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The roadmap, product ideas, and product plans are subject to change without notice. These plans may be refined, updated, or revised from time to time, based on customer input and market conditions. The plan described herein is provided solely for information purposes, and is not a commitment, promise, or legal obligation to deliver any material, code, or functionality.

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Welcome to the Moveworks Product Ideas Portal!We are committed to listening to and incorporating your feedback to our Moveworks Product Roadmap. What...

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    1123 Ideas

    D
    dhorvathCommunity Manager

    Agent Alerting: Log Export2. On Roadmap

    Detect failures and route alerts to the right owners (and/or into third party tools) so teams can fix issues quickly. Pipe Agent Studio's run-time logs directly into your existing tools, so you can build the dashboards and incident response workflows you already have.  

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    Forum|Forum|1 hour ago
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    MikeINew Participant

    Include option to remove "thinking" process2. On Roadmap

    The visual created by the “thinking” process occurring and then being replaced by the answer/response can be jarring or distracting. I’d like to have the option to chose a single line of text such as “Working on your request. You’ll see your response here soon...” or simply responding with an emoji to show that the bot has your request. 

    8
    DIANA.TWC
    Forum|Forum|2 days ago
    C
    chaney.zimmermanInspiring

    Create Support Ticket from Log Entry1. New

    Occasionally, some unexpected behavior will arise from an Agent Studio plugin, built in functionality, etc. Today I was picking through the logs for a plugin that ran earlier this week and found which log identified the break, but it’s not expected to me based on previous testing. I prepared to open a support ticket and thought: It would be nice to have a quick/deep link of some sort to open a ticket directly from this log entry I’m viewing, with the log automatically attached to the support ticket.The same functionality could be useful on the Raw Interactions table in the Analytics module as well. 

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    Forum|Forum|3 days ago
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    wyuEmployee

    Hyperlink Preservation2. On Roadmap

    Ensures hyperlinks are consistently preserved and retrievable within citation summaries provided by the AI assistant.

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    Forum|Forum|3 days ago
    J
    jgilmourNew Participant

    Analytics allowing for filterable custom attributes1. New

    Currently within Analytics, we can only use ‘department’ however we have other custom attributes that are ingested such as subFunction and Function. Having the ability to filter in analytics across these custom attributes would be extremely beneficial as right now we can’t drill down into how certain functions within a department are utilizing moveworks. I understand we can re-map department as a 1<>1 with another custom attribute, but I would like to be able to easily ingest others into analytics and filter on those. 

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    J
    Forum|Forum|4 days ago
    J
    jgilmourNew Participant

    Google Shared Drive Integration Leveraging Google Tags1. New

    I could see ingesting google drive content and having attribute filtering based on tag for ingesting/not ingesting content as a great improvement from whats available today.For example: An HR team may not want any sensitive information ingested into moveworks, but not want to restructure their google shared drive. Applying an ‘moveworks-ignore’ tag to not include this would be great as it allows for keeping the file hierarchy the same. 

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    Forum|Forum|4 days ago
    afleury
    afleuryInspiring

    Dedicated Notifications Tab for Moveworks in Microsoft Teams (and Slack)1. New

    The ProblemToday, the Moveworks bot in Microsoft Teams (and Slack) only has a Chat and Shared tab. All notifications — ticket updates, approval requests, pending actions, comms — land directly in the Chat conversation alongside regular bot interactions.This creates a real problem:Notifications get buried. As soon as a user sends a new message to the bot, older notifications scroll out of view. There's no way to see a consolidated list of pending items without scrolling back through the chat history. Busy managers lose track of approvals. Managers with high approval volumes can't efficiently triage what needs attention. They're not going to have a back-and-forth conversation with a chatbot to filter down pending requests — they'll just open ServiceNow directly, which defeats the purpose of the bot. The problem gets worse at scale. The more notification types you enable (ticket concierge, approval reminders, comms, visitor alerts), the noisier the chat becomes, and the more likely critical notifications are missed.As one of our store managers put it when testing Bolt visitor notifications:" it kind of got lost between two others, so not necessarily obvious." What We WantWe'd love Moveworks to adopt the same tab structure that other Teams apps (like Workday) already use:Tab Purpose App Dedicated notification feed — ticket updates, approval requests, pending actions, comms. Structured, scannable, persistent. Chat Conversational interaction with the bot — questions, lookups, form submissions. Shared Shared files and links (already exists). The Workday Teams app is a great reference. Its "App" tab shows Quick Actions, tasks, and calendar events — completely separate from the "Chat" tab where users interact with the Workday bot. Notifications like time-off approvals appear in Chat, but the persistent task list lives in App. This separation keeps things clean and actionable.Why This MattersYou've already solved this on the web. The Moveworks Web Assistant (/assistant) has a dedicated Notifications panel — separate from the chat. It works well. But it pulls users away from their primary collaboration platform (Teams/Slack) and requires additional SSO app assignment (e.g. Okta), which is more admin overhead.  Microsoft Teams supports this pattern natively. The Teams platform provides Activity Feed Notification APIs and supports custom tabs within bot apps. The technical capability exists.  Meet users where they are. Moveworks' own mission is to "meet employees where they are." For most enterprises, that's Teams or Slack — not a separate web portal. The notification experience should live there too.  Approval velocity. Managers need a glanceable, structured view of what's pending — not a chat transcript to scroll through. A dedicated tab would significantly reduce approval turnaround time and friction.What This Could Look LikeNotification feed in the "App" tab — filterable by type (approvals, ticket updates, comms, reminders). Badge count on the App tab showing unread/pending notifications. Actionable cards — approve/reject, acknowledge, or deep-link to ServiceNow directly from the notification. Persistent state — notifications remain visible and accessible until actioned, not buried by new chat messages.Who This ImpactsThis isn't a niche request. Every Moveworks customer on Teams or Slack that uses ticket notifications, approval workflows, or employee comms is affected. The challenge scales with org size — the more users and notification types you enable, the worse the chat-noise problem becomes.TL;DRCurrent State Desired State All notifications land in the Chat tab Notifications in a dedicated App tab Notifications scroll away with new messages Persistent, scannable notification feed Managers must scroll or ask the bot to filter Structured view with filters and badge counts Web Assistant has this — Teams/Slack doesn't Parity across all surfaces Web Assistant requires separate SSO/Okta app Keep the experience in Teams/Slack If you're dealing with this same challenge — please upvote and comment. The more visibility this gets, the more likely it makes it onto the roadmap. 🙏Here’s what it could look like 

