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If you just came from Moveworks labs or expo at Knowledge 2026, you're in the right place.

17 days ago

Welcome to the Moveworks Community

You're in the right place. Ask questions, share what you know, and connect with people doing the same work.

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Popular Posts

Introducing World Knowledge App

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Get more out of the Product Ideas section of community with filters and sort options

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Minor ML Upgrade: Improve User Message Context during Entity Selection - Standard Release

Minor ML Upgrade

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What's new at Moveworks

The latest from Moveworks: product news, community highlights, and updates you don't want to miss.

💡 Tip: Masking Agent Names in Concierge "Last Activity" Notifications

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A Quick Update on Our Release Terminology

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May Updates: Unlock More Value from Your Existing Stack

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💡 Architecture for Outage Detection agent

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Program Owner Certification — Now Updated in the Moveworks Academy

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💡 Easy Productivity Use Cases with OOTB LLM Actions

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Community feed

Find out what people are working on. Jump in when you have something to add.

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Tips, Inspiration, Connection
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Announcements

Tim54Known Participant

Inspiration, Tips, & Spotlights

What’s the simplest AI use case that made the biggest organizational impact for you?

Hey everyone 👋 I’m new here. Curious, what’s the simplest AI use case you’ve rolled out that actually had the biggest impact at your org?I’m talking small things that made a real difference, maybe something that started as an experiment but ended up

sagarikaCommunity Manager

Bi-Weekly Update Week of May 11 - May 15Bi-Weekly Update

Get the latest on the product releases and roadmap updates to stay up to speed on all the exciting new features our teams are working on! Roadmap plans and any forward looking statements are shared under NDA and subject to change without notice.We al

Joel.MatiasNew Participant

Is there a size limit for listeners?

I am working on a ambient agent that is able to send notifications to 1 or more users. The listener is expecting a payload with an object that has email and the message to send to the user. I wanted to know if there is a size limitation on the API ca

anaTylerCommunity Manager

Source Selection (Web Assistant Only)2. On Roadmap

Enable users to filter down data sources to specific connectors.

1

vidomgbNew Participant

Differentiate between Knowledge in Analytics

In the analytics that Moveworks provides, all knowledge that is used by the AI assistant is pooled into one category - Enterprise Search / Knowledge Base. I am unable to differentiate between which knowledge source information is being pulled from un

Maciek LekowskiNew Participant

Analytics: topics classification

Despite clear user utterances (e.g. payslip, salary, tax form, leave balance), the Moveworks AI often fails to classify topics correctly, pushing high‑volume demand into “uncategorized” buckets. Improving intent‑to‑topic mapping here would increase

abhiagarwlEmployee

Serving Grounded Answers from Public Documentation in Agent Studio

ProblemA common challenge in Agent Studio is how to serve grounded answers from public-facing documentation without building a full external ingestion pipeline.Teams often want the bot to answer questions using content that already lives on public we

Maciek LekowskiNew Participant

Observing Salesforce permissions1. New

Contrary to earlier assurance, during tests we have identified that Moveworks is not able to follow/read Salesforce permissions when ingesting content from Salesforce Knowledge. It creates a situation for us that end-users can get access to content t

7

Maciek LekowskiNew Participant

Data APIs to support user additional information1. New

We would like to request that Data API supports user additional information stored on user roster (e.g. user location, country etc.). We are building dashboards in other platforms like PowerBI bringing data sources from various systems including Move

7

Maciek LekowskiNew Participant

Preferred language setting in AI Assistant1. New

I would propose to consider removing “preferred language” setting in AI Assistant. We see challenges, when end-user sets keeps preferred language as “English” for example (which is a default one) and starts talking to AI Assistant in other language.

7

Tim54Known Participant

Inspiration, Tips, & Spotlights

What’s the simplest AI use case that made the biggest organizational impact for you?

Hey everyone 👋 I’m new here. Curious, what’s the simplest AI use case you’ve rolled out that actually had the biggest impact at your org?I’m talking small things that made a real difference, maybe something that started as an experiment but ended up

JenHanleyCommunity Manager

Moveworks Newbies

Get more out of the Product Ideas section of community with filters and sort options

With 1,136 product ideas and counting, it can be a lot to scroll through. Here are three ways to narrow it down:1. Sort by what matters to you Use the "Recently active" dropdown at the top to switch between:Newest first Most replies Most votes Recent

shashrkEmployee

Inspiration, Tips, & Spotlights

💡 Tip: Masking Agent Names in Concierge "Last Activity" Notifications

Hello Community!By default, Moveworks Concierge notifications often pull the specific agent's name into the "Last Activity" section. For many teams, privacy or a unified "Service Desk" brand is a priority. This solution allows you to mask individual

JenHanleyCommunity Manager

Inspiration, Tips, & Spotlights

Builders, use this template for your next share!

