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🛠️ Stuck on a Plugin? Bring It to Office Hours

7 months ago

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Agent Studio Version Control

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"Launch Isn't the Finish Line": Credit Acceptance's Approach to Adoption

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Registration is open: Come build with us at now[dev]26

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What's new at Moveworks

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💡 Tip: Masking Agent Names in Concierge "Last Activity" Notifications

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A Quick Update on Our Release Terminology

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May Updates: Unlock More Value from Your Existing Stack

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💡 Architecture for Outage Detection agent

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Program Owner Certification — Now Updated in the Moveworks Academy

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💡 Easy Productivity Use Cases with OOTB LLM Actions

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Community feed

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DerrickInspiring

UI-Based On-Prem Agent Service Management1. New

ProblemToday, configuring a new service for an on-prem Moveworks Agent requires administrators to obtain server access, manually modify the agent configuration file, and restart the Docker container. This creates operational overhead, requires elevat

1

30

Tanishq ChoudharyInspiring

Tips, Wins & Connections

Say Goodbye to Orphaned Resources: Automating Cloud PC Cleanups with NAVI

Ever wondered how many unused resources are quietly eating into your IT budget? It’s time to save resources before waste becomes business as usual. 💰Until now, tracking down orphaned cloud resources required a mountain of manual work. IT teams had to

50

dhorvathCommunity Manager

User Consent Auth: Pre-flight Checks and Auto-Restart are now generally availableNews

Connecting the AI Assistant to your apps is now smoother. When a request needs access tosomething like Google Calendar, Zoom, or GitHub, the assistant handles it up front insteadof failing partway through.Pre-flight ChecksThe assistant identifies eve

280

grace_simpsonEmployee

Tips, Wins & Connections

"Launch Isn't the Finish Line": Credit Acceptance's Approach to Adoption

Credit Acceptance launched their AI Assistant with a deliberate rollout strategy. By intentionally naming their AI Assistant “Cara Beta,” they signaled that Cara would evolve and improve over time, which encouraged employees to engage and share feedb

311

JenHanleyCommunity Manager

Tips, Wins & Connections

What Separates Good AI Adoption from Great AI Adoption

Most teams launch their AI Assistant, see decent early numbers, then plateau. Sound familiar?We analyzed data across thousands of deployments and found a clear pattern: many organizations achieve good adoption but stall before reaching great adoption

1031

tt2New Participant

Buildable vs Fully Custom Plugins

Hello,As I saw mentioned previously, Build plugins are custom plugins that you create from scratch or customize to meet your specific needs . These require development work using Agent Studio. My team has identified some Workday use cases that do not

161

Karen KrabbenhoftParticipating Frequently

Moveworks Newbies

Good vs bad response examples

I am looking for guidance on response content. Does anyone have any suggestions or examples that they use. My concern is that our responses provide too much information. Here is a peek under the hood. Utterance: Can you tell me how to set up a profi

100

kyril.remillardCommunity Manager

Minor ML Upgrade: Clearer Outcomes for Tool Calls - Standard ReleaseMinor ML Upgrade

We've released the Clearer Outcomes for Tool Calls model upgrade to Standard customers. How are we improving the Assistant’s behavior?Failed or empty tool calls now show a clear failure or no-results state, along with guidance on what the user can do

820

James_N111New Participant

Add a column to Analytics Interactions to identify Event Triggers1. New

I am having trouble getting an account of what event triggers are used as I can not find that information on the csv export file. Though the interactions can be looked at in detail through Data API, my team is looking for alternatives to Snowflake fo

1

80

atulchandNew Participant

Moveworks: Screenshot/Image reading capabilties1. New

Moveworks currently does not support reading images/screenshots. Hence colleagues have to describe the issues in words rather than just sharing the screenshot of error received.

3

70

Tanishq ChoudharyInspiring

Tips, Wins & Connections

Say Goodbye to Orphaned Resources: Automating Cloud PC Cleanups with NAVI

Ever wondered how many unused resources are quietly eating into your IT budget? It’s time to save resources before waste becomes business as usual. 💰Until now, tracking down orphaned cloud resources required a mountain of manual work. IT teams had to

50

grace_simpsonEmployee

Tips, Wins & Connections

"Launch Isn't the Finish Line": Credit Acceptance's Approach to Adoption

Credit Acceptance launched their AI Assistant with a deliberate rollout strategy. By intentionally naming their AI Assistant “Cara Beta,” they signaled that Cara would evolve and improve over time, which encouraged employees to engage and share feedb

