Skip to main content

Get Started

The roadmap, product ideas, and product plans are subject to change without notice. This roadmap plan is the current plan for new capabilities in the company’s product lines. However, these plans may be refined, updated, or revised from time to time, based on customer input and market conditions. The plan described herein is provided solely for information purposes, and is not a commitment, promise, or legal obligation to deliver any material, code, or functionality.

Share your feedback in our Product Ideas Portal

Welcome to the Moveworks Product Ideas Portal!We are committed to listening to and incorporating your feedback to our Moveworks Product Roadmap. What

    1067 Ideas

    E
    emkellyParticipating Frequently

    Greater Control Over Feedback Campaigns4. Future Consideration

    I’d love to have more flexibility on collecting user responses from campaigns. Currently the button for feedback is permanently set to “Submit Feedback”, which doesn’t work for all campaigns that we would like to run.  Another request would be to be able to collect feedback/responses within chat. The submit feedback opens a separate window but we have other 3rd party url links that can do this adequately. The ideal flow would elicit a response that is captured directly within the MW chat window. 

    2
    S
    Forum|Forum|13 days ago
    J
    jason.koczeniakParticipating Frequently

    Employee Communication Ideas4. Future Consideration

    I think the concept around the Employee communications module is great but many small tweaks could make it so much simpler and better to use. Importing users -Why not allow me to select from users?  Uploading a CSV is fine but if I want to send to like 20, why not just allow me to select them from the data you have.Running Campaigns - Analytics leaves a lot to be desired - Downloading a spreadsheet is painful Why can’t I have a table view of the charts? Why not allow me to click the bar charts and get deeper into the data? I have a user who clicked the button 5 times, let me send a different message to them asking if they need help or something. Buttons/Actions - It feels disconnected from the LLM If one option is to open an incident or a form that the bot can serve, why do I only have the option to link out to my ITSM?  Why not have the experience stay within the bot?  Add a button call serve Incident form, Serve X, Y, Z request form. Allow for treeing of responses like a Survey  If you select option A, you get two further choices.  

    2
    S
    Forum|Forum|13 days ago
    M
    MikeINew Participant

    Include option to remove "thinking" process2. On Roadmap

    The visual created by the “thinking” process occurring and then being replaced by the answer/response can be jarring or distracting. I’d like to have the option to chose a single line of text such as “Working on your request. You’ll see your response here soon...” or simply responding with an emoji to show that the bot has your request. 

    7
    DIANA.TWC
    Forum|Forum|13 days ago
    A
    anaTylerCommunity Manager

    Additional Web Customizations for Assistant (Web, Embedded, Reference Page)6. Delivered

    Ability to add a customer logo, secondary color, background app color, and font style

    0
    A
    Forum|Forum|13 days ago
    R
    rashmita.rathNew Participant

    Submit Thumbs up/positive feedback directly6. Delivered

    Need MW to allow submitting Thumbs up/positive feedback directly without the need to open a pop up window and then submit. This will simplify the process for capturing positive user sentiment. Currently users have the follow the standard flow for additional clicks. We need to remove additional clicks and upon click of thumbs up bot could accepts it as a positive feedback. thumbs down can follow the below standard path as its crucial to get the reason for negative feedback to help improve. click on thumbs up - opening popup, add comment in the text field (optional) click on submitRequire users to provide mandatory text feedback when giving a thumbs down feedback. This will help us understand the reasons behind the negative feedback and improve the bot accordingly.

    7
    A
    Forum|Forum|13 days ago
    S
    SudheerCommunity Manager

    🚀 A Smarter API Playground Experience Is Here1. New

    We’re excited to introduce a significantly enhanced API Playground experience in Moveworks Setup — designed to make API testing faster, clearer and more intuitive.If you manage connectors or validate integrations, this update is built specifically for you. What’s Changing?You’ll now see a redesigned API Playground with a structured API library and improved connector support. Instead of manually searching for endpoints, APIs are now organized in a clean, guided layout.Here’s what you can expect:✅ A left-side API library organized by system and use caseEasily browse APIs grouped into logical collections based on system capabilities and use cases.✅ Extended support for Next Gen connectorsImproved compatibility across systems such as Google Drive, Slack and SharePoint_OneDrive.✅ Support for HTTP LDAP Actions via the existing Active Directory connectorYou can now test LDAP-based APIs directly from API Playground to securely query and update on-premise Active Directory systems. This leverages the same Agent Studio functionality and routes requests through the Moveworks on-prem agent.✅ Automatic base URL handlingThe appropriate base URL is automatically resolved based on the selected API, ensuring the request is executed against the correct endpoint without manual configuration.✅ Cleaner and more intuitive user experienceThe updated layout replaces dropdown-based suggestions with a structured navigation panel for easier API discovery.Coming SoonWe’re continuing to enhance API Playground with:🔜 Expanded API collections across supported systems, including Next Gen and Active Directory connectors.🔜 Enhanced permission controls for API executionMore updates will be shared soon. Have questions or feedback? Please post them on our community forum where our team will provide appropriate assistance.Thank you,The Moveworks Setup Team

