Announcements & Updates

We've expanded Built-in Plugin Logs in Moveworks Setup. In addition to external API calls and ticketing workflow logs, the view now surfaces execution logs for three more Moveworks services: Triage, Concierge and Nudge. You'll find it under Organizational Details → Audit → Built-in Plugin Logs.What's new?Previously these logs showed you the external API calls Moveworks made and the ticket gateway workflow steps behind them. Now you can also see the decisions the Triage, Concierge and Nudge services make — what they evaluated, what they decided and the typed reason why. This helps you answer questions like "why did this ticket get the wrong priority?", "why didn't this user get a notification?", or "why did this reminder fire?" without escalating to Moveworks.New log types in the view:ticket.process_ticket — the shared ticket-processing step: which filters a ticket passed and whether it qualified for triage or a notification. triage.route_ticket — Triage's routing decisions, including M

Want to better understand how your AI Assistant is performing? Our newly updated AI Assistant Insights course will show you how to monitor key metrics, uncover actionable insights, and use data to continuously optimize your employee experience.Whether you want to complete the full course or jump straight to the topic you're working on, we've got you covered.👉 Explore the full course hereOr dive directly into a specific module:Introduction & overview page Analytics governance & custom views  User Insights Search Insights  Ticketing Insights Forms Insights  Approval Insights  Access Insights  Raw Interactions  CSAT Insights Triage Insights Enterprise Search Insights  Analytics FAQs: Where to startStart wherever you are, learn what you need, and come back anytime as new questions arise.

This month, we're shipping smarter answers, faster searches, and stronger AI capabilities. Vetted Content now surfaces organization-approved answers at the top of results, Enterprise Search got a speed boost with improved accuracy and multilingual support, and our new GPT-5.4 model follows instructions more precisely for better tool calls. Plus, see how Mercari and Stitch Fix are using Moveworks to automate IT at scale - and discover how Agent Studio can streamline your access governance workflows.📹 July Events and Office HoursJune Webinar Recap: Live Product Tour🚀 Product UpdatesCheck out the latest highlights below ⬇️ Stay informed by bookmarking **All Product Updates** in the Community - additional updates include EmployeeWorks, Agent Studio, and Chat Playback.🎉 Introducing Vetted Content: Vetted Answers now surfaces organization-approved responses at the top of Assistant results to improve answer quality and trust. Admins can start marking files and knowledge base articles as ve

June brings exciting product updates across the board — from a new World Knowledge App that expands what your AI Assistant can do, to scaled Multilingual Support now generally available. We're also spotlighting real customer wins, including Wellstar's dramatic drop in password reset calls and LoanDepot's end-to-end approval automation. Plus, with seasonal MFA reset spikes on the horizon, we've got you covered, so read on to see how.📹 June Events and Office HoursJune 2 — Join Varun Sinh and Anad Bahl to ****Find out how Micron built an AI front door for its entire workforce June 2 — Developer Office Hours: Sign up now June 10 – Live Product Tour June 18 — Developer Office Hours: Sign up now May Webinar Recap: Watch AI Highlights from Knowledge On-Demand, 7 Ways to Automate Finance & Procurement Processes with Agentic AI, Build vs. Buy: How Motorola Solutions Scaled Enterprise AI Support with Moveworks🚀 Product UpdatesCheck out the latest highlights below - you can always check our

👋 Hey Moveworks Community — Here's What You Might Have Missed!We're kicking off something new: starting today, we'll be sharing biweekly community recaps to help you stay on top of everything happening right here in the community. And don't worry, our monthly digests of everything happening at Moveworks won’t be going anywhere. Think of these recaps as your quick pulse check for the community between the bigger updates.Here's a look at what's been going on over the last two weeks:From our team:What HR policy questions do you wish employees could answer themselves? Click here to read more. 💡 Architecture for a SQL Query Generation Agent. Click here to read more. Did you attend K26? We still want to hear from you! Share on this thread. Get more out of the Product Ideas section of community with filters and sort options. Find out how by clicking here. Did you know? We have The Agent Builder Newsletter archive in community. Subscribe for email notifications or read past editions here.Que

