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The roadmap, product ideas, and product plans are subject to change without notice. These plans may be refined, updated, or revised from time to time, based on customer input and market conditions. The plan described herein is provided solely for information purposes, and is not a commitment, promise, or legal obligation to deliver any material, code, or functionality.

Share your feedback in our Product Ideas Portal

Welcome to the Moveworks Product Ideas Portal!We are committed to listening to and incorporating your feedback to our Moveworks Product Roadmap. What...

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    1123 Ideas

    Y
    yashCommunity Manager

    Moveworks Insights2. On Roadmap

    You go-to dashboard for getting usage and adoption insights for overall Moveworks platform.

    0
    Y
    Forum|Forum|13 days ago
    Y
    yashCommunity Manager

    Analytics agent2. On Roadmap

    Interact with an AI agent to get analytics and insights about Enterprise search.

    0
    Y
    Forum|Forum|13 days ago
    vpawar
    vpawarCommunity Manager

    Streamlined Instance Onboarding for Partners & Admins2. On Roadmap

    Automatically sends welcome emails to superadmins upon instance creation and allows admins to onboard additional users without requiring user identity setup. Reduces time-to-first-login and eliminates a key friction point in initial instance configuration.

    0
    vpawar
    Forum|Forum|13 days ago
    J
    JonathanKnown Participant

    Help with export for multi line posts1. New

    Hey Team,When we have people trying to use Moveworks to help them with email they frequently post larger lines of text which gets parsed terribly when exporting. Is there any thought on trying to improve that? 

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    J
    Forum|Forum|14 days ago
    M
    msvec80Employee

    Ability to Generate a Manifest of Studio Plugins4. Future Consideration

    The ability to create a manifest of plugins in Agent Studio with some metadata (name, description, etc) would allow for simpler visibility into what the assistant can do especially if many plugins are deployed.  For example, surfacing this manifest to the assistant would allow it to tell users more details about the systems it can take actions in and what i can do.  It could also allow sharing these capabilities in other mediums (e.g. internal ai marketplaces, etc).  Dynamically would be ideal (e.g. via API) but even a JSON type export would help. 

    2
    Ajay Merchia
    Forum|Forum|18 days ago
    E
    EdithWilsonNew Participant

    Create company specific default campaign objectives (templates) for campaigns / employee comms1. New

    It would be more efficient and impactful for there to be functionality to enable us to create our own company campaign objectives (templates) and be able to save them and access them via drop down list for “create campaign” in employee communications. Ideally the feature would enable the following:Admins can create and save templates for campaigns.  Templates can be copies and edited.  Templates can be individually named. Templates will show up in the drop down list for  “Create Campaign” Templates can be deleted from the drop down list as needed with out impacting past communications utilizing that template. Audit history of the template for creation, edits, user name and timestamp.  Nice to have: Visually identifiers  like icons and emojis to distinguish the campaign.

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    E
    Forum|Forum|18 days ago
    S
    Saranya MInspiring

    Request for SharePoint List Integration Support6. Delivered

    Hi Team, As per today’s feasibility check in MW, there is currently no feature available for integrating SharePoint Lists. While we do have a “File Search” feature, it does not support SharePoint List integration. Kindly consider enabling a feature or leveraging Agentic AI to support this integration.Thanks

    4
    P
    Forum|Forum|18 days ago
    A
    anayak

    Agent Architect Gemini 3 Upgrade4. Future Consideration

    What is it:We have upgraded Agent Architect to now use Gemini 3 Pro and Flash models to encompass all publicly available levels of reasoning.Features + Current Display:Regarding Agent Architect’s new upgrade, Gemini 3 significantly surpasses Gemini 2.5 with superior complex reasoning, improved factual accuracy (with fewer hallucinations), and enhanced efficiency shown by higher scores on key benchmarks such as Humanity’s Last Exam, MMLU, and AIME. In this example, we are provided in natural language and code with an end-to-end guide for building an entire Plugin with all needed supplemental components within Agent Studio:The three levels of reasoning (high, medium, and low) comprise of Gemini 3 Pro, Gemini 3 Flash, and Gemini 2.5 Flash Lite, respectively: 

    5
    afleury
    Forum|Forum|20 days ago
    A
    andrewwhitleyInspiring

    Enable more control on default functionality4. Future Consideration

    As someone who is not using a lot of the OOB functionality (ticketing, approvals, access, etc) and instead building it in Agent Studio, the OOB functionality is still shown to the users which creates a poor user experience. Can we have more control to turn this functionality off or control how it works?Examples:I initiate a generic approval flow to a user to approve something. Once they approve or deny, they have buttons to see next approvals/all approvals. They would expect this to actually show all approvals in all systems which is not the case. Instead it is just what moveworks is aware of which may be stale as records are kept for 30 days. The best workaround I was provided by support was to have the buttons instead respond with a message saying what to type to initiate the plugin for approvals. I have a plugin to comment on a ticket. When I attempt to use it, instead the default functionality to comment is initiated and says I don’t have access as it is disabled. For “Get more help” on a error, I can have it do default ticket creation or a link. I would like it to be able to call a plugin instead. For a link, the button instead opens up a moveworks site which gives the link.

