Welcome to your Moveworks Community

Webhooks Rate Limit - Ambient Agents

I wanted to flag a potential scalability observation, and keen to have further discussions.With the introduction of Ambient Agents, more systems are integrating with Moveworks via webhooks. As we continue to add plugins across multiple systems, the v

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G

18 hours ago

2613196

Selective Log Redaction Overrides for Specific Payloads and Fields4. Future Consideration

SummaryMoveworks currently applies global log‑redaction rules that often remove sensitive data from all payloads uniformly. While this protects customer information, it can make troubleshooting, debugging, and rule development extremely difficult whe

1

222

Structured Data Analysis (SDA) Plugin Level Toggle5. Not Enough Info to Make Decision

nicholas.marrNew Participant

Would be helpful to have an SDA on/off toggle on each plugin as we’ve noticed that it calls on some plugins that we don’t want it to run on.

0

Request to Adjust Time Out Thresholds for Compound Actions4. Future Consideration

Hi Team,We’ve recently started using generation_text_action within Moveworks compound actions, incorporating LLMs with reasoning capabilities—specifically GPT-5.1.During this implementation, we noticed frequent time outs when handling high-reasoning

1

81

Manage/minimize AI Assistant "Thinking" on screen7.0 Duplicate

DIANA.TWCInspiring

I want to be able to manage what text is displayed during the “Thinking” step of my AI Assistant.Currently, the name of all the plugins being used are showing up on the screen. In some cases, these plugin names can be shown on the screen as 5 or 6 di

0

824

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PiyushJNew Participant

Validation Failed in Content Gateway

Hi Team,I have created content gateway having Authentication type selected as API Key. The ingestion is failing with error as Validation Failed. I assume it is due to the header is not getting passed in the request because when I am sending the reque

231

Saved prompts and prompt gallery for Moveworks AI Assistant4. Future Consideration

afleuryInspiring

One of the challenges as a Moveworks Admin and Dev is sharing with the users what prompts they have access to. There is no easy way to export all of them (even via the Support route) and keeping prompts up to date in a document or KB article requires

13

474

Native ServiceNow Form Support in Moveworks Web AI Assistant4. Future Consideration

afleuryInspiring

Vision:Enable full native rendering and interaction with ServiceNow forms—including Client Scripts, UI Policies, Catalog Client Scripts, and UI Actions—directly within the Moveworks Web AI Assistant. This would allow users to complete forms without l

7

202

Moveworks Agent Interoperability - Integrate the Agent2Agent (A2A) protocol8.0 Possible Agent Studio Solution

afleuryInspiring

Great to see that MCP servers are on the roadmap. Would love to see Agent2Agent Protocol (A2A) support being added too. It’s Open Source https://google.github.io/A2A/#/ Idea: Integrate the Agent2Agent (A2A) protocol to enable Moveworks' AI agents to

9

Koushik PaulNew Participant

API Access to Employee Experience Insights4. Future Consideration

To pull data from Employee Experience Insights table/view directly through an API to PowerBI for the purpose of creating a custom dashboard.

3

Selective Log Redaction Overrides for Specific Payloads and Fields4. Future Consideration

SummaryMoveworks currently applies global log‑redaction rules that often remove sensitive data from all payloads uniformly. While this protects customer information, it can make troubleshooting, debugging, and rule development extremely difficult whe

1

222

Structured Data Analysis (SDA) Plugin Level Toggle5. Not Enough Info to Make Decision

nicholas.marrNew Participant

Would be helpful to have an SDA on/off toggle on each plugin as we’ve noticed that it calls on some plugins that we don’t want it to run on.

