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The roadmap, product ideas, and product plans are subject to change without notice. This roadmap plan is the current plan for new capabilities in the company’s product lines. However, these plans may be refined, updated, or revised from time to time, based on customer input and market conditions. The plan described herein is provided solely for information purposes, and is not a commitment, promise, or legal obligation to deliver any material, code, or functionality.

Share your feedback in our Product Ideas Portal

Welcome to the Moveworks Product Ideas Portal!We are committed to listening to and incorporating your feedback to our Moveworks Product Roadmap. What

    986 Ideas

    yagarwal
    yagarwalEmployee

    Full content ingestion6. Delivered

    Key DatesLimited Preview: November 2024 Preview: Q3 2025What is itContent Gateway is an extensible approach to integrating custom content systems with Moveworks’ Copilot Search (RAG) Full content ingestion fully indexes your content system through your organization’s iPaaSFeaturesMinimal infrastructure. Just build APIs matching our spec. No job scheduling, indexing, caching, storage, etc Multiple MIME types: Index PDF, DOC, and PPT mime types Simplified traversal: Moveworks manages traversal logic (pagination / nested structures) Support multiple systems: Build & configure up to 10 different custom systems

    9
    kyril.remillard
    Forum|Forum|1 month ago
    sarthak
    sarthakEmployee

    AI Agent Marketplace - Template Installer6. Delivered

    Key DatesLimited Preview: April 2025 Preview: July 2025What is itInstall publicly-available templates from our Plugin library via link-based install.FeaturesTBD

    5
    kyril.remillard
    Forum|Forum|1 month ago
    samujala
    samujalaEmployee

    AI Agent Marketplace6. Delivered

    Key DatesLimited Preview: April 2025What is itA surface for you to discover and deploy AI Agents in minutes. FeaturesCurated AI Agent Packs for you to quickly discover relevant AI Agents Examples of what an AI Agent can do Installation Templates to quick start building

    3
    kyril.remillard
    Forum|Forum|1 month ago
    B
    beth.winekeParticipating Frequently

    Data API for Creator Studio Plugins6. Delivered

    Key DatesTBDWhat is itBuild your own usage analytics dashboards in tools like PowerBI, Looker, or TableauFeaturesTBDOriginal Product Idea from @beth.wineke We manage a few internal dashboards that include stats from the Bot Performance Insights and Answers Insights dashboards as well as Creator Studio Analytics. It would be helpful to have external API’s available to fetch the data so that we don’t have to manually populate the internal dashboards. 

    6
    kyril.remillard
    Forum|Forum|1 month ago
    Ajay Merchia
    Ajay MerchiaCommunity Manager

    Plugin reporting6. Delivered

    Key DatesTBDWhat is itAdd Creator Studio plugins to the Copilot insights dashboard. They already exist in some capacity, but we aim to evolve the way they are represented after our new Agentic Automation Engine is fully rolled out.FeaturesTBD

    3
    kyril.remillard
    Forum|Forum|1 month ago
    samujala
    samujalaEmployee

    Connector Consolidation6. Delivered

    Key DatesTBDWhat is it Use System Connectors inside of Creator Studio FeaturesTBD

    1
    kyril.remillard
    Forum|Forum|1 month ago
    Lucas Rollo
    Lucas RolloCommunity Manager

    Agentic Automation Engine 2.06. Delivered

    Key DatesLimited Preview: April 2025 Preview: Q3 2025What is itA collection of capabilities to build advanced AI agents with a full refresh to the four pillars of our Agentic Automation EngineFeaturesPlugin Decision Policy - Make deterministic decisions in your AI agent Slot Inference Policy - Control the slot extraction behavior of your AI agent Slot Validation Policy - Validate slot values before executing actions Custom Object Slot Resolvers - Convert any natural language to an API value by fetching & disambiguating Content Activities - Show KBs, Forms, & Text

    8
    kyril.remillard
    Forum|Forum|1 month ago
    Y
    YashvardhanNew Participant

    Allow Meta Tags/Fields in Service now Forms to be picked up by BOT1. New

    We would like the Moveworks Bot to be able to search service Now forms by the data inside the Service Now forms Meta Tags/Fileds.

    1
    J
    Forum|Forum|1 month ago
    Ajay Merchia
    Ajay MerchiaCommunity Manager

    Agent Studio6. Delivered

    Key Dates:Release: Nov 2025What is it:Give every developer access to our AI Agent Marketplace installer, low-code Plugin Workspace, & second-generation Agentic Automation Engine.Features:Slot Inference for Slot ResolversWhat is it: If the user specifies a value that is provided by a slot resolver, then the assistant will automatically select the correct value without an additional conversational turn.

    0
    Ajay Merchia
    Forum|Forum|1 month ago
    P
    Phil CatheyNew Participant

    Provide Method for External Consumption of Configuration and Permission Logs1. New

    In the Moveworks Gov environment, we have a need to be able to ingest the Configuration and Permissions logs into our corporate SIEM.  Currently, those logs are only available in the Moveworks Console. As part of our CMMC requirements to authorize Moveworks to handle CUI data, we need to have a centralized location for all of our logs to be ingested and monitored by our SOC.  We are already ingesting the logs that are available to us for API calls but adding a mechanism to also be able to ingest these logs into an external system is likely a requirement for many other CMMC accredited companies.  As an example, log entries such as someone being elevated to a Super Admin would be the type of activity that our SOC needs to be able to monitor across all of our SaaS applications.