    3
    A
    Forum|Forum|20 days ago
    G
    Gabor NemethNew Participant

    RBAC for Level 1 team5. Not Enough Info to Make Decision

    Build more fine‑grained RBAC for Level 1 Triage Service Desk teams to support least‑privilege access.Current roles are too coarse and require over‑provisioning (Admin) for basic triage tasks, creating governance, audit, and operational risk.

    2
    Ajay Merchia
    Forum|Forum|21 days ago
    ashankar
    ashankarCommunity Manager

    Streamlined User Identity Configuration2. On Roadmap

    Simplified experience to set up user identity, offering attribute validation, profile review screen and much more

    1
    K
    Forum|Forum|21 days ago
    R
    ryan.kornienkoNew Participant

    Interaction surface being accessible in Agent Studio platforms.4. Future Consideration

    Currently, developers don’t have access to which interaction surface a request came from when Moveworks executes an action and sends the payload to the API. It would be great if we could customize the payload of an action to be able to send to the API where the interaction came from, example: ‘zoom’, ‘slack’, ‘movewebchat’, etc. Our use case is that we want to synchronize sending images across all interaction surfaces for a particular agent so if we had access to interaction surface, we could tell if it came to zoom send to the image to the user’s Moveworks chat in zoom, if it came from slack send the image to the user’s Moveworks chat in slack, etc.

    4
    Kevin Mok
    Forum|Forum|24 days ago
    Indrashis
    IndrashisEmployee

    Simplification of the left nav bar in MW Setup (Enterprise Search)6. Delivered

    Simplify and reorganize the left navigation in MW Setup for Enterprise Search to make key setup tasks easier to find and reduce configuration friction.

    1
    Indrashis
    Forum|Forum|25 days ago
    lalikuma
    lalikumaKnown Participant

    Alerts (email or notification to admin) - When customer pressed unhelpful Navi feedback4. Future Consideration

    Alerts (email or notification to admin) -  When customer pressed unhelpful Navi feedback 

    3
    Y
    Forum|Forum|25 days ago
    N
    Nick WorkmanNew Participant

    Include Proactive Notifications in Analytics1. New

    We are not able to see the start of bot interactions that were initiated by a proactive notification (i.e. password expiry, approval notifications, etc.) This makes it difficult to determine the context of an interaction, especially if one gets flagged as unhelpful.Is there a way to include those proactive notifications in the interaction logs?To reduce ignored notification logs, the initial notification log could just last the lifespan of the links to filter out ignored notifications.

    1
    Y
    Forum|Forum|25 days ago
    Jared
    JaredInspiring

    Feature Request: Analytics for Proactive (“Pushed”) Bot Communications2. On Roadmap

    Overview Currently, the platform’s analytics focus on user-initiated interactions with our Moveworks bot. However, as customer bots evolve to be more proactive—sending notifications and updates without direct user prompts—we lack visibility into the reach and effectiveness of these communications. To better understand the impact of bot-initiated messages, we propose the addition of analytics for proactive communications. This would provide insights into what types of messages are being sent, how frequently, and how users are engaging with them. Proposal: Implement Analytics for Bot-Initiated Messaging We request a new analytics capability to track and analyze any communication that originates from the bot, including but not limited to:• System-generated notifications (e.g., password reset alerts)• Employee communications tool messages• Creator Studio-initiated messages• Concierge or plugin-based notifications (e.g., ITSM status updates, comments)• External integration notifications (e.g., ITSM approval workflows) Key Metrics & Capabilities Requested:1. Message Volume Tracking – How many bot-initiated messages are being sent over time?2. Message Source Breakdown – Categorization by system, integration, or trigger type.3. Recipient Insights – Who is receiving these messages? Are certain groups more (or less) engaged than others?4. Engagement Metrics – How do users interact with bot-initiated messages? (e.g., click rates, dismissals, response rates)5. Impact Measurement – Correlation between notifications and user actions (e.g., did a status change notification lead to a follow-up inquiry?). Benefits:• Visibility – Understand the scale and scope of bot-initiated communications.• Optimization – Identify which messages are effective and refine strategies accordingly.• User Experience Improvement – Reduce notification fatigue by analyzing engagement trends.• Data-Driven Decision Making – Leverage insights to enhance proactive support efforts. By implementing analytics for proactive bot messaging, we can ensure that these communications are both meaningful and effective, ultimately improving the best possible user experience and the value of the Moveworks bot.

    15
    Y
    Forum|Forum|25 days ago
    gmerrill
    gmerrillEmployee

    Proactive tracking for users that block a bot4. Future Consideration

    Raising this on behalf of clients who need to be notified whenever a user blocks a bot. We need a feature that detects that the bot is being blocked and either alerts an administrator or generates a report that can power an automated email to get those blocking users back on the bot.This feature should ensure that it checks the roster to stay up to date with current employees and do a check so that users that unblock the bot on their own get removed from the report. 