    0
    S
    Forum|Forum|14 days ago
    S
    Saranya MInspiring

    Request for SharePoint List Integration Support6. Delivered

    Hi Team, As per today’s feasibility check in MW, there is currently no feature available for integrating SharePoint Lists. While we do have a “File Search” feature, it does not support SharePoint List integration. Kindly consider enabling a feature or leveraging Agentic AI to support this integration.Thanks

    3
    S
    Forum|Forum|14 days ago
    K
    KellyMVCommunity Manager

    GPT5.2 Upgrade for Moveworks Reasoning Engine2. On Roadmap

    Upgrading the reasoning engine to use GPT5.2 for improved performance

    0
    K
    Forum|Forum|14 days ago
    nicole.hulst
    nicole.hulstKnown Participant

    End User Notification controls in Copilot4. Future Consideration

    I saw in the Copilot feature overview that the unsubscribe etc are no longer possible in Copilot. For us this is a really important feature as it helps retain the users that have a lot of tickets open because they act as kind of a superuser for other people and open tickets for them. They get overwhelmed with notifications and like to mute some of them but would without that feature mute the bot entirely. Which would lower our active users significantly.Please bring that useful feature back, I don’t understand why it was not considered. 

    15
    whitehead.jasani
    Forum|Forum|15 days ago
    P
    Phil CatheyNew Participant

    Provide Method for External Consumption of Configuration and Permission Logs3. Existing Functionality/Native Skill

    In the Moveworks Gov environment, we have a need to be able to ingest the Configuration and Permissions logs into our corporate SIEM.  Currently, those logs are only available in the Moveworks Console. As part of our CMMC requirements to authorize Moveworks to handle CUI data, we need to have a centralized location for all of our logs to be ingested and monitored by our SOC.  We are already ingesting the logs that are available to us for API calls but adding a mechanism to also be able to ingest these logs into an external system is likely a requirement for many other CMMC accredited companies.  As an example, log entries such as someone being elevated to a Super Admin would be the type of activity that our SOC needs to be able to monitor across all of our SaaS applications.

    3
    P
    Forum|Forum|15 days ago
    J
    jason.koczeniakParticipating Frequently

    Knowledge Score4. Future Consideration

    TLDR; I think having a knowledge score/rating would be usefulEssentially, have Moveworks rate how well it thinks this article is written, the success of it serving an answer, etc..   Currently, I have a few use cases that are frustrating.  My process is to write an article, wait 24 hours for it to ingest, try the next day, make improvements/changes, wait 24 hours, try again, etc…  This is very time consuming and sometimes frustrating.  If there were a way for us to get a better lens into how well an article may be served it may help make that less frustrating and improve our ability to write quality articles tailored to the bot.  

    3
    L
    Forum|Forum|15 days ago
    K
    kaushikDattaNew Participant

    Reminder for servicenow Approvals8.0 Possible Agent Studio Solution

    Hello Team,As part of product feature, the bot sends the notification to user for Approvals, but currently there are no provision of sending reminders to users for the approvalSo it will be great as a product feature there should be a option to send regular reminders for the pending approvals to the users through bot the number of days of reminder nudge should be configurable too 

    6
    M
    Forum|Forum|15 days ago
    afleury
    afleuryInspiring

    Copilot Insights Analytics have a month vs month comparison on the plugin breakdown4. Future Consideration

    A feature that I would find helpful when comparing the breakdowns is to see how a certain plugin is performing compared to previous months. Could have a trend indicator or comparison to last month.Happy to discuss further  

    3
    S
    Forum|Forum|15 days ago
    afleury
    afleuryInspiring

    Ability for Moveworks Chatbot to report on it's performance drawing on Copilot Analytics.4. Future Consideration

    This might be possible with the Data API when it becomes available but I thought it would be a useful feature if Admins or Analytics Admins to ask how the Bot is performing.

    3
    S
    Forum|Forum|15 days ago
    Claudia Sanjuán
    Claudia SanjuánNew Participant

    First Time Users in monhtly view and Returning Users4. Future Consideration

    Hello Moveworks team, To oversee chatbot adoption, we’ve found quite useful to track First time users and Returning users within the legacy Moveworks dashboards.  However we’re missing these metrics in BPI. Therefore,Could we please add a monthly view to the First Time Users metric in BPI / Adoption? (now only available weekly) Secondly, can we please add Returning Users metric to the Adoption dashboard? We understand this metric is not just calculated as Bot Active Employees - First Time Users, so we really cannot pull it off.  Thank you,Claudia - UX Consultant - Siemens Healthineers

    5
    S
    Forum|Forum|15 days ago
    afleury
    afleuryInspiring

    Ability for Moveworks bot to read PDFs attachments inside ServiceNow Knowledge articles6. Delivered

    This would be a nice to have - Moveworks bot being able to read attachments on ServiceNow KB articles, especially PDF files. Currently we work around by copying out contents from PDFs and adding it into the KB article.

