Hello Moveworks Community.
In January, we announced a major Search upgrade - the introduction of the new Enterprise Search plugin, starting with a rollout in the US and EU data center regions, and enabled opt-in early access. Thanks to everyone who tried out the new plugin in early access! Early feedback has been positive for the experience, including more comprehensive answers and citations.
Update to rollout timeline: Progressive rollout starting Tuesday, March 3 over the next 8 weeks
Why: We have been gradually onboarding a few early adopter customers, and carefully analyzing how the new search services are scaling with hundreds of thousands of new users. Our goal is to progressively scale up our infrastructure with the rollout to make sure that all users have a great experience as they are onboarded.
We will monitor the performance and will move faster as soon as we are confident that we are well set up to manage the scale.
What happens next for US customers?
We will be progressively rolling out access to all customers in the US region over the next 8 weeks, starting March 3. This is a longer timeline than we had initially communicated but based on our analysis, we decided to progressively scale up our infrastructure with the rollout to make sure that all users have a great experience as they are onboarded.
- We will reach out with an email to you when we are ready to onboard you, via switching your organization's search plugin to enterprise search plugin.
- You will have at least 1 week's advance notice before we make the change.
- If you are interested in making the switch earlier, please let us know and we will try to onboard you sooner!
What happens next for EU customers?
EU Rollout Update (March 11): We are starting our rollout in the EU on March 17, and expect to complete it by Wednesday, March 25.
Please post any questions in this thread and we will respond ASAP! Thank you for your support of this upgrade. We are excited to bring this experience to everyone!