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The roadmap, product ideas, and product plans are subject to change without notice. These plans may be refined, updated, or revised from time to time, based on customer input and market conditions. The plan described herein is provided solely for information purposes, and is not a commitment, promise, or legal obligation to deliver any material, code, or functionality.

Share your feedback in our Product Ideas Portal

Welcome to the Moveworks Product Ideas Portal!We are committed to listening to and incorporating your feedback to our Moveworks Product Roadmap. What...

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    1344 Ideas

    jmcginley
    jmcginleyCommunity Manager

    In-Bot Alerts4. Future Consideration

    How are we improving the product?We’re expanding access to in-bot alerts so designated recipients can receive notifications through the Moveworks Slack bot, helping teams become aware of issues without regularly checking the Alerts page.Super Admins can manage who receives notifications through Notification Settings on the Alerts page in Moveworks Setup.

    1
    2 days ago
    jgilmourNew Participant

    Impersonate User1. New

    It would be great to be able to test impersonating other users as a Moveworks Admin across the AI Assistant. As the assistant steers questions based on attributes from each users, it’s tough to see how pages are returned to employees. It gets even harder when we (IT) have restricted internal runbook documentation vs employee facing documentation, and seeing the differences between what we would get back vs employeees. 

    6
    nicole.hulst
    2 days ago
    akaneishiiNew Participant

    [Moveworks]Request for a feature to dynamically retrieve and display manual/knowledge information in a plugin1. New

    We would like to request the ability for custom Agent Studio plugins to dynamically search and retrieve relevant content that has already been indexed by Moveworks.To clarify our use case, we are not requesting real-time Web search functionality such as Live Search, nor are we looking to use the built-in Enterprise Search plugin directly.Our specific use case is as follows: We have internal knowledge sources already configured and indexed in Moveworks, including: Manuals stored in Box Knowledge articles stored in ServiceNow A user submits a query to a custom Agent Studio plugin. Based on the user's query, we would like the custom plugin to dynamically search the content already indexed by Moveworks and retrieve the most relevant internal knowledge. We would then like to provide the retrieved content as context to an LLM Action, such as generate_text_action or generate_structured_value_action, so that the LLM can generate a response based on the relevant internal knowledge. Ideally, this should be possible without having to specify individual files, articles, or knowledge resources in advance within the custom plugin. In short, we would like custom Agent Studio plugins to have a mechanism to dynamically access and retrieve relevant content from the knowledge sources already indexed by Moveworks, and use that retrieved content as context for subsequent LLM Actions.This would allow custom plugins to make use of newly added or updated knowledge without requiring individual knowledge resources to be manually configured in each plugin.We understand from Moveworks Support that this capability is not currently available for custom Agent Studio plugins, so we would like to request it as a Product Idea.Thank you for considering this request.

    3
    2 days ago
    nguyejNew Participant

    Adding widgets to extract a csv report from "What content items are being cited by the AI Assistant?" and "Topic Insights: What are the topics where AI Assistant served content items?"1. New

    Both insights are found in Plugin Insights and there is no way to extract a report from both blocks other than clicking on the total interactions from each content item/topic which is inefficient and having worked on an Interaction report csv to delimit/separate content items by a comma will separate a word from a title even if said title has quotation marks. For those unable to get Data API running, a widget to download a report from content items and topics will prove helpful for those drafting periodic reports.

    0
    4 days ago
    stephcohenNew Participant

    Isolate connectors so a failure in one does not cause full user ingestion failure1. New

    We believe it would be beneficial to isolate individual connectors so that a failure in one does not cause a full breakdown of user ingestion. For example, recently our Okta connector (used only for proactive account unlock) experienced a failure, and this halted all user ingestion, which is primarily done through our ServiceNow connector. Ideally, an Okta failure would not prevent all user ingestion from happening. This prevented all new hires from being ingested and also caused user attributes that had been updated in ServiceNow not to be updated in Moveworks. 

