As per: https://help.moveworks.com/docs/multilingual-support-assistant and https://help.moveworks.com/docs/multilingual-support-copilot multilingual support is capable of translating everything EXCEPT an Agent’s comments back to a user’s preferred language on a ticket. A one-way translator is not sufficient to maintain a conversation. This is not a fully completed product as is and should not be advertised as such.
PLEASE enable two-way translation for ticket comments.