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biweekly update

Moveworks Product Update - Dec 12th

Related products:Moveworks SetupEnterprise SearchNext Gen Triage (2.0)
  • December 12, 2025
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kyril.remillard
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Get the latest on the product releases and roadmap updates to stay up to speed on all the exciting new features our teams are working on! Roadmap plans and any forward looking statements are shared under NDA and subject to change without notice.

We also encourage you to check out the monthly release notes for details on past product updates.

 

Enterprise Search

Smarter, Grouped Results

Search results now group related documents, snippets and chat messages together, so you can see all the most relevant information in one clean, organized view.

  • Find answers faster: Related content appears next to each other, helping you browse results quickly and focus on what matters.
  • 🗂 Stay organized: Multiple versions or iterations of the same document are now combined into a single, tidy group.
  • 🔭 See the full picture: Snippets from the same document and messages from the same thread are neatly grouped for easier understanding at a glance.

 

Date Modified Filter

A new filter that lets you narrow search results by last modified date, using both pre-set options and custom date ranges. This makes it easy to focus on the most recently updated content, helping you find the latest information faster and avoid outdated results.!-->

 

Rich Markdown in Summaries 

Enhanced formatting in summaries to make results more structured and readable. Summaries may now include headers, bullet points, code lines, code blocks and bolded details for a clearer, more organized presentation of information. These visual improvements make it easier to scan key points, understand structure and extract insights quickly.

 

Read more about Enterprise Search here.

 

Triage 2.0

New Self-Serve Configuration Journey

Triage 2.0 is now configurable via self-service! Read more about how to configure it here.

 

Moveworks Setup

Geocodes in User Identity

Check users’ geocodes in imported user screens. 

  • Preview Target: Monday Dec 15th

Revamped Ticketing Experience

Simplified ticketing configurations with system defaults. 

  • Preview Target: January 2026

Permission Checker

Check whether user(s) have permissions to content records (KB & Files)

  • Preview Target: January 2026

 

Nominate your organization for the following Limited Preview Programs:

🚨Important Note

Feature timelines are subject to change due to various underlying factors. Please check in regularly for timely updates.

Thank you for being part of our community! If you have any questions or feedback, please feel free to reach out here.