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Easy win for the Moveworks Web Assistant. We are a Google shop and maintain a required pinned folder of bookmarks for all employees, giving them quick access to the most important places to find information. We recently added the Web Assistant URL to this bookmark list and have found that it’s helping employees access the assistant more easily and driving adoption up. It’s been a simple, quick win for the team.See Screenshot below.

Want to get smarter about managing analytics access in Moveworks? Our latest Academy course walks you through everything you need to know about data governance, roles, and Custom Views.You’ll learn how to: Structure analytics resources safely Apply the principle of least privilege Manage permissions with confidence Share insights across teams without exposing sensitive data Perfect for program owners, admins, and analysts, this course combines practical examples and best practices to help you make informed decisions about analytics access. Click here to take the course.

Join us tomorrow for a technical deep-dive into the Moveworks + ServiceNow integration.We'll cover:Connecting knowledge bases, forms, and ticketing through the platform Real-world agent configurations already running in production Setting up ambient agents with proactive, event-driven workflows Marketplace plugins that speed up your deploymentRegister here!Joining? Leave a comment below!

Hello Team,I have recently created a Confluence connector and successfully ingested internal Confluence pages into our Moveworks bot. Most of the articles/pages were ingested without issues.However, I noticed that a restricted page in Confluence (with page-level permissions limiting access to certain users/groups) was not ingested by the connector.Could you please clarify if this is the expected behavior of the connector? Does the connector skip pages that have restrictions, or is there a way to include them in the ingestion process? 

HeyI built two Agent Skills last week.The first one turns rough text into polished frontend code using React and Tailwind CSS — drop in some ideas or a sketch, get back a website in seconds. The second one reads all my writing samples and generates a style guide so that anything my assistant writes next sounds just like me.Both took about 20 minutes. Just markdown files with clear instructions.Here's what a snippet of the 150 line voice-analyzer skill looks like:# Voice Analyzer SkillWhen given writing samples:1. Extract sentence patterns (length, rhythm, punctuation)2. Identify vocabulary preferences (technical vs. casual)3. Note structural habits (how paragraphs open/close)4. Output a style guide with 3-5 concrete rulesUse this guide when writing future content.They're simple. Markdown Files. No Infrastructure. No Loops. No Orchestration. Chef's kiss.And t

Device issues are one of IT’s biggest headaches, but many can be proactively prevented. ​@mirel.ivan from Keysight built an Ambient AI agent that is able to listen to Nexthink events and alerts device owners the moment a problem arises. It then evaluates the event details, compares them against available Remote Actions, and automatically runs the right one to fix the issue. This agent can powerfully reduce manual triage and helps keep employees productive, rather than troubleshooting. Check out his video here i

We’re kicking off the year with fresh product updates, upcoming live sessions, and exciting momentum as we build toward what’s next. Dive in below to see what’s new and what’s coming this month 👇 🚀 Product UpdatesCheck out the latest highlights below - full details for this cycle posted our Product Updates hub:🗺️ Live Product Roadmap: [For Customers & Partners only] Our product roadmap is now live in the Moveworks Community, giving customers real-time visibility into what’s shipping next, with interactive roadmap items you can explore, upvote, and discuss as plans evolve. 🎉 Enterprise Search upgrades: Search now intelligently groups related documents

We're excited to launch a public archive of The Agent Builder newsletter, your resource for technical breakdowns, implementation patterns, and real-world builds from the Moveworks developer community. Click here to find the archive. What You'll Find HereThis archive features past issues of our newsletter, covering:Technical deep-dives into agent architecture and design patterns Real-world builds

Hi everyone! I’m new here to sharing my introduction. Here’s a bit more about me:What I’m working on: I’m leading efforts to scale AI-driven support across multiple business units, focusing on smarter ticket routing, better self-service adoption, and faster resolution times with Moveworks.What I want to learn or discuss: Excited to hear how others are driving AI adoption in enterprise teams, especially non-technical ones, and measuring real business impact. Tips for balancing automation with a human touch are always welcome.Fun fact: When I’m not at work, I’m rock climbing, or training my dog to sit through virtual meetings, he’s now the best (not so) silent observer on the team.