    0
    4 days ago
    jared.zabelNew Participant

    [EmployeeWorks] Allow Filtering Before Searching in Enterprise Search1. New

    SummaryEnable users to apply filters in EmployeeWorks Enterprise Search before initiating a search, rather than requiring an initial search before filters become available.Current ExperienceToday users must first enter and execute a search before they can access filters to narrow the results. For users who already know the scope or type of content they want, this creates an unnecessary step and consumes an additional assist before they can perform the search they actually intended.Requested ExperienceAllow users to configure available filters before executing a search.The desired flow would be: Open Enterprise Search Select the desired filters Enter the search query Search within the selected scope Receive relevant, filtered results immediately Users should still have the option to search without applying filters first.ExampleIf a user knows they only want results from a specific source or content type, they should be able to select that filter first and then search, rather than:Search → Review results → Apply filter → Search/refine againThe preferred experience would be:Select filters → Search → Receive targeted resultsBusiness ValueThis enhancement would: Reduce unnecessary assists and interactions Help users reach relevant results faster Make Enterprise Search more intuitive and efficient Reduce searches that users already know are too broad Provide users greater control over their search scope upfront Improve the overall EmployeeWorks search experience Acceptance Criteria Users can access available Enterprise Search filters before submitting a search. Users can select one or more filters before entering or executing a query. The initial search respects all filters selected by the user. Users can modify or clear filters after results are returned. Users can continue to search without selecting any filters. Applying filters before search does not require an additional assist solely to expose filtering options.

    0
    4 days ago
    austincjNew Participant

    Quick Connector Test1. New

    Add a method to verify a connector connectivity quickly through the inclusion of a button on the connector config pages. This would be useful for verification after cycling credentials or as a general troubleshooting tool. If it could be integrated where a new credential could be tested before implementation, that would be even better.

    0
    6 days ago
    2613196
    2613196

    PII/PHI Detection Flag for Content Ingestion1. New

    SummaryAdd an automated flag or alert when content being ingested (files, sites, and other sources) may contain PII or PHI.BackgroundEach ingestion is reviewed with the requesting teams. However, ingestion requests can include thousands of files, and manual review at that scale always carries some risk that sensitive content goes unnoticed.Proposed CapabilityA detection safeguard that complements the existing review process rather than replacing it. Possible implementations include:A warning at ingestion time when potential PII/PHI is detected A report of flagged files for review before content is made available A configurable detection setting (for example, enable/disable or adjustable sensitivity)ValueAdds a safety net at scale, reducing the chance that sensitive content is ingested unnoticed Supports existing review workflows and strengthens data protection posture Reduces the risk of missed sensitive content by highlighting potential PII/PHI for reviewers, while human review remains in place

    0
    2613196
    7 days ago
    jasonrivNew Participant

    Implement points + leaderboard system for usage1. New

    Hi all.I think that some gamification of Moveworks could help increase usage and improve the business value of the platform. A simple points and leaderboard/award system would give organizations a simple way to promote and recognize usage without constantly pushing for agent usage through announcements. Users could earn points for engaging with the bot and earn recognitions or rewards from the business. Currently, the only way to implement something like this would be a custom hacky solution with SharePoint, or another third-party vendor that offers this for Teams. Both options would present technical challenges and limitations for Moveworks usage itself.I would love to hear some other opinions on this! :)

    0
    7 days ago
    vpawar
    vpawarCommunity Manager

    Data API for SIEM Logs5. Controlled Availability

    How are we improving the product?SIEM logs can now be exported through the Data API, giving security teams access to these logs for their monitoring and audit workflows. This capability is currently in Controlled Availability.How does it work?Use Data API exports to access the following log categories:EXTERNAL_APIEXTERNAL_LDAP_APICONFIG_CHANGEPERMISSION_CHANGEAUTHENTICATIONAGENT_STUDIO_LOGUSER_TOKEN_LOGRegional AvailabilityThe capability will also be available in GovCloud.DocumentationSee SIEM Logs for log details.