    0
    afleury
    Forum|Forum|4 days ago
    J
    JLucasNew Participant

    Test Button(S) to validate URLs1. New

    Would be very helpful to have ability to test/validate at a per line level external references to ensure access/response is there.Example: under Import Settings → Form URL template (& Order guide URL template) a “test button” next to the text field where the URL is entered that a user can click for moveworks to make a call to the URL and provide a pop up with a positive or negative response of what the URL returned (ie something like a short ack handshake string or something) This would help in setup/troubleshooting 

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    J
    Forum|Forum|5 days ago
    J
    JLucasNew Participant

    ServiceNow Order Guide Interoperability1. New

    Would love to see Moveworks be able to work within an Order Guide to allow users to fill out multiple forms contained with an Order Guide vs the way it works today where it creates a link and directs the user out of Moveworks to the form

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    Forum|Forum|5 days ago
    B
    BHernandezNew Participant

    Enhancement Request: Exclude Hidden Unily Content from Moveworks Ingestion1. New

    Please enhance the Unily connector so that content marked as Hidden in Unily is not ingested or used by Moveworks, even if it is published.Current BehaviorContent with isHidden: true is still ingested because the connector filters on isPublished and isTrashed, but does not currently account for the Hidden flag.Why This MattersWe use the Hidden status in Unily to:Temporarily disable content Prepare content for future release Quickly turn features/widgets on or offIngesting Hidden content causes unintended exposure of content that is intentionally suppressed.Expected BehaviorContent marked as Hidden in Unily should be excluded from Moveworks ingestion and usage.

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    Forum|Forum|5 days ago
    Penny Zhou
    Penny ZhouCommunity Manager

    Vetted Answers within Assistant6. Delivered

    Support Vetted Content in Assistant experience

    0
    Penny Zhou
    Forum|Forum|5 days ago
    andrew.mairena
    andrew.mairenaCommunity Manager

    MSFT365 Agent Marketplace Experience5. Limited Preview

    AI Assistant as an agent within the Microsoft Copilot experience

    0
    andrew.mairena
    Forum|Forum|5 days ago
    andrew.mairena
    andrew.mairenaCommunity Manager

    Slack Marketplace App2. On Roadmap

    Making the Slack app available via the Slack Marketplace Store

    0
    andrew.mairena
    Forum|Forum|5 days ago
    andrew.mairena
    andrew.mairenaCommunity Manager

    Slack Native Reference Popup + Global Actions Revamp2. On Roadmap

    Use the Slack pop-up to manage the MW Reference modal and Global Actions

    0
    andrew.mairena
    Forum|Forum|5 days ago
    H
    harman_devNew Participant

    Preserve User Identity & Interaction History Across Email (Join-Key) Changes1. New

    Today, any change to a user’s email address—the universal join key in our instance—causes Moveworks to create a new user record and deactivate the previous one. This breaks analytics continuity, as historical interactions remain tied to the old user ID and metrics such as first_interaction_time and latest_interaction_time reset under the new record. This behavior can also be triggered when a user updates their first or last name in Entra, since those updates often result in an email address change.Proposed solution: Introduce a stable, canonical user identity that is independent of mutable attributes like email address and use that identity to preserve analytics continuity across profile changes.

