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Moveworks Product Update - Jan 23rd

8 days ago

Welcome to Your Moveworks Community!

Start a Conversation, Engage, and Get the Most out of your Moveworks Experience

1,758 Topics
4,409 Replies
2,767 Members

What's New at Moveworks

GPT 5 Upgrade to the Moveworks Reasoning Engine

4

Experience the new AI Assistant on the web

AI Assistant

2

Agent Architect Upgrade + Thanks!

3

🚀 Introducing New Ingested Knowledge and Files Screens!

0

Developer Office Hours for Agent Studio

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gowthamshekar89sNew Participant

Agent Studio

Webhooks Rate Limit - Ambient Agents

I wanted to flag a potential scalability observation, and keen to have further discussions.With the introduction of Ambient Agents, more systems are integrating with Moveworks via webhooks. As we continue to add plugins across multiple systems, the v

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3 hours ago

2613196

Selective Log Redaction Overrides for Specific Payloads and Fields4. Future Consideration

SummaryMoveworks currently applies global log‑redaction rules that often remove sensitive data from all payloads uniformly. While this protects customer information, it can make troubleshooting, debugging, and rule development extremely difficult whe

1

222

1 day ago

nicholas.marrNew Participant

Structured Data Analysis (SDA) Plugin Level Toggle5. Not Enough Info to Make Decision

Would be helpful to have an SDA on/off toggle on each plugin as we’ve noticed that it calls on some plugins that we don’t want it to run on.

0

Request to Adjust Time Out Thresholds for Compound Actions4. Future Consideration

Hi Team,We’ve recently started using generation_text_action within Moveworks compound actions, incorporating LLMs with reasoning capabilities—specifically GPT-5.1.During this implementation, we noticed frequent time outs when handling high-reasoning

1

81

1 day ago

DIANA.TWCInspiring

Manage/minimize AI Assistant "Thinking" on screen7.0 Duplicate

I want to be able to manage what text is displayed during the “Thinking” step of my AI Assistant.Currently, the name of all the plugins being used are showing up on the screen. In some cases, these plugin names can be shown on the screen as 5 or 6 di

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824

1 day ago

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PiyushJNew Participant

Agent Studio

Validation Failed in Content Gateway

Hi Team,I have created content gateway having Authentication type selected as API Key. The ingestion is failing with error as Validation Failed. I assume it is due to the header is not getting passed in the request because when I am sending the reque

231

1 day ago

afleuryInspiring

Saved prompts and prompt gallery for Moveworks AI Assistant4. Future Consideration

One of the challenges as a Moveworks Admin and Dev is sharing with the users what prompts they have access to. There is no easy way to export all of them (even via the Support route) and keeping prompts up to date in a document or KB article requires

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1 day ago

afleuryInspiring

Native ServiceNow Form Support in Moveworks Web AI Assistant4. Future Consideration

Vision:Enable full native rendering and interaction with ServiceNow forms—including Client Scripts, UI Policies, Catalog Client Scripts, and UI Actions—directly within the Moveworks Web AI Assistant. This would allow users to complete forms without l

7

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1 day ago

afleuryInspiring

Moveworks Agent Interoperability - Integrate the Agent2Agent (A2A) protocol8.0 Possible Agent Studio Solution

Great to see that MCP servers are on the roadmap. Would love to see Agent2Agent Protocol (A2A) support being added too. It’s Open Source https://google.github.io/A2A/#/ Idea: Integrate the Agent2Agent (A2A) protocol to enable Moveworks' AI agents to

9

Koushik PaulNew Participant

API Access to Employee Experience Insights4. Future Consideration

To pull data from Employee Experience Insights table/view directly through an API to PowerBI for the purpose of creating a custom dashboard.

3

mandarmarkandeyaNew Participant

Agent Studio

"Deadline Exceeded Error code 6 " while running the compound action

We are working on a use case , where we get invoices from databricks , with requesters username, associated with that . what our current flow does is that , it fetches username for each invoice gets its email and fetches the profile of the user to ge

121

4 days ago

J

jcheemarlaNew Participant

Moveworks Newbies

Confluence connector not ingesting restricted Confluence pages — is this expected?

Hello Team,I have recently created a Confluence connector and successfully ingested internal Confluence pages into our Moveworks bot. Most of the articles/pages were ingested without issues.However, I noticed that a restricted page in Confluence (wit

nwadeNew Participant

Stakeholder Tools (EXI, MW Setup, KS, & Analytics)

Triage and Quality Assurance Best Practices

Hi Moveworks Community,We are seeking guidance on how other teams are triaging and conducting quality assurance to ensure agents are providing accurate answers.We have a slightly unique use case. Our primary customer is our sales team, and users are

andrewwhitleyKnown Participant

Agent Studio

Agent Studio Slots infer with Resolver Strategies

I have a few plugins that collect information to fill out a ticket. The different fields to fill out are slots in the conversational process. The slots have a resolver strategy to pull the possible options from a api. I have the slots set to Infer sl

1088

8 days ago

J

Joel.MatiasNew Participant

Agent Studio

Data Options in Content Activity

Is it possible to reference and manipulate a user attribute within a Content Activity? For example: grab a user’s email username@email.com and remove the @email.com so that it returns only username

321

9 days ago

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andrewwhitleyKnown Participant

Agent Studio

How can I display a custom message to the user?

Whenever I or others on my team use the Content Activity action in Conversational Process, the bot never actually sends a message to the user. What can I do to send a message to the user instead of having the bot always just infer what needs to be sa

RakeshTWCParticipating Frequently

Agent Studio

Can plugin execution automatically resume after re-authorization (without asking user to retry)?

ScenarioWe’re seeing a small but recurring UX gap in our Moveworks → UKG plugin flow and wanted to check if others have solved this or if there’s a recommended pattern.Current behavior User asks Moveworks to perform an action (example: approve timeca

1403

15 days ago

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mandarmarkandeyaNew Participant

Agent Studio

Stopping inbuilt plugins to trigger

We’re working on a use case where users request specific software, and our organization maintains a list of available software on a SharePoint site. Our solution uses a compound action: it fetches the software list via HTTP and script actions, then f

423

16 days ago

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BTFITZSINew Participant

Moveworks Newbies

PDF Tables not readable

Hi all, we have numerous (200+) PDF documents containing tables, and some consist entirely of a single table relating to rates etc. Editing these manually into a readable format for Moveworks would be very time-consuming for the various departments a

felix.maciasNew Participant

Agent Studio

Workday Requesting Time Off/Approval

Here's the situation we face when a user submits time through the Workday Portal: our bot can successfully approve or deny the time off. However, the problem happens when a user submits time directly through the bot. In these instances, the approval/

651

19 days ago