May brings a continued focus on driving efficiency, deeper platform integrations, and delivering measurable impact. We’re building on recent momentum with enhancements across AI automation and new ways to unlock more value from your existing environment. Plus, don’t miss Knowledge26 this month and our upcoming office hours to stay ahead of what’s next!
📹 May Events and Office Hours
- May 20 — 7 Ways to Automate Finance & Procurement Processes with Agentic AI: Register now
- May 21 — Developer Office Hours: Sign up now
- April Webinar Recap: Live Product Tour and Developer Office Hour on The Golden Rule, Scheduled Triggers, and New Calendar Plugins Recording
🚀 Product Updates
Check out the latest highlights below - you can always check our real-time product updates in our interactive Live Product Roadmap:
- 🗞️ **Enterprise Search Plugin Rollout Update:** Please review updated dates for Enterprise Search plugin rollout. All regions to be updated by 5/6!
- 🎉 Model Upgrade Program: a new way to get more visibility and control into when your Moveworks AI Assistant receives planned updates to the reasoning engine (like the recent upgrade to GPT 5.2!)
- ✈️ Refreshed Roadmap Experience: The roadmap now has a cleaner layout, tooltips and a legend so the icons actually make sense, and reorganized product areas that are easier to navigate.
- 🔧 Moveworks Triage 2.0 Upgrade: we’re excited to bring the enhanced power of Triage 2.0 to all current Triage 1.0 customers! Check out our Community post to learn more.
- 💬 AI Assistant Chat Playback: AI Assistant Chat Playback is a troubleshooting tool in Moveworks Setup that lets you replay any user conversation and inspect the assistant's reasoning process step by step.
- 💡 **Built-in Plugin Logs for Troubleshooting:** Built-in Plugin Logs give you visibility into the external API calls that Moveworks built-in plugins make to your integrated systems, along with workflow execution logs.
- 🧠 **All Product Updates:** Don’t forget to keep an eye on our Product Updates page in Community - tips and tricks on staying informed below!
🤝 Community Highlights
- 🎉 We hit over 3k members in the community! Thank you for being a part of this space – subscribe to any forum in the community for email notifications.
- Did you know? You can stay on top of every product update in our dedicated Product Updates section — subscribe for email notifications so you never miss a thing, and use front-end filters to find exactly what's relevant to you.
- ICYMI: You can find all previous Agent Builder newsletters in community, and subscribe to get it first – read the latest.
- Builders: use this template for your next share
- Contractor offboarding: the workflow that's easy to get wrong and expensive when you do
- Did You Know We Have a Job & Consulting Network?
- Serving Grounded Answers from Public Documentation in Agent Studio
🎖️ Academy Spotlight: Program Owner Certification & Use Case Inspiration
- New! Program Owner Certification is here. Explore the completely revamped Program Owner Certification to build the skills you need to drive adoption, scale use cases, and lead your AI program with confidence.
- Need inspiration? Check out our new 1-minute demo video series featuring real use cases you can deploy in your organization.
🎙️ Customer Story Spotlight
- The Wonderful Company deployed its AI assistant "Wond-E" to automate repetitive IT support tasks and deliver personalized, instant resolutions to employees. As a result, IT staff time was significantly freed up to focus on higher-value projects, and 35% of employees ask Wond-E first when they have an IT-related question. Read the full case study here.
- Unity deployed its AI assistant "Ninja Unicorn" in Slack to handle surging IT demand during the shift to remote work, automating password resets, software provisioning, and knowledge requests. As a result, Unity cut IT resolution time from 3 days to under 1 minute, achieved 91% employee satisfaction rate, and now handles 25,000 monthly interactions through AI. Read the full case study here.
🤖 Agentic AI Spotlight: Marketplace Mania!
- 📌 **AI Agent Marketplace:** we are always adding new plugins and integrations to our Marketplace. Use the Initiative Designer to help you build workflows - the possibilities are endless!
- ⚡️ Reminder! the Moveworks Developer Homebase: your one-stop shop for building in Agent Studio – quickstarts, cookbooks, APIs docs, and more, all just one click away.
Thanks for being part of our community, and see you next month!