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Hi all, we have numerous (200+) PDF documents containing tables, and some consist entirely of a single table relating to rates etc. Editing these manually into a readable format for Moveworks would be very time-consuming for the various departments and would slow adoption. Is there a automation tool that can be used to edit and modify the tables for improved readability? How do other companies edit their existing and legacy documents? Thanks

Post updated with new information on Dec 12, 2025The GPT-5 series of large language models stands out for delivering state-of-the-art reasoning. Better reasoning (i.e. thinking and decision making) represents a major leap for agentic tasks, offering improved instruction following, more effective plugin (tool) use. OpenAI released GPT-5.1 on November 13. We’re excited to share we’ve conducted a full set of evaluations to assess its performance relative to GPT-5 and GPT-4.1.The GPT-5 series of large language models stands out for delivering state-of-the-art reasoning. Better reasoning (i.e. thinking and decision making) represents a major leap for agentic tasks, offering improved instruction following, more effective plugin (tool) use.Live today, in the Moveworks AI AssistantGiven the GPT 5.1's

We're excited to launch a public archive of The Agent Builder newsletter, your resource for technical breakdowns, implementation patterns, and real-world builds from the Moveworks developer community. Click here to find the archive. What You'll Find HereThis archive features past issues of our newsletter, covering:Technical deep-dives into agent architecture and design patterns Real-world builds

Welcome to the first issue of The Agent Builder — a lightweight update for the developers building agents. Editions will cover technical breakdowns, common patterns, actionable updates, and real builds. What are File Slots?Slots describe the inputs that your agent collects from a user to proceed with a task. File slots make it possible for your AI agents to collect files like expense receipts or invoice PDFs.File Slots help AI agents escape JSON to become Multipart.The core tension you may have come across: agent frameworks are JSON-first. LangChain, Semantic Kernel, even our old setup, everything flows through structured payloads. Files don't fit that model, so you rely on hacks:Base64-in-JSON: Bloats ~33%, longer transfers, memory spike on decode "Paste a link" strings:

Hello EveryoneTrying ingest Unily , created connector as per https://help.moveworks.com/docs/content-integration-unily.But in internal knowledge ingestion , no wizard is coming up(not like we have during service now setup), and not able to ingest, can anyone guide on this the right way 

Hi All,I am trying to send a slack message from a plugin.I have a formatted HTML message coming as a part of json payload.as shown below:{"message": "<br>The below <b>Purchase Order</b> is set to expire in 90 days or less.<br> Please review the details, and then indicate if you would like to initiate a renewal or not.<br> • <b>PO Number</b>: <a href="https://www.google.com">PO1100004112</a><br> - <b>Requisition BU</b>: TEst, BU.<br> - <b>Supplier</b>: Test Supplier <br> - <b>Requester</b>: test.user@test.com<br> - <b>PO Description</b>: Test Support Fee<br> - <b>PO Total Amount</b>: 50,000.00<br> - <b>PO Remaining Amount</b>: 18,500.00<br> - <b>PO Expiration Date</b>: 31-Dec-2025","recipients": ["dhotre.virupaksha@airbnb.com"],

Hi everyone! I’m new here to sharing my introduction. Here’s a bit more about me:What I’m working on: I’m leading efforts to scale AI-driven support across multiple business units, focusing on smarter ticket routing, better self-service adoption, and faster resolution times with Moveworks.What I want to learn or discuss: Excited to hear how others are driving AI adoption in enterprise teams, especially non-technical ones, and measuring real business impact. Tips for balancing automation with a human touch are always welcome.Fun fact: When I’m not at work, I’m rock climbing, or training my dog to sit through virtual meetings, he’s now the best (not so) silent observer on the team.

For People Lookup, it’s not recognizing our employees named “Wesley” as “Wes”. What are some ways for users to be able to look up Wes and found Wesley? Is it possible to set a conditional rule in “Source-Specific User Attribute Mapping” in Import User advanced setting so that anyone named Wesley can be recognized as Wes as well? Any ideas?

What’s one thing you’re excited to create, improve, or rethink this year, and why? Share in the comments below! 

Hi Community! As we close out 2025, we want to thank you for an incredible year of partnership. This month’s edition highlights key happenings, community contributions, and the momentum we’re carrying into the new year. Explore what’s new below 👇December WebinarsDec 10 — From the Office to the Field: How Consumers Energy Wins with an AI-Powered Workforce Dec 11 & 18 —

Im curious where the badges we earn from the Academy show up?  So, according to the academy, I should have earned that badge. But in my profile, I can’t see it. Are these badges, academy/agent studio, completely unrelated to each other? Is there a way to see which ones I’m close to getting or which ones I should have gotten? The second screenshot of the badges is from my profile here in the community. But it isn’t a link, and you can't click it for any more details. 

Hi,I was reading the Agent Studio documentation to understand how do we configure the output response of a particular plugin. Here’s what was mentioned: Plugin Result InstructionsAdding plugin result instructions clarifies how the AI Assistant should respond to users at the end of your plugin execution.(Recommended) By adding instructions as a key-value pair in your workflow's output mapper (e.g. display_instructions_for_model: <YOUR-CUSTOM-INSTRUCTION-HERE>) What is meant by “workflow’s output mapper” ? Where do I access it?Do I have to create a data type? Or did it mean “Output Mapping” section in a conversational process? But then the given example throws DSL error. Appreciate any help with this. Thank you.

Want to get smarter about managing analytics access in Moveworks? Our latest Academy course walks you through everything you need to know about data governance, roles, and Custom Views.You’ll learn how to: Structure analytics resources safely Apply the principle of least privilege Manage permissions with confidence Share insights across teams without exposing sensitive data Perfect for program owners, admins, and analysts, this course combines practical examples and best practices to help you make informed decisions about analytics access. Click here to take the course.