0

Request to Adjust Time Out Thresholds for Compound Actions4. Future Consideration

Hi Team,We’ve recently started using generation_text_action within Moveworks compound actions, incorporating LLMs with reasoning capabilities—specifically GPT-5.1.During this implementation, we noticed frequent time outs when handling high-reasoning

1

81

Manage/minimize AI Assistant "Thinking" on screen7.0 Duplicate

DIANA.TWCInspiring

I want to be able to manage what text is displayed during the “Thinking” step of my AI Assistant.Currently, the name of all the plugins being used are showing up on the screen. In some cases, these plugin names can be shown on the screen as 5 or 6 di

0

824

Saved prompts and prompt gallery for Moveworks AI Assistant4. Future Consideration

afleuryInspiring

One of the challenges as a Moveworks Admin and Dev is sharing with the users what prompts they have access to. There is no easy way to export all of them (even via the Support route) and keeping prompts up to date in a document or KB article requires

13

474

Native ServiceNow Form Support in Moveworks Web AI Assistant4. Future Consideration

afleuryInspiring

Vision:Enable full native rendering and interaction with ServiceNow forms—including Client Scripts, UI Policies, Catalog Client Scripts, and UI Actions—directly within the Moveworks Web AI Assistant. This would allow users to complete forms without l

7

202

Moveworks Agent Interoperability - Integrate the Agent2Agent (A2A) protocol8.0 Possible Agent Studio Solution

afleuryInspiring

Great to see that MCP servers are on the roadmap. Would love to see Agent2Agent Protocol (A2A) support being added too. It’s Open Source https://google.github.io/A2A/#/ Idea: Integrate the Agent2Agent (A2A) protocol to enable Moveworks' AI agents to

9

Koushik PaulNew Participant

API Access to Employee Experience Insights4. Future Consideration

To pull data from Employee Experience Insights table/view directly through an API to PowerBI for the purpose of creating a custom dashboard.

3

syadavEmployee

Role Based Access Control for EXI4. Future Consideration

Currently in the EXI dashboard we can add custom filters to filter out the data based on different roles. A valuable enhancement to this would be the ability to provide role based access to different parts of the dashboard. For eg. A service owner sh

5

kforcierNew Participant

EXI Custom Colors and Exporting Custom Reports4. Future Consideration

in EXI --would be great to be able to use our own color schemes and have the ability to build and automate/export monthly reports based on a set of criteria and filters.

4

mandarmarkandeyaNew Participant

"Deadline Exceeded Error code 6 " while running the compound action

We are working on a use case , where we get invoices from databricks , with requesters username, associated with that . what our current flow does is that , it fetches username for each invoice gets its email and fetches the profile of the user to ge

121

5 days ago

J

jcheemarlaNew Participant

Moveworks Newbies

Confluence connector not ingesting restricted Confluence pages — is this expected?

Hello Team,I have recently created a Confluence connector and successfully ingested internal Confluence pages into our Moveworks bot. Most of the articles/pages were ingested without issues.However, I noticed that a restricted page in Confluence (wit

nwadeNew Participant

Stakeholder Tools (EXI, MW Setup, KS, & Analytics)

Triage and Quality Assurance Best Practices

Hi Moveworks Community,We are seeking guidance on how other teams are triaging and conducting quality assurance to ensure agents are providing accurate answers.We have a slightly unique use case. Our primary customer is our sales team, and users are

andrewwhitleyKnown Participant

Agent Studio Slots infer with Resolver Strategies

I have a few plugins that collect information to fill out a ticket. The different fields to fill out are slots in the conversational process. The slots have a resolver strategy to pull the possible options from a api. I have the slots set to Infer sl

1088

9 days ago

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Joel.MatiasNew Participant

Data Options in Content Activity

Is it possible to reference and manipulate a user attribute within a Content Activity? For example: grab a user’s email username@email.com and remove the @email.com so that it returns only username

321

9 days ago

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andrewwhitleyKnown Participant

How can I display a custom message to the user?

Whenever I or others on my team use the Content Activity action in Conversational Process, the bot never actually sends a message to the user. What can I do to send a message to the user instead of having the bot always just infer what needs to be sa

RakeshTWCParticipating Frequently

Can plugin execution automatically resume after re-authorization (without asking user to retry)?