Whether you just shipped something small or something wild, we want to hear about it. Use this format to keep it quick and useful for everyone: Here's what I built: (1–2 sentences) What problem did you solve or idea did you bring to life? Here's what

JenHanleyCommunity Manager

Inspiration, Tips, & Spotlights

Ever had a plugin return the right data but the agent still gave a garbled answer?

It's almost always the output mapper.When you return structured JSON, the reasoning engine parses it — extracts the schema, filters fields, routes to code execution if needed. When you return a flat string via RENDER, it can't do any of that. The who

JenHanleyCommunity Manager

Inspiration, Tips, & Spotlights

Device health & disk space cleanup: fixing problems before employees notice them

Most device health issues don't start as tickets, they start as slow laptops and frustrated employees who can't figure out why their machine is struggling.One customer connected their device monitoring platform to their AI assistant to flip that scri

Tim54Known Participant

Moveworks Newbies

Just Joined: Introduction

Hi everyone! I’m new here to sharing my introduction. Here’s a bit more about me:What I’m working on: I’m leading efforts to scale AI-driven support across multiple business units, focusing on smarter ticket routing, better self-service adoption, and

JenHanleyCommunity Manager

Inspiration, Tips, & Spotlights

Contractor offboarding: the workflow that's easy to get wrong and expensive when you do

An incorrect offboarding can lock out an active contractor for hours or even days, disrupting live projects and generating urgent escalations across IT, HR, and management. It's one of those processes that seems simple until it isn't.One customer tac

JenHanleyCommunity Manager

Moveworks Newbies

Did you know we have a Job & Consulting Network?

It's been here all along: a dedicated space within our community to share opportunities, find talent, and support each other's growth. If you haven't checked it out yet, now's a great time.For customers: Post consulting projects, contract roles, and

GBidkarNew Participant

Moveworks Newbies

Hello,I am Ganesh, and I am new to Moveworks. I have been in ServiceNow ecosystem for more that 13 years. Currently working one of elite partners of ServiceNow. Looking forward to learn, adapt and utilize the knowledge from this community.Thanks,Gane

Joel.MatiasNew Participant

Is there a size limit for listeners?

I am working on a ambient agent that is able to send notifications to 1 or more users. The listener is expecting a payload with an object that has email and the message to send to the user. I wanted to know if there is a size limitation on the API ca

vidomgbNew Participant

Differentiate between Knowledge in Analytics

In the analytics that Moveworks provides, all knowledge that is used by the AI assistant is pooled into one category - Enterprise Search / Knowledge Base. I am unable to differentiate between which knowledge source information is being pulled from un

Maciek LekowskiNew Participant

Analytics: topics classification

Despite clear user utterances (e.g. payslip, salary, tax form, leave balance), the Moveworks AI often fails to classify topics correctly, pushing high‑volume demand into “uncategorized” buckets. Improving intent‑to‑topic mapping here would increase

Kenny_BNew Participant

Moveworks Newbies

Correct script URL and initialization JSON for Moveworks Employee Center ServiceNow plugin

Hi Moveworks Community,First-time poster here. I am looking for guidance on embedding the Moveworks assistant into our ServiceNow Service Portal.Environment/Status ServiceNow DEV instance. Moveworks for Employee Center plugin installed (scope movew

suhasdshimpiNew Participant

Not able to create incident in ServiceNow from Moveworks

I have a user ID in servicenow called as “suhas.shimpi” and email address as suhasdigamber.shimpi@mycompanyXXX.com. Now In moveworks i have manually created a user with same email address as above. I have super admin in moveworks. I have configured I

harshilcNew Participant

Error Code 4 and Trace ID errors While Saving Actions

I am attempting to create HTTP actions to support my plugins, but I am receiving an error message when validating the action. I am getting an Error Code 4, with Trace ID _Nenopmb-cr8f16u.I have attached a screenshotof the error message as well. Pleas

Balaji JothiramalingamNew Participant

Enterprise Search

ServiceNow Tickets Triaging and assigning automatically

Are there any plugin available to triage the ServiceNow tickets after creation and assigning to the support team member automatically without manual intervention.

