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The roadmap, product ideas, and product plans are subject to change without notice. This roadmap plan is the current plan for new capabilities in the company’s product lines. However, these plans may be refined, updated, or revised from time to time, based on customer input and market conditions. The plan described herein is provided solely for information purposes, and is not a commitment, promise, or legal obligation to deliver any material, code, or functionality.

Share your feedback in our Product Ideas Portal

Welcome to the Moveworks Product Ideas Portal!We are committed to listening to and incorporating your feedback to our Moveworks Product Roadmap. What

    1068 Ideas

    Floor plan image lookup inline with message6. Delivered

    Hello!I work at a SaaS company with over 200 zoom rooms globally and 120 zoom rooms in our local HQ office(s). We regularly onboarding 120+ new hires every month and the ability to do quick space lookups is an indispensable feature our new hires use. We use Office Space as the source of truth for our rooms and having Moveworks next-gen copilot have the ability to deliver floor plan images is very much a needed feature. Currently, it delivers the image as a reference link which does not display in Slack mobile. Moveworks classic was able to deliver the location data properly formatted with the floor plan but it seems NGC summarizes said data with no direct image. This would be a great feature to return.

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    Forum|Forum|15 days ago
    ashokmoorthy
    ashokmoorthyInspiring

    Need provision to upload attachment after a ticket created6. Delivered

    Hi Team,We need a way to add/upload attachments after a ticket is created.Assume, the agent is asking for additional details and the user want to add few more details along with screenshots. There is no way today with copilot version. The bot will allow users to add only text comments, and if the user wants to add images, they've got to go to SNOW.Just to add attachments, If we ask the user to go to SNOW, which is worse? Is there a way we can improve this?

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    Forum|Forum|15 days ago

    Embed video in comms/campaigns4. Future Consideration

    Customer would like to have the ability to embed a video in a campaign or comm, not just offer a link to a video

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    Forum|Forum|15 days ago
    lalikuma
    lalikumaKnown Participant

    Set OOO using the BOT8.0 Possible Agent Studio Solution

    Set the Vacation rule or OOO using the BOT. 

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    Forum|Forum|15 days ago
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    rashmita.rathNew Participant

    Notification should not be delivered to bot during an active conversation. 6. Delivered

    Notification should not be delivered during an active conversation. This interrupts the current conversation and confuses the user on the current work flow. 

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    Forum|Forum|15 days ago
    R
    reid.mozleyInspiring

    Agent Studio Folders7.0 Duplicate

    The current agent studio landscape is nice, however one issue is the lack of organizational tools. I've integrated only one system so far within agent studio, but if it weren't for the fact that it uses a different UI than Creator Studio, my workspace would have been extremely cluttered.It would be incredibly beneficial if we had the ability to group use cases and plugins together. Even within specific scopes, for example: within HTTP actions, it would be helpful to group all of my Coupa actions into a folder, and separately create another folder for Workday, and so on. This could apply in compound actions, conversation processes, and plugins as well.Having everything grouped together currently leads to a cluttered workspace, making it difficult to work efficiently. Overall, the tool is fantastic and a significant upgrade from Creator Studio, but I was hoping that the organizational challenges Creator Studio presented would have been addressed. 

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    Forum|Forum|15 days ago
    A
    andrewwhitleyInspiring

    Version Control for Agent Studio2. On Roadmap

    Having multiple environments is great, but if we deploy a change and there is an issue, being able to quickly see what changed and also restoring a previous version would be instrumental.

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    Forum|Forum|15 days ago
    C
    carlton.henceyNew Participant

    Video Embedding in Creator Studio4. Future Consideration

    Is it possible to create the functionality include videos within the chatbot, either within Creator Studio or in general responses? This would add value in providing guided answers to our user base. 

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    Forum|Forum|15 days ago
    Lucas Rollo
    Lucas RolloCommunity Manager

    Structured Chat Cards5. Not Enough Info to Make Decision

    Key DatesLimited Preview: 2025What is itCreate structured, rich chat cards to be returned by the bot. FeaturesTBD

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    Forum|Forum|15 days ago
    B
    beth.winekeParticipating Frequently

    Export Creator Studio logs4. Future Consideration

    It would be great to be able to export filtered Creator Studio API Request logs to a .csv including the details of each API request, rather than clicking through each one. 

