Impersonate User

Related products:AI Assistant

6 replies
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It would be great to be able to test impersonating other users as a Moveworks Admin across the AI Assistant. As the assistant steers questions based on attributes from each users, it’s tough to see how pages are returned to employees.

It gets even harder when we (IT) have restricted internal runbook documentation vs employee facing documentation, and seeing the differences between what we would get back vs employeees.

J

jasonriv

New Participant

I was just about to make my own thread on this - would love this functionality! If we could impersonate users, it would allow for rapid testing of plugins and permissions while making changes or building out new agents. It would also remove the need to involve other departments or users in QA testing, as it can be completed ourselves. This feature exists in ServiceNow and is vital to properly testing out new forms and flows before publishing them.

Known Participant

Participating Frequently

I was hoping that the (beta) Conversations API would allow this, but looks like it’s not supported atm based on the API spec published on MW docs.

For admins though, I agree that a UI based impersonation tool will be great.

In MW setup, the indexed content menus let you check the permissions of a user to individual files/knowledge, but that can be tedious and would not give the full picture like impersonating another user and chatting with the bot.

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Braden.Cole

New Participant

I wanted to jump in and resurrect this thread from the grave. I’m running into an issue where I am an ITIL user and a knowledge admin in ServiceNow, and I need to know what answers a regular user is seeing when they talk to our chat bot. A feature where we could impersonate someone would be really helpful.

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Jonathan

Known Participant

@Braden.Cole I’m here for the necroing of a thread! I think this is fantastic and I agree 100% what I get and what a regular user gets is going to be so different that I want to know what’s going on.

nicole.hulst

Known Participant

Agreed!!! I am all for this idea as well. It would help so much in testing and debugging.

Nicole

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