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The roadmap, product ideas, and product plans are subject to change without notice. These plans may be refined, updated, or revised from time to time, based on customer input and market conditions. The plan described herein is provided solely for information purposes, and is not a commitment, promise, or legal obligation to deliver any material, code, or functionality.

Share your feedback in our Product Ideas Portal

Welcome to the Moveworks Product Ideas Portal!We are committed to listening to and incorporating your feedback to our Moveworks Product Roadmap. What...

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    1171 Ideas

    I
    ivovybiralNew Participant

    Unily Connector — Page Type Ingestion Filter1. New

    We'd like the ability to filter Unily content ingestion by page/content type.Currently, all content types are ingested without the option to exclude specific categories. This creates a practical problem: content types like news articles have a short shelf life and, once stale, can cause the assistant to return inaccurate or outdated responses. The only current option is to exclude entire site sections, which is too blunt when the issue is type-specific.A page type filter — ideally configurable per connector instance in the admin UI — would allow teams to include only the content types that are appropriate for AI assistant retrieval (e.g. policies, how-to guides, FAQs) and exclude those that aren't (e.g. news, announcements, event pages).This would improve response accuracy and give admins more precise control over what the assistant surfaces to users.

    0
    I
    Forum|Forum|1 month ago
    rahulthakur
    rahulthakurCommunity Manager

    Content Troubleshooting Enhancements in Moveworks Setup6. Delivered

    Major upgrades to Data Crawling Viewer and Control Center with crawled records view, failed API call insights, record activity logs, improved indexing terminology and Redesigned UI/UX.

    0
    rahulthakur
    Forum|Forum|1 month ago
    C
    ctallmanNew Participant

    Moveworks API for Moveworks3. Existing Functionality/Native Skill

    Is there a plugin available that allows Moveworks to pull data out of itself? We have a great idea by one of our analysts. Every day they manually go into Analytics and download the csv of customer feedback. Then they manually sort through the responses to find the details they need so they can reach out to the negatives (thumbs down) and find out more detail. Their idea is to have Dot (our Bot) automatically send a message to him every day containing all the prior days negative interactions.

    3
    Ajay Merchia
    Forum|Forum|1 month ago
    S
    stackdaveNew Participant

    Stack Overflow: updates to the connector listing6. Delivered

    https://marketplace.moveworks.com/connectors/stackoverflowStack Overflow has recently rebranded, there are a few changes to make:Update the logo (asset here) Connector “How to implement” page Under “Prerequisites” Stack Overflow Enterprise Plan → Stack Internal (Enterprise) plan. Plugin “Search for a question” On Overview: Stack overflow → Stack Overflow On the “How to implement” page Under “Introduction”: Search a Question on StackOverflow for Teams → Search a Question on Stack Overflow Internal ...their organization’s private Stack Overflow for Teams knowledge base directly… → their Stack Internal directly Under “Prerequisites”: Stackoverflow Connector → Stack Overflow Connector Under “Installation Steps”: Stackoverflow Connector Guide → Stack Overflow Connector Guide  Under “Appendix  - URL and Query parameters”: Stack Overflow for Teams subdomain → Stack Internal subdomain Thank you for your help!

    2
    Ajay Merchia
    Forum|Forum|1 month ago
    Ajay Merchia
    Ajay MerchiaCommunity Manager

    Minor ML Update: Tool Response Rendering Improvements6. Delivered

    Key DatesFrontier: May 18 2026Standard: May 20 2026Basic: May 26 2026Learn more about our model upgrades here.Tool Response Rendering ImprovementsWe've made some updates to how the Moveworks AI Assistant presents tool responses!The Assistant now presents clean and concise results. Previously, some responses were excessively verbose or surfaced extra, unnecessary information, rather than synthesizing it into a helpful answer. Improvements include four changes that will make responses clearer:Relevance by default: When sharing information from a tool response, the Assistant surfaces only details relevant to your request. Raw data fields, internal identifiers, and technical values you can't act on are omitted. Synthesized answers: When multiple tools contribute to a response, results are combined into a single coherent answer. Plain-language errors: When a tool encounters an error, the Assistant describes the outcome in plain language. Clean output by default: The Assistant won't include verbose technical data in responses unless it's directly useful to you.To verify the improvementsAfter the update is live in your environment: Ask a question that normally triggers a verbose tool response. The Assistant should return a concise, relevant answer.

    0
    Ajay Merchia
    Forum|Forum|1 month ago
    S
    srankichCommunity Manager

    Image Input for LLM Actions4. Future Consideration

    Process images alongside text in your LLM actions using the new `image` parameter on `generate_text_action` and `generate_structured_value_action`. Accepts a File object from a File Slot, enabling OCR, receipt parsing, and visual analysis. Available for OpenAI Direct connections.

