Announcements & Updates

Have you registered for now[dev]26 yet? This is two days of real builds, worked side by side with the engineers and product teams who crafted the platform you're already building on. The same platform running over 100 billion workflows and 7 trillion transactions a year. Writing the code has never been the hard part. Shipping it is. Requirements, reviews, approvals, testing; that's where momentum stalls, every time. Fortunately, now[dev]26 is built around fixing that last mile. What these two days actually look likeDay one is an all-day hackathon on EmployeeWorks and Build Agent, with dev advocates, forward-deployed engineers, and sales engineers circulating the floor to help if you get stuck. Come with a team or find one when you get there: either way, you're building something real and testing the approach you haven't had time to try yet.  Day two opens with a demo-driven keynote that builds live on stage (no pre-baked demos here), then opens into open-choice labs across three focus

Hi Community!After an exciting first quarter, April is packed with major model upgrades, smarter search and a brand new developer homebase. We’re kicking things off with GPT-5.2 going GA, rolling out more powerful multilingual capabilities, and making it easier than ever to build in Agent Studio. Plus, don’t miss Knowledge26 in May and our lineup of April office hours to stay ahead of what’s next.📩 Save the Date: Knowledge May 5–7, 2026 | Las VegasDon't miss your chance to be part of Knowledge, where you and AI get to work.  Learn how Moveworks from ServiceNow is powering the AI front door. Learn more and sign up. 📹 April Webinar and Office HoursApril 2 — Developer Office Hours: Sign up now April 8 — Live Product Tour: Register now April 14 — Developer Office Hours: Sign up now April 30 — Developer Office Hours: Sign up now March Webinar Recap: AI Agents for Your Business Systems and How Motorola Solutions Scaled Enterprise AI Support with Moveworks 🚀 Product UpdatesCheck out the la

As the quarter winds down, September is packed with ways to get ahead. We're rolling out a refreshed Agent Studio experience, upgrading every customer to GPT-5.4, and giving admins more self-service control in Setup. Plus, we're spotlighting two customers who have put Moveworks to work at scale - along with Agent Marketplace plugins to help your teams close out the quarter strong. Read on to see what’s new!📹 Upcoming EventsSeptember 10: World Forum New York City September 15: How Medtronic Turned AI Hype Into Measured Value Across HR November 4-5: now[dev]26 in San Jose, CA (Registration now open, Early Bird pricing until Sep 30)🚀 Product UpdatesCheck out the latest highlights below ⬇️ Stay informed by bookmarking All Product Updates in the Community.Agent Studio Facelift is live: Agent Studio has a refreshed look and feel, including updated icons, colors, and typography. Builders can also enjoy a smoother experience with user-friendly asset names, automatic field validation, technic

 Mark your calendars: November 4–5, 2026 at the San Jose Convention Center. Registration for now[dev]26 is officially open, and we want you in the room. This is two days of real builds, worked side by side with the engineers and product teams who crafted the platform you're already building on. The same platform running over 100 billion workflows and 7 trillion transactions a year. Writing the code has never been the hard part. Shipping it is. Requirements, reviews, approvals, testing; that's where momentum stalls, every time. Fortunately, now[dev]26 is built around fixing that last mile. Register Now and Save $200! What these two days actually look likeDay one is an all-day hackathon on EmployeeWorks and Build Agent, with dev advocates, forward-deployed engineers, and sales engineers circulating the floor to help if you get stuck. Come with a team or find one when you get there: either way, you're building something real and testing the approach you haven't had time to try yet.  Day t

Mark your calendars: November 4–5, 2026, at the San Jose Convention Center.  This is now[dev], and it's a practitioner-focused event designed around real builds: two days working side by side with the engineers and product experts who built the platform. Whether you've been building on ServiceNow for years or you're brand new to the ecosystem, there's a lane for you.  Expect an all-day hackathon, hands-on labs across platform engineering, agent tool development, and headless builds, plus the chance to take an idea from prompt to deployed app in one sitting. More details are coming next week, including the opening of registration, teasers on the show floor, steps to build your agenda, and everything you need to plan your trip. For now, block off November 4–5 and keep an eye on ServiceNow Events for updates.  Any questions? Join the SNDevs Slack channel and ask away. We can’t wait for November!   

