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Link a user straight to a specific notification?

  • June 11, 2026
  • 1 reply
  • 10 views

We send notifications to users through Moveworks (ambient agent) and surface them in the assistant inside ServiceNow. Today a user has to open the notifications bell and finds the right one.

 

Is there a way to get a direct link to a specific notification's conversation so we could email someone a link that opens that exact notification in the assistant, instead of making them dig through the bell?

 

If so, is that info available right away when the notification is sent, or only later?

Best answer by Kevin Mok

Hey ​@alvin.tan1 - That’s not something we currently support. If you believe we should add this as an enhancement, please create an idea for our product team.

1 reply

Kevin Mok
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  • Community Manager
  • Answer
  • June 12, 2026

Hey ​@alvin.tan1 - That’s not something we currently support. If you believe we should add this as an enhancement, please create an idea for our product team.