    1
    W
    Forum|Forum|1 month ago
    Y
    yashCommunity Manager

    Insights for custom Agents2. On Roadmap

    A suite of dashboards highlighting insights for performance and adoption of your custom agents

    0
    Y
    Forum|Forum|1 month ago
    Y
    yashCommunity Manager

    Insights for Specialized Assistants2. On Roadmap

    You go-to dashboard for assessing performance and adoption for specialized and scoped agents

    0
    Y
    Forum|Forum|1 month ago
    Y
    yashCommunity Manager

    Moveworks Insights2. On Roadmap

    You go-to dashboard for getting usage and adoption insights for overall Moveworks platform.

    0
    Y
    Forum|Forum|1 month ago
    Y
    yashCommunity Manager

    Analytics agent2. On Roadmap

    Interact with an AI agent to get analytics and insights about Enterprise search.

    0
    Y
    Forum|Forum|1 month ago
    vpawar
    vpawarCommunity Manager

    Streamlined Instance Onboarding for Partners & Admins6. Delivered

    Automatically sends welcome emails to superadmins upon instance creation and allows admins to onboard additional users without requiring user identity setup. Reduces time-to-first-login and eliminates a key friction point in initial instance configuration.

    0
    vpawar
    Forum|Forum|2 months ago
    J
    JonathanKnown Participant

    Help with export for multi line posts1. New

    Hey Team,When we have people trying to use Moveworks to help them with email they frequently post larger lines of text which gets parsed terribly when exporting. Is there any thought on trying to improve that? 

    0
    J
    Forum|Forum|2 months ago
    M
    msvec80Employee

    Ability to Generate a Manifest of Studio Plugins4. Future Consideration

    The ability to create a manifest of plugins in Agent Studio with some metadata (name, description, etc) would allow for simpler visibility into what the assistant can do especially if many plugins are deployed.  For example, surfacing this manifest to the assistant would allow it to tell users more details about the systems it can take actions in and what i can do.  It could also allow sharing these capabilities in other mediums (e.g. internal ai marketplaces, etc).  Dynamically would be ideal (e.g. via API) but even a JSON type export would help. 

    2
    Ajay Merchia
    Forum|Forum|2 months ago
    E
    EdithWilsonNew Participant

    Create company specific default campaign objectives (templates) for campaigns / employee comms1. New

    It would be more efficient and impactful for there to be functionality to enable us to create our own company campaign objectives (templates) and be able to save them and access them via drop down list for “create campaign” in employee communications. Ideally the feature would enable the following:Admins can create and save templates for campaigns.  Templates can be copies and edited.  Templates can be individually named. Templates will show up in the drop down list for  “Create Campaign” Templates can be deleted from the drop down list as needed with out impacting past communications utilizing that template. Audit history of the template for creation, edits, user name and timestamp.  Nice to have: Visually identifiers  like icons and emojis to distinguish the campaign.

    0
    E
    Forum|Forum|2 months ago
    S
    Saranya MInspiring

    Request for SharePoint List Integration Support6. Delivered

    Hi Team, As per today’s feasibility check in MW, there is currently no feature available for integrating SharePoint Lists. While we do have a “File Search” feature, it does not support SharePoint List integration. Kindly consider enabling a feature or leveraging Agentic AI to support this integration.Thanks

    4
    P
    Forum|Forum|2 months ago
    A
    anayak

    Agent Architect Gemini 3 Upgrade4. Future Consideration

    What is it:We have upgraded Agent Architect to now use Gemini 3 Pro and Flash models to encompass all publicly available levels of reasoning.Features + Current Display:Regarding Agent Architect’s new upgrade, Gemini 3 significantly surpasses Gemini 2.5 with superior complex reasoning, improved factual accuracy (with fewer hallucinations), and enhanced efficiency shown by higher scores on key benchmarks such as Humanity’s Last Exam, MMLU, and AIME. In this example, we are provided in natural language and code with an end-to-end guide for building an entire Plugin with all needed supplemental components within Agent Studio:The three levels of reasoning (high, medium, and low) comprise of Gemini 3 Pro, Gemini 3 Flash, and Gemini 2.5 Flash Lite, respectively: 

    5
    afleury
    Forum|Forum|2 months ago
    A
    andrewwhitleyInspiring

    Enable more control on default functionality4. Future Consideration

    As someone who is not using a lot of the OOB functionality (ticketing, approvals, access, etc) and instead building it in Agent Studio, the OOB functionality is still shown to the users which creates a poor user experience. Can we have more control to turn this functionality off or control how it works?Examples:I initiate a generic approval flow to a user to approve something. Once they approve or deny, they have buttons to see next approvals/all approvals. They would expect this to actually show all approvals in all systems which is not the case. Instead it is just what moveworks is aware of which may be stale as records are kept for 30 days. The best workaround I was provided by support was to have the buttons instead respond with a message saying what to type to initiate the plugin for approvals. I have a plugin to comment on a ticket. When I attempt to use it, instead the default functionality to comment is initiated and says I don’t have access as it is disabled. For “Get more help” on a error, I can have it do default ticket creation or a link. I would like it to be able to call a plugin instead. For a link, the button instead opens up a moveworks site which gives the link.

