Problems importing users from ServiceNow

Question

Hi!I'm trying to set up the import of new users and update existing ones with the information available on Snow, but the import process doesn't seem to start when it should (every 4 hours); in fact, the last update was on the date of the first import. We’ve tried every possible way to set up the user import and the bot account by following this setup guide step by step, but without success. 😭Does anyone have any ideas on what to check to figure out the error and possibly fix it?Thanks for the support.

eberteo · Answer

The user ingestion process must be done in Moveworks side, a Moveworks software developer should trigger it on his end. That’s after you have set up your service account in your desired ServiceNow environment.

Based in my experience, the Moveworks developer that guided us back at that time doing the account ingestion process lacked experience. So make sure you know your juice; otherwise they will play around with you.

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