Enterprise Search

Hi Moveworks Admins,We've rolled out Real-Time Search (RTS) — a new, more reliable way to power Live Search for Slack. RTS is now the recommended setup for Slack Live Search and we'd encourage teams to move their current Slack Live Search setups over to it.🚫 Not available for Gov Cloud customers. RTS is not supported by Slack in Gov Cloud environments. Gov Cloud customers will continue to use the existing (legacy) Slack search and do not need to take any action.What's better with RTSMore reliable at scale — RTS significantly reduces the rate-limiting seen with the legacy search, so Slack search holds up much better under heavy use. Smarter, semantic results — results are matched on meaning, not just keywords, improving the quality and relevance of what users get back.Action needed: set up the new Slack appRTS runs on a new custom Slack app with updated (RTS-scoped) permissions. To switch to RTS, you'll need to:Create the new custom Slack app in your Slack workspace. Install the app in

We had our connector for Enterprise Search (Outlook Live Search) working for some time now and recently when connecting it is asking for Admin Consent when it didn’t before. I noticed in the auth URL there are permissions in the scope that weren’t in the original documentation.Mail.Read.SharedCalendars.Read.SharedAre these now required for Outlook Live Search? If so, the documentation should be updated. 

Hey all - Figured I’d ask the community as I await for support and/or my CSM to get back to me. Has anyone run into an issue with adding an additional space with the Confluence Max Capacity Connector? We’re adding an additional space to a connector which has 9 additional spaces already being added and for some reason it will not pull the content. We’ve confirmed API playground can issue a get content across the space and pull specific pages We’ve confirmed that the moveworks service account has access to the space as viewer, and even granted additional rights for all permissions to the space We’ve reissued a full index Incremental index has run numerous timesWhats strange is the non-enterprise search plugin/next-gen/max capacity plugin is actually pulling in the content fine. 

Are there any plugin available to triage the ServiceNow tickets after creation and assigning to the support team member automatically without manual intervention.

We’re rolling out an upgrade to your Confluence integration to improve how content and permissions are handled.What’s changingWe are upgrading your existing Confluence connector to a newer version.As part of this process:A new Confluence connector has been created in your environment by Moveworks. This new connector runs in the background while your current integration continues to work as usual.What’s improvedSupport for attachments: Users will now be able to access Confluence files such as PDFs, Word documents, and presentations. Improved permissions handling: Access control will be more reliable and scalable, ensuring users only see content they have permission to access.What to expect during migrationThere is no downtime — your current confluence integration continues to work. You may notice a new Confluence connector in Setup. This connector is crawling and ingesting content in the background, but its data is not served to users yet. There is a small chance you may see errors or f

I have been working on setting up the connector for SharePoint/OneDrive Live Search for Enterprise search. I created the NG connector, and I was able to create the Enterprise search connector. I initially ran into an issue saving after validating the connector for the 2 Live Search options but I eventually got it saved. Now it shows in my list but as Not Enabled and it doesnt show in Enterprise search.Do I have to set up sharepoint ingestion or at least the ingestion settings as well for the connector to work? I only need the live search at the moment. 

We’re excited to announce two new features that make Enterprise Search easier to use.1. Date Modified Filter 🗓️We’ve added a new filter that lets you narrow search results by last modified date, using both pre-set options and custom date ranges. This makes it easy to focus on the most recently updated content, helping you find the latest information faster and avoid outdated results. 2. Rich Markdown in Summaries  📝We’ve added enhanced formatting in Enterprise Search summaries to make results more structured and readable. Summaries may now include headers, bullet points, code lines, code blocks and bolded details for a clearer, more organized presentation of information. These visual improvements make it easier to scan key points, understand structure and extract insights quickly. 

We’ve made it even easier to find the information you need. Search results will now group related documents, snippets and chat messages together, so you can see all the most relevant information in one clean, organized view. ⚡ Find answers faster: Related content appears next to each other, helping you browse results quickly and focus on what matters. 🗂 Stay organized: Multiple versions or iterations of the same document are now combined into a single, tidy group. 🔭 See the full picture: Snippets from the same document and messages from the same thread are neatly grouped for easier understanding at a glance. This update makes your search experience cleaner, faster and more intuitive, helping you get to the right information with less effort.Examples: