Good news: Upgrades to Moveworks Agentic Reasoning Engine just got a lot more predictable.
Introducing the Model Upgrade Program: a new way to get more visibility and control into when your Moveworks AI Assistant receives planned updates to the reasoning engine. This program gives every customer clear upgrade timelines.
As a customer, you will fall into one of three tiers in this program:
- Frontier: You’ll get the latest models as soon as they're available (pre-GA). Best for organizations that want to stay on the cutting edge. This is the default for dev/sandbox tenants and partners.
- Standard: This is the default tier for most customer production environments. You will receive models once they're in GA.
- Basic: In this tier, you’ll automatically upgrade at the deprecation deadline, typically 2–4 weeks after Standard. Best for teams with extended change management cycles.
What's changing today: Starting April 2, all Frontier and Standard customers will be upgraded to GPT-5.2 — automatically, no action needed.
GPT-5.2 brings more comprehensive tool calling and a better enterprise search experience. Read more in this community post and blog.
Known issue: Some customers may notice more verbose tool usage explanations and reasoning trace leakages. We’re on it — follow updates here.
Want to know what model your tier is on today? Check out this help doc to track which latest model each tier is on.
Want to check or update your tier? Go to Moveworks Setup > [Core Platform] AI Assistant > Advanced Settings > Conversation Settings — Model Upgrade Program Tier.
If you are having issues with this upgrade and need technical help, please contact Moveworks Support.
If you have questions about your tier or the program overall, feel free to add a comment here or contact your CSM, we’d love to help.