Deliver EmployeeWorks announcements through Moveworks
You can now deliver announcements created in ServiceNow EmployeeWorks through Moveworks Employee Communications. Content authors write an announcement once in EmployeeWorks, add a Moveworks promotion and Moveworks delivers it to the selected audience in the EmployeeWorks web app and in the chat platform employees use with Moveworks, such as Microsoft Teams or Slack.
Requirements
- ServiceNow EmployeeWorks Web App 1.6.4, EmployeeWorks Web App Extended 2.5.3 and Content Publishing 37.6.3 or later.
- Moveworks Employee Communications for your org.b
- A Moveworks Super Admin to create an oAuth 2.0 credential with the Employee Communications scope.
- To create announcements, a user needs one of these:
- System Administrator (
admin) or - Employee Center Admin (
sn_hr_sp.esc_admin) together with either Content Manager (sn_cd.content_manager) or Content Admin (sn_cd.content_admin).
- System Administrator (
Note: The Employee Communications scope is now enabled for all orgs in all regions. GovCloud will be enabled soon.
Current limitations
- Body content is limited to 280 characters.
- Promotions are sent to Moveworks by a job that runs every hour.
- If a promotion starts more than 24 hours from now, it's sent 24 hours before it starts.
- If it starts sooner, it's sent in the next hourly run.
- If its start time has already passed by that run, it's sent right away. It may arrive late and shows as an immediate campaign in Moveworks Employee Communications.
- After a promotion is sent to Moveworks, its content and audience can't be changed. Delete it and add a new promotion instead.
References
- Moveworks docs: setup steps and troubleshooting
- ServiceNow docs: publishing steps in EmployeeWorks
- ServiceNow release blog: what's new in the November 2026 EmployeeWorks release