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Popular Posts

How to suppress intermediate "in-progress" message from a compound action

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Introducing Custom Domains in Ticket Routing & Workflows

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What's new at Moveworks

The latest from Moveworks: product news, community highlights, and updates you don't want to miss.

💡 Tip: Masking Agent Names in Concierge "Last Activity" Notifications

0

A Quick Update on Our Release Terminology

0

May Updates: Unlock More Value from Your Existing Stack

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💡 Architecture for Outage Detection agent

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Program Owner Certification — Now Updated in the Moveworks Academy

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💡 Easy Productivity Use Cases with OOTB LLM Actions

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Community feed

Find out what people are working on. Jump in when you have something to add.

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eberteoKnown Participant

Stakeholder Tools (EXI, MW Setup, KS, & Analytics)

QAs in Moveworks

Are there QA environments for Moveworks? If so how do I know I have enabled Moveworks QAs instances on my end? Currently I’m working with our Production Moveworks instance and it is a huge lame...

KellyMVCommunity Manager

GPT 5.2 Upgrade to the Moveworks Reasoning EngineBlog

OpenAI recently released GPT 5.2, and we're excited to share that we've been hard at work evaluating it before bringing it to you. We ran a full assessment across a range of the latest large language models and put GPT 5.2 through extensive internal

Ambika_GoyalNew Participant

Plugin Marketplace Installation Incomplete - Some Components Missing in Agent Studio

When installing plugins from the Moveworks Marketplace, we've observed that certain plugin components do not get installed or appear in Agent Studio after the installation completes. This results in incomplete plugin functionality and broken workflow

Ambika_GoyalNew Participant

Error Code 13121 - Conversational Process Fails to Publish ("Sorry we cannot process your request this time")

We are experiencing a recurring error when working with Conversational Processes in Moveworks. The error prevents the process from being published, which subsequently blocks us from using these processes in plugins.Error Details Field Value

ZeZiong.ChuaNew Participant

POST multipart/form-data HTTP Action

I tried submitting request which requires attachment to Workday, and according to the documentation, the Content-Type needs to be “multipart/form-data”: I tried via Postman and it works properly:Now, my problem is:How to create a HTTP Action in Agent

Ambika_GoyalNew Participant

Error 13121 During Plugin Installation - Workflow Arguments type_id Value Must Be Set

When installing plugins from the Moveworks Marketplace, we're encountering Error Code 13121 which prevents successful installation. The error indicates a missing value in Workflow Configurations > Workflow Arguments.Problem SummaryIssue Type: Plug

willmurphyCommunity Manager

GPT 5.4 – Frontier Release2. On Roadmap

Updating our Reasoning Engine to GPT 5.4.

1

eberteoKnown Participant

Moveworks Newbies

Moveworks Setup, issue in notifications

This is related to our ITSM process in ServiceNow. I’m looking to trigger a notification by our bot on Teams when the State of a ticket is changed, like an event-driven action. I noticed that there is an existing notification trigger but this only wo

jgilmourNew Participant

Is Vetted Content working for anyone?

Was really excited about ‘Vetted Content’ being released (https://help.moveworks.com/ai-assistant/enterprise-search/vetted-content) however even after adding a few articles across different systems (confluence - next gen connector and google drive -

Penny ZhouCommunity Manager

🎉 Introducing Vetted Content

6/4 update: Vetted Content is now live on Assistant (Web, Slack and Teams) in addition to the Enterprise Search Web App! Thank you for your patience as we worked through the remaining items — we're excited for you to try it out. We’re launching a ne

batra.dNew Participant

Moveworks Newbies

Hello to the Moveworks Community,I have been working as a ServiceNow Consultant for last 9 years and now want to deep dive into Moveworks / Employee Works and begin my journey on the Agentic AI.Looking forward to share my learnings along the way and

ChaturvediANew Participant

Moveworks Newbies

hey everyone, excited to join the moveworks community. Looking forward to learn, share , explore with talented folks of community. I am working as ServiceNow Architect & now diving into World of Moveworks. Happy to connect!!

Tim54Known Participant

Inspiration, Tips, & Spotlights

What’s the simplest AI use case that made the biggest organizational impact for you?

