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If you just walked out of the Moveworks lab or CreatorCon expo at Knowledge 2026, you built a real plugin. Triggers, a conversational process, slots that resolve from natural language. The same primitive every Agent Studio plugin in production uses.You have the muscle memory now. The next move is using it on something that matters to your team.Come to the next office hours.Live, builder to builder, no slides. Bring whatever you're stuck on, or just listen in. We’ll be hosting sessions on:May 21 June 2 June 18Sign up hereDrop a comment on this post, get a CreatorCon community badge (you’ll need to be signed in to do this).Tell us:A use case you want to build, or already built A takeaway you're bringing back to your team

I have created a couple of highly customized connectors in Moveworks and would like to put them for sell. Is there a Marketplace where I can share it for users. Something equivalent to ServiceNow Marketplace where I have my customized scoped hosted and make revenue in application keys in accordance to its usage.

I am currently facing an issue with the Moveworks WebChat integration on the ESC portal. The WebChat icon is not being displayed as expected.We have followed the provided documentation - https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdocs.moveworks.com%2Fai-assistant%2Fgetting-started%2Flabs%2Fpartner-demo-guide%2Femployeeworks-installation-guide-errata&data=05

I have a webhook trigger configured in Agent Studio that is connected to a GitHub Enterprise webhook listener. The webhook receives pull_request events from GitHub and is intended to only trigger the plugin when the action is review_requested or ready_for_review. To enforce this, I have set the following event filter on the webhook trigger: parsed_body.action IN ["review_requested", "ready_for_review"]. However, the plugin appears to be triggering on all pull_request actions sent by GitHub, including closed, regardless of the event filter.I have verified that the filter is saved and the plugin is in a published state, and I have also tried alternative syntax using parsed_body.action == "review_requested" OR parsed_body.action == "ready_for_review" with the same result. The payload arriving from GitHub is correctly structured with the action field at the root level of the bo

I wanted to share a useful architecture for empowering non-technical teams—like Sales, Finance, or Operations—to query complex databases using natural language. The logic is system-agnostic and can be applied to any SQL-based data source.The Problem: The "SQL Gap"In many organizations, critical business data is locked behind complex SQL databases. Non-technical users often have to wait for analysts, navigate clunky BI tools, or attempt to write SQL themselves (leading to errors or inefficiency).The Solution: Natural Language to SQLThis architecture allows users to ask questions like "What was the total revenue for Customer X in Q3?" or

Hi Moveworks Community,I’m currently working on configuring Ivanti IT Knowledge articles ingestion within Moveworks via the following path:Moveworks Setup → Enterprise Search → Search → Configure Search → Classic Ingestion → Internal KnowledgeI wanted to understand how we can implement user-specific permissions or access control for knowledge articles ingested from Ivanti IT.Specifically: How can we ensure that only authorized users or user groups can access certain knowledge articles? Does Moveworks respect source-level permissions from Ivanti IT during ingestion, or do we need to configure access control separately within Moveworks? Are there recommended best practices for mapping user roles/groups between Ivanti and Moveworks to enforce these restrictions? Any guidance, documentation references, or examples would be really helpful. 

Hi community,We're running into a permissions gap with our ServiceNow Knowledge Base content ingested into Moveworks Internal Knowledge. Users who are Knowledge Base managers or contributors in ServiceNow are not being served articles through the bot — they receive a "no permission" response in the permission checker even though ServiceNow implicitly grants them read access.I understand why this happens — Moveworks evaluates access strictly against the Can Read User Criteria records and doesn't inherit implicit ServiceNow access for contributor/manager roles. What we'd love to know:Has anyone found a way to scope Additional Access DSL rules more granularly — for example, per KB or per article category — rather than granting blanket access? Is there a supported way to ingest ServiceNow KB Manager/Contributor role assignments as user attributes so they can be referenced in DSL rules

I am working on a ambient agent that is able to send notifications to 1 or more users. The listener is expecting a payload with an object that has email and the message to send to the user. I wanted to know if there is a size limitation on the API call coming into the listener. Trying to determine how much to limit the bulk api call size if needed. 

In the analytics that Moveworks provides, all knowledge that is used by the AI assistant is pooled into one category - Enterprise Search / Knowledge Base. I am unable to differentiate between which knowledge source information is being pulled from unless I go into each individual interaction. This makes it difficult to see performance of each source and also difficult to identify gaps or redundancy. The raw interaction table will show that Enterprise Search plugin was both successful and unsuccessful which can make things confusing. Is anyone else running into this issue? Are there any tips and tricks I could be missing?

