Welcome to Your Moveworks Community!

User Feedback to Service Now Ticket

We are interested in finding a way to take the thumbs down feedback or the Get Help Feedback that is served at the end of an interaction and automatically generate a ticket that is sent to a specific group in Service Now. Is there a plugin that can b

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18 hours ago

Kevin MokCommunity Manager

🎯 Agent Studio Office Hours #3 – Leveling Up with Lists & Context Magic

Hey Agent builders!Session #3 dropped today and we were cooking – we dove into fresh releases, live demos, and those "aha!" unblocks that make building feel like magic.Quick hits from the hour: List Slots – No more prompt gymnastics → Tick the "Data

Tim54New Participant

Just Joined: Introduction

Hi everyone! I’m new here to sharing my introduction. Here’s a bit more about me:What I’m working on: I’m leading efforts to scale AI-driven support across multiple business units, focusing on smarter ticket routing, better self-service adoption, and

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🚀 New Interactive Product Roadmap! 🎉

Ajay MerchiaCommunity Manager

Announcements & Updates

Starting today, we will be publishing our roadmap into our community for all our customers to see! You can find it at aka.mw/roadmap!This is a live roadmap, synced directly to all the work being done in Linear, so that our customers have visibility o

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william.c.humphriesParticipating Frequently

[Issue] - Delay Config ("Sleep") Reminder Plugin - Cannot Suppress Follow Up Message

Referencing the March 2025 Product Release Notes and implementing the following compound action:steps: - action: action_name: mw.get_user_by_email output_key: output_user_to_notify input_args: user_email: data.email delay_

8810

DerrickInspiring

Multiple action execution, based on the length of a list

The first red box is a script activity that will return a list of systems the user has a locked account in.The second red box I need to run against that list, up to 4 times. So, if a user has a locked account in 2 different systems, I need to run the

RakeshTWCParticipating Frequently

Issue with OAuth Token Expiry Handling: Access Token Expired but No Prompt to Reauthorize

We are using OAuth 2.0 with Authorisation Grant in our Moveworks plugin integration. On first authorization, we successfully receive both an access token and a refresh token. However, the access token expires after 24 hours, and when users query the

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Inspiration, Tips, & Spotlights

kcrandallNew Participant

integrating Moveworks and Okta OIG.

Hey everyone, I have a question for the group that I’m hoping someone may have experience with. We’re planning a governance overhaul this coming year, which will likely include implementing an identity governance (IG) system such as Okta OIG, Lumos,

190

Inspiration, Tips, & Spotlights

JenHanleyCommunity Manager

🚀 Webinar Recap: From the Office to the Field: How Consumers Energy Wins with an AI-Powered Workforce

Huge thanks to everyone who joined our session with Consumers Energy! Their team shared a behind-the-scenes look at how they’re scaling AI across the organization, from field operations to HR, and the lessons they’ve learned along the way.Here’s your

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chetan.bhagatParticipating Frequently

Are Knowledge and Form Content type activities disabled?

Hi @Ajay Merchia Are the other two content type activities disabled?Knowledge and Form Referencing the

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evianesNew Participant

User Feedback to Service Now Ticket

We are interested in finding a way to take the thumbs down feedback or the Get Help Feedback that is served at the end of an interaction and automatically generate a ticket that is sent to a specific group in Service Now. Is there a plugin that can b

131

18 hours ago

W

william.c.humphriesParticipating Frequently

[Issue] - Delay Config ("Sleep") Reminder Plugin - Cannot Suppress Follow Up Message

Referencing the March 2025 Product Release Notes and implementing the following compound action:steps: - action: action_name: mw.get_user_by_email output_key: output_user_to_notify input_args: user_email: data.email delay_

8810

R

RakeshTWCParticipating Frequently

Issue with OAuth Token Expiry Handling: Access Token Expired but No Prompt to Reauthorize

We are using OAuth 2.0 with Authorisation Grant in our Moveworks plugin integration. On first authorization, we successfully receive both an access token and a refresh token. However, the access token expires after 24 hours, and when users query the

17816

Inspiration, Tips, & Spotlights

kcrandallNew Participant

integrating Moveworks and Okta OIG.

Hey everyone, I have a question for the group that I’m hoping someone may have experience with. We’re planning a governance overhaul this coming year, which will likely include implementing an identity governance (IG) system such as Okta OIG, Lumos,

190

C

chetan.bhagatParticipating Frequently

Are Knowledge and Form Content type activities disabled?

Hi @Ajay Merchia Are the other two content type activities disabled?Knowledge and Form Referencing the

121

S

shankarkondajjiNew Participant

Does Moveworks provides a Datastore accessed through API

Does Movework allows to create and access a datastore, this data store can be - SQL, NOSQL or VECTOR STORE. This would allow users to store and access data from persistent store which is indexed.Use case: If we refresh CMDB and pick CI directly from

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PiyushJNew Participant

Validation Failed in Content Gateway

Hi Team,I have created content gateway having Authentication type selected as API Key. The ingestion is failing with error as Validation Failed. I assume it is due to the header is not getting passed in the request because when I am sending the reque

Saranya MParticipating Frequently

Generic Approval Template Issue

Hello, We are facing an issue with the MW generic approval template(mw.create_generic_approval_request). We are able to build the approval request successfully, but when we trigger it to the user, the notification contains the header as approval_deta

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4 days ago

PoojaVSParticipating Frequently

Agent Studio - Content Activity - KBA / Forms

Hi Team,I’ve recently noticed that Knowledge and Forms features in Agent Studio Content Activity seem to be unstable for me. Specifically,When I add a knowledge article in a content activity, the bot displays empty “” results. For forms, instead of

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22 days ago

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rajeev.sarafKnown Participant