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The roadmap, product ideas, and product plans are subject to change without notice. This roadmap plan is the current plan for new capabilities in the company’s product lines. However, these plans may be refined, updated, or revised from time to time, based on customer input and market conditions. The plan described herein is provided solely for information purposes, and is not a commitment, promise, or legal obligation to deliver any material, code, or functionality.

Share your feedback in our Product Ideas Portal

Welcome to the Moveworks Product Ideas Portal!We are committed to listening to and incorporating your feedback to our Moveworks Product Roadmap. What

    986 Ideas

    vpawar
    vpawarCommunity Manager

    Ticket Gateway & Identity Gateway5. Limited Preview

    Key Dates:Limited Preview: December 2025Release: Jan 2026What is it:Build your own ticketing integration using Agent Studio Actions. The resulting integration can take advantage of all Service Management SKU capabilities (Interception, EXI, Triage 2.0, etc.).

    2
    vpawar
    Forum|Forum|8 hours ago
    rgeroulo
    rgerouloEmployee

    JDBC Connector for accessing databases4. Future Consideration

    Currently, all integrations need to flow through REST APIs. For databases that do not expose REST APIs, the only way to access the data is to build a custom web service layer that exposes a REST API to then query the data. This is a very large and expensive lift. It would be much easier to have a JDBC type connector that can connect and interact with databases directly, without the need for a REST API.

    2
    Derrick
    Forum|Forum|15 hours ago
    A
    anayak

    Data Mapper in HTTP Actions6. Delivered

    Key Dates:Release: Jan 2026We are thrilled to announce a significant upgrade to the HTTP Action Editor, giving you the power to build complex API payloads directly within Agent Studio.The Core WhyPreviously, HTTP Action bodies were limited to Mustache syntax. While great for simple text substitution, Mustache falls short when you need to construct advanced JSON structures, such as dynamic lists of objects or nested data arrays. This often forced builders to create complex workarounds in Compound Actions just to format the data before the request.The JourneyWe have unlocked the Moveworks Data Mapper syntax within the HTTP Action Body editor. This allows you to:Go Beyond Mustache: Break free from simple text replacement constraints. Build Advanced Bodies: Easily construct lists of objects and complex hierarchies using familiar mapper syntax. Simplify Your Logic: Perform data transformation directly inside the action definition, reducing the need for pre-processing scripts.What's NextThis feature is now available via the HTTP Action Editor UI. We recommend trying it out for plugins that require bulk updates or complex JSON payloads to streamline your plugin architecture! Send us your feedback and recommendations for additional spruce-ups for the HTTP Action Editor UI, and we already have a v2 in the works. 

    0
    A
    Forum|Forum|1 day ago
    ajohanson
    ajohansonEmployee

    Automatic plugin re-triggering post UCA re-auth1. New

    Formally submitting product request on behalf of The Wonderful Company: After a user is prompted to re-authorize 3rd party access, ideal experience would be for AI Assistant to automatically re-trigger the initial plugin request. As seen in below screenshot, user experience is not straightforward to know to type ‘retry’ to re-trigger the approve timecard plugin:  Additional details of request here:  

    2
    ajohanson
    Forum|Forum|1 day ago
    A
    anayak

    Agent Architect Gemini 3 Upgrade6. Delivered

    Key Dates:Release: Dec 2025What is it:We have upgraded Agent Architect to now use Gemini 3 Pro and Flash models to encompass all publicly available levels of reasoning.Features + Current Display:Regarding Agent Architect’s new upgrade, Gemini 3 significantly surpasses Gemini 2.5 with superior complex reasoning, improved factual accuracy (with fewer hallucinations), and enhanced efficiency shown by higher scores on key benchmarks such as Humanity’s Last Exam, MMLU, and AIME. In our first GIF example, we are provided in natural language and code with an end-to-end guide for building an entire Plugin with all needed supplemental components within Agent Studio:   In our second GIF example, we depict the three levels of reasoning (high, medium, and low) comprise of Gemini 3 Pro, Gemini 3 Flash, and Gemini 2.5 Flash Lite, respectively:      

    3
    J
    Forum|Forum|1 day ago
    J
    jdesilvaNew Participant

    Brief Me session expiration1. New

    The functionality of Brief Me has lead to some confusion from our user base. The requirement to lock into Brief Me mode indefinitely has been punishing to users trying to learn how to use the feature. The complaint raised today was from a user who tested Brief Me weeks ago but didn’t exit. Today, responding to an approval notification failed with a response telling the user to exit Brief Me mode.If the context of the file is lost after 24 hours, why does Brief Me mode stay active until explicitly told to Exit?Brief Me knows that the context window is gone, by telling you to Exit. Couldn’t it just use that understanding to exit Brief Me automatically if the context window has passed?

