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Moveworks is Moving to ServiceNow's NowSupport on March 16

9 days ago

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rajeev.sarafKnown Participant

need some help with sending message to multiple recipients using send_message

Hi , I am sending the teams nudge using moveworks send_message API, the nudge only works for 1 email id not for multiple. can someone please help here. following is the code for the reference. var recipientEmail = event.parm1;// value being p

MelissaNew Participant

Bot-fillable forms do not allow for attachments1. New

The inability for bot-fillable ServiceNow request forms to support file attachments is a significant limitation and reduces the overall value of this option. Since users can already add comments and attach files to existing cases or tickets within th

1

JenHanleyCommunity Manager

Inspiration, Tips, & Spotlights

💡 Tip: Why Your Plugin Feels Slow (And How to Fix It)

If your Agent Studio plugin used to respond in 2 seconds and now takes 8, you might not have a bug, you might have an architecture problem.When you stack multiple actions back-to-back in a conversation process, the AI has to stop and process everythi

yashCommunity Manager

Stakeholder Tools (EXI, MW Setup, KS, & Analytics)

Big News: Proactive Insights are Coming to the Data API! 🚀

Hello Moveworks Community! We are thrilled to announce a major expansion to the Moveworks Data API. Starting April week 1, 2026, we are evolving the API from a "user-engaged" model to a "system-wide" model by introducing visibility into System-Trigge

sagarikaCommunity Manager

Announcements & Updates

Moveworks is Moving to ServiceNow's NowSupport on March 16

On March 16, we're transitioning our support platform to ServiceNow's NowSupport.What's changing? Starting March 16, all support requests, case management, and portal access will live in NowSupport. It's a more streamlined experience — faster case tr

dhorvathCommunity Manager

NOW AI Agents on Moveworks2. On Roadmap

Call existing ServiceNow AI agents from the Moveworks reasoning engine.

1

Lucas RolloCommunity Manager

Increase Webhook Rate Limit2. On Roadmap

Today the rate limit for Webhooks (a type of System trigger) is 5 requests/second. We are aiming to significantly increase this to 50+ requests/second.

5

ashankarCommunity Manager

Geolocation in Ingested Users Screen6. Delivered

Geo-location data is now surfaced in the ingested users screen for troubleshooting use-cases

1

ashankarCommunity Manager

Advanced Config Editor2. On Roadmap

This editor supports JSON based config creation and editing capabilities - suited for advanced users.

1

sidvermaCommunity Manager

1 Click Connectors2. On Roadmap

Install new connectors from the marketplace with no manual setup

1

JenHanleyCommunity Manager

Inspiration, Tips, & Spotlights

💡 Tip: Why Your Plugin Feels Slow (And How to Fix It)

If your Agent Studio plugin used to respond in 2 seconds and now takes 8, you might not have a bug, you might have an architecture problem.When you stack multiple actions back-to-back in a conversation process, the AI has to stop and process everythi

JenHanleyCommunity Manager

Inspiration, Tips, & Spotlights

🧠 Webinar Recap: Deploying AI Agents for Business Automation

We recently hosted a session on how to move from AI ambition to real enterprise automation — and what it actually takes to deploy AI agents that work across the business.Here are the key takeaways 👇 🔎 The Core ChallengeEnterprise work rarely lives in

JenHanleyCommunity Manager

Inspiration, Tips, & Spotlights

🚀 Customer Spotlight Recap: Build vs. Buy — How Motorola Solutions Scaled Enterprise AI Support with Moveworks

Huge thanks to everyone who joined Sarah Chudawala, Senior Customer Success Manager at Moveworks, and Joe Birney, Director of IT Product Enablement at Motorola Solutions, for an honest and insightful look at Motorola’s journey from a homegrown suppor

rajeev.sarafKnown Participant

Inspiration, Tips, & Spotlights

Moveworks Beyond MS Teams and AI Assistance

Objective: The objective of this design is to enable the consumption of Moveworks Large Language Model (LLM) capabilities from enterprise platforms such as ServiceNow, rather than restricting LLM usage solely to a conversational chatbot interface.

JenHanleyCommunity Manager

Moveworks Newbies

Did you know you can subscribe to product forums?