311

JenHanleyCommunity Manager

Tips, Wins & Connections

What Separates Good AI Adoption from Great AI Adoption

Most teams launch their AI Assistant, see decent early numbers, then plateau. Sound familiar?We analyzed data across thousands of deployments and found a clear pattern: many organizations achieve good adoption but stall before reaching great adoption

1031

Tanishq ChoudharyInspiring

Tips, Wins & Connections

Stop Losing Meeting Time to AV Issues: How NAVI Streamlines Support in Seconds

Ever lost valuable meeting time trying to fix an audio or video issue? Until now, employees often had to search for the right support contact, seek help from colleagues, or explain the same problem multiple times before it reached the correct team. W

2043

Fancy1New Participant

Moveworks Newbies

Navigating Moveworks

Hello Community, I’m new to Moveworks and trying to explore things that will be useful for me.

2182

Tanishq ChoudharyInspiring

Moveworks Newbies

Hi Everyone,I’ve joined the Moveworks Community recently.I was working as a python Automation engineer and have started working on Moveworks to get my hands on this enterprise-grade AI platform.Looking forward to explore, learn and collaborate.Cheers

2122

Dan KeithNew Participant

Tips, Wins & Connections

Transforming ServiceNow Portal Search with AI Assistant on Web

By integrating AI Assistant on Web directly into the search experience across our traditional Digital and HR ServiceNow portals, we're making it easier than ever for employees interact with InfoBot to find answers, access knowledge, and complete supp

2803

JenHanleyCommunity Manager

Tips, Wins & Connections

Boost Portal Search Adoption: Connect Your Search Bar to AI Assistant

Instead of leaving portal search and AI Assistant as two separate things, you can connect them with a URL parameter and a bit of JavaScript.Check out this customer post with impressive results. Spoiler alert: 150% adoption increase, 5,000+ weekly act

900

batra.dNew Participant

Moveworks Newbies

Hello to the Moveworks Community,I have been working as a ServiceNow Consultant for last 9 years and now want to deep dive into Moveworks / Employee Works and begin my journey on the Agentic AI.Looking forward to share my learnings along the way and

5636

JenHanleyCommunity Manager

Tips, Wins & Connections

HR Emergency Detection and Routing

When an employee is facing a personal crisis like a serious illness, a bereavement, or a family emergency, the last thing they should have to do is navigate a ticketing system to get HR support.One customer built a plugin that detects HR emergency la

1040

tt2New Participant

Buildable vs Fully Custom Plugins

Hello,As I saw mentioned previously, Build plugins are custom plugins that you create from scratch or customize to meet your specific needs . These require development work using Agent Studio. My team has identified some Workday use cases that do not

161

Karen KrabbenhoftParticipating Frequently

Moveworks Newbies

Good vs bad response examples

I am looking for guidance on response content. Does anyone have any suggestions or examples that they use. My concern is that our responses provide too much information. Here is a peek under the hood. Utterance: Can you tell me how to set up a profi

100

Joel.MatiasKnown Participant

HTTP Connector Console Question

I am running into an issue with an HTTP connector. I had to update the private key for the JWT Auth. For some reason the API calls when testing in Agent Studio are not going through properly. It’s saying access denied but I have tested this new key v

591

shankarkondajjiNew Participant

Moveworks Approval Mirroring isnt functioning in Moveworks Sandbox

Moveworks Approval Mirroring isnt functioning in Moveworks SandboxAlthough followed all steps mentioned in support document, unable to configure Approvals through Moveworks for ServiceNow. This is in Sandbox Env.

110

Padl198811New Participant

Moveworks Newbies

Bot is disabled by the chat system admin

Who else is facing “"Bot is disabled by the chat system admin" issue with MS Teams starting from today morning CET?

170

RickBaboNew Participant

Workday Submit PTO plugin - Workday Connector

We’ve been trying to implement the Submit PTO plugin for Moveworks, but we’re facing a few permission errors. When we start the conversation to submit the PTO Moveworks gathers all the information: PTO type, amount of time and so on but when trying t

692

joseph.flynnNew Participant

Enterprise Search

SharePoint Ingestion - increase file limit above 25mb

The SharePoint ingestion silently skips files above 25mb without logging the details. Customer are left having to troubleshoot missing content reactively, or require arbitrarily small file size limitations within SharePoint to ensure ingestions, nei

60

RakeshTWCParticipating Frequently

Customizing the Confirmation Prompt in Conversation Flows

Hi everyone, I’m working on a Moveworks conversation flow where an action is executed with the Confirmation Policy enabled: Require consent from the user before executing this activity.The default confirmation prompt displays some information about t