August brings some of our most anticipated product updates yet - MCP Workspace and the Conversations API are now in Controlled Availability, opening up powerful new ways to extend and surface your AI Assistant. We're also rolling out expanded admin visibility, smarter document understanding, and a Unified Analytics Dashboard coming later this month. Read on for customer wins, community highlights, and agentic AI inspiration across every business function.📹 Upcoming Events and Office HoursAugust 17-18: ServiceNow AI Summit Dallas August 24-25: ServiceNow AI Summit Atlanta September 10: World Forum New York City ICYMI: Find out how Micron built an AI front door for its entire workforce🚀 Product UpdatesCheck out the latest highlights below ⬇️ Stay informed by bookmarking All Product Updates in the Community.🎉 MCP Now in Controlled Availability: We're excited to announce Controlled Availability for MCP Workspace & Client - Moveworks' full support for the Model Context Protocol, span

We've expanded Built-in Plugin Logs in Moveworks Setup. In addition to external API calls and ticketing workflow logs, the view now surfaces execution logs for three more Moveworks services: Triage, Concierge and Nudge. You'll find it under Organizational Details → Audit → Built-in Plugin Logs.What's new?Previously these logs showed you the external API calls Moveworks made and the ticket gateway workflow steps behind them. Now you can also see the decisions the Triage, Concierge and Nudge services make — what they evaluated, what they decided and the typed reason why. This helps you answer questions like "why did this ticket get the wrong priority?", "why didn't this user get a notification?", or "why did this reminder fire?" without escalating to Moveworks.New log types in the view:ticket.process_ticket — the shared ticket-processing step: which filters a ticket passed and whether it qualified for triage or a notification. triage.route_ticket — Triage's routing decisions, including M

Want to better understand how your AI Assistant is performing? Our newly updated AI Assistant Insights course will show you how to monitor key metrics, uncover actionable insights, and use data to continuously optimize your employee experience.Whether you want to complete the full course or jump straight to the topic you're working on, we've got you covered.👉 Explore the full course hereOr dive directly into a specific module:Introduction & overview page Analytics governance & custom views  User Insights Search Insights  Ticketing Insights Forms Insights  Approval Insights  Access Insights  Raw Interactions  CSAT Insights Triage Insights Enterprise Search Insights  Analytics FAQs: Where to startStart wherever you are, learn what you need, and come back anytime as new questions arise.

This month, we're shipping smarter answers, faster searches, and stronger AI capabilities. Vetted Content now surfaces organization-approved answers at the top of results, Enterprise Search got a speed boost with improved accuracy and multilingual support, and our new GPT-5.4 model follows instructions more precisely for better tool calls. Plus, see how Mercari and Stitch Fix are using Moveworks to automate IT at scale - and discover how Agent Studio can streamline your access governance workflows.📹 July Events and Office HoursJune Webinar Recap: Live Product Tour🚀 Product UpdatesCheck out the latest highlights below ⬇️ Stay informed by bookmarking **All Product Updates** in the Community - additional updates include EmployeeWorks, Agent Studio, and Chat Playback.🎉 Introducing Vetted Content: Vetted Answers now surfaces organization-approved responses at the top of Assistant results to improve answer quality and trust. Admins can start marking files and knowledge base articles as ve

June brings exciting product updates across the board — from a new World Knowledge App that expands what your AI Assistant can do, to scaled Multilingual Support now generally available. We're also spotlighting real customer wins, including Wellstar's dramatic drop in password reset calls and LoanDepot's end-to-end approval automation. Plus, with seasonal MFA reset spikes on the horizon, we've got you covered, so read on to see how.📹 June Events and Office HoursJune 2 — Join Varun Sinh and Anad Bahl to ****Find out how Micron built an AI front door for its entire workforce June 2 — Developer Office Hours: Sign up now June 10 – Live Product Tour June 18 — Developer Office Hours: Sign up now May Webinar Recap: Watch AI Highlights from Knowledge On-Demand, 7 Ways to Automate Finance & Procurement Processes with Agentic AI, Build vs. Buy: How Motorola Solutions Scaled Enterprise AI Support with Moveworks🚀 Product UpdatesCheck out the latest highlights below - you can always check our