    0
    J
    Forum|Forum|1 day ago
    R
    ramapr1New Participant

    Visibility control for last-activity agent name on ServiceNow HR tickets1. New

    Moveworks AI agent currently displays the name of the employee who performed the last activity on a ServiceNow HR ticket. This encourages employees to reach out directly to the assigned agent, rather than keeping all back and forth correspondence within the HR case, which harms traceability and case history.The proposal with this idea submission is to introduce a visibility control setting within moveworks platform to manage whether the last-activity agent name is shown or completely hide the agent name from being displayed when the case notification is sent to the Moveworks agent. This improves privacy and reduces direct, unofficial contact with the assigned agent. Also maintains a complete, auditable log of activity behind the scenes while preserving a clean, traceable ticket conversation for the employee. It helps ensure HR case communications stay within the ticket thread.

    0
    R
    Forum|Forum|2 days ago
    C
    chaney.zimmermanInspiring

    Sort/group HTTP Actions by Connector7.0 Duplicate

    hey all, was looking through my HTTP actions that i’ve created in the Agent Studio console today trying to find one i created and kept missing it and thought, it would be nice to organize or group these by connector.for example if i have 4 actions that are using my MS Graph connector, and 6 that are using a ServiceNow connector, it would be cool to either filter the list of all HTTP actions for only the actions that match that defined connector OR even develop a view that just separates the actions visually and groups them together by sibling connector.i have a naming scheme for my actions that i follow and it is nice that the most recently edited/used action shows at the top most of the time, but this i think would possibly be a little bit of a cleaner way to look through my ever growing list of HTTP actions.cheers!

    3
    C
    Forum|Forum|2 days ago
    sarthak
    sarthakEmployee

    Sharing & Permissions (Agent Studio RBAC)2. On Roadmap

    Key Dates:Limited Preview: 2026-02-27What is it:Control which plugins and connectors your developers, analysts, and administrators can view, edit, and launch. Will include groups and folders to reduce friction and scale access. Proposal: Access is granted primarily by creating groups and folders. Assets live in folders. Folders define default access. New assets inherit the folder defaults.

    11
    D
    Forum|Forum|3 days ago
    rraj
    rrajEmployee

    Box Enterprise Search connector6. Delivered

    Key Dates:Release: Dec 2025What is it:Search for Box files in Enterprise Search

    0
    rraj
    Forum|Forum|6 days ago
    rraj
    rrajEmployee

    Google Drive Enterprise Search connector6. Delivered

    Key Dates:Release: Dec 2025What is it:Search for Shared Drive and My Drive content in Enterprise Search

    0
    rraj
    Forum|Forum|6 days ago
    rraj
    rrajEmployee

    Confluence Cloud Enterprise Search connector6. Delivered

    Key Dates:Release: Dec 2025What is it:Enables users to search for millions of documents from Confluence Cloud in Enterprise Search

    0
    rraj
    Forum|Forum|6 days ago
    rraj
    rrajEmployee

    SharePoint Online and OneDrive Enterprise Search (Live search)6. Delivered

    Key Dates:Release: Dec 2025What is it:Next-gen connector for MS Graph API to search Sharepoint Online and OneDrive

    0
    rraj
    Forum|Forum|6 days ago
    rraj
    rrajEmployee

    SharePoint Online Enterprise Search (Indexed Connector)6. Delivered

    Key Dates:Release: Dec 2025What is it:Next-gen connector for Sharepoint Online for Enterprise Search

    0
    rraj
    Forum|Forum|6 days ago
    nicholas.marr
    nicholas.marrNew Participant

    SDA (Structured Data Analysis) Plugin Level Toggle5. Not Enough Info to Make Decision

    Would be helpful to have an SDA on/off toggle on each plugin as we’ve noticed that it calls on some plugins that we don’t want it to run on. 

    3
    T
    Forum|Forum|6 days ago
    A
    andrewwhitleyKnown Participant

    Initiate user sync1. New

    It would be very helpful if we could initiate a user sync. If I am making a change to how users are mapped (adding in a new app, adjusting attributes, adding in new custom attributes, making changes due to changes in the applications), I have to wait 4 hours just to see if the change I made was successful. If there was an error, now I have to wait 8+ hours. In general this just impacts development time, but it has impacted production when applications change their attributes which has caused users to lose access until it synced correctly.

    0
    A
    Forum|Forum|6 days ago
    S
    SamaranNew Participant

    Resolver strategy options are not aligning correctly with the slot values.1. New

    Resolver strategy options are not aligning correctly with the slot values. Based on our analysis, the resolver strategy options are not appearing in the defined order and are getting mixed up with slot collection values. Sometimes the resolver strategy options appear first, while other times they appear last, which may create confusion for the user.We are observing this issue more frequently in flows that do not require a decision policy. However, even in flows built with a decision policy, the resolver strategy options are not behaving consistently.We request the product team to look into this and provide a controlled option flow for the user to ensure a better experience.

