March roundup is packed with practical updates to help you move faster: March brings powerful platform updates, new ways to customize and test your Assistant experience, and exciting momentum across our agent ecosystem – including Initiative Designer now live in the Marketplace. Dive in to catch up on what’s launching, rolling out, and happening in the community this month👇
📣 Coming Soon: Transition to Now Support starts on March 16
- Support is moving to ServiceNow’s Now Support: All new Moveworks support cases must be submitted through the Now Support Portal starting March 16, making it faster and easier to get the help you need and elevate your experience with Moveworks.
- What to expect during the transition: Open cases will be migrated to Now Support the week of March 16 (and remain accessible in the current portal during the transition). Closed cases will not be migrated but can be requested through Now Support if needed.
- ‼️ If you haven’t already, please **complete this form** ASAP with the contact information for your single primary customer admin. This admin will receive an onboarding email from Now Support and instructions on how to set up additional support contacts.
🤖 March Webinars and Office Hours
- Mar 3 — Developer Office Hours: Sign up now
- Mar 5 — Build vs. Buy: How Motorola Solutions Scaled Enterprise AI Support with Moveworks
- Mar 12 — Developer Office Hours: Sign up now
- Mar 12 — From Initiative to Implementation: AI Agents for Your Business Systems
- Mar 18 — Live Product Tour
- Mar 24 — Developer Office Hours: Sign up now
- February Webinar Recap: 7 Ways Agentic AI Helps Employees Move Faster in ServiceNow
🚀 Product Updates
Check out the latest highlights below - you can always check our real-time updates in our interactive Live Product Roadmap:
- 🎉 Enterprise Search Plugin Rollout Update (US & EU): Following positive early access feedback, we’ll begin a progressive rollout in the US starting March 3 (over ~8 weeks) and in the EU starting March 10. We’re pacing the rollout to thoughtfully scale infrastructure and ensure a high-quality experience as adoption grows. Customers will receive at least one week’s advance notice before being switched, and can request earlier access if interested.
- 🌀 Expanded Customizations for AI Assistant Web Experiences: New branding controls for Assistant on Web and Embedded Assistant will give you more flexibility while maintaining a clean, intuitive experience. Updates include logo upload, enhanced primary color logic, background app color, secondary color, and font style options.
- 🔧 Developer Updates & Resources: Admins can now specify a list of end-users who will be able to access ingested content from a connector for testing before global rollout – learn more in our New Ticketing Journey configuration.
- 🤖 Agent Studio: File Slots and Optional Slots are live enabling richer, multi-path workflows by separating required inputs from optional context.
🤝 Community Highlights
- **Moveworks Beyond MS Teams and AI Assistance:** Moveworks LLM skills can now be invoked directly within ServiceNow modules (reusing Agent Studio use cases without redesign) to power incident summaries, solution generation, knowledge creation, and Agile documentation, all without relying on Teams or chatbot interfaces.
- Agent Studio Office Hours Recap: Optional Slots Drop, Data Passing Deep Dive & User Auth Walkthrough, How the Reasoner Actually Thinks (And How to Stop Confusing It)
- Ambient Agent Product Forum Highlight: Automatically add helpful context to new tickets using Webhooks and LLM Actions
- **Agent Builder’s Archive - From "My Ticket" to BUG-732:** Stop writing mini-prompts and start wiring real lookups. This issue walks through static vs. dynamic resolvers, multi-method resolution, output cardinality, and disambiguation so your plugins resolve structured data from APIs without guessing or hallucinating.
- ICYMI Reminder: You can find **The Agent Builder Newsletter Archive in community.** This is your go-to hub for agent architecture deep dives, real-world builds, and implementation best practices from the Moveworks developer community.
- Pro tip: Subscribe to forums of interest to stay up to date and get new posts delivered direct to your email inbox.
🎖️ Academy Spotlight: Practical Guides and Developer Deep Dives
- Looking to build agents people actually use? Start with our 3-minute video and companion playbook on designing agents that drive real adoption—an essential resource for builders and stakeholders alike.
- For developers, we’ve added new Developer Office Hours recordings, covering a wide range of topics and real-world questions from the field.
- Short on time? We’ve added two new videos to our short video series on slot resolver strategies and optional slots.
🎙️ Customer Story Spotlight
- Broadcom deployed Moveworks to resolve 88% of IT issues autonomously, support large-scale employee onboarding, and deliver faster service across a global workforce. Read the full case study here.
- Leidos cut IT resolution time by 99% with Moveworks AI Assistant to enhance productivity and improve employee experience. Read the full case study here.
🤖 Agentic AI Spotlight: Meet Initiative Designer
- ⚡️**Initiative Designer is LIVE in the AI Agent Marketplace:** Your automation backlog isn't a prioritization problem. It's a starting problem. Initiative Designer helps you translate an idea into a structured, business system-centric plan.
- 💻 Agent Architect is Now in Agent Studio: The new Agent Architect Panel provides contextual assistances, examples, and best practices to significantly accelerate your workflow, all directly inside Agent Studio.
- 👉 See what agents you can deploy today: https://marketplace.moveworks.com/
Thanks for being part of our community, and see you next month!