If you're not sure where to start in the community, this is one of the most useful things you can do in the first few minutes.Each product forum has a Subscribe button in the top right corner. When you subscribe, you'll get an email notification any

JennyPNew Participant

Moveworks Newbies

End/close chat button location is could potentially cause users to end chat unintentionally

We are new to Moveworks and very excited for what is coming for us. During demos and some testing, we noticed that that when a chat with a live agent is started, the end/close button’s position could potentially make it easier for users to unintentio

JenHanleyCommunity Manager

Inspiration, Tips, & Spotlights

🚀 Webinar Recap: 7 Ways Agentic AI Helps Employees Move Faster in ServiceNow

Big thanks to everyone who joined Esther Dsouza and Will Davis for this technical walkthrough on how ServiceNow teams are deploying agentic AI with Moveworks in live production environments — with real examples of search, actions, approvals, and proa

nicholas.marrNew Participant

Inspiration, Tips, & Spotlights

How to Create a Bulk Approval Plugin for ServiceNow

The ProblemMoveworks has a native ServiceNow approvals flow that includes three plugins (Approval Information, Update Approval Record, and List of Approvals). In a perfect scenario, the user would simply ask to show details on their approvals and ask

kcrandallNew Participant

Inspiration, Tips, & Spotlights

Movworks Web assistant Easy win

Easy win for the Moveworks Web Assistant. We are a Google shop and maintain a required pinned folder of bookmarks for all employees, giving them quick access to the most important places to find information. We recently added the Web Assistant URL to

JenHanleyCommunity Manager

Inspiration, Tips, & Spotlights

Hackathon Spotlight: “Ambient Agents represent a shift from reactive tools to proactive intelligence”

Device issues are one of IT’s biggest headaches, but many can be proactively prevented. @mirel.ivan from Keysight built an Ambient AI agent that is able to listen to Nexthink events and alerts device owners the moment a problem arises. It then evalu

rajeev.sarafKnown Participant

need some help with sending message to multiple recipients using send_message

Hi , I am sending the teams nudge using moveworks send_message API, the nudge only works for 1 email id not for multiple. can someone please help here. following is the code for the reference. var recipientEmail = event.parm1;// value being p

suyogParticipating Frequently

Questions on image File Upload (Slot)

Hi Team,We are developing a use case to change the profile picture. This is a pretty straightforward use case where we have a File data type slot and an API call to upload the photo to Workday.Workday does have a couple of validations for an uploaded

cdbarringerNew Participant

Create new lines in RENDER() function

I have a notify step that uses RENDER() with a generated input string training_str. The template uses HTML tags (e.g. <b>) and a training_str built from a $MAP / $CONCAT expression, but the newline characters render literally (you see \n) when

eberteoParticipating Frequently

Install vs Build Differences

I noticed a thing, why some plugins have the option to ‘Install’ while in others I have the option to ‘Build’ ‘Get Notified’?

PUGHC004New Participant

Access to Latest Version of Agent Studio to Complete Level 1 Certification Course

Hi,I received the attached “Page Not Found” error indicating I need access to the latest version of Agent Studio to complete my Moveworks Agent Studio Developer: Level 1 Certification.Could you please guide me with the next steps to get access.Thanks

ATAYLOR3New Participant

Analytics Miscalculating "Unsuccessful" Knowledge Base Metrics

In Analytics, we review the Unsuccessful Knowledge plugin to locate gaps. We noticed that when a form is served, we received an “unsuccessful” for knowledge. Is anyone else seeing this? What are you doing to remedy this issue?

RyanWeluNew Participant

Integration with Navan (travel booking solution)

Has anyone integrated with Navan (https://navan.com/)? We are hoping to be able to do travel booking and other tasks in Navan through our AI assistant.

andrewwhitleyInspiring

Listener Deduplication Syntax

I am using a listener to take in requestIds that start an automated process. When setting it up, there were some situations where the requestId was sent twice and I wanted to avoid the processing being called twice, so I added in Deduplication config

eberteoParticipating Frequently

Integrating Moveworks and UKG Kronos

Hello folks, I’m new in Moveworks however I’m familiar with the plugins, Studio developing, and Setup ingestion/connectors. My organization is looking to integrate Kronos with Moveworks, and I was wondering what’s the standard workflow after setting

mandarmarkandeyaNew Participant

Approval Buttons Executing External API - Timeout

We have several Events configured in the old Creator Studio (old) that send a Teams notification as soon as the Power Automate flow receives a payload. Two additional events are also tied to this flow. When users receive the notification, they are pr

