Get the latest on the Moveworks product releases and roadmap updates to stay up to speed on all the exciting new features our teams are working on! Roadmap plans and any forward looking statements are shared under NDA and subject to change without notice.
We also encourage you to check out the monthly release notes for details on past product updates.
AI Assistant
UX updates
- Shorter progress updates (August 8th)
- We're reducing the number of progress messages the AI Assistant sends during backend tasks (ticket creation, DL additions, password resets, custom plugins) to minimize conversation clutter while maintaining transparency about task status.
- Now you'll see shorter and concise messages within assistant for all these built in plugins (Group Access: create DL, add people to DL, remove people from DL, Ticket creation, Software access) as well as custom plugins, specifically plugins that use compound actions. For those custom plugins, you'll see shorter progress update and final return messages.
- For more info, read our AI Assistant UX updates post in community.
- Live Agent updates (August 20th)
- What’s new with the experience?
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An “exit” button so that users can exit the waiting queue or end session with agent.
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Agent image will be displayed.
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Live Agent Transcript will be available for Slack customers, already live for MS Teams customers.
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- What’s new with the experience?
Forms Search (August 12th)
What's Improved?
Our Forms system now automatically detects intent and entities using your complete form content, eliminating the need for manual setup. This will be a phased rollout, more info on this will be provided soon.
Key Benefits
- 20% Better Form Triggering: Forms that previously required manual intervention now trigger automatically
- Faster Onboarding: No more waiting for manual annotation during organization setup
- 100% Form Coverage: Every form in your system now has intelligent detection capabilities
- Enhanced Data Utilization: Complete form information is now used for improved ranking and retrieval
Impact
Your employees will experience more accurate form suggestions and faster access to the right forms, while your IT team benefits from reduced manual configuration work during implementation.
Enterprise Search
Enterprise Search helps employees efficiently search for and access information from various, disjointed sources, all in one centralized surface. This helps employees to discover artifacts and insights faster, empowering them to stay focused on more strategic work. Enterprise Search is only available in our new web-based application.
Now in Limited Preview for early customer access!
- Submit your nomination form here. Our product team will review your submission and be in touch with next steps as we gradually expand access to customers.
- Please reach out to your account team to learn more or ask questions. Or, check out articles in the Help Site Documentation. For details on the announcement, read the Enterprise Search blog.
Content Platform
Content Connectors Limited Preview Update
- Content connectors that were previously in Limited Preview are now in an open limited preview state, meaning nominations are no longer required for customer access.
- What's next? Please connect with your account team for more information. Additional guidance will be shared on our Help Site for self-service soon.
- Full list of connectors in Open LP
- Sharepoint Online (KBA + Permissions)
- Confluence Cloud (KBA + Permissions)
- Confluence Data Center (KBA + Permissions)
- Unily (KBA + Permissions)
- Zendesk (KBA + Permissions)
- Dropbox (Files + Permissions)
- ServiceNow (Files + Permissions)
- Box (Files + Permissions)
- Unily (Files + Permissions)
Content Integrations
- Improving Ingestion speed in ServiceNOW with permissions (August 11th)
- We're improving ServiceNow content ingestion speed and reliability for organizations using both user permissions and article versioning. Previously, article updates could take up to 24 hours to appear due to version ID changes, but we're now using article numbers as consistent identifiers across all versions. This enhancement reduces content freshness delays from 24 hours to just 4 hours, ensuring employees always have access to the most current information. This will be a phased rollout to all customers by end of August.
- For more info, read this community post.
Content Gateway
- HTML Support, Incremental Ingestion, and Permissions Ingestion (Currently in development, more info on this will be shared soon)
Webhook Triggers
Webhook triggers enable Moveworks agents to listen to external systems (Workday, Salesforce, Asana) and automatically trigger plugins without third-party tools, replacing the current Paths/Queries/Events system in Classic Agent Studio.
Key Customer Benefits
- Automation that talks to people, not just systems. Combines backend automation with LLM-powered natural language interactions - sending notifications, collecting data, and requesting approvals conversationally
- iPaaS Consolidation. Eliminates need for third-party tools like Workato/Zapier by bringing automation natively into Moveworks platform
- More automations, faster AI adoption. Background automations (disk alerts, approvals) surface notifications at the right moment, helping employees discover new capabilities without memorizing commands
For more info, please visit the Webhook triggers limited preview page in community.
Now in Limited Preview for early customer access!
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Submit your nomination form here. Our product team will review your submission and be in touch with next steps as we gradually expand access to customers.
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More info will be available in Moveworks community and Help Site soon.
Nominate your organization for the following Limited Preview Programs:
- Agent Studio
- Enterprise Search
- Productivity Boost
- Structured Data Analysis
- User Consent Auth
- Content Connectors
- Content Gateway
- Webhook Triggers
🚨Important Note
Feature timelines are subject to change due to various underlying factors. Please check in regularly for timely updates.
Thank you for being part of our community! If you have any questions or feedback, please feel free to reach out here.