Welcome to the Moveworks Community! This is your space to connect, learn, and get more out of your Moveworks experience — whether you’re new to Moveworks, the community, or both.Get started in 3 quick steps: Update your profile – let others know who you are Introduce yourself – say hi and share what you’re working on Join the conversation – comment on a post or start your own What you can do here: Ask questions and get answers fast Share wins, tips, and lessons Connect with peers, lead

It’s official! The acquisition of Moveworks by ServiceNow has officially closed. This marks the beginning of an era where we turn conversations into completed work for every person and every workflow.Together, we deliver the enterprise AI platform built to go beyond basic summaries and deliver meaningful business impact. Moveworks brings the intuitive conversational AI Assistant and Reasoning Engine, while ServiceNow brings the workflow automation, governance, and scale.This is AI that acts.We are ready to bring rapid, governed, enterprise-grade AI to every corner of your business. To our customers, partners, and our incredible employees - thank you for continuing on this journey with us. The future of work is here. 🚀Learn more by reading the full press release: https://www.mov

Starting today, we will be publishing our roadmap into our community for all our customers to see! You can find it at aka.mw/roadmap!This is a live roadmap, synced directly to all the work being done in Linear, so that our customers have visibility over all key changes (both big & small). On the new roadmap, each roadmap item comes with its own dedicated "community idea," where members can upvote & discuss. As before, all roadmap communication is covered under our Safe Harbor statement.We're launching today with Agent Studio roadmap items. We plan to add AI Assistant in the coming week, and expand to Enterprise Search & MW Setup early next year. Stay tuned!Note: you must have a "customer" role in our community to see the roadmap. This is not open to the public.

Huge thanks to everyone who joined our session with Consumers Energy! Their team shared a behind-the-scenes look at how they’re scaling AI across the organization, from field operations to HR, and the lessons they’ve learned along the way.Here’s your quick recap with key takeaways 👇🔧 What Helped Them Scale AI1. Strong process foundationsBuilt a storm-support manual for volunteer responders Created an internal acronym library to reduce confusion

Consumers Energy, a Michigan-based natural gas and electricity provider, has been steadily expanding how they use AI to support both employees and field teams. After modernizing their service desk with Moveworks, they’re now exploring how their AI assistant, CEVA, can improve coordination between people, processes, and day-to-day operations.Tomorrow, Joe Langa, IT Manager at Consumers Energy, will share practical examples of how his team is approaching this work — from connecting field crews with timely information to building internal tools that support safety, productivity, and decision-making.🔍 Topics we’ll cover: How AI can assist field operations by helping route issues quickly and surface safety guidance Approaches to scaling self-service and automation across a large enterprise How Consumers Energy is using Moveworks’ AI Agent Studio to build solutions tailored to their enviro

Looking to give users more control over proactive Agent Studio notifications? Check out this new post that shares a simple architecture using a Moveworks Notifications Table to manage opt-in/opt-out preferences for specific use cases (like approval reminders or service anniversaries). Tried something similar? Create a post and tell the community about it!

Ready to build a Center of Excellence (COE) that drives innovation across your organization? Our new course, Building and Scaling Your AI Center of Excellence, gives you the strategy, framework, and tools to make it happen.In this session, you’ll learn how to: Establish a COE that aligns with business goals and enforces governance Define roles and responsibilities for AI success Scale agent development with centralized, decentralized, and hybrid models Apply the Moveworks Agentic AI framework to operationalize your COE This course is for AI innovators, developers, and enterprise leaders who want to move faster, solve smarter, and scale further—together,

Hey everyone 👋 I’m new here. Curious, what’s the simplest AI use case you’ve rolled out that actually had the biggest impact at your org?I’m talking small things that made a real difference, maybe something that started as an experiment but ended up saving time, cutting headaches, or just making life easier for your team.Would love to hear your examples!

Idea: Turn raw feedback into actionable insights for better customer experience. We’re excited to share an idea to make CSAT feedback more meaningful and actionable. Here’s what we’re planning:Capture Free-Text ResponsesCSAT survey comments are now flowing into the Data API.Link Interactions for ContextIntegrate parent interaction IDs for file ticket link clicks and MW form agent handoffs. This will require significant engineering effort but will provide richer context.Mandate Comments for Low ScoresRebuild the CSAT process in Agent Studio to require comments for lower ratings—acknowledging trade-offs in analytics.Better Feedback AssociationUse user IDs and timestamps to link interactions with specific topics/domains tied to poor scores. Our goal: Deliver these enhancements on time and make CSAT insights

Ambient agents anticipate needs and take action autonomously, bringing humans into the loop when it matters. They’re always-on, system-driven AI agents that operates in the background and spring into action the moment they’re needed. They don’t wait for a user prompt. They listen. They act. They serve as an invisible, intelligent workforce.Learn all about what this means by clicking HERE. And then come back to share in the comments what you would build with an ambient agent 😄

Hi everyone!I wanted to invite you to join us for a look at the next frontier of the Moveworks platform. We’ll unveil a set of capabilities that’ll allow you to go beyond a single assistant and turn your employees into ✨ super employees. ✨Imagine empowering every department with its own AI assistant…🤝🏻 An expert assistant for recruiting 🔒 A security analyst ✍ A sales coach...and morePicture a reality where these AI assistants are not only easy to assemble and deploy, but also govern. Join us on Nov 5th where we’ll cover Moveworks' evolution into a platform that serves both universal and more specialized needs side by side. It isn’t one AI assistant for everything; it's the right AI for every task, every team, and every challenge. Sign up here: 

I submitted my assignment but there is no update and no progress so far. I found there is no academy support to help me on this.