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    Forum|Forum|15 days ago
    yagarwal
    yagarwalEmployee

    Triggers: Channels8.0 Possible Agent Studio Solution

    Key DatesLimited Preview: 2025 What is itPlugins will bid on related intents in Slack channels. This is a Creator Studio triggering enhancement. FeaturesChannel support: Your use cases will interact with users in channels. Access control: Sensitive actions & data (such as Query data) will be presented in DMs to ensure sensitive data isn’t presented in public channels.

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    Forum|Forum|15 days ago
    J
    João Durand

    Creator studio - Create folders7.0 Duplicate

    Hello Community,what do you think about creating folders on creator studio.This way we could separate use cases, plug ins, paths queries events by department or country for example.not only that, but also define what developers can access what folders.thank you!

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    Forum|Forum|15 days ago
    A
    akueserNew Participant

    Chatbot agent notification improvement4. Future Consideration

    We need messages and notifications delivered by the Moveworks API to do so during the employees’ respective time zone for work hours. Or if the bot could have the ability to check the users Teams status and only send notifications when the employee’s status is green/available.Communication is being sent at less optimum hours and adds to our employees’ disengagement with the bot. Thank you!

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    Forum|Forum|15 days ago

    Add attachment to Path7.0 Duplicate

    For a Creator Studio use case, there is a request to submit a Path and attach a document at the end of the path. This would be for when a Invoice is submitted, the team who received the items from the invoice has to submit a "goods receipt" that they actually received the object. For example, if I ordered 100 laptops, I would get the invoice for the 100 (from a vendor) and at the same time I would have to count the number of laptops that were actually delivered to confirm that it was 100 (on the customer side). Currently, this is done by submitting an attachment and required fields into a SharePoint list. 

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    Forum|Forum|15 days ago
    K
    kaushikDattaNew Participant

    Providing read only access to Moveworks setup4. Future Consideration

    Hello Team,It will be great to have a feature where the admins have possibility to provide read only access to users to moveworks setup where these read only access users can check and verify things like files ingestion limit sharepoint sites which are enabled for ingestion  and other attributes 

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    Forum|Forum|15 days ago
    rajeev.saraf
    rajeev.sarafKnown Participant

    Moveworks Bot to send message to Teams channel8.0 Possible Agent Studio Solution

    We are looking for a way where chatbot and send response to any teams channel. The use case - The support team who are working different time zone and shifts, they like to get the chatbot messages (example : SLA Breach warning of tickets) directly to Teams channel / teams group so that these tickets / messages can be prioritized by teammates.  Sending individual messages to team members leads the chance of missing their own task , like approval, order status. Regards,Rajeev

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    Forum|Forum|15 days ago
    L
    LLENew Participant

    Can there be an easier way to view the technical names of User Identity Attributes?4. Future Consideration

    I would like to be able to view the technical names of the User Identity Attributes within the User Profile UI, without having to navigate away to the User Identity Configuration wizard.  These names are not intuitive for all attributes, especially custom attributes.Ideally, the technical name could be displayed within the list, such as this: 

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    Forum|Forum|15 days ago
    ashokmoorthy
    ashokmoorthyInspiring

    Provision to view Knowledge(KBA, FAQ, Policy) last ingested time2. On Roadmap

    Hi Team, Today we have an option to see last imported/ingested time of users and forms. Below - RefUsers Ingestion Details Forms Ingestion Details But we don’t have a provision to see when is the last time knowledge ingestion (KBA, FAQ, policy) ran and we also don’t know whether the user criteria associated to the knowledge is ingested or not. This information will help us to understand whether the knowledge and associated criteria is ingested, indexed and available or not. And then we can test and accordingly inform our team also.Knowledge Ingestion  

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    Forum|Forum|15 days ago
    Apsara
    Apsara

    Ingested Knowledge - Better Status2. On Roadmap

    In Moveworks Setup we need a better way to track ingested internal knowledge all we get is refreshed X hours ago.     Very difficult to track and sometimes we wait 36 hours to confirm which is probably not ideal.  Example google faqs 9 hours ago but the last ingest per documentation should’ve taken place 3 hours ago, we some results but we don’t have a way to track from a backend Would be good to track per ingest sourceDate and time last refresh completed Date and time of next refresh Also include on the list and search to exportAlso the download ingested source list doesn’t reflect accurate data (outdated ingest times and missing google FAQs). It reads last ingest Jan 19th but it’s Feb 13 and we’ve had ingests