    0
    vpawar
    7 days ago
    jmcginley
    jmcginleyCommunity Manager

    SDLC (Config Promotion via API)2. On Roadmap

    How are we improving the product?Moveworks is introducing Configuration APIs to help enterprise teams move configurations safely across environments such as DEV → UAT → Production.This provides a controlled, repeatable alternative to manually recreating configuration in every organization. It also allows teams to incorporate Moveworks configuration changes into their existing source-control, review, and CI/CD processes.How does it work?Two APIs enable the configuration promotion workflow:Export API: Exports an organization’s complete configuration as a single manifest that can be stored, versioned, and reviewed.Apply API: Compares the manifest with a target organization and adds, updates, or removes configuration to bring the target into alignment.Teams can preview the proposed additions, updates, and deletions before applying them. Apply operations are validated and atomic—they either complete fully or make no changes.Technical restrictionsPromotion applies to configuration only, not customer or user data.Credentials and secrets are not included in exported manifests and must be managed separately in each organization.The target organization must pass configuration and reference validation before changes can be applied.Licensing and documentationLicensing requirements and public documentation will be added before General Availability.

    1
    7 days ago
    iamzainulNew Participant

    Fine-Grained Access Control and Field-Level Data Minimisation for Moveworks Data API1. New

    The Moveworks Data API currently allows API credentials to be scoped to specific data entities, but consumers retrieving an entity can receive all fields and records available within that entity. There is currently no native mechanism to restrict API consumers to an approved subset of fields or records.For enterprise customers, particularly those using Data API data for analytics and reporting, this can result in sensitive or personally identifiable information being exposed to consumers even when it is not required for their use case.We would like Moveworks to provide fine-grained access controls for Data API credentials, allowing administrators to control not only which entities an API credential can access, but also which fields and records can be returned.Proposed capabilitiesWhen creating or managing a Data API credential, administrators should be able to configure: Entity-level access Continue supporting selection of permitted Data API entities. Field/column-level access Define an allowlist of fields that the credential is permitted to retrieve. Row-level filtering Optionally restrict records according to approved attributes, such as business domain, geography, department, or other supported dimensions. Sensitive-field protection Allow selected fields to be excluded, masked, or pseudonymised before data is returned through the API. Credential-specific access policies Different API credentials should be able to have different access profiles. For example: Analytics credential: pseudonymised interaction data Operational credential: detailed operational attributes Privileged credential: full dataset for specifically authorised support/security purposes Auditability Administrators should be able to review which API credentials have access to which entities and fields, and ideally audit changes to those permissions. ExampleToday an organisation may need interaction metrics for a Power BI dashboard but does not require employee identity or free-text conversation content.Rather than:Data API → full interaction dataset → downstream filtering → Power BIthe desired pattern would be:Data API → policy enforced by Moveworks → approved fields/records only → Power BIThis ensures that sensitive information is never exposed to the API consumer in the first place.Business valueThis capability would:Support the principle of least privilege. Improve privacy by design and data minimisation. Reduce unnecessary exposure of PII and potentially sensitive conversational data. Reduce the need for customers to build middleware solely to filter or mask Data API output. Make the Data API more suitable for enterprise analytics and multi-consumer scenarios. Allow security/privacy controls to be applied consistently at the source rather than relying on every downstream consumer to implement them correctly.Why this mattersThis is more than a Power BI/reporting requirement. It becomes increasingly important as Data API information is consumed by analytics platforms, AI agents, automated processes, and multiple enterprise applications.

    0
    7 days ago
    jmcginley
    jmcginleyCommunity Manager

    View Only Role2. On Roadmap

    How are we improving the product?Teams need a way to review configurations and investigate issues without granting permission to change settings. We’re introducing the Moveworks Setup Viewer role to separate visibility from configuration editing.Users with this role can browse configuration pages, export data, and use troubleshooting tools such as Built-in Plugin Logs, Chat Playback, Ticket Viewer, and Configuration Change History. They cannot create, update, or delete configurations or manage other users’ roles and permissions.The role applies across Moveworks Setup rather than individual skills or modules. If a user also has a higher-privilege Setup role, that role takes precedence. Troubleshooting data remains redacted by default; access to unredacted data requires the separate Moveworks Setup PII Authorized Viewer role.