    8
    K
    Forum|Forum|26 days ago
    K
    KaviKnown Participant

    Enable export/download of users who have blocked the assistant to admin1. New

    Add an “Export blocked users” capability in the moveworks setup user ingestion area that allows authorized roles to download a list of users who have blocked the assistant. At the moment we need to raise support ticket to get this extract.

    1
    K
    Forum|Forum|26 days ago
    rraj
    rrajCommunity Manager

    Enterprise Search Plugin Rollout to US Customers6. Delivered

    Upgrade all US customers to the new Enterprise Search plugin. Additional updates can be found below  

    0
    rraj
    Forum|Forum|26 days ago
    rraj
    rrajCommunity Manager

    Enterprise Search Plugin Rollout to EU Customers6. Delivered

    Upgrade all EU customers to the new Enterprise Search plugin. Additional updates can be found below..

    0
    rraj
    Forum|Forum|26 days ago
    A
    AnnaTNew Participant

    Providing link to the the system whenever it is mentioned in the response1. New

    There is no reliable way to ensure that a link will be included in the summarized AI Assistant’s response even if it's present in the available knowledge. We want to figure out how we can more confidently surface links to the users in the provided response so that they can be seamlessly redirected. For example when the bot is guiding users to go to SAP, Concur, Workday, learning platform or any other the link should be embedded into the response so that user don’t need to search for the URL.

    0
    A
    Forum|Forum|28 days ago
    M
    MshaulNew Participant

    Version Control in Agent Studio7.0 Duplicate

    We are very excited about the updated Agent Studio, but there is some concern about the associated risk without version control. For instance, if two MW users were working on the same Agent Studio Plugin/Conversational Flow and there was a mistake, they would not be currently be able to revert versions (at least not from within Agent Studio). 

    1
    D
    Forum|Forum|30 days ago
    G
    glambInspiring

    Request to Increase Secure Listener Rate Limit6. Delivered

    Your documentation notes that Secure Listeners are rate-limited to “up to 5 requests per second.” This is a constraint for our workflows where we need to notify 100+ users concurrently for a single daily use case.Under the current rate limit:While we can delay individual webhook calls from a large batch of triggers, doing so introduces delays in the overall communication and degrades the user experience. We can also attempt to load balance webhook calls using multiple listeners to stay within the limit, but this adds unnecessary complexity to our architecture and maintenance. In many cases, we cannot easily control or predict how many webhooks will be fired within a single second, especially for event-driven workflows that generate bursts of activity.It would be very helpful to significantly increase this rate limit or provide higher-throughput options so we can better support high-volume workflows without additional overhead.

    5
    Kevin Mok
    Forum|Forum|30 days ago
    A
    andrewwhitleyInspiring

    Slot Resolver strategy inference suggestions5. Not Enough Info to Make Decision

    Problems:We do not have much influence over how to get slots to infer (descriptions and the 3 inference options are nice, but are not sufficient in many use cases) Slot Resolver Strategies are very poor with inference when the options to choose are objects with multiple attributes. I can make it work by just outputting the name of the value (list of strings instead of list of objects), but I also have description values for each option object that I want to be considered to assist in choosing the correct option. This approach also means the api calls are made twice for resolver strategies: once in the resolver strategy to get the string list and then again to get the object in the conversational process which is needed for further actions. If a slot is inferred incorrectly, the user can ask for a change, but it doesn’t handle that change very reliably, if at all. Asking for all options of a slot does not always work and if it does, it usually is cut off after around 20.Current Workaround:Use a generate_structured_value_action to take in a description slot (and possibly others like the user) and do the selection This enables me to pass it multiple attributes to use for selection and build out a detailed prompt on how to choose the proper values. I have it also return a confidence score so if it isn’t confident in the choice, I can exit the plugin with information to provide more detail One negative here is that it then lacks the full context of the conversation. I can try and grab the context with a slot, but that does not always work reliably. Use plugin, conversational process, and slot descriptions to try and influence behavior as much as possible for choosing options and displaying options properly, but this does not always work reliably.While this is working well, I want slots themselves to be able to handle this sort of behavior instead of building around the problems.Proposed solutions:For a slot, give us a text box to define the system_prompt and user_input just like the generate_structured_value_action. This should work seamlessly with resolver strategies. The system prompt can define the logic on how to use inputs to choose the proper slot value and when it is necessary to ask the user for an exact value. For slots that are not set to always infer, always output a human readable version of the value selected on the action when it is selected. At any time afterwards, the user may request to change the value. If they do so, the conversational process goes back to the action where the slot is set as required and moves forward from there. Slots set as required in following steps should be reconsidered in this case. If a user asks to see all options of a slot that has a resolver strategy, all options are presented to the user and they are not cut off after ~20. The max I have currently is around 130 options for 1 slot. Most are under 20, but I do have multiple over this. Give the context as another system provided variable that can be leveraged in a conversational process like data and meta_info

    4
    A
    Forum|Forum|1 month ago
    D
    dhorvathCommunity Manager

    Version History2. On Roadmap

    Revert changes made in Agent Studio Assets.

    1
    kyril.remillard
    Forum|Forum|1 month ago

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