August Updates: We’ve Been Busy - Here’s What’s New!
August brings some of our most anticipated product updates yet - MCP Workspace and the Conversations API are now in Controlled Availability, opening up powerful new ways to extend and surface your AI Assistant. We're also rolling out expanded admin visibility, smarter document understanding, and a Unified Analytics Dashboard coming later this month. Read on for customer wins, community highlights, and agentic AI inspiration across every business function.
📹 Upcoming Events and Office Hours
- August 17-18: ServiceNow AI Summit Dallas
- August 24-25: ServiceNow AI Summit Atlanta
- September 10: World Forum New York City
- ICYMI: Find out how Micron built an AI front door for its entire workforce
🚀 Product Updates
Check out the latest highlights below ⬇️ Stay informed by bookmarking All Product Updates in the Community.
- 🎉 MCP Now in Controlled Availability: We're excited to announce Controlled Availability for MCP Workspace & Client - Moveworks' full support for the Model Context Protocol, spanning the admin experience for connecting servers and the runtime that lets your users actually use them via the assistant.
- 🌟 Conversations API Now in Controlled Availability: For the first time, you can put the Moveworks Assistant behind your own surfaces, your own desktop and mobile apps, internal portals, orchestration layers, and test harnesses, over a simple REST interface, without having to own a native chat experience.
- 💡 Max Capacity Connectors Now Generally Available: Moveworks Enterprise Search now offers the Max Capacity journey for connecting your content at scale, generally available to all organizations. You will find it in Moveworks Setup under Search → Configure Search → Max Capacity.
- ✅ BriefMe Upgrade - MultiModal/Image Understanding for PDFs: BriefMe can now "see" and interpret the image elements inside uploaded PDFs. Instead of just reading the raw text, your assistant can now contextually understand these types of images - pictures, charts, tables, and complex diagrams. This means you can upload visually enriched files and have a seamless, more accurate conversation with the assistant about the document.
- 📑 Expanded Built-in Plugin Logs: Plugin Logs now include Triage, Concierge, and Nudge execution logs, giving admins end-to-end visibility into routing, notification, and reminder decisions. Learn more about the log types in our updated Docs.
- 🔔 Self-Serve Validation Failure Alerts: Admins can now view detailed validation alerts for Users and Forms, troubleshoot issues with actionable guidance, and safely override supported validation failures directly in Setup. Check out the updated Alerts Troubleshooting Guide and start to monitor alerts.
- 🔎 New User Identity Ingestion Failure Alert: Get immediate visibility into user identity ingestion failures in Setup, with guidance to troubleshoot issues early and prevent disruptions across Ticketing, Knowledge Search, Forms, and other identity-powered experiences.
- 🎉 Coming in August: This month, we’ll also be rolling out a Unified Analytics Dashboard for a more streamlined reporting experience, expanded Configuration Delete to help admins safely manage and remove configurations without opening support tickets, and an exciting GPT-5.4 upgrade. Stay posted for release updates!
- 🧠 Live Product Roadmap: check our real-time product updates in our interactive Product Roadmap!
🤝 Community Highlights
- Browse questions and knowledge submitted by our Community members during the month of June!
- Have a question or want to make an introduction? Click here to post in the community.
🎖️ Academy Spotlight: AI Assistant Insights & Use Case Inspiration
- Whether you’re a Program Owner, Admin, or Developer, our refreshed Learning Paths are here to support your enablement journey with Moveworks!
- ICYMI: AI Assistant Insights has been revamped. Explore the updated AI Assistant Insights course to learn how to monitor the performance of your AI Assistant, uncover actionable insights, and use data to continuously optimize your employee experience.
🎙️ Customer Story Spotlight
- Wellstar Health System deployed "Wali," an AI assistant built on Moveworks and ServiceNow's AI Platform, cutting incident response time by 25% and average handling time by 64% while absorbing thousands of new employees with zero added support staff—delivering 300% ROI. Read the full case study here.
- CVS Health made EmployeeWorks the single front door for 300,000 corporate colleagues, embedded in Microsoft Teams, ****driving 2.5 million AI-powered conversations in under a year with a 75%+ return rate. Watch the video here.
🤖 Agentic AI Spotlight: Extend Your Impact
Every business function - from HR to Finance to Sales - has repetitive workflows slowing teams down. Download our guide featuring 100+ real-world use cases across 10 departments showing how agentic AI can automate the work, not just answer questions. Whether you're looking to unlock self-service, accelerate approvals, or free your teams for strategy, there's a playbook here. Use it to identify what's possible for your employees and spark conversations around their biggest opportunities.
- 🧠 AI Agent Use Cases For the Enterprise
- 📌 Don’t forget to use the Initiative Designer to help you build workflows!
- ⚡️ You can always leverage the Moveworks Developer Homebase as your one-stop shop for building in Agent Studio – quickstarts, cookbooks, APIs docs.
Thanks for being part of our community, and see you next month!