JenHanleyCommunity Manager

Announcements & Updates

March Updates: Full Speed into Spring

March roundup is packed with practical updates to help you move faster: March brings powerful platform updates, new ways to customize and test your Assistant experience, and exciting momentum across our agent ecosystem – including Initiative Designer

JenHanleyCommunity Manager

Announcements & Updates

New academy course: Analytics Governance & Custom Views

Want to get smarter about managing analytics access in Moveworks? Our latest Academy course walks you through everything you need to know about data governance, roles, and Custom Views.You’ll learn how to: Structure analytics resources safely Apply

JenHanleyCommunity Manager

Announcements & Updates

Experience the frontier of work firsthand.

In December, we united with ServiceNow to deliver one AI front door for employees across the enterprise to get work done.Now, we’re ready to show you what’s possible by integrating our consumer-grade AI and enterprise search with ServiceNow’s unified

JenHanleyCommunity Manager

Announcements & Updates

February Updates: Powering Big Wins for a Short Month

February’s roundup is packed with practical updates to help you move faster: from new Agent Studio resources and product enhancements to live sessions focused on hands-on developer use cases. Read on to see what’s new and what’s coming this month 👇🤖

JenHanleyCommunity Manager

Announcements & Updates

Event reminder - Tomorrow: Building AI Agents on ServiceNow with Moveworks

Join us tomorrow for a technical deep-dive into the Moveworks + ServiceNow integration.We'll cover:Connecting knowledge bases, forms, and ticketing through the platform Real-world agent configurations already running in production Setting up ambient

JenHanleyCommunity Manager

Announcements & Updates

January Updates: Exciting Releases Kick off the New Year

We’re kicking off the year with fresh product updates, upcoming live sessions, and exciting momentum as we build toward what’s next. Dive in below to see what’s new and what’s coming this month 👇 🚀 Product UpdatesCheck out the latest highlights below

JenHanleyCommunity Manager

Announcements & Updates

Introducing: The Agent Builder Newsletter Archive

We're excited to launch a public archive of The Agent Builder newsletter, your resource for technical breakdowns, implementation patterns, and real-world builds from the Moveworks developer community. Click here to find the archive. What You'll Find

estherCommunity Manager

Announcements & Updates

GPT 5 Upgrade to the Moveworks Reasoning Engine

Post updated with new information on Mar 4, 2026The GPT-5 series of large language models stands out for delivering state-of-the-art reasoning. Better reasoning (i.e. thinking and decision making) represents a major leap for agentic tasks, offering i

JenHanleyCommunity Manager

Announcements & Updates

December Updates: Exciting Happenings to Close Out 2025

Hi Community! As we close out 2025, we want to thank you for an incredible year of partnership. This month’s edition highlights key happenings, community contributions, and the momentum we’re carrying into the new year. Explore what’s new below 👇Dece

JenHanleyCommunity Manager

Announcements & Updates

Moveworks + ServiceNow

It’s official! The acquisition of Moveworks by ServiceNow has officially closed. This marks the beginning of an era where we turn conversations into completed work for every person and every workflow.Together, we deliver the enterprise AI platform bu

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Community spotlights

Customers sharing what they've built, what's worked, and what they've learned.

🧠 Webinar Recap: Deploying AI Agents for Business Automation

We recently hosted a session on how to move from AI ambition to real enterprise automation — and what it actually takes to deploy AI agents that work...

Forum|Forum|5 days ago

80

🚀 Customer Spotlight Recap: Build vs. Buy — How Motorola Solutions Scaled Enterprise AI Support with Moveworks

Huge thanks to everyone who joined Sarah Chudawala, Senior Customer Success Manager at Moveworks, and Joe Birney, Director of IT Product Enablement at...

Forum|Forum|8 days ago

190

Moveworks Beyond MS Teams and AI Assistance

Objective: The objective of this design is to enable the consumption of Moveworks Large Language Model (LLM) capabilities from enterprise platforms...

Forum|Forum|1 month ago

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