Despite clear user utterances (e.g. payslip, salary, tax form, leave balance), the  Moveworks AI often fails to classify topics correctly, pushing high‑volume demand into “uncategorized” buckets. Improving intent‑to‑topic mapping here would increase accuracy and , insights quality. How can it be done better? Or is there anything on our side that we should consider improving? We also noticed that Moveworks Analytics struggles to categorize a  Domain when citing mainly (only?) pdf files when generating response and it states Domain as “N/A”. Is it known limitation?

ProblemA common challenge in Agent Studio is how to serve grounded answers from public-facing documentation without building a full external ingestion pipeline.Teams often want the bot to answer questions using content that already lives on public websites, but they also want the experience to staygrounded in source material rather than general model knowledge transparent, with citations or traceability lightweight to implement and maintain targeted enough to return useful answers without introducing too much ambiguityThis becomes especially relevant when the source content is public documentation, such as help centers, product docs, compliance pages, or accessibility documentation.A good example is accessibility content. A user may ask about a specific capability such as Teams closed captioning, and the desired behavior is for the bot to answer from the correct Microsoft acc

I have a user ID in servicenow called as “suhas.shimpi” and email address as suhasdigamber.shimpi@mycompanyXXX.com. Now In moveworks i have manually created a user with same email address as above. I have super admin in moveworks. I have configured ITSM ID Info as well with Below details:ITSM User ID = suhas.shimpi (same as servicenow user id)External ID = “SYS ID of my user record from ServicenowFirst Name = SuhasLast Name = ShimpiFull Name = Suhas ShimpiIntegration ID = <Servicenow build connecter name that we used while connecting Moveworks to Servicenow > Now with all above details, When i am trying to use Moveworks Assistant and askign to file a ticket, it comes back with response as below:

I am attempting to create HTTP actions to support my plugins, but I am receiving an error message when validating the action. I am getting an Error Code 4, with Trace ID _Nenopmb-cr8f16u.I have attached a screenshotof the error message as well. Please reach out if you have seen this error, or know any troubleshooting steps. Thanks!  

Are there any plugin available to triage the ServiceNow tickets after creation and assigning to the support team member automatically without manual intervention.

We are looking to clean up some of our data in EXI, specifically, there are assignment groups today that simply exists for the purpose of logging a ticket for an already automated process/notification. There is nothing our bot will ever do with these. We have added a DSL rule in Moveworks Setup under Ticketing Automation > Ticketing > Ticket Filters under Universal Ticketing Fetching Filter for the agent to ignore these assignment groups. My question is, will this stop EXI from picking up any incident in these assignment groups or is there someplace else that I need to write a DSL rule to avoid EXI from picking these up in its data? 

I wanted to share a practical Agent Studio plugin idea we’ve had success with: using a scheduled ambient agent to scan recent support tickets and proactively notify responders when an outage pattern emerges.The problem this solvesIn many environments, the first signal of an outage isn’t monitoring — it’s a sudden spike of tickets describing the same issue.Example: within an hour, several users report symptoms like:“VPN won’t connect” “SSO login failing” “VDI keeps disconnecting” “Email delayed / cannot send”If responders only notice once tickets are manually triaged, you lose valuable time. The goal here is to detect the pattern automatically and alert a targeted responder group with a crisp summary and relevant ticket IDs.High-level approachSchedule: Every 30 minutesLookback window: Ti

I have a plugin for ticket search. It collects a search description and uses a LLM to collect/format optional attributes that are used in the search api. I am paginating the api up to 5 times in a compound action and don’t want to enable more than that. This works with simple search queries in that Structured Data Analysis can format the results as requested. However if I ask for a medium to large data set (over 500 tickets), it seems to go into a infinite loop showing 8-20 messages to the user saying it is searching for the data until it finally seems to time out and break without showing any data. I don’t want the plugin to loop especially as it doesn’t seem to work. I tried asking Agent Architect, but its suggestions didn’t help. How do I solve this problem?

I am trying to use Agent Architect but since morning it is returning 400, 429 error codes.I have been using it frequently and has been of great help but today it is not working at all.Hence wanted to check if it is down ?I have retried several times throughout the day but everytime it shows error