Moveworks Newbies

Hi everyone,My name is Erica and I’m currently working through the Moveworks Academy trainings, specifically the Agent Studio Developer track, and I’d like to get more hands-on practice with Agent Studio.Since I don’t have access to an existing Moveworks tenant yet, I wanted to ask,  is it possible to get access to a demo or sandbox Agent Studio developer instance for training purposes?I’ve reviewed the documentation that mentions building within an organization’s tenant and requesting a sandbox from a Moveworks admin or account team, but I’m not sure what options exist for individual practitioners or new community members who are learning through the Academy.Any guidance on how to proceed or confirmation on what’s possible today would be greatly appreciated.Thank you!

Here is the rephrased version:---Hi everyone,I am new to the **Moveworks** community and I am looking to get some hands on practice with the platform. Could anyone please guide me on how to request a **MyMoveworks instance** for practice and learning purposes?Any guidance or pointers would be greatly appreciated. Thank you in advance!---

Hi All, first time posting here :)I’ve had a look before posting here, however could locate the information required.Looking to add more fields when clicking on Get Help, currently only have “Issue Description” and “Long Description”  Can more fields be added so we can capture more information at source? Thanks 

Hi Everyone,I’ve joined the Moveworks Community recently.I was working as a python Automation engineer and have started working on Moveworks to get my hands on this enterprise-grade AI platform.Looking forward to explore, learn and collaborate.Cheers!Tanishq

Hello to the Moveworks Community,I have been working as a ServiceNow Consultant for last 9 years and now want to deep dive into Moveworks / Employee Works and begin my journey on the Agentic AI.Looking forward to share my learnings along the way and learn from the incredible talented folks of this community.Thanks

I am creating Problem records through Moveworks, and after the record is created successfully, I would like to display a custom notification/message in the Moveworks chat interface for the user.Has anyone implemented this before? Could you please share the approach, configuration steps, or any relevant documentation on how to create and display custom notifications in Moveworks based on ServiceNow events?Any guidance would be appreciated.

!!Important!! How can I implement a proper CI/CD for my customized plugins? - Azure Pipelines, Github Actions Looking to set something similar to unit testing to verify payload response in my http actions. Is there any best practice? - I need a proper lifecycle managemeent.

Hello EveryoneTrying ingest Unily , created connector as per https://help.moveworks.com/docs/content-integration-unily.But in internal knowledge ingestion , no wizard is coming up(not like we have during service now setup), and not able to ingest, can anyone guide on this the right way 

hey everyone, excited to join the moveworks community. Looking forward to learn, share , explore with talented folks of community. I am working as ServiceNow Architect & now diving into World of Moveworks. Happy to connect!!

With 1,136 product ideas and counting, it can be a lot to scroll through. Here are three ways to narrow it down:1. Sort by what matters to you Use the "Recently active" dropdown at the top to switch between:Newest first Most replies Most votes Recently active2. Filter by idea status Want to see what's actually been delivered, or what's coming soon? Use the status filter on the right side to view ideas by where they stand:New On Roadmap Existing Functionality/Native Skill Future Consideration Controlled Availability Delivered Duplicate Possible Agent Studio Solution3. Filter by product area Only care about AI Assistant or Agent Studio? Use the product filter below the status filter to zero in on the area most relevant to you.Pro tip: before submitting a new idea, search with "Most votes" selected first. Your idea might already exist and just need your upvote to gain momentum!Check it out yourself here.  

Hi everyone! I’m new here to sharing my introduction. Here’s a bit more about me:What I’m working on: I’m leading efforts to scale AI-driven support across multiple business units, focusing on smarter ticket routing, better self-service adoption, and faster resolution times with Moveworks.What I want to learn or discuss: Excited to hear how others are driving AI adoption in enterprise teams, especially non-technical ones, and measuring real business impact. Tips for balancing automation with a human touch are always welcome.Fun fact: When I’m not at work, I’m rock climbing, or training my dog to sit through virtual meetings, he’s now the best (not so) silent observer on the team.

260408-016.prod3.us -  This is my ID I can log into Okta but cannot see the manage apps within moveworks. This sends me to help and documentation page. I have already completed a few labs 0-2 and was working perfectly okay today. 

Hello,I am new to the community and getting my feet wet by starting withMoveworks Agent Studio Developer: Level 1 Certificationfor which I will need access to Agent Studio as per the instructions. Could you please guide me with the next steps to get access.Much appreciated. Thanks,Rekha

It's been here all along: a dedicated space within our community to share opportunities, find talent, and support each other's growth. If you haven't checked it out yet, now's a great time.For customers: Post consulting projects, contract roles, and full-time job openings you want to put in front of a trusted professional network. For partners & professionals: Browse opportunities for yourself or your organization — whether you're actively looking or simply keeping an eye open. For everyone: Share posted opportunities with your broader network. Help great talent and organizations find each other.It's a low-pressure, professional space, perfect for those open to new possibilities without formally "job hunting." Think of it as a warm network, not a job board.A few simple guidelines:Share relevant, professional opportunities only — consulting work, project-based needs, and job openings. No cold sales pitches or unrelated promotions. Keep it collegial — we're here to support each other