Karen KrabbenhoftNew Participant

Stakeholder Tools (EXI, MW Setup, KS, & Analytics)

Activity stream content in ServiceNow

In the attached, you will find the link for the user - moveworks Ingestion along with other trigger data etc. How do I remove this content from the chat history within the feed? Is this something that is part of the config and cannot be removed?

alpesh.patelNew Participant

Agent architect - Anyone having issue

Anyone else having issue with AI Agent, has stopped working since this morning 29th Apr ESTAn Error Occured{"error":{"message":"{\n \"error\": {\n \"code\": 400,\n \"message\": \"Unable to submit request because thinking_level is not supported by thi

NanBechardNew Participant

Newbie customer hereI want to add a filter that will exclude asking for approval for change tickets that are CAB Ready TrueI found this command and tried to add it to Universal Ticket fetching filterNOT (ticket.type = "change" AND ticket.cab_review =

JenHanleyCommunity Manager

Announcements & Updates

May Updates: Unlock More Value from Your Existing Stack

May brings a continued focus on driving efficiency, deeper platform integrations, and delivering measurable impact. We’re building on recent momentum with enhancements across AI automation and new ways to unlock more value from your existing environm

aadamsonCommunity Manager

Announcements & Updates

Program Owner Certification — Now Updated in the Moveworks Academy

We’ve refreshed the Program Owner Certification to better support you beyond launch and throughout your entire Moveworks journey.The updated course is designed for:• New program owners or champions ramping up• Teams transitioning ownership post-imple

JenHanleyCommunity Manager

Announcements & Updates

🚀 April Updates: GPT-5.2, MLS upgrades, and more

Hi Community!After an exciting first quarter, April is packed with major model upgrades, smarter search and a brand new developer homebase. We’re kicking things off with GPT-5.2 going GA, rolling out more powerful multilingual capabilities, and makin

rgerouloCommunity Manager

Announcements & Updates

Knowledge '26 -- Idea to Installed in Minutes: Connect a Tool to ServiceNow EmployeeWorks

The thing I keep seeing at events like this: developers assume connecting a new tool to an AI assistant is a multi-sprint project. It's not anymore.I'll be running a hands-on mini lab at CreatorCon where you'll go from zero to a deployed, production-

Kevin MokCommunity Manager

Announcements & Updates

Design and Deploy Tools Across Business Applications: Knowledge '26

Most AI stops at the edge of one system. We're going to break that habit at CreatorCon this year.In our hands-on lab, you'll build tools that search and act across external business applications through the AI Assistant in EmployeeWorks. Real connect

JenHanleyCommunity Manager

Announcements & Updates

Two features in the community worth setting up and using if you haven't already.

First, you can subscribe to email notifications for product updates. Head to the product updates section and hit subscribe so changes land in your inbox instead of getting buried in the feed. (Pssst this is a feature available for all forums in the c

JenHanleyCommunity Manager

Announcements & Updates

Experience the new AI Assistant on the web

The AI Assistant you already know is coming to a new home – on the web.So much work happens in the browser, and now your Assistant will be there too. We're making it effortless for employees to get the help they need, when they need it, and wherever

JenHanleyCommunity Manager

Announcements & Updates

New academy course: Analytics Governance & Custom Views

Want to get smarter about managing analytics access in Moveworks? Our latest Academy course walks you through everything you need to know about data governance, roles, and Custom Views.You’ll learn how to: Structure analytics resources safely Apply

JenHanleyCommunity Manager

Announcements & Updates

March Updates: Full Speed into Spring

March roundup is packed with practical updates to help you move faster: March brings powerful platform updates, new ways to customize and test your Assistant experience, and exciting momentum across our agent ecosystem – including Initiative Designer

JenHanleyCommunity Manager

Announcements & Updates

Experience the frontier of work firsthand.

In December, we united with ServiceNow to deliver one AI front door for employees across the enterprise to get work done.Now, we’re ready to show you what’s possible by integrating our consumer-grade AI and enterprise search with ServiceNow’s unified

Upcoming events

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Community spotlights

Customers sharing what they've built, what's worked, and what they've learned.

Device health & disk space cleanup: fixing problems before employees notice them

Most device health issues don't start as tickets, they start as slow laptops and frustrated employees who can't figure out why their machine is strugg...

Forum|Forum|27 days ago

150

Contractor offboarding: the workflow that's easy to get wrong and expensive when you do

An incorrect offboarding can lock out an active contractor for hours or even days, disrupting live projects and generating urgent escalations across I...

Forum|Forum|1 month ago

330

🧠 Webinar Recap: Deploying AI Agents for Business Automation

We recently hosted a session on how to move from AI ambition to real enterprise automation — and what it actually takes to deploy AI agents that work...

Forum|Forum|2 months ago

350

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