ScenarioWe’re seeing a small but recurring UX gap in our Moveworks → UKG plugin flow and wanted to check if others have solved this or if there’s a recommended pattern.Current behavior User asks Moveworks to perform an action (example: approve timeca

1403

16 days ago

M

mandarmarkandeyaNew Participant

Stopping inbuilt plugins to trigger

We’re working on a use case where users request specific software, and our organization maintains a list of available software on a SharePoint site. Our solution uses a compound action: it fetches the software list via HTTP and script actions, then f

433

17 days ago

B

BTFITZSINew Participant

Moveworks Newbies

PDF Tables not readable

Hi all, we have numerous (200+) PDF documents containing tables, and some consist entirely of a single table relating to rates etc. Editing these manually into a readable format for Moveworks would be very time-consuming for the various departments a

felix.maciasNew Participant

Workday Requesting Time Off/Approval

Here's the situation we face when a user submits time through the Workday Portal: our bot can successfully approve or deny the time off. However, the problem happens when a user submits time directly through the bot. In these instances, the approval/

651

20 days ago

2613196

Selective Log Redaction Overrides for Specific Payloads and Fields4. Future Consideration

SummaryMoveworks currently applies global log‑redaction rules that often remove sensitive data from all payloads uniformly. While this protects customer information, it can make troubleshooting, debugging, and rule development extremely difficult whe

1

222

Structured Data Analysis (SDA) Plugin Level Toggle5. Not Enough Info to Make Decision

nicholas.marrNew Participant

Would be helpful to have an SDA on/off toggle on each plugin as we’ve noticed that it calls on some plugins that we don’t want it to run on.

0

Request to Adjust Time Out Thresholds for Compound Actions4. Future Consideration

Hi Team,We’ve recently started using generation_text_action within Moveworks compound actions, incorporating LLMs with reasoning capabilities—specifically GPT-5.1.During this implementation, we noticed frequent time outs when handling high-reasoning

1

81

Manage/minimize AI Assistant "Thinking" on screen7.0 Duplicate

DIANA.TWCInspiring

I want to be able to manage what text is displayed during the “Thinking” step of my AI Assistant.Currently, the name of all the plugins being used are showing up on the screen. In some cases, these plugin names can be shown on the screen as 5 or 6 di

0

824

Saved prompts and prompt gallery for Moveworks AI Assistant4. Future Consideration

afleuryInspiring

One of the challenges as a Moveworks Admin and Dev is sharing with the users what prompts they have access to. There is no easy way to export all of them (even via the Support route) and keeping prompts up to date in a document or KB article requires

13

474

Native ServiceNow Form Support in Moveworks Web AI Assistant4. Future Consideration

afleuryInspiring

Vision:Enable full native rendering and interaction with ServiceNow forms—including Client Scripts, UI Policies, Catalog Client Scripts, and UI Actions—directly within the Moveworks Web AI Assistant. This would allow users to complete forms without l

7

202

Moveworks Agent Interoperability - Integrate the Agent2Agent (A2A) protocol8.0 Possible Agent Studio Solution

afleuryInspiring

Great to see that MCP servers are on the roadmap. Would love to see Agent2Agent Protocol (A2A) support being added too. It’s Open Source https://google.github.io/A2A/#/ Idea: Integrate the Agent2Agent (A2A) protocol to enable Moveworks' AI agents to

9

Koushik PaulNew Participant

API Access to Employee Experience Insights4. Future Consideration

To pull data from Employee Experience Insights table/view directly through an API to PowerBI for the purpose of creating a custom dashboard.

3

syadavEmployee

Role Based Access Control for EXI4. Future Consideration

Currently in the EXI dashboard we can add custom filters to filter out the data based on different roles. A valuable enhancement to this would be the ability to provide role based access to different parts of the dashboard. For eg. A service owner sh

5

kforcierNew Participant

EXI Custom Colors and Exporting Custom Reports4. Future Consideration

in EXI --would be great to be able to use our own color schemes and have the ability to build and automate/export monthly reports based on a set of criteria and filters.

4

133