Most device health issues don't start as tickets, they start as slow laptops and frustrated employees who can't figure out why their machine is struggling.
One customer connected their device monitoring platform to their AI assistant to flip that script. Instead of waiting for a ticket, the AI proactively reaches out when a device is running low on disk space or needs a restart — identifies large unused apps, surfaces recommendations in chat, and lets employees take action with a single click. No IT involvement required.
"Employees completing device health actions conversationally — no ticket, no IT call, no back-and-forth."
These agents are used 1,500+ times per month. The win here isn't just efficiency — it's removing friction before employees even realize there's a problem.
We'd love to hear from you: What device management tasks would you most want to handle proactively rather than reactively? Drop your response below.