    9
    S
    Forum|Forum|15 days ago

    Channel Resolver for MS Teams4. Future Consideration

    Build Channel Resolver capability to reduce the manual workload by IT helpdesk agents from the requests coming into this channel

    5
    S
    Forum|Forum|15 days ago
    gmerrill
    gmerrillEmployee

    Proactive tracking for users that block a bot4. Future Consideration

    Raising this on behalf of clients who need to be notified whenever a user blocks a bot. We need a feature that detects that the bot is being blocked and either alerts an administrator or generates a report that can power an automated email to get those blocking users back on the bot.This feature should ensure that it checks the roster to stay up to date with current employees and do a check so that users that unblock the bot on their own get removed from the report. 

    7
    S
    Forum|Forum|15 days ago
    afleury
    afleuryInspiring

    Voice chat with the Moveworks bot.4. Future Consideration

    Since Chatbots with voice conversational capability seems to be ubiquitous now, is this feature likely to be introduced sometime in the near future? I couldn't see it on Copilot for Web etc. or any of the other roadmaps.

    5
    S
    Forum|Forum|15 days ago
    A
    Ajay ChikaneNew Participant

    Prevent Duplicate Tickets by Disabling Double Click4. Future Consideration

    Sometimes, while creating an incident, users accidentally multi-click the "Open a ticket " button, resulting in multiple duplicate tickets being generated. To prevent this, can we implement a functionality that disables the button after the first click or prevents multiple submissions? This would help avoid duplicate ticket creation. 

    13
    S
    Forum|Forum|15 days ago
    R
    rashmita.rathNew Participant

    MW to consider the Service Now Roles "can contribute" and "cannot contribute" for ingestion from SN5. Not Enough Info to Make Decision

    Moveworks currently considers only “can read” and “cannot read” user roles from Service now to ingest knowledge from service now source.The SN roles of “can contribute” and “cannot contribute” are not considered in Moveworks, leading to users being unable to access necessary articles they have access to. There are multiple instances where users with the “can contribute” role may not necessarily have the “can read” role, due to the fact that contribute access has higher privileges of edit capabilities and obviously they have read permissions.This will enable MW to apply ACLs accurately in the bot. Appreciate 

    12
    S
    Forum|Forum|15 days ago
    Jared
    JaredInspiring

    FR: Ability to edit Employee Comms Campaigns4. Future Consideration

    I’d like to request a feature that allows for the modification of existing Employee Communications Campaigns' text.With the ongoing addition of new functionalities/domains, I find myself needing to update the messaging in the campaigns designed to introduce the bot to new employees. (i.e. insert text to provide samples of what the bot can do.) My current workaround involves terminating the active campaigns and setting up new ones to implement these adjustments. However, this method presents a couple of challenges: Disruption in campaign reporting: Given the minor differences between the messages, it's not ideal to track these campaigns separately as it interrupts the continuity of our reporting. Limitation on the timing of recurring campaigns: The requirement that a new recurring campaign cannot be initiated until after a 24 or 48-hour period from its creation poses a scheduling challenge. This is particularly problematic given our use of the "recurring" filter alongside the "new hire date > x DAYS" filter, creating potential gaps in message delivery to the intended recipients. Would it be possible to implement a feature that enables editing the text of active campaigns to address these issues? This would greatly enhance the efficiency and effectiveness of our employee communications strategy.Happy to add any additional details to help clarify my request as needed, or to talk through Pros and Cons of allowing this. 

    2
    S
    Forum|Forum|15 days ago
    lalikuma
    lalikumaKnown Participant

    Bot should support the images available in Servicenow Knowledge article.4. Future Consideration

    Bot should support the images available in Servicenow Knowledge article.

    4
    S
    Forum|Forum|15 days ago
    afleury
    afleuryInspiring

    Ability to retract or edit a sent message Employee Campaigns4. Future Consideration

    Similar to a recall feature in Outlook. This would be very useful to Moveworks Admins when the audience has been incorrectly captured and the message needs to be immediately retracted or updated.

    3
    S
    Forum|Forum|15 days ago

    Floor plan image lookup inline with message6. Delivered

    Hello!I work at a SaaS company with over 200 zoom rooms globally and 120 zoom rooms in our local HQ office(s). We regularly onboarding 120+ new hires every month and the ability to do quick space lookups is an indispensable feature our new hires use. We use Office Space as the source of truth for our rooms and having Moveworks next-gen copilot have the ability to deliver floor plan images is very much a needed feature. Currently, it delivers the image as a reference link which does not display in Slack mobile. Moveworks classic was able to deliver the location data properly formatted with the floor plan but it seems NGC summarizes said data with no direct image. This would be a great feature to return.

    4
    S
    Forum|Forum|15 days ago

    Filter by product

    • All products
    • Analytics
    • AI Assistant
    • Agent Studio
    • Employee Experience Insights
    • Knowledge Studio
    • Moveworks Setup
    • Enterprise Search
    • Content Integrations
    • Content Gateway
    • Other Integrations
    • Next Gen Triage (2.0)
    • MW4Web
    • Service Management
    • AI Agent Marketplace
    Terms & ConditionsCookie settingsAccessibility statement