    3
    A
    Forum|Forum|2 months ago
    G
    Gabor NemethNew Participant

    RBAC for Level 1 team5. Not Enough Info to Make Decision

    Build more fine‑grained RBAC for Level 1 Triage Service Desk teams to support least‑privilege access.Current roles are too coarse and require over‑provisioning (Admin) for basic triage tasks, creating governance, audit, and operational risk.

    2
    Ajay Merchia
    Forum|Forum|2 months ago
    ashankar
    ashankarCommunity Manager

    Streamlined User Identity Configuration6. Delivered

    Simplified experience to set up user identity, offering attribute validation, profile review screen and much more

    1
    K
    Forum|Forum|2 months ago
    R
    ryan.kornienkoNew Participant

    Interaction surface being accessible in Agent Studio platforms.4. Future Consideration

    Currently, developers don’t have access to which interaction surface a request came from when Moveworks executes an action and sends the payload to the API. It would be great if we could customize the payload of an action to be able to send to the API where the interaction came from, example: ‘zoom’, ‘slack’, ‘movewebchat’, etc. Our use case is that we want to synchronize sending images across all interaction surfaces for a particular agent so if we had access to interaction surface, we could tell if it came to zoom send to the image to the user’s Moveworks chat in zoom, if it came from slack send the image to the user’s Moveworks chat in slack, etc.

    4
    Kevin Mok
    Forum|Forum|2 months ago
    Indrashis
    IndrashisEmployee

    Simplification of the left nav bar in MW Setup (Enterprise Search)6. Delivered

    Simplify and reorganize the left navigation in MW Setup for Enterprise Search to make key setup tasks easier to find and reduce configuration friction.

    1
    Indrashis
    Forum|Forum|2 months ago
    lalikuma
    lalikumaKnown Participant

    Alerts (email or notification to admin) - When customer pressed unhelpful Navi feedback4. Future Consideration

    Alerts (email or notification to admin) -  When customer pressed unhelpful Navi feedback 

    3
    Y
    Forum|Forum|2 months ago
    N
    Nick WorkmanNew Participant

    Include Proactive Notifications in Analytics1. New

    We are not able to see the start of bot interactions that were initiated by a proactive notification (i.e. password expiry, approval notifications, etc.) This makes it difficult to determine the context of an interaction, especially if one gets flagged as unhelpful.Is there a way to include those proactive notifications in the interaction logs?To reduce ignored notification logs, the initial notification log could just last the lifespan of the links to filter out ignored notifications.

    1
    Y
    Forum|Forum|2 months ago
    Jared
    JaredInspiring

    Feature Request: Analytics for Proactive (“Pushed”) Bot Communications2. On Roadmap

    Overview Currently, the platform’s analytics focus on user-initiated interactions with our Moveworks bot. However, as customer bots evolve to be more proactive—sending notifications and updates without direct user prompts—we lack visibility into the reach and effectiveness of these communications. To better understand the impact of bot-initiated messages, we propose the addition of analytics for proactive communications. This would provide insights into what types of messages are being sent, how frequently, and how users are engaging with them. Proposal: Implement Analytics for Bot-Initiated Messaging We request a new analytics capability to track and analyze any communication that originates from the bot, including but not limited to:• System-generated notifications (e.g., password reset alerts)• Employee communications tool messages• Creator Studio-initiated messages• Concierge or plugin-based notifications (e.g., ITSM status updates, comments)• External integration notifications (e.g., ITSM approval workflows) Key Metrics & Capabilities Requested:1. Message Volume Tracking – How many bot-initiated messages are being sent over time?2. Message Source Breakdown – Categorization by system, integration, or trigger type.3. Recipient Insights – Who is receiving these messages? Are certain groups more (or less) engaged than others?4. Engagement Metrics – How do users interact with bot-initiated messages? (e.g., click rates, dismissals, response rates)5. Impact Measurement – Correlation between notifications and user actions (e.g., did a status change notification lead to a follow-up inquiry?). Benefits:• Visibility – Understand the scale and scope of bot-initiated communications.• Optimization – Identify which messages are effective and refine strategies accordingly.• User Experience Improvement – Reduce notification fatigue by analyzing engagement trends.• Data-Driven Decision Making – Leverage insights to enhance proactive support efforts. By implementing analytics for proactive bot messaging, we can ensure that these communications are both meaningful and effective, ultimately improving the best possible user experience and the value of the Moveworks bot.

    15
    Y
    Forum|Forum|2 months ago
    gmerrill
    gmerrillEmployee

    Proactive tracking for users that block a bot4. Future Consideration

    Raising this on behalf of clients who need to be notified whenever a user blocks a bot. We need a feature that detects that the bot is being blocked and either alerts an administrator or generates a report that can power an automated email to get those blocking users back on the bot.This feature should ensure that it checks the roster to stay up to date with current employees and do a check so that users that unblock the bot on their own get removed from the report. 

    8
    K
    Forum|Forum|2 months ago

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