Hey everyone 👋 I’m new here. Curious, what’s the simplest AI use case you’ve rolled out that actually had the biggest impact at your org?I’m talking small things that made a real difference, maybe something that started as an experiment but ended up

JenHanleyCommunity Manager

Moveworks Newbies

Get more out of the Product Ideas section of community with filters and sort options

With 1,136 product ideas and counting, it can be a lot to scroll through. Here are three ways to narrow it down:1. Sort by what matters to you Use the "Recently active" dropdown at the top to switch between:Newest first Most replies Most votes Recent

shashrkEmployee

Inspiration, Tips, & Spotlights

💡 Tip: Masking Agent Names in Concierge "Last Activity" Notifications

Hello Community!By default, Moveworks Concierge notifications often pull the specific agent's name into the "Last Activity" section. For many teams, privacy or a unified "Service Desk" brand is a priority. This solution allows you to mask individual

JenHanleyCommunity Manager

Inspiration, Tips, & Spotlights

Builders, use this template for your next share!

Whether you just shipped something small or something wild, we want to hear about it. Use this format to keep it quick and useful for everyone: Here's what I built: (1–2 sentences) What problem did you solve or idea did you bring to life? Here's what

JenHanleyCommunity Manager

Inspiration, Tips, & Spotlights

Ever had a plugin return the right data but the agent still gave a garbled answer?

It's almost always the output mapper.When you return structured JSON, the reasoning engine parses it — extracts the schema, filters fields, routes to code execution if needed. When you return a flat string via RENDER, it can't do any of that. The who

JenHanleyCommunity Manager

Inspiration, Tips, & Spotlights

Device health & disk space cleanup: fixing problems before employees notice them

Most device health issues don't start as tickets, they start as slow laptops and frustrated employees who can't figure out why their machine is struggling.One customer connected their device monitoring platform to their AI assistant to flip that scri

Tim54Known Participant

Moveworks Newbies

Just Joined: Introduction

Hi everyone! I’m new here to sharing my introduction. Here’s a bit more about me:What I’m working on: I’m leading efforts to scale AI-driven support across multiple business units, focusing on smarter ticket routing, better self-service adoption, and

JenHanleyCommunity Manager

Inspiration, Tips, & Spotlights

Contractor offboarding: the workflow that's easy to get wrong and expensive when you do

An incorrect offboarding can lock out an active contractor for hours or even days, disrupting live projects and generating urgent escalations across IT, HR, and management. It's one of those processes that seems simple until it isn't.One customer tac

eberteoKnown Participant

Stakeholder Tools (EXI, MW Setup, KS, & Analytics)

QAs in Moveworks

Are there QA environments for Moveworks? If so how do I know I have enabled Moveworks QAs instances on my end? Currently I’m working with our Production Moveworks instance and it is a huge lame...

Ambika_GoyalNew Participant

Plugin Marketplace Installation Incomplete - Some Components Missing in Agent Studio

When installing plugins from the Moveworks Marketplace, we've observed that certain plugin components do not get installed or appear in Agent Studio after the installation completes. This results in incomplete plugin functionality and broken workflow

Ambika_GoyalNew Participant

Error Code 13121 - Conversational Process Fails to Publish ("Sorry we cannot process your request this time")

We are experiencing a recurring error when working with Conversational Processes in Moveworks. The error prevents the process from being published, which subsequently blocks us from using these processes in plugins.Error Details Field Value

ZeZiong.ChuaNew Participant

POST multipart/form-data HTTP Action

I tried submitting request which requires attachment to Workday, and according to the documentation, the Content-Type needs to be “multipart/form-data”: I tried via Postman and it works properly:Now, my problem is:How to create a HTTP Action in Agent

Ambika_GoyalNew Participant

Error 13121 During Plugin Installation - Workflow Arguments type_id Value Must Be Set

When installing plugins from the Moveworks Marketplace, we're encountering Error Code 13121 which prevents successful installation. The error indicates a missing value in Workflow Configurations > Workflow Arguments.Problem SummaryIssue Type: Plug

eberteoKnown Participant

Moveworks Newbies

Moveworks Setup, issue in notifications

This is related to our ITSM process in ServiceNow. I’m looking to trigger a notification by our bot on Teams when the State of a ticket is changed, like an event-driven action. I noticed that there is an existing notification trigger but this only wo

Ambika_GoyalNew Participant

Unable to Modify Existing HTTP Connectors After Creation

We are experiencing an issue with HTTP Connectors in Moveworks where, once a connector is created and saved, we are unable to modify or update its configuration. After successfully creating an HTTP Connector, the connector becomes effectively read-on

Joel.MatiasNew Participant

Question about data mapping in compound action

I am attempting to do the following:Loop through a list of teams and for each one run an HTTP action to get the list of members and for each of those members run another HTTP action to get their emails.I want to map the output so that i get the follo

davrey04New Participant

Stakeholder Tools (EXI, MW Setup, KS, & Analytics)

Unable to download user feedback

I cannot download the User Feedback column from Moveworks Analytics > AI Insights > Interactions Table > Raw Interactions. The column displays on screen but does not download as a CSV even when all three options are selected.

hundleymfInspiring

Best practices for testing and promoting plugins (Sandbox vs. Production)?

