Moveworks URL Change

7 replies
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Hi All, we have this URL for our MoveWorks platform and we wanted to remove the Data Center domain (.prod4.us) from the URL. I was advised by ServiceNow Support ticket that I should come here to post the request in order to reach out to the Product team for the URL change.

https://xxx.prodx.us.moveworks.com

Can anyone advise how can I do this or what process should I follow to reach out to MoveWorks Product team?

Moveworks Setup

C

CrystalAuthor

New Participant

ServiceNow Support suggested me to post here to reach out MoveWorks Product team directly on this Community Page for the URL change request. Can anyone from MoveWorks Product team help? Appreciate the support.

eberteo

Known Participant

let me see if I understand this correctly you are looking to rename your Moveworks domain from:

https://myorganization.prodx.us.moveworks.com → https://myorganization.moveworks.com am I correct? - if so this is totally in Moveworks side; since they have to change it in their DNS system. You don’t have access to modify the domain nor subdomains.

linkedin.com/in/eberteo/

C

CrystalAuthor

New Participant

Yes. That’s correct. We want to change as you’ve stated below. The main purpose is that our users would go to https://myorganization .moveworks.com instead of the other one.

How can we request the change or what is the process should we follow to change in their the DNS system?

https://myorganization.prodx.us.moveworks.com → https://myorganization.moveworks.com

eberteo

Known Participant

After the ServiceNow acquisition; you have to open a ticket in your ServiceNow Portal (QUAM) - only few people have access to this Portal since this is a license management Hub. Tell your manager or whoever is in charge to open a DNS ticket in there requesting the change.

Link: https://profile.servicenow.com/now/cuam/user-profile-detail/myProfile/N
- Once inside, you will have the option to open a ticket with the ServiceNow team or the Moveworks team.

linkedin.com/in/eberteo/

eberteo

Known Participant

Out of curiosity what made you think that you could rename your subdomain/domain?

linkedin.com/in/eberteo/

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