team will review your submission and be in touch with next steps as we gradually expand access to customers. Help us help youWe want to ensure we’re providing you with the answers you need in a timely way. When posting questions about Agent Studio, please follow this format to allow us to better support you. Content Integrations & GatewaySubmit your nomination here. Our product team will review your submission and be in touch with next steps. Webhook Enabled Content Connectors for Sharepoint, Confluence are now available in open Limited Preview for Enterprise Search customers only.Content GatewayHTML ingestion support (ETA July) Permissions support (ETA for customer implementation in July) Nominate your organization for the following Limited Preview Programs: Agent Studio Enterprise Search Productivity Boost Structured Data Analysis User Consent Auth Content Connectors Content Gateway 🚨Important Note Feature timelines are subject to change due to various underlying factors. Please check in regularly for timely updates.Thank you for being part of our community! If you have any questions or feedback, please feel free to reach out here.