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    H
    Forum|Forum|5 days ago
    DIANA.TWC
    DIANA.TWCInspiring

    Bring back ‘buttons’ for Agent Studio4. Future Consideration

    Can we have interactive buttons available again for Agent Studio?Previously, this feature was only supported in Classic Studio, which is being phased out soon. We’ve been developing several use cases that rely on active user input, and the lack of buttons is creating friction in the experience.More teams are requesting approval workflows through our chatbot. While the interactive button options can be done natively with ServiceNow, it won’t be possible for other API-based use cases, which could make the experience inconsistent and confusing for end users.Additionally, many of the plugins showcased in the AI Agent Marketplace display buttons as part of their interface. Does this indicate there’s already a roadmap for bringing this functionality back to Agent Studio? 

    4
    Kevin Mok
    Forum|Forum|6 days ago
    I
    ivovybiralNew Participant

    Unily Connector — Page Type Ingestion Filter1. New

    We'd like the ability to filter Unily content ingestion by page/content type.Currently, all content types are ingested without the option to exclude specific categories. This creates a practical problem: content types like news articles have a short shelf life and, once stale, can cause the assistant to return inaccurate or outdated responses. The only current option is to exclude entire site sections, which is too blunt when the issue is type-specific.A page type filter — ideally configurable per connector instance in the admin UI — would allow teams to include only the content types that are appropriate for AI assistant retrieval (e.g. policies, how-to guides, FAQs) and exclude those that aren't (e.g. news, announcements, event pages).This would improve response accuracy and give admins more precise control over what the assistant surfaces to users.

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    I
    Forum|Forum|7 days ago
    rajeev.saraf
    rajeev.sarafKnown Participant

    Different color scheme for Moveworks instance1. New

    Hi ,As we have multiple Moveworks instances within our organization, I would like to explore the possibility of configuring distinct color schemes for each instance. This would enable quick visual identification at a glance. Regards,Rajeev

    0
    rajeev.saraf
    Forum|Forum|7 days ago
    rahulthakur
    rahulthakurCommunity Manager

    Content Troubleshooting Enhancements in Moveworks Setup6. Delivered

    Major upgrades to Data Crawling Viewer and Control Center with crawled records view, failed API call insights, record activity logs, improved indexing terminology and Redesigned UI/UX.

    0
    rahulthakur
    Forum|Forum|11 days ago
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    ctallmanNew Participant

    Moveworks API for Moveworks3. Existing Functionality/Native Skill

    Is there a plugin available that allows Moveworks to pull data out of itself? We have a great idea by one of our analysts. Every day they manually go into Analytics and download the csv of customer feedback. Then they manually sort through the responses to find the details they need so they can reach out to the negatives (thumbs down) and find out more detail. Their idea is to have Dot (our Bot) automatically send a message to him every day containing all the prior days negative interactions.

    3
    Ajay Merchia
    Forum|Forum|12 days ago
    S
    stackdaveNew Participant

    Stack Overflow: updates to the connector listing6. Delivered

    https://marketplace.moveworks.com/connectors/stackoverflowStack Overflow has recently rebranded, there are a few changes to make:Update the logo (asset here) Connector “How to implement” page Under “Prerequisites” Stack Overflow Enterprise Plan → Stack Internal (Enterprise) plan. Plugin “Search for a question” On Overview: Stack overflow → Stack Overflow On the “How to implement” page Under “Introduction”: Search a Question on StackOverflow for Teams → Search a Question on Stack Overflow Internal ...their organization’s private Stack Overflow for Teams knowledge base directly… → their Stack Internal directly Under “Prerequisites”: Stackoverflow Connector → Stack Overflow Connector Under “Installation Steps”: Stackoverflow Connector Guide → Stack Overflow Connector Guide  Under “Appendix  - URL and Query parameters”: Stack Overflow for Teams subdomain → Stack Internal subdomain Thank you for your help!

    2
    Ajay Merchia
    Forum|Forum|12 days ago
    Ajay Merchia
    Ajay MerchiaCommunity Manager

    Tool Response Rendering Improvements2. On Roadmap

    Address issues with GPT-5.2 that lead to verbose & system-level dialogs

    0
    Ajay Merchia
    Forum|Forum|12 days ago
    S
    srankichCommunity Manager

    Image Input for LLM Actions6. Delivered

    Process images alongside text in your LLM actions using the new `image` parameter on `generate_text_action` and `generate_structured_value_action`. Accepts a File object from a File Slot, enabling OCR, receipt parsing, and visual analysis. Available for OpenAI Direct connections.

    1
    W
    Forum|Forum|13 days ago
    Y
    yashCommunity Manager

    Insights for custom Agents2. On Roadmap

    A suite of dashboards highlighting insights for performance and adoption of your custom agents

    0
    Y
    Forum|Forum|13 days ago
    Y
    yashCommunity Manager

    Insights for Specialized Assistants2. On Roadmap

    You go-to dashboard for assessing performance and adoption for specialized and scoped agents

    0
    Y
    Forum|Forum|13 days ago

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