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S
sagarika
Community Manager
March 10, 2026
Sticky

Moveworks is Moving to ServiceNow's NowSupport on March 16

  • March 10, 2026
  • 2 replies
  • 248 views

On March 16, we're transitioning our support platform to ServiceNow's NowSupport.

Note: for GovCloud customers, this change will come into effect on April 30th.


What's changing? Starting March 16, all support requests, case management, and portal access will live in NowSupport. It's a more streamlined experience — faster case tracking, better visibility into your requests, and an improved overall experience.

What do you need to do? Nothing before the cutover!  Your admin will communicate any steps required on your end.

Have questions? Contact your admin directly for anything related to this transition. You can also read ServiceNOW’s KB explaining how to create cases on NOW Support here.

We're looking forward to a smoother support experience for everyone. Please reach out if you have any questions!

      2 replies

      Simon Vassallo
      Simon Vassallo
      March 17, 2026

      Hi,

      Thank you for the update.

      The link to the KB produces the following:

      The URL in your post has a full stop at the end which caused the issue.

      Thanks.

        S
        sagarikaAuthor
        Community Manager
        March 17, 2026

        Hi Simon, thanks for flagging this. I’ve updated the url to remove the period — let me know if you’re still not able to access it. 

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