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June 23, 2026
Question

Enterprise Search Connector Validation Issue

  • June 23, 2026
  • 0 replies
  • 15 views

My ServiceNow Enterprise Search connector (AG_moveworks_kb, OAuth 2.0) is stuck on validation. All four checks — Credentials, Content, User, and Permission — spin indefinitely with no error or timeout.

What I've tried
- Re-Validated multiple times
- Confirmed ServiceNow instance is accessible
- Tried across multiple browser sessions

Questions:
1. Is there a known cause for validation hanging indefinitely?
2. Is there a way to force-reset the connector state?
3. Any backend diagnostic tools available?

Attaching screenshots. Any help appreciated!

Thanks