1441

Saranya MoorthyNew Participant

Moveworks - Docusign Connection Issues

Hi Team, We are currently performing a POC to connect DocuSign with Moveworks. Our goal is to send proactive notifications to users whenever a new envelope is created in DocuSign for signature.To establish the connection between DocuSign and Movework

581

Anand GanesanNew Participant

Issues in Agent Studio Quickstart Guide Exercises

Encountering the following issues with Agent Studio Quickstart Guide Exercises: 1) Quickstart #3: Basic Process Agent: Not able to generate/view any Purchase Requests in Moveworks Purple API as shown below in the screenshot. Tried creating multiple s

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JenHanleyCommunity Manager

Announcements & Updates

September Updates: Clear Your Backlog Before Quarter-End

As the quarter winds down, September is packed with ways to get ahead. We're rolling out a refreshed Agent Studio experience, upgrading every customer to GPT-5.4, and giving admins more self-service control in Setup. Plus, we're spotlighting two cust

310

JenHanleyCommunity Manager

Announcements & Updates

Registration is open: Come build with us at now[dev]26

Mark your calendars: November 4–5, 2026 at the San Jose Convention Center. Registration for now[dev]26 is officially open, and we want you in the room. This is two days of real builds, worked side by side with the engineers and product teams who cra

330

JenHanleyCommunity Manager

Announcements & Updates

Save the date: now[dev] is coming to San Jose

Mark your calendars: November 4–5, 2026, at the San Jose Convention Center. This is now[dev], and it's a practitioner-focused event designed around real builds: two days working side by side with the engineers and product experts who built the platf

540

JenHanleyCommunity Manager

Announcements & Updates

August Updates: We’ve Been Busy - Here’s What’s New!

August brings some of our most anticipated product updates yet - MCP Workspace and the Conversations API are now in Controlled Availability, opening up powerful new ways to extend and surface your AI Assistant. We're also rolling out expanded admin v

2030

SudheerCommunity Manager

Announcements & Updates

Built-in Plugin Logs now cover Triage, Concierge & Nudge

We've expanded Built-in Plugin Logs in Moveworks Setup. In addition to external API calls and ticketing workflow logs, the view now surfaces execution logs for three more Moveworks services: Triage, Concierge and Nudge. You'll find it under Organizat

1871

aadamsonCommunity Manager

Announcements & Updates

📊 The AI Assistant Insights course has been revamped!

Want to better understand how your AI Assistant is performing? Our newly updated AI Assistant Insights course will show you how to monitor key metrics, uncover actionable insights, and use data to continuously optimize your employee experience.Whethe

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JenHanleyCommunity Manager

Announcements & Updates

🚀 July Updates: Mid-Year Momentum Unlocked

This month, we're shipping smarter answers, faster searches, and stronger AI capabilities. Vetted Content now surfaces organization-approved answers at the top of results, Enterprise Search got a speed boost with improved accuracy and multilingual su

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JenHanleyCommunity Manager

Announcements & Updates

June Updates: Your AI Program, Leveled Up

June brings exciting product updates across the board — from a new World Knowledge App that expands what your AI Assistant can do, to scaled Multilingual Support now generally available. We're also spotlighting real customer wins, including Wellstar'

2230

JenHanleyCommunity Manager

Announcements & Updates

Biweekly Recap: What you might have missed in the community!

👋 Hey Moveworks Community — Here's What You Might Have Missed!We're kicking off something new: starting today, we'll be sharing biweekly community recaps to help you stay on top of everything happening right here in the community. And don't worry, ou

4183

JenHanleyCommunity Manager

Announcements & Updates

May Updates: Unlock More Value from Your Existing Stack

May brings a continued focus on driving efficiency, deeper platform integrations, and delivering measurable impact. We’re building on recent momentum with enhancements across AI automation and new ways to unlock more value from your existing environm

1270

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Community spotlights

Customers sharing what they've built, what's worked, and what they've learned.

Device health & disk space cleanup: fixing problems before employees notice them

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Contractor offboarding: the workflow that's easy to get wrong and expensive when you do

An incorrect offboarding can lock out an active contractor for hours or even days, disrupting live projects and generating urgent escalations across I...

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🧠 Webinar Recap: Deploying AI Agents for Business Automation

We recently hosted a session on how to move from AI ambition to real enterprise automation — and what it actually takes to deploy AI agents that work...

Forum|Forum|6 months ago

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