Hello Moveworks Community!
On January 13, we shared the timeline for the upcoming launch of the all-new Enterprise Search plugin in AI Assistant, which is essentially bringing a completely revamped and improved search relevance and ranking for all users!
Moveworks Search is better with the new Enterprise Search plugin in two key ways:
- Improved relevance and ranking, so that users get more helpful answers and more citations.
- Ability to support search across millions of documents, including documents created by your users, Outlook emails, Slack messages and threads - contact your account team to learn how you can get access to these new content connectors.
Note that new connectors are not required to start using the new plugin. However, switching to new connectors will unlock all the benefits of the new Moveworks Enterprise Search.
External answers will no longer be supported with Enterprise Search plugin
As part of this launch, external answers will no longer be supported with the Enterprise Search plugin.
We are discontinuing this feature, which has not been maintained actively since 2024. Our analysis of the most cited / referenced articles across the customer base showed that less than 2% of the top 100 cited articles were from external answers, so this change will have a minimal impact on users’ ability to get help with their questions, and will also reduce instances where internal and external content are in conflict.
This change will come into effect for each region, when the plugin is rolled out to all customers in that region.
Current timeline for US and EU
US: February 26, 2026
EU: March 3, 2026
Please respond to this post if you have any questions about this change,