May brings a continued focus on driving efficiency, deeper platform integrations, and delivering measurable impact. We’re building on recent momentum with enhancements across AI automation and new ways to unlock more value from your existing environment. Plus, don’t miss Knowledge26 this month and our upcoming office hours to stay ahead of what’s next!📹 May Events and Office HoursMay 20 — 7 Ways to Automate Finance & Procurement Processes with Agentic AI: Register now May 21 — Developer Office Hours: Sign up now April Webinar Recap: Live Product Tour and Developer Office Hour on The Golden Rule, Scheduled Triggers, and New Calendar Plugins Recording🚀 Product UpdatesCheck out the latest highlights below - you can always check our real-time product updates in our interactive Live Product Roadmap:🗞️ **Enterprise Search Plugin Rollout Update:** Please review updated dates for Enterprise Search plugin rollout. All regions to be updated by 5/6! 🎉 Model Upgrade Program: a new way to g

We’ve refreshed the Program Owner Certification to better support you beyond launch and throughout your entire Moveworks journey.The updated course is designed for:• New program owners or champions ramping up• Teams transitioning ownership post-implementation• Anyone looking to get more value from their Moveworks programThe learning path now focuses on three key areas:• Foundations of Program Ownership• Program Execution• Optimization & Value RealizationYou’ll find guidance on driving adoption, expanding use cases, measuring impact, and more — all tailored to where you are today.👉 Access the certification here: Program Owner Certification

Hi Community!After an exciting first quarter, April is packed with major model upgrades, smarter search and a brand new developer homebase. We’re kicking things off with GPT-5.2 going GA, rolling out more powerful multilingual capabilities, and making it easier than ever to build in Agent Studio. Plus, don’t miss Knowledge26 in May and our lineup of April office hours to stay ahead of what’s next.📩 Save the Date: Knowledge May 5–7, 2026 | Las VegasDon't miss your chance to be part of Knowledge, where you and AI get to work.  Learn how Moveworks from ServiceNow is powering the AI front door. Learn more and sign up. 📹 April Webinar and Office HoursApril 2 — Developer Office Hours: Sign up now April 8 — Live Product Tour: Register now April 14 — Developer Office Hours: Sign up now April 30 — Developer Office Hours: Sign up now March Webinar Recap: AI Agents for Your Business Systems and How Motorola Solutions Scaled Enterprise AI Support with Moveworks 🚀 Product UpdatesCheck out the la

The thing I keep seeing at events like this: developers assume connecting a new tool to an AI assistant is a multi-sprint project. It's not anymore.I'll be running a hands-on mini lab at CreatorCon where you'll go from zero to a deployed, production-ready tool in ServiceNow EmployeeWorks in minutes. Connectors configured, permissions set, tested through natural language.First come, first seated. If you're curious how fast this can actually move, come find out.   

Most AI stops at the edge of one system. We're going to break that habit at CreatorCon this year.In our hands-on lab, you'll build tools that search and act across external business applications through the AI Assistant in EmployeeWorks. Real connectors, real permission enforcement, natural language testing. Not a demo. You'll actually build it and leave with a blueprint you can repeat.If you want to see what cross-system AI tooling looks like when it's done right, this is the lab.Learn more here.  

I’m excited to announce that I’ll be co-hosting a session alongside my colleague ​@Ajay Merchia at ServiceNow Knowledge ‘26. You don't want to miss out - sign-up today!We’ll explore how ServiceNow EmployeeWorks, powered by the Moveworks agentic platform, serves as the AI-powered front door for work, enabling employees to search and take action across HR, IT, finance, and other business applications through conversation. We’ll discuss the role developers play in building and extending tools and enabling AI agents to act across applications. Bring your questions on tool development and designing AI-driven workflows that operate across systems.Learn more about our session and register here.  