👋 Hey Moveworks Community — Here's What You Might Have Missed!We're kicking off something new: starting today, we'll be sharing biweekly community recaps to help you stay on top of everything happening right here in the community. And don't worry, our monthly digests of everything happening at Moveworks won’t be going anywhere. Think of these recaps as your quick pulse check for the community between the bigger updates.Here's a look at what's been going on over the last two weeks:From our team:What HR policy questions do you wish employees could answer themselves? Click here to read more. 💡 Architecture for a SQL Query Generation Agent. Click here to read more. Did you attend K26? We still want to hear from you! Share on this thread. Get more out of the Product Ideas section of community with filters and sort options. Find out how by clicking here. Did you know? We have The Agent Builder Newsletter archive in community. Subscribe for email notifications or read past editions here.Que

May brings a continued focus on driving efficiency, deeper platform integrations, and delivering measurable impact. We’re building on recent momentum with enhancements across AI automation and new ways to unlock more value from your existing environment. Plus, don’t miss Knowledge26 this month and our upcoming office hours to stay ahead of what’s next!📹 May Events and Office HoursMay 20 — 7 Ways to Automate Finance & Procurement Processes with Agentic AI: Register now May 21 — Developer Office Hours: Sign up now April Webinar Recap: Live Product Tour and Developer Office Hour on The Golden Rule, Scheduled Triggers, and New Calendar Plugins Recording🚀 Product UpdatesCheck out the latest highlights below - you can always check our real-time product updates in our interactive Live Product Roadmap:🗞️ **Enterprise Search Plugin Rollout Update:** Please review updated dates for Enterprise Search plugin rollout. All regions to be updated by 5/6! 🎉 Model Upgrade Program: a new way to g

We’ve refreshed the Program Owner Certification to better support you beyond launch and throughout your entire Moveworks journey.The updated course is designed for:• New program owners or champions ramping up• Teams transitioning ownership post-implementation• Anyone looking to get more value from their Moveworks programThe learning path now focuses on three key areas:• Foundations of Program Ownership• Program Execution• Optimization & Value RealizationYou’ll find guidance on driving adoption, expanding use cases, measuring impact, and more — all tailored to where you are today.👉 Access the certification here: Program Owner Certification

The thing I keep seeing at events like this: developers assume connecting a new tool to an AI assistant is a multi-sprint project. It's not anymore.I'll be running a hands-on mini lab at CreatorCon where you'll go from zero to a deployed, production-ready tool in ServiceNow EmployeeWorks in minutes. Connectors configured, permissions set, tested through natural language.First come, first seated. If you're curious how fast this can actually move, come find out.   

Most AI stops at the edge of one system. We're going to break that habit at CreatorCon this year.In our hands-on lab, you'll build tools that search and act across external business applications through the AI Assistant in EmployeeWorks. Real connectors, real permission enforcement, natural language testing. Not a demo. You'll actually build it and leave with a blueprint you can repeat.If you want to see what cross-system AI tooling looks like when it's done right, this is the lab.Learn more here.  

I’m excited to announce that I’ll be co-hosting a session alongside my colleague ​@Ajay Merchia at ServiceNow Knowledge ‘26. You don't want to miss out - sign-up today!We’ll explore how ServiceNow EmployeeWorks, powered by the Moveworks agentic platform, serves as the AI-powered front door for work, enabling employees to search and take action across HR, IT, finance, and other business applications through conversation. We’ll discuss the role developers play in building and extending tools and enabling AI agents to act across applications. Bring your questions on tool development and designing AI-driven workflows that operate across systems.Learn more about our session and register here.  

