🚀 April Updates: GPT-5.2, MLS upgrades, and more

Hi Community!

After an exciting first quarter, April is packed with major model upgrades, smarter search and a brand new developer homebase. We’re kicking things off with GPT-5.2 going GA, rolling out more powerful multilingual capabilities, and making it easier than ever to build in Agent Studio. Plus, don’t miss Knowledge26 in May and our lineup of April office hours to stay ahead of what’s next.

📩 Save the Date: Knowledge May 5–7, 2026 | Las Vegas

Don't miss your chance to be part of Knowledge, where you and AI get to work.  Learn how Moveworks from ServiceNow is powering the AI front door. Learn more and sign up.

📹 April Webinar and Office Hours

• April 2 — Developer Office Hours: Sign up now
• April 8 — Live Product Tour: Register now
• April 14 — Developer Office Hours: Sign up now
• April 30 — Developer Office Hours: Sign up now
• March Webinar Recap: AI Agents for Your Business Systems and How Motorola Solutions Scaled Enterprise AI Support with Moveworks

🚀 Product Updates

Check out the latest highlights below - you can always check our real-time updates in our interactive Live Product Roadmap:

• 🎉 GPT-5.2 in Reasoning Engine: Starting April 1, GPT-5.2 Upgrade to the Moveworks Reasoning Engine reaches GA, with opt-in access available for GovCloud and Azure-only environments.
• ✏️ Introducing Advanced Configuration Editor: Power users can now directly view and edit configurations in JSON for bulk updates, migrations, and advanced troubleshooting.
• 🔧  Configuration Change History: Track every config change with full audit visibility, including who made updates, when, and detailed before/after versions.
• 💬 Live agent ‘Ending Chat’ update: “Stop chat” will be deprecated starting March 31 and live sessions must now be ended through the updated, more intuitive live agent flow.
• ✈️ Early Access for Multilingual Support (MLS) upgrade: Native multilingual search across 30+ languages eliminates translation-based processing, expands support to files, and delivers more accurate, relevance-driven results with simplified language and geo controls.
• 🤖 Agent Studio user auth improvement: Plugins now run a preflight consent check – permissions are requested upfront and execution resumes automatically with no retries needed.

🤝 Community Highlights

• The Golden Rule: Why Your Plugin Is Slow
• 🚀 Customer Spotlight Recap: Build vs. Buy — How Motorola Solutions Scaled fEnterprise AI Support with Moveworks
• 💡 Nexthink Device Management Ambient Agents
• 💡 Tip: Why Your Plugin Feels Slow (And How to Fix It)
• 6 Slot Mistakes That Break in Production
• Your Plugin Was Always Going to Forget
• 💡 ServiceNow Approvals via Agent Studio
• Your Agent Studio Homebase Just Launched
• Pro tip: Log in to unlock the full community experience — browse all forums, explore what members are building, and jump into the conversation.

🎖️ Academy Spotlight: Practical Guides and Developer Deep Dives

• Looking to drive real adoption of your AI Assistant? Start with our quick video series and companion playbook to learn proven strategies for increasing engagement and making your assistant indispensable—built for program owners and stakeholders alike.
• We’ve refreshed our Moveworks Setup course with updated guidance and best practices to make implementation and setup smoother than ever.
• Short on time? We’ve added new videos to our short video series on The Golden Rule and Installing from Marketplace.

🎙️ Customer Story Spotlight

• Jamf delivered instant, in-workflow support with Moveworks. Over 70% of employees adopted the AI assistant, resolving requests in minutes, reducing IT effort, and making support effortless across teams. Read the full case study here.
• Hearst simplified the support process for employees by deploying the Moveworks AI Assistant in Slack and Teams. Now, 57% of support issues are resolved autonomously with over 1,200 employee questions answered instantly each month. Read the full case study here.

🤖  Agentic AI Spotlight: Moveworks for Developers

• ⚡️Introducing the Moveworks Developer Homebase: your one-stop shop for building in Agent Studio – quickstarts, cookbooks, APIs docs, and more, all just one click away.

Thanks for being part of our community, and see you next month!