Community Manager

Update on Enterprise Search Plugin Upgrade for US and EU Customers

Related products:AI AssistantEnterprise Search

Forum|Forum|5 months ago
February 24, 2026
14 replies
734 views

Hello Moveworks Community.

In January, we announced a major Search upgrade - the introduction of the new Enterprise Search plugin, starting with a rollout in the US and EU data center regions, and enabled opt-in early access. Thanks to everyone who tried out the new plugin in early access! Early feedback has been positive for the experience, including more comprehensive answers and citations.

Update to rollout timeline: Progressive rollout starting Tuesday, March 3 over the next 8 weeks
Why: We have been gradually onboarding a few early adopter customers, and carefully analyzing how the new search services are scaling with hundreds of thousands of new users. Our goal is to progressively scale up our infrastructure with the rollout to make sure that all users have a great experience as they are onboarded.
We will monitor the performance and will move faster as soon as we are confident that we are well set up to manage the scale.

What happens next for US customers?
We will be progressively rolling out access to all customers in the US region over the next 8 weeks, starting March 3. This is a longer timeline than we had initially communicated but based on our analysis, we decided to progressively scale up our infrastructure with the rollout to make sure that all users have a great experience as they are onboarded.

We will reach out with an email to you when we are ready to onboard you, via switching your organization's search plugin to enterprise search plugin.
You will have at least 1 week's advance notice before we make the change.
If you are interested in making the switch earlier, please let us know and we will try to onboard you sooner!

What happens next for EU customers?

EU Rollout Update (March 11): We are starting our rollout in the EU on March 17, and expect to complete it by Wednesday, March 25.

Please post any questions in this thread and we will respond ASAP! Thank you for your support of this upgrade. We are excited to bring this experience to everyone!

Show previous replies

rrajAuthor

Community Manager

Thank you @mthame ! When you say active documents, do you mean the documents accessed recently within your Sharepoint instance? If so, what is the time frame you are looking at?

rrajAuthor

Community Manager

@RochaR Another way to check whether you have this change enabled is to go to AI Assistant > Plugin Management in Moveworks Setup, and look at the field for Enterprise Search plugin. If this is set to TRUE, the plugin is enabled for everyone in your organization.

M

mthame

Participating Frequently

Thank you @mthame ! When you say active documents, do you mean the documents accessed recently within your Sharepoint instance? If so, what is the time frame you are looking at?

Looking at integrating this ASAP. We have a few use cases at the moment where I believe this could help.

rrajAuthor

Community Manager

@mthame Please reach out to your account team with the use cases you are thinking of. They can guide you on next steps, and the product team will assist as necessary. Thanks.

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