First, you can subscribe to email notifications for product updates. Head to the product updates section and hit subscribe so changes land in your inbox instead of getting buried in the feed. (Pssst this is a feature available for all forums in the community) Second, there are front-end filters so you can narrow updates down to the specific products you're building with. No more scrolling past things that don't apply to you. Small setup, big payoff if you're trying to stay current without living in the community 24/7.!--> 

The AI Assistant you already know is coming to a new home – on the web.So much work happens in the browser, and now your Assistant will be there too. We're making it effortless for employees to get the help they need, when they need it, and wherever they need it. By bringing the Assistant to the web, Moveworks is stepping right into the center of work. We're meeting employees directly in their flow, helping them stay focused, move faster and unlock even more impact from every interaction.From chat companion to the center of workToday, our AI Assistant helps employees inside tools like Teams & Slack, service portals, and intranets. But employees spend far more of their day in the browser than they do in chat. And as we evolve the Moveworks platform with deeper intelligence, more data and agentic plugins, we need a broader, more expansive canvas to unlock its full potential.This isn't just about expanding to another channel — it's about evolving from an integrated companion to the he

Want to get smarter about managing analytics access in Moveworks? Our latest Academy course walks you through everything you need to know about data governance, roles, and Custom Views.You’ll learn how to: Structure analytics resources safely Apply the principle of least privilege Manage permissions with confidence Share insights across teams without exposing sensitive data Perfect for program owners, admins, and analysts, this course combines practical examples and best practices to help you make informed decisions about analytics access. Click here to take the course.

March roundup is packed with practical updates to help you move faster: March brings powerful platform updates, new ways to customize and test your Assistant experience, and exciting momentum across our agent ecosystem – including Initiative Designer now live in the Marketplace. Dive in to catch up on what’s launching, rolling out, and happening in the community this month👇📣 Coming Soon: Transition to Now Support starts on March 16Support is moving to ServiceNow’s Now Support: All new Moveworks support cases must be submitted through the Now Support Portal starting March 16, making it faster and easier to get the help you need and elevate your experience with Moveworks. What to expect during the transition: Open cases will be migrated to Now Support the week of March 16 (and remain accessible in the current portal during the transition). Closed cases will not be migrated but can be requested through Now Support if needed. ‼️ If you haven’t already, please **complete this form** ASAP

Hey builders!We just shipped a brand new docs experience. If you've been to help.moveworks.com recently, you already noticed — we moved everything to docs.moveworks.com.New platform, new URL, and a bunch of upgrades that make finding what you need way faster. Here's what changed and why you should care. Finding Your Way Around: Product SwitcherThe biggest navigation change: there's now a product switcher at the top of the docs.Instead of scrolling through one massive sidebar trying to find the right section, you pick your product area first — Agent Studio, APIs, platform guides — and the sidebar filters down to just what's relevant.If you've ever opened the docs and thought "where do I even start," this is for you. Pick your product, get your docs. No more hunting. Search That Actually Answers Your QuestionThe old search was keyword-based. You'd type something, get a list of page titles, click through three of them, and maybe find what you needed.Not anymore.The new search is AI-powere

In December, we united with ServiceNow to deliver one AI front door for employees across the enterprise to get work done.Now, we’re ready to show you what’s possible by integrating our consumer-grade AI and enterprise search with ServiceNow’s unified portal and autonomous workflows to turn employee requests into governed, end-to-end execution for over 200 million employees across the globe.Join us and ServiceNow Thursday, February 26 at 10 AM PT to learn more and experience the frontier of work firsthand. Learn more and sign up. 

February’s roundup is packed with practical updates to help you move faster: from new Agent Studio resources and product enhancements to live sessions focused on hands-on developer use cases. Read on to see what’s new and what’s coming this month 👇🤖 February Webinars and Office HoursFeb 4 — Live Product Tour Feb 5 — 📌 Developer Office Hours: Sign up now Feb 18 – 7 Ways Agentic AI Helps Employees Move Faster in ServiceNow🚀 Product UpdatesCheck out the latest highlights below - you can always check our real-time updates in our interactive Live Product Roadmap:🎉 Brand New Enterprise Search Plugin: All US customers will be switched to the enterprise search plugin on February 4, while EU customers will enjoy early access starting February 5 before general availability by March 3. Expect improvements around relevance, ranking, citations, with access to new content connectors. 🔧 Developer Updates & Resources: Why File Slots Make Multipart APIs Feel Native, your updated Data Retrieva

Join us tomorrow for a technical deep-dive into the Moveworks + ServiceNow integration.We'll cover:Connecting knowledge bases, forms, and ticketing through the platform Real-world agent configurations already running in production Setting up ambient agents with proactive, event-driven workflows Marketplace plugins that speed up your deploymentRegister here!Joining? Leave a comment below!