Hi all, we have numerous (200+) PDF documents containing tables, and some consist entirely of a single table relating to rates etc. Editing these manually into a readable format for Moveworks would be very time-consuming for the various departments and would slow adoption. Is there a automation tool that can be used to edit and modify the tables for improved readability? How do other companies edit their existing and legacy documents? Thanks

Post updated with new information on Jan 23, 2026The GPT-5 series of large language models stands out for delivering state-of-the-art reasoning. Better reasoning (i.e. thinking and decision making) represents a major leap for agentic tasks, offering improved instruction following, more effective plugin (tool) use. OpenAI released GPT-5.1 on November 13. We’re excited to share we’ve conducted a full set of evaluations to assess its performance relative to GPT-5 and GPT-4.1. The GPT-5 series of large language models stands out for delivering state-of-the-art reasoning. Better reasoning (i.e. thinking and decision making) represents a major leap for agentic tasks, offering improved instruction following, more effective plugin (tool) use.Live today, in the Moveworks AI AssistantGiven GPT 5.1's str

Welcome to the first issue of The Agent Builder — a lightweight update for the developers building agents. Editions will cover technical breakdowns, common patterns, actionable updates, and real builds. What are File Slots?Slots describe the inputs that your agent collects from a user to proceed with a task. File slots make it possible for your AI agents to collect files like expense receipts or invoice PDFs.File Slots help AI agents escape JSON to become Multipart.The core tension you may have come across: agent frameworks are JSON-first. LangChain, Semantic Kernel, even our old setup, everything flows through structured payloads. Files don't fit that model, so you rely on hacks:Base64-in-JSON: Bloats ~33%, longer transfers, memory spike on decode "Paste a link" strings:

Hello EveryoneTrying ingest Unily , created connector as per https://help.moveworks.com/docs/content-integration-unily.But in internal knowledge ingestion , no wizard is coming up(not like we have during service now setup), and not able to ingest, can anyone guide on this the right way 

Hi All,I am trying to send a slack message from a plugin.I have a formatted HTML message coming as a part of json payload.as shown below:{"message": "<br>The below <b>Purchase Order</b> is set to expire in 90 days or less.<br> Please review the details, and then indicate if you would like to initiate a renewal or not.<br> • <b>PO Number</b>: <a href="https://www.google.com">PO1100004112</a><br> - <b>Requisition BU</b>: TEst, BU.<br> - <b>Supplier</b>: Test Supplier <br> - <b>Requester</b>: test.user@test.com<br> - <b>PO Description</b>: Test Support Fee<br> - <b>PO Total Amount</b>: 50,000.00<br> - <b>PO Remaining Amount</b>: 18,500.00<br> - <b>PO Expiration Date</b>: 31-Dec-2025","recipients": ["dhotre.virupaksha@airbnb.com"],

For People Lookup, it’s not recognizing our employees named “Wesley” as “Wes”. What are some ways for users to be able to look up Wes and found Wesley? Is it possible to set a conditional rule in “Source-Specific User Attribute Mapping” in Import User advanced setting so that anyone named Wesley can be recognized as Wes as well? Any ideas?

What’s one thing you’re excited to create, improve, or rethink this year, and why? Share in the comments below! 

Hi Community! As we close out 2025, we want to thank you for an incredible year of partnership. This month’s edition highlights key happenings, community contributions, and the momentum we’re carrying into the new year. Explore what’s new below 👇December WebinarsDec 10 — From the Office to the Field: How Consumers Energy Wins with an AI-Powered Workforce Dec 11 & 18 —

Im curious where the badges we earn from the Academy show up?  So, according to the academy, I should have earned that badge. But in my profile, I can’t see it. Are these badges, academy/agent studio, completely unrelated to each other? Is there a way to see which ones I’m close to getting or which ones I should have gotten? The second screenshot of the badges is from my profile here in the community. But it isn’t a link, and you can't click it for any more details. 