    5
    A
    Forum|Forum|6 days ago
    vpawar
    vpawarCommunity Manager

    New Ticketing Setup Experience2. On Roadmap

    Key Dates:Release: Feb 2026What is it:Reimagined setup experience for partners to configure ticketing with no friction.

    0
    vpawar
    Forum|Forum|6 days ago
    DIANA.TWC
    DIANA.TWCInspiring

    Manage/minimize AI Assistant "Thinking" on screen1. New

    I want to be able to manage what text is displayed during the “Thinking” step of my AI Assistant.Currently, the name of all the plugins being used are showing up on the screen. In some cases, these plugin names can be shown on the screen as 5 or 6 different lines, which can be noisy and look very robotic.We’d like to have the ability to update the language used while the user waits for a response, or at the very least limit the visibility to 1 or 2 lines on the screen for all plugins. 

    0
    DIANA.TWC
    Forum|Forum|7 days ago
    J
    jaime.rennKnown Participant

    data api for knowledge ingestion and user1. New

    At our company we do not ingest every single wiki article for various reasons - nor is every content type ingested from our intranet.  I perform manual download of knowledge ingested and xlookups against an igloo report i get weekly to see if all the ingested wiki articles i expect to be ingested in Moveworks is.  I would love if we had a data api to access the ingested, indexed knowledge so i can automate compares and reduce the manual labor to do checks on what was ingested by Moveworks and how long ago , etc.  Would love a similiar capability for user ingestion.  A data api so i can see what users are enabled and not to compare against on new hire and TLX rosters. 

    0
    J
    Forum|Forum|7 days ago
    R
    ryan.kornienkoNew Participant

    Interaction surface being accessible in Agent Studio platforms.1. New

    Currently, developers don’t have access to which interaction surface a request came from when Moveworks executes an action and sends the payload to the API. It would be great if we could customize the payload of an action to be able to send to the API where the interaction came from, example: ‘zoom’, ‘slack’, ‘movewebchat’, etc. Our use case is that we want to synchronize sending images across all interaction surfaces for a particular agent so if we had access to interaction surface, we could tell if it came to zoom send to the image to the user’s Moveworks chat in zoom, if it came from slack send the image to the user’s Moveworks chat in slack, etc.

    0
    R
    Forum|Forum|7 days ago
    P
    puneegupKnown Participant

    Campagin Reporting Automation for Employee Communications Module1. New

    I am sharing an idea for enhancing the Employee Communication Module's - Campaigns reporting functionality to reduce manual effort.Current Workflow:Once a campaign is created and completed, the report must be manually downloaded each time and shared with the intended recipients. This process can be time-consuming, especially when follow-ups or reminders are required.Use Case Example:Recently, I ran a campaign for application license management. As employees don’t always respond immediately, I had to:Download the campaign report multiple times over a period of days or weeks Manually share it with the application support team Wait for responses and send reminders to users who hadn’t taken actionSuggested Enhancements: Automated Report Delivery: Enable the option to automatically send the campaign report to selected recipients after a defined period (e.g., 7 days or 15 days). Allow scheduling of report delivery based on the campaign's age or status. Auto Reminders: Provide the ability to send automated reminders to users who haven’t taken action, with options for 1 or 2 reminders at predefined intervals. These enhancements would significantly reduce manual effort and improve the efficiency of managing campaigns and follow-ups.Thank you!

    0
    P
    Forum|Forum|7 days ago
    K
    KaviKnown Participant

    Comment / Notes Functionality in the Mapper Editor1. New

    While working in the mapper editor, users currently have no way to add contextual comments or inline notes. This makes it difficult to document mapping logic, explain transformations or share reasoning with collaborators. Proposed Enhancement : Introduce a Comment or inline Notes feature directly within the mapper editor.

    0
    K
    Forum|Forum|8 days ago
    Danielle.K
    Danielle.KKnown Participant

    Add the number of pending approvals to the approvals button1. New

    Some users are not aware that they have multiple approvals pending. If the button could have in parentheses the number of approvals a user has left, we hope it will help reduce the number of missed approvals.

    0
    Danielle.K
    Forum|Forum|9 days ago
    D
    DanSpenglerNew Participant

    Get Help button in Communications Campaigns1. New

    We sometimes run campaigns where we encourage users to complete a specific task (like download an app, change an account setting, etc.) There’s a reasonable expectation that some number of them are going to need assistance or run into issues.  However, the messages for campaigns don’t include the feedback buttons, most importantly the Get Help link.  Hoping they’ll realize they can conversationally request to file a ticket isn’t a good solution since users have a wide range of technical literacy.At the very least, I’d like to see these small buttons included on these messages.  Even better would be additional options for button configuration in the campaign to include a Get Help button in line with the others.  This could also be expanded to include other ingested forms as well.

    0
    D
    Forum|Forum|9 days ago

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