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Coming Soon Jan 26: A New Look for Moveworks Web Experiences (Assistant on Web, Enterprise Search, E...

1 month ago

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The roadmap, product ideas, and product plans are subject to change without notice. This roadmap plan is the current plan for new capabilities in the company’s product lines. However, these plans may be refined, updated, or revised from time to time, based on customer input and market conditions. The plan described herein is provided solely for information purposes, and is not a commitment, promise, or legal obligation to deliver any material, code, or functionality.

Share your feedback in our Product Ideas Portal

Welcome to the Moveworks Product Ideas Portal!We are committed to listening to and incorporating your feedback to our Moveworks Product Roadmap. What

Forum|Forum|1 year ago

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986 Ideas

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glambInspiring

Request to Increase Secure Listener Rate Limit4. Future Consideration

Your documentation notes that Secure Listeners are rate-limited to “up to 5 requests per second.” This is a constraint for our workflows where we need to notify 100+ users concurrently for a single daily use case.Under the current rate limit:While we can delay individual webhook calls from a large batch of triggers, doing so introduces delays in the overall communication and degrades the user experience. We can also attempt to load balance webhook calls using multiple listeners to stay within the limit, but this adds unnecessary complexity to our architecture and maintenance. In many cases, we cannot easily control or predict how many webhooks will be fired within a single second, especially for event-driven workflows that generate bursts of activity.It would be very helpful to significantly increase this rate limit or provide higher-throughput options so we can better support high-volume workflows without additional overhead.

Forum|Forum|15 days ago

Kingcuong1New Participant

Image Support for GovCloud for Employee Comms1. New

Requesting Image Support for GovCloud for Employee Comms. This will be very useful for our organization as we send out daily citywide emails with images.

Forum|Forum|15 days ago

andrew.mairenaCommunity Manager

Live Agent Feature Enhancements2. On Roadmap

Key Dates:Release: December 2025What is it:Enhancements include transcript support for web (the user can download the transcript from their session with a live agent), and fallback to the default live image based on a setting. Additional details related to the new configuration we allow for the default image agent image, also mentioned on our help documentation page. [Service Now specific config] Using your assistant image (AKA bot image) instead of the image you've configured within Service Now: This new configuration option is only available for Service Now live agent customers. If you are having issues displaying the live agent avatar image that’s been configured within ServiceNow, you can now decide to use your assistant image as the default image.

Forum|Forum|16 days ago

eberteoParticipating Frequently

Is there something like a Personal Developer Instance for developers.4. Future Consideration

Looking to have access to a Personal Developer Instance or a free cloud tenant. Similar to ServiceNow or to SailPoint both APaaS provide users with PDIs. SailPoint does it if you’re an ambassador, so I was hoping for a similar process for Moveworks. But please confirm.

Forum|Forum|17 days ago

austin.kroghKnown Participant

NGCP Get Help: Make Comment Mandatory for Negative Feedback4. Future Consideration

When an employee shares a thumbs down feedback, it would be great if a comment/description was required so that we can more swiftly action the feedback. Many employees are sharing feedback without a comment, and with current NGCP analytics, it’s difficult to associate the feedback with the specific interaction data. Thanks!

Forum|Forum|21 days ago

andrew.mairenaCommunity Manager

World Knowledge2. On Roadmap

Key Dates:Release: January 2026What is it:World Knowledge app helps employee with tasks related reasoning, creativity, and general knowledge. It uses foundation model and public web knowledge in a secure, company-governed instance.

Forum|Forum|24 days ago

dhotre_virupakshaNew Participant

CI/CD for Moveworks Plugins1. New

Hi Folks,We are looking for Ci/CD mechanism migrating Moveworks artifacts from sandbox to PROD.Currently we dont have audit trail of what changed. Anybody has some pointers on this please let us know.Thanks in AdvanceVirupaksha

Forum|Forum|28 days ago

JonathanKnown Participant

Answers Ingestion view1. New

I think it would be great to be able to have the ability to see the answer ingestion without being granted access to Moveworks Setup User.I have many people who handle my KBs and just giving them the ability to see those sections would be great.

Forum|Forum|30 days ago

Ajay MerchiaCommunity Manager

GPT 5.2 support for Agent Studio LLM Actions6. Delivered

Key Dates:Release: December 2025What is it:Use GPT 5.2 in your Agent Studio LLM actions. This is available in US & EU on OpenAI Direct + US on Azure OpenAI.Azure is still working to get GPT-5.2 up in the other data centers. Once available, we'll expand support! Nothing needs to be done to turn it on, just slip the right model ID in your LLM actions.We just gave our model reference a fresh coat of paint, so check it out here: LLM Action Model Reference

Product Ideas

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Share your feedback in our Product Ideas Portal

Request to Increase Secure Listener Rate Limit4. Future Consideration

Image Support for GovCloud for Employee Comms1. New

Live Agent Feature Enhancements2. On Roadmap

Is there something like a Personal Developer Instance for developers.4. Future Consideration

NGCP Get Help: Make Comment Mandatory for Negative Feedback4. Future Consideration

World Knowledge2. On Roadmap

CI/CD for Moveworks Plugins1. New

Answers Ingestion view1. New

GPT 5.2 support for Agent Studio LLM Actions6. Delivered

Ability to bypass user added message blocking for Employee Communications1. New

Embedded AI Assistant UI Upgrade2. On Roadmap

Comms Module needs a Better Editor1. New

Rebranded Web App2. On Roadmap

Source Selection (Web Assistant Only)2. On Roadmap

Conversations API2. On Roadmap

Rich Chat UX Components2. On Roadmap

Token-Level Streaming for Web Assistant2. On Roadmap

GPT-5.1 Assistant Reasoner Upgrade6. Delivered

Brief Me on Web2. On Roadmap

Inline Progress Updates for Plugins2. On Roadmap

Assistant on Web6. Delivered

Content Activity: Form &amp; KB Support2. On Roadmap

User Feedback to Service Now Ticket1. New

Enable Direct Image Paste in Live Chat Agent Interface1. New

User Preference & Notification Management Framework1. New

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Content Activity: Form & KB Support2. On Roadmap