First, you can subscribe to email notifications for product updates. Head to the product updates section and hit subscribe so changes land in your inbox instead of getting buried in the feed. (Pssst this is a feature available for all forums in the community) Second, there are front-end filters so you can narrow updates down to the specific products you're building with. No more scrolling past things that don't apply to you. Small setup, big payoff if you're trying to stay current without living in the community 24/7.!--> 

The AI Assistant you already know is coming to a new home – on the web.So much work happens in the browser, and now your Assistant will be there too. We're making it effortless for employees to get the help they need, when they need it, and wherever they need it. By bringing the Assistant to the web, Moveworks is stepping right into the center of work. We're meeting employees directly in their flow, helping them stay focused, move faster and unlock even more impact from every interaction.From chat companion to the center of workToday, our AI Assistant helps employees inside tools like Teams & Slack, service portals, and intranets. But employees spend far more of their day in the browser than they do in chat. And as we evolve the Moveworks platform with deeper intelligence, more data and agentic plugins, we need a broader, more expansive canvas to unlock its full potential.This isn't just about expanding to another channel — it's about evolving from an integrated companion to the he

Want to get smarter about managing analytics access in Moveworks? Our latest Academy course walks you through everything you need to know about data governance, roles, and Custom Views.You’ll learn how to: Structure analytics resources safely Apply the principle of least privilege Manage permissions with confidence Share insights across teams without exposing sensitive data Perfect for program owners, admins, and analysts, this course combines practical examples and best practices to help you make informed decisions about analytics access. Click here to take the course.

March roundup is packed with practical updates to help you move faster: March brings powerful platform updates, new ways to customize and test your Assistant experience, and exciting momentum across our agent ecosystem – including Initiative Designer now live in the Marketplace. Dive in to catch up on what’s launching, rolling out, and happening in the community this month👇📣 Coming Soon: Transition to Now Support starts on March 16Support is moving to ServiceNow’s Now Support: All new Moveworks support cases must be submitted through the Now Support Portal starting March 16, making it faster and easier to get the help you need and elevate your experience with Moveworks. What to expect during the transition: Open cases will be migrated to Now Support the week of March 16 (and remain accessible in the current portal during the transition). Closed cases will not be migrated but can be requested through Now Support if needed. ‼️ If you haven’t already, please **complete this form** ASAP

Hey builders!We just shipped a brand new docs experience. If you've been to help.moveworks.com recently, you already noticed — we moved everything to docs.moveworks.com.New platform, new URL, and a bunch of upgrades that make finding what you need way faster. Here's what changed and why you should care. Finding Your Way Around: Product SwitcherThe biggest navigation change: there's now a product switcher at the top of the docs.Instead of scrolling through one massive sidebar trying to find the right section, you pick your product area first — Agent Studio, APIs, platform guides — and the sidebar filters down to just what's relevant.If you've ever opened the docs and thought "where do I even start," this is for you. Pick your product, get your docs. No more hunting. Search That Actually Answers Your QuestionThe old search was keyword-based. You'd type something, get a list of page titles, click through three of them, and maybe find what you needed.Not anymore.The new search is AI-powere

In December, we united with ServiceNow to deliver one AI front door for employees across the enterprise to get work done.Now, we’re ready to show you what’s possible by integrating our consumer-grade AI and enterprise search with ServiceNow’s unified portal and autonomous workflows to turn employee requests into governed, end-to-end execution for over 200 million employees across the globe.Join us and ServiceNow Thursday, February 26 at 10 AM PT to learn more and experience the frontier of work firsthand. Learn more and sign up. 

February’s roundup is packed with practical updates to help you move faster: from new Agent Studio resources and product enhancements to live sessions focused on hands-on developer use cases. Read on to see what’s new and what’s coming this month 👇🤖 February Webinars and Office HoursFeb 4 — Live Product Tour Feb 5 — 📌 Developer Office Hours: Sign up now Feb 18 – 7 Ways Agentic AI Helps Employees Move Faster in ServiceNow🚀 Product UpdatesCheck out the latest highlights below - you can always check our real-time updates in our interactive Live Product Roadmap:🎉 Brand New Enterprise Search Plugin: All US customers will be switched to the enterprise search plugin on February 4, while EU customers will enjoy early access starting February 5 before general availability by March 3. Expect improvements around relevance, ranking, citations, with access to new content connectors. 🔧 Developer Updates & Resources: Why File Slots Make Multipart APIs Feel Native, your updated Data Retrieva

Join us tomorrow for a technical deep-dive into the Moveworks + ServiceNow integration.We'll cover:Connecting knowledge bases, forms, and ticketing through the platform Real-world agent configurations already running in production Setting up ambient agents with proactive, event-driven workflows Marketplace plugins that speed up your deploymentRegister here!Joining? Leave a comment below!