Hello,I am Ganesh, and I am new to Moveworks. I have been in ServiceNow ecosystem for more that 13 years. Currently working one of elite partners of ServiceNow. Looking forward to learn, adapt and utilize the knowledge from this community.Thanks,Ganesh

If you're not sure where to start in the community, this is one of the most useful things you can do in the first few minutes.Each product forum has a Subscribe button in the top right corner. When you subscribe, you'll get an email notification any time a new topic is posted in that space. No need to remember to check back manually.How to do it:Navigate to the product forum that matches what you're working on (AI Assistant, Agent Studio, Enterprise Search, etc.) Look for the Subscribe button in the top right Click it. That's it.You can subscribe to as many forums as you'd like. If your focus changes or the emails get to be too much, you can unsubscribe the same way.Not sure which forums are relevant to you? Start with the ones that match your current Moveworks products and go from there.Browse product forums.

We are new to Moveworks and very excited for what is coming for us. During demos and some testing, we noticed that that when a chat with a live agent is started, the end/close button’s position could potentially make it easier for users to unintentionally close the chat. I would love to hear comments from people from this community and see if it is only us 😅Thank you

Hello Team,I have recently created a Confluence connector and successfully ingested internal Confluence pages into our Moveworks bot. Most of the articles/pages were ingested without issues.However, I noticed that a restricted page in Confluence (with page-level permissions limiting access to certain users/groups) was not ingested by the connector.Could you please clarify if this is the expected behavior of the connector? Does the connector skip pages that have restrictions, or is there a way to include them in the ingestion process? 

Hi all, we have numerous (200+) PDF documents containing tables, and some consist entirely of a single table relating to rates etc. Editing these manually into a readable format for Moveworks would be very time-consuming for the various departments and would slow adoption. Is there a automation tool that can be used to edit and modify the tables for improved readability? How do other companies edit their existing and legacy documents? Thanks

Hi All,I am trying to send a slack message from a plugin.I have a formatted HTML message coming as a part of json payload.as shown below:{"message": "<br>The below <b>Purchase Order</b> is set to expire in 90 days or less.<br> Please review the details, and then indicate if you would like to initiate a renewal or not.<br> • <b>PO Number</b>: <a href="https://www.google.com">PO1100004112</a><br> - <b>Requisition BU</b>: TEst, BU.<br> - <b>Supplier</b>: Test Supplier <br> - <b>Requester</b>: test.user@test.com<br> - <b>PO Description</b>: Test Support Fee<br> - <b>PO Total Amount</b>: 50,000.00<br> - <b>PO Remaining Amount</b>: 18,500.00<br> - <b>PO Expiration Date</b>: 31-Dec-2025","recipients": ["dhotre.virupaksha@airbnb.com"],"context": {"slots": {"messageId": "62cd4a70cf8011f0b478a201a1fa3

Im curious where the badges we earn from the Academy show up?  So, according to the academy, I should have earned that badge. But in my profile, I can’t see it. Are these badges, academy/agent studio, completely unrelated to each other? Is there a way to see which ones I’m close to getting or which ones I should have gotten? The second screenshot of the badges is from my profile here in the community. But it isn’t a link, and you can't click it for any more details. 

Hi,I was reading the Agent Studio documentation to understand how do we configure the output response of a particular plugin. Here’s what was mentioned: Plugin Result InstructionsAdding plugin result instructions clarifies how the AI Assistant should respond to users at the end of your plugin execution.(Recommended) By adding instructions as a key-value pair in your workflow's output mapper (e.g. display_instructions_for_model: <YOUR-CUSTOM-INSTRUCTION-HERE>) What is meant by “workflow’s output mapper” ? Where do I access it?Do I have to create a data type? Or did it mean “Output Mapping” section in a conversational process? But then the given example throws DSL error. Appreciate any help with this. Thank you.

Welcome to the Moveworks Community! This is your space to connect, learn, and get more out of your Moveworks experience — whether you’re new to Moveworks, the community, or both.Get started in 3 quick steps: Update your profile – let others know who you are Introduce yourself – say hi and share what you’re working on Join the conversation – comment on a post or start your own What you can do here: Ask questions and get answers fast Share wins, tips, and lessons Connect with peers, leaders, and experts RSVP for events and see new features first Check out the Community Guidelines & FAQs, then dive in and start connecting!

I submitted my assignment but there is no update and no progress so far. I found there is no academy support to help me on this.

I have been trying to set up an MS Graph connector but have had no luck using the knowledge article: Connector | Microsoft Graph. Should I be able to edit a connector once it has been created or is this not an option? Do I need to create a new connector each time I want to test a new configuration for a connector? After saving/testing my connectors many of the variables for authentication are being deleted and I worry this is causing my connector to fail. Is this typical or are these Agent Studio bugs? Additionally, would I need Access tokens (used for implicit flows) enabled for the Moveworks application within the Entra Admin Center?