Hi,I was reading the Agent Studio documentation to understand how do we configure the output response of a particular plugin. Here’s what was mentioned: Plugin Result InstructionsAdding plugin result instructions clarifies how the AI Assistant should respond to users at the end of your plugin execution.(Recommended) By adding instructions as a key-value pair in your workflow's output mapper (e.g. display_instructions_for_model: <YOUR-CUSTOM-INSTRUCTION-HERE>) What is meant by “workflow’s output mapper” ? Where do I access it?Do I have to create a data type? Or did it mean “Output Mapping” section in a conversational process? But then the given example throws DSL error. Appreciate any help with this. Thank you.

Welcome to the Moveworks Community! This is your space to connect, learn, and get more out of your Moveworks experience — whether you’re new to Moveworks, the community, or both.Get started in 3 quick steps: Update your profile – let others know who you are Introduce yourself – say hi and share what you’re working on Join the conversation – comment on a post or start your own What you can do here: Ask questions and get answers fast Share wins, tips, and lessons Connect with peers, lead

It’s official! The acquisition of Moveworks by ServiceNow has officially closed. This marks the beginning of an era where we turn conversations into completed work for every person and every workflow.Together, we deliver the enterprise AI platform built to go beyond basic summaries and deliver meaningful business impact. Moveworks brings the intuitive conversational AI Assistant and Reasoning Engine, while ServiceNow brings the workflow automation, governance, and scale.This is AI that acts.We are ready to bring rapid, governed, enterprise-grade AI to every corner of your business. To our customers, partners, and our incredible employees - thank you for continuing on this journey with us. The future of work is here. 🚀Learn more by reading the full press release: https://www.mov

Starting today, we will be publishing our roadmap into our community for all our customers to see! You can find it at aka.mw/roadmap!This is a live roadmap, synced directly to all the work being done in Linear, so that our customers have visibility over all key changes (both big & small). On the new roadmap, each roadmap item comes with its own dedicated "community idea," where members can upvote & discuss. As before, all roadmap communication is covered under our Safe Harbor statement.We're launching today with Agent Studio roadmap items. We plan to add AI Assistant in the coming week, and expand to Enterprise Search & MW Setup early next year. Stay tuned!Note: you must have a "customer" role in our community to see the roadmap. This is not open to the public.

Huge thanks to everyone who joined our session with Consumers Energy! Their team shared a behind-the-scenes look at how they’re scaling AI across the organization, from field operations to HR, and the lessons they’ve learned along the way.Here’s your quick recap with key takeaways 👇🔧 What Helped Them Scale AI1. Strong process foundationsBuilt a storm-support manual for volunteer responders Created an internal acronym library to reduce confusion

Consumers Energy, a Michigan-based natural gas and electricity provider, has been steadily expanding how they use AI to support both employees and field teams. After modernizing their service desk with Moveworks, they’re now exploring how their AI assistant, CEVA, can improve coordination between people, processes, and day-to-day operations.Tomorrow, Joe Langa, IT Manager at Consumers Energy, will share practical examples of how his team is approaching this work — from connecting field crews with timely information to building internal tools that support safety, productivity, and decision-making.🔍 Topics we’ll cover: How AI can assist field operations by helping route issues quickly and surface safety guidance Approaches to scaling self-service and automation across a large enterprise How Consumers Energy is using Moveworks’ AI Agent Studio to build solutions tailored to their enviro

Looking to give users more control over proactive Agent Studio notifications? Check out this new post that shares a simple architecture using a Moveworks Notifications Table to manage opt-in/opt-out preferences for specific use cases (like approval reminders or service anniversaries). Tried something similar? Create a post and tell the community about it!