We’re kicking off the year with fresh product updates, upcoming live sessions, and exciting momentum as we build toward what’s next. Dive in below to see what’s new and what’s coming this month 👇 🚀 Product UpdatesCheck out the latest highlights below - full details for this cycle posted our Product Updates hub:🗺️ Live Product Roadmap: [For Customers & Partners only] Our product roadmap is now live in the Moveworks Community, giving customers real-time visibility into what’s shipping next, with interactive roadmap items you can explore, upvote, and discuss as plans evolve. 🎉 Enterprise Search upgrades: Search now intelligently groups related documents, snippets, and chat messages into a single, organized view. A new “last modified” filter allows you to quickly zero in on the freshest information, including pre-set options and custom date ranges. Lastly, rich Markdown in Summaries include headers, bullets, code blocks, and bolding making results easier to scan at a glance. Learn

We're excited to launch a public archive of The Agent Builder newsletter, your resource for technical breakdowns, implementation patterns, and real-world builds from the Moveworks developer community. Click here to find the archive. What You'll Find HereThis archive features past issues of our newsletter, covering:Technical deep-dives into agent architecture and design patterns Real-world builds showcasing what developers are creating with the Moveworks platform Implementation guides with code examples and best practices Platform updates and new capabilities as they roll outHow It WorksNew issues are published here. You can browse the archive anytime to catch up on past content or reference specific technical patterns.Want It Delivered to Your Inbox?Get each issue delivered directly to you as soon as it's published.👉 Subscribe now: aka.mw/newsletterWhether you're exploring the archive or subscribing for inbox delivery, we're glad you're here. Let's build something great together.

Post updated with new information on Mar 4, 2026The GPT-5 series of large language models stands out for delivering state-of-the-art reasoning. Better reasoning (i.e. thinking and decision making) represents a major leap for agentic tasks, offering improved instruction following, more effective plugin (tool) use. OpenAI released GPT-5.1 on November 13, 2025. We’re excited to share we’ve conducted a full set of evaluations to assess its performance relative to GPT-5 and GPT-4.1. The GPT-5 series of large language models stands out for delivering state-of-the-art reasoning. Better reasoning (i.e. thinking and decision making) represents a major leap for agentic tasks, offering improved instruction following, more effective plugin (tool) use.Live today, in the Moveworks AI AssistantGiven GPT 5.1's strong performance, we have upgraded to this new model in the Moveworks Reasoning Engine. No setup work or downtime is required to see this change, as this has already been made in your AI Assis

Hi Community! As we close out 2025, we want to thank you for an incredible year of partnership. This month’s edition highlights key happenings, community contributions, and the momentum we’re carrying into the new year. Explore what’s new below 👇December WebinarsDec 10 — From the Office to the Field: How Consumers Energy Wins with an AI-Powered Workforce Dec 11 & 18 — Developer Office Hours for Agent Studio Dec 17 – Live Product TourCommunity HighlightsCustomer Tip Highlight: A community member shared a smart approach for making CSAT feedback more actionable—capturing free-text responses via the Data API, linking interactions for richer context, requiring comments on low scores, and tying feedback to specific topics and domains. Their goal: turn raw feedback into meaningful insights that improve the customer experience. Did you attend a recent IRL Hackathon? We want to hear from you! By sharing your project in the Moveworks Community, you’re helping others learn from your creativi

It’s official! The acquisition of Moveworks by ServiceNow has officially closed. This marks the beginning of an era where we turn conversations into completed work for every person and every workflow.Together, we deliver the enterprise AI platform built to go beyond basic summaries and deliver meaningful business impact. Moveworks brings the intuitive conversational AI Assistant and Reasoning Engine, while ServiceNow brings the workflow automation, governance, and scale.This is AI that acts.We are ready to bring rapid, governed, enterprise-grade AI to every corner of your business. To our customers, partners, and our incredible employees - thank you for continuing on this journey with us. The future of work is here. 🚀Learn more by reading the full press release: https://www.moveworks.com/us/en/company/news/press-releases/servicenow-completes-acquisition-of-moveworks