    1
    8 days ago
    gsachdevNew Participant

    Improving the Conversational Experience – What Controls Are Available?1. New

    Hi Community,I’m interested in learning more about the controls available to customers for fine-tuning the conversational experience in Moveworks, across Slack, Microsoft Teams, and the web experience.As we expand the number of use cases and agents available through Moveworks, we’re looking at the experience beyond just answer accuracy …. specifically, how the bot communicates and interacts with employees.For example, there may be situations where we want to influence things such as:Response length and level of detail Tone and conversational style Use or expansion of acronyms Formatting and structure of responses Follow-up questions and clarification behavior How frequently the bot asks for feedback How references, actions, or help options are presented Consistency of the experience across Slack, Teams, and webWe’ve seen that some conversational behaviors can be adjusted by the Moveworks team. For example, we recently had a change implemented to minimize the use of acronyms and expand/define them when they are necessary.That example made me curious about the broader model.What controls are available to customers today to fine-tune the conversational experience themselves, and what controls remain managed by Moveworks?I’d also be interested in understanding the process for making these adjustments. Is there a configuration layer, prompting/instruction framework, admin capability, or other mechanism customers can use to influence bot behavior? Or do certain conversational changes require Moveworks Product/Engineering involvement?Ultimately, I’m trying to better understand the boundaries between customer-configurable conversational behavior vs. Moveworks-managed behavior, and what options exist for continuously improving the employee experience as our use cases grow.Would appreciate hearing how others are approaching this as well.

    3
    9 days ago
    B-radNew Participant

    Enable Export of User Access and Permissions from Roles & Permissions Page1. New

    As a Moveworks administrator, I would like the ability to export the list of users with platform access directly from the Roles & Permissions page into a CSV and/or PDF format. I would also like the option to export the data from the permissions logs tab of Moveworks Setup.Today, administrators can view platform users and their assigned roles within the Roles & Permissions interface, but there is no straightforward way to export this information for governance, audit, access review, and compliance reporting purposes. As a result, organizations must manually gather user access information or submit support requests to obtain a complete inventory.

    0
    9 days ago
    jmcginley
    jmcginleyCommunity Manager

    Troubleshooting Hub: Forms2. On Roadmap

    How are we improving the product?Today, admins and partners have limited visibility into why forms are missing, were not indexed, or cannot be filled in the Assistant. Investigating these issues often requires assistance from Moveworks Support.Troubleshooting Hub: Forms brings ingestion health and individual-form troubleshooting into Moveworks Setup. Admins can review ingestion status and data freshness, investigate active issues with troubleshooting guidance, and inspect individual forms to understand their indexing status, fillability, required access, and Trigger Entities.The experience focuses on ingestion, form availability, and permissions. Troubleshooting search retrieval or ranking for successfully ingested forms is outside this release’s scope.

    0
    jmcginley
    9 days ago
    vpawar
    vpawarCommunity Manager

    SDLC (Config Promotion via API)7.0 Duplicate

    How are we improving the product?Moveworks is introducing Configuration APIs to help enterprise teams move configurations safely across environments such as DEV → UAT → Production.This provides a controlled, repeatable alternative to manually recreating configuration in every organization. It also allows teams to incorporate Moveworks configuration changes into their existing source-control, review, and CI/CD processes.How does it work?Two APIs enable the configuration promotion workflow:Export API: Exports an organization’s complete configuration as a single manifest that can be stored, versioned, and reviewed.Apply API: Compares the manifest with a target organization and adds, updates, or removes configuration to bring the target into alignment.Teams can preview the proposed additions, updates, and deletions before applying them. Apply operations are validated and atomic—they either complete fully or make no changes.Technical restrictionsPromotion applies to configuration only, not customer or user data.Credentials and secrets are not included in exported manifests and must be managed separately in each organization.The target organization must pass configuration and reference validation before changes can be applied.Licensing and documentationLicensing requirements and public documentation will be added before General Availability.

