Customize Get Help

Hi All, first time posting here :)

I’ve had a look before posting here, however could locate the information required.

Looking to add more fields when clicking on Get Help, currently only have “Issue Description” and “Long Description”

Can more fields be added so we can capture more information at source?

Thanks

Best answer by Kevin Mok

Hi @Keval, first of all welcome!

To customize the number of fields your users can fill when submitting tickets, you will need to enable Rich Ticket filling

Community Manager

Hi @Keval, first of all welcome!

To customize the number of fields your users can fill when submitting tickets, you will need to enable Rich Ticket filling

KevalAuthor

New Participant

Amazing, thanks Kevin.

KevalAuthor

New Participant

Hi @Keval, first of all welcome!

To customize the number of fields your users can fill when submitting tickets, you will need to enable Rich Ticket filling

Amazing, thanks Kevin

Sign up