This month, we're shipping smarter answers, faster searches, and stronger AI capabilities. Vetted Content now surfaces organization-approved answers at the top of results, Enterprise Search got a speed boost with improved accuracy and multilingual support, and our new GPT-5.4 model follows instructions more precisely for better tool calls. Plus, see how Mercari and Stitch Fix are using Moveworks to automate IT at scale - and discover how Agent Studio can streamline your access governance workflows.
📹 July Events and Office Hours
- June Webinar Recap: Live Product Tour
🚀 Product Updates
Check out the latest highlights below ⬇️ Stay informed by bookmarking **All Product Updates** in the Community - additional updates include EmployeeWorks, Agent Studio, and Chat Playback.
- 🎉 Introducing Vetted Content: Vetted Answers now surfaces organization-approved responses at the top of Assistant results to improve answer quality and trust. Admins can start marking files and knowledge base articles as vetted in Moveworks Setup ****through self-service – more detailed instructions can be found in our Docs.
- 💡 Enterprise Search Insights: Customers using the Enterprise Search Web App can now gain deeper visibility into how employees search and engage with content. Track user trends, popular topics, and feedback to better understand search behavior and identify opportunities to improve information quality.
- ✅ Enterprise Search Improvements: Search summaries are now easier to scan, more accurate, and faster to load – enhanced formatting and grounding improve answer quality, while response times have been reduced across both average and worst-case searches. Improved multilingual ranking also boosts search quality across English and multiple non-English languages.
- 🌟 Slack Improvements Now in Controlled Availability: Native pop-ups and global actions will allow customers to leverage in-Slack modals to view references, give feedback & file tickets while Threaded Conversations are available via Agent Mode.
- 🤖 GPT 5.4 Release: GPT-5.4 introduces stronger instruction following, improved cited responses, and more accurate tool-call argument filling. Because the model follows instructions more precisely, teams should review plugin and display configurations if they observe unexpected behavior. Release Dates: Frontier (June 10), Standard (July 8), Basic (August 5) across all accounts, including GovCloud.
- 🧠 Live Product Roadmap: check our real-time product updates in our interactive Product Roadmap!
🤝 Community Highlights
- Browse questions and knowledge submitted by our Community members during the month of June!
- Have a question? Click here to ask the community.
🎖️ Academy Spotlight: AI Assistant Insights & Use Case Inspiration
- New! AI Assistant Insights has been revamped. Explore the updated AI Assistant Insights course to learn how to monitor the performance of your AI Assistant, uncover actionable insights, and use data to continuously optimize your employee experience.
- Need inspiration? Check out our new 1-minute demo video series featuring real use cases you can deploy in your organization.
🎙️ Customer Story Spotlight
- Mercari deployed Moveworks' AI Assistant to automatically resolve IT issues in Slack, handling password resets, troubleshooting, and provisioning requests conversationally. The AI Assistant resolved 74% of tickets autonomously, freeing the IT team to focus on growth and enabling Mercari to scale without adding headcount. Read the full case study here.
- Stitch Fix deployed Moveworks' AI Assistant to send targeted, actionable communications to 10K+ employees across departments and locations, enabling them to take action directly in chat. The solution increased engagement visibility and automated follow-ups, freeing the 12-person IT team from communication busywork to focus on digital transformation. Read the full case study here.
🤖 Agentic AI Spotlight: Mid-year access reviews
As roles, teams, and responsibilities change, access reviews can quickly become a manual burden. With Agent Studio, organizations can automate access governance workflows to ensure employees have the right permissions, identify stale access, and accelerate approvals across systems like SailPoint and ServiceNow. Featured solutions:
- Identity & Access Management: 49 plugins across 10+ systems
- SailPoint: Approve or Reject Access Requests
- ServiceNow: Approval Notifications
- 📌 Streamline identity access management without manual intervention – use the Initiative Designer to help you build workflows.
- ⚡️ You can always leverage the Moveworks Developer Homebase as your one-stop shop for building in Agent Studio – quickstarts, cookbooks, APIs docs.
Thanks for being part of our community, and see you next month!