Hi everyone,I am looking for input on how other teams handle plugin testing and lifecycle management. I'd appreciate hearing what is working well for you!Our current process:We build and test in our Sandbox environment. We temporarily add testers, an

JenHanleyCommunity Manager

Announcements & Updates

Biweekly Recap: What you might have missed in the community!

👋 Hey Moveworks Community — Here's What You Might Have Missed!We're kicking off something new: starting today, we'll be sharing biweekly community recaps to help you stay on top of everything happening right here in the community. And don't worry, ou

JenHanleyCommunity Manager

Announcements & Updates

May Updates: Unlock More Value from Your Existing Stack

May brings a continued focus on driving efficiency, deeper platform integrations, and delivering measurable impact. We’re building on recent momentum with enhancements across AI automation and new ways to unlock more value from your existing environm

aadamsonCommunity Manager

Announcements & Updates

Program Owner Certification — Now Updated in the Moveworks Academy

We’ve refreshed the Program Owner Certification to better support you beyond launch and throughout your entire Moveworks journey.The updated course is designed for:• New program owners or champions ramping up• Teams transitioning ownership post-imple

JenHanleyCommunity Manager

Announcements & Updates

🚀 April Updates: GPT-5.2, MLS upgrades, and more

Hi Community!After an exciting first quarter, April is packed with major model upgrades, smarter search and a brand new developer homebase. We’re kicking things off with GPT-5.2 going GA, rolling out more powerful multilingual capabilities, and makin

rgerouloCommunity Manager

Announcements & Updates

Knowledge '26 -- Idea to Installed in Minutes: Connect a Tool to ServiceNow EmployeeWorks

The thing I keep seeing at events like this: developers assume connecting a new tool to an AI assistant is a multi-sprint project. It's not anymore.I'll be running a hands-on mini lab at CreatorCon where you'll go from zero to a deployed, production-

Kevin MokCommunity Manager

Announcements & Updates

Design and Deploy Tools Across Business Applications: Knowledge '26

Most AI stops at the edge of one system. We're going to break that habit at CreatorCon this year.In our hands-on lab, you'll build tools that search and act across external business applications through the AI Assistant in EmployeeWorks. Real connect

JenHanleyCommunity Manager

Announcements & Updates

Two features in the community worth setting up and using if you haven't already.

First, you can subscribe to email notifications for product updates. Head to the product updates section and hit subscribe so changes land in your inbox instead of getting buried in the feed. (Pssst this is a feature available for all forums in the c

JenHanleyCommunity Manager

Announcements & Updates

Experience the new AI Assistant on the web

The AI Assistant you already know is coming to a new home – on the web.So much work happens in the browser, and now your Assistant will be there too. We're making it effortless for employees to get the help they need, when they need it, and wherever

JenHanleyCommunity Manager

Announcements & Updates

New academy course: Analytics Governance & Custom Views

Want to get smarter about managing analytics access in Moveworks? Our latest Academy course walks you through everything you need to know about data governance, roles, and Custom Views.You’ll learn how to: Structure analytics resources safely Apply

JenHanleyCommunity Manager

Announcements & Updates

March Updates: Full Speed into Spring

March roundup is packed with practical updates to help you move faster: March brings powerful platform updates, new ways to customize and test your Assistant experience, and exciting momentum across our agent ecosystem – including Initiative Designer

Upcoming events

Webinars, office hours, and live sessions with the Moveworks team.

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hundleymfhas earned the badge Community Coach
Penny Zhouhas earned the badge Connector
eberteohas earned the badge Innovator

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Community spotlights

Customers sharing what they've built, what's worked, and what they've learned.

Device health & disk space cleanup: fixing problems before employees notice them

Most device health issues don't start as tickets, they start as slow laptops and frustrated employees who can't figure out why their machine is strugg...

Forum|Forum|1 month ago

180

Contractor offboarding: the workflow that's easy to get wrong and expensive when you do

An incorrect offboarding can lock out an active contractor for hours or even days, disrupting live projects and generating urgent escalations across I...

Forum|Forum|1 month ago

370

🧠 Webinar Recap: Deploying AI Agents for Business Automation

We recently hosted a session on how to move from AI ambition to real enterprise automation — and what it actually takes to deploy AI agents that work...

Forum|Forum|2 months ago

410

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