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    Forum|Forum|15 days ago
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    samson.kusumaNew Participant

    Software Catalog Page - Additional columns4. Future Consideration

    Hi,As an admin for Moveworks setup, I am looking for an easy report which would show me what all Softwares are Enabled in the Bot along with if they require approvals. To achieve this, can we add 2 more columns in the software catalog page. The 2 columns I am looking areEnable software provisioning in the bot (True/False) Provisioning Method (Auto-Approval / Custom approval) Moveworks Setup - Access Management - Software Access - Software Catalog (https://xxx.moveworks.com/setup/setup-access-software/software-catalog.home)

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    Forum|Forum|15 days ago
    A
    Ajohnson4New Participant

    Disable Knowledge source through Moveworks UI2. On Roadmap

    It’d be great if Admins could disable internal knowledge base Articles through the UI Showing enabled implied there is a way to disable This would allow us to better tailor our Knowledge base being served to our users without having to move pages to a different KB location. 

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    Forum|Forum|15 days ago
    fatima.aghla
    fatima.aghlaInspiring

    Suppress "Get Help" when the bot has other options4. Future Consideration

    Get Help is often overused simply because it provides an easy way out to submit anything.In our case, this is particularly happening with SAP, though it’s happening with other domains as well.I previously asked about the option to remove this option, when Red has a potential solution, and the response was, “we can’t, it must be retained as a fallback”.However, with the introduction of the new GenAI version, the situation has changed, so I want to revisit my original request.When Red proposes knowledge, an automation or a form, the "Get Help" option should be removed/hidden. If the proposed solution isn’t satisfactory, the user can engage in a conversation to indicate that it doesn’t meet their needs.Then Red would come back, if it did not find anything, then the standard response would be given and the Get help option would become available as this last resort.We have invested efforts in knowledge and forms to get the incidents and requests where they need to be, but I see this “Get Help “ option is undermining some of these efforts. Now the question may be, why are your customers not using the presented forms?And we asked ourselves and our customer the same question, (even if we try to make the dedicated forms as easy to use as possible..) Some customer will ignore that and use the Get help link, because it's there.Customer will go for the path of least resistance, and that path is often Get Help,

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    Forum|Forum|15 days ago
    DIANA.TWC
    DIANA.TWCInspiring

    AI Assistant To Ask Clarifying Questions3. Existing Functionality/Native Skill

    To reduce wrong-turn answers and keep users engaged, we’d like the bot to: Ask Clarifying Questions • When context is thin (e.g., a one-word request like “laptop”), prompt follow-ups such as “Are you looking to request new hardware, track an existing order, or troubleshoot an issue?” • Only present forms or solutions once the intent is clear Add a Closure Check • End each exchange with a quick confirmation like “Did I answer your question, or is there anything else you need?” • This gently invites extra detail if the reply missed the mark. These two tweaks should lower mis-routes, surface richer user input, and ultimately shorten resolution time.Thanks for considering!

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    Forum|Forum|15 days ago
    K
    KaviKnown Participant

    "New Chat" option for end user6. Delivered

    Hi Team,I would like to propose a 'New Chat' option similar to Microsoft Copilot, where end users have the ability to start a fresh conversation with the bot. We've observed that when users repeatedly ask similar questions, the previous context remains in the background, and they don't have an option to start fresh. As a result, we often have to raise a support case (00026926) to clear the history for the user, which then allows them to receive accurate answers from the bot.This would improve User Experience: Users can start a new conversation without the influence of previous interactions, leading to more accurate and relevant responses.

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    Forum|Forum|15 days ago
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    Thao NguyenParticipating Frequently

    Allow the ability to up-vote/down-vote by citation4. Future Consideration

    When performing a search, the answer provided can reference several citations whereby some of the citations are relevant and others are not (screenshot example below). This is a product request to allow the ability to up-vote/down-vote by citation instead of by the entire answer. There are cases where part of the citations are relevant and currently we only have the ability to down-vote an entire answer instead of by citation. Current ability to down-vote an answer will cause this answer not to appear even though part of the answer is relevant. Allow ability to up-vote/down-vote by citation 

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    Forum|Forum|15 days ago

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