    1
    jmcginley
    9 days ago
    jmcginley
    jmcginleyCommunity Manager

    DSL Playground2. On Roadmap

    How are we improving the product?Previously, testing DSL expressions and data mappings required a separate playground and API-key setup. We’re bringing DSL Playground directly into Moveworks Setup, so admins and builders can validate rules and mappings using their existing Setup session, without external tooling.Test DSL expressions and Bender data mappers against your own JSON payloads or built-in samples, then review the output and error messages before applying them to your configuration. Payload-aware autocomplete and a searchable function reference help you write expressions, while a visual Rule Builder and AI-powered Generate Rule provide additional ways to create DSL rules.

    0
    jmcginley
    9 days ago
    jmcginley
    jmcginleyCommunity Manager

    Troubleshooting Logs2. On Roadmap

    How are we improving the product?Today, Moveworks Setup provides workflow logs for Ticketing, Concierge, Nudge, and Triage, alongside external API call logs. For other built-in plugin workflows, admins and implementation partners have limited visibility and may need help from Moveworks Support to investigate issues.We’re expanding troubleshooting log coverage in Moveworks Setup to more built-in plugin workflows. This will give admins and partners more visibility into execution outcomes and failures, helping them investigate issues independently from the same place they manage their configuration.

    0
    jmcginley
    9 days ago
    jmcginley
    jmcginleyCommunity Manager

    Simplify Handoff Configuration2. On Roadmap

    How are we improving the product?Today, configuring Handoff requires admins to move between Handoff Settings, Display Configurations, and Live Agent Handoff. This fragmented experience requires repeated configuration across multiple areas of Moveworks Setup.We’re consolidating these settings into one guided flow so admins can configure Handoff in a single experience, rather than navigating separate configuration pages.

    0
    jmcginley
    9 days ago
    jmcginley
    jmcginleyCommunity Manager

    One-Click EmployeeWorks Jumpstart2. On Roadmap

    Simplify getting started with EmployeeWorks through a streamlined, one-click setup experience that reduces manual configuration and helps your organization get up and running faster.

    0
    jmcginley
    9 days ago
    MomokoNew Participant

    Boxデータ連携のAlert機能に追加してほしい1. New

    Alertsページに、Box連携関連のアラートを追加していただきたいです。

    0
    9 days ago
    MomokoNew Participant

    API経由で取得できるログを増やしてほしい1. New

    DataCrawlingのログ、Alertsのログの内容をAPI経由で取得可能にしていただきたいです。

    0
    9 days ago
    ramapr1New Participant

    Sensitive data Redaction and Data Masking for Moveworks Interaction data in Analytics1. New

    Moveworks Analytics currently shows user inputs and bot responses in plain text. While this level of visibility is extremely helpful for developers investigating unexpected bot behavior or addressing negative user feedback, exposing raw conversation text can create privacy and compliance concerns.Submitting this as a proposal to introduce native, configurable data redaction and masking capabilities within the Moveworks platform for raw interaction logs and analytics dashboards.Suggested capabilities would include:Built in regex based and AI driven entity detection to automatically identify and redact common sensitive information, such as salary details, performance ratings, and similar confidential data.The ability for tenant administrators to define custom regex patterns, keywords, or rules tailored to their organization’s specific privacy and compliance requirements.

    2
    11 days ago
    Maciek LekowskiNew Participant

    Forms: add Salesforce as supported integrations1. New

    It would be great if similar capability explained in this article Forms | Moveworks is also available with Salesforce integration for customers that are using Salesforce as their CRM

    1
    11 days ago
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