    0
    P
    Forum|Forum|1 month ago
    priya.kornalius
    priya.kornaliusKnown Participant

    Analytics + Raw Interactions -- . Gaps Identified in Ticket Interception Reporting Data1. New

    When I pull the ticket-interception report from the Analytics page, the data is incomplete. The report does not include the team or assignment group where the ticket was intercepted, nor does it show the KB IDs recommended by the bot, which we need for KB fine-tuning.Without this information, I’m unable to measure interception performance across assignment groups.I also checked the “Raw Interactions” table, but it does not provide filters for user email or interception-related attributes.As a result, we’re unable to present meaningful, team-level insights on the tickets intercepted by the bot, making it difficult to showcase success stories for each group.

    0
    priya.kornalius
    Forum|Forum|1 month ago
    L
    LLENew Participant

    Can there be an easier way to view the technical names of User Identity Attributes?1. New

    I would like to be able to view the technical names of the User Identity Attributes within the User Profile UI, without having to navigate away to the User Identity Configuration wizard.  These names are not intuitive for all attributes, especially custom attributes.Ideally, the technical name could be displayed within the list, such as this: 

    0
    L
    Forum|Forum|1 month ago
    R
    ramapr1New Participant

    Remove 700px minimum screen width restriction for Web Assistant1. New

    The Moveworks Web Assistant currently enforces a hard minimum screen width of 700px. The mobile device browser view narrower than this (most commonly iPhones in portrait, many Android phones), the Web Assistant refuses to render.Please remove the 700px minimum width restriction and make the Moveworks Web Assistant fully responsive across all screen sizes.

    0
    R
    Forum|Forum|1 month ago
    A
    Ajay ChikaneNew Participant

    Improve ADA Comment Notification Formatting in MS Teams4. Future Consideration

    When a user-facing comment is received via ADA's comment notification in MS Teams, the text is displayed in a single line regardless of its original formatting, such as line breaks and spaces. This makes it difficult for users to read and understand longer comments.Enhance the ADA comment notification to preserve the original formatting (line breaks and spaces) when displaying comments in MS Teams, ensuring better readability and user experience.  

    4
    kyril.remillard
    Forum|Forum|1 month ago
    W
    WPalmerNew Participant

    Employee Communications Segmentation1. New

    We have several departments that wish to also use MW Employee Comms.  However, there is no way to segment that and managing the long list of comms/surveys etc with no available filtering in the GUI has caused us to take pause on federating this module across various business units. Is there a plan to segment or provide filtering in the employee comms module?

    0
    W
    Forum|Forum|1 month ago
    G
    GmerNew Participant

    Add a trigger type for the backstop so that plugins can be run as a fallback option4. Future Consideration

    Looking for a solution to leverage an agent for a handoff. We would like to leverage an agent to gather data from a user’s experience if they hit the backstop and either offer open ended suggestions on next steps or alert teams that underlying data like KBs need to get updated or created.

    3
    Ajay Merchia
    Forum|Forum|1 month ago
    afleury
    afleuryInspiring

    Model recommender, Prompt Optimizer, and Prompt benchmark for System Prompts4. Future Consideration

    I’ve tried the Agent Architect but didn’t have much luck with getting a good answer. My question related to what reasoning level and model I should use to process my payload to avoid deadline errors and it recommended GPT4o which had a harder time processing the information I was sending.On the prompt optimizer I was thinking of something similar to OpenAI’s prompt optimizer but trained for compatibility with your Agent Studio environment and documentation for System Prompts. It would also be useful to have a way to benchmark a prompt to quickly see the output without having to re-trigger another webhook payload. e.g. An option to replay a recent Webhook payload from recent logs.

    1
    samujala
    Forum|Forum|1 month ago
    afleury
    afleuryInspiring

    Allow a feedback option on Webhook notifications4. Future Consideration

    We noticed that Webhooks notifications do not have the option for users to react to them. This stops us from collecting feedback from users easily on their functionality.Would it be possible to have the option to have feedback 👍/👎 added to Webhook plugins as well? Maybe as a selectable option on the launch configuration page of the plugin.I’m working around the issue by adding a feedback form on our notification. Thanks in advance for reviewing this idea 😊

    1
    samujala
    Forum|Forum|1 month ago
    J
    João Durand

    Option to Duplicate - Plug ins, compound actions, http actions, conversational processes...4. Future Consideration

    Hi community,I don’t know if it is just me but I often have many similar use cases where just one or two variables change... because we need a static process flow on our conversational process.would be nice to have the option to duplicate a Plug in, compound action, http action, conversational process.  I would go to more options button and click duplicate.This would save a lot of time in the development of the use cases.I know its possible to export and import full plug ins - but this create many duplicated actions and its a bundle - you import all of the items.I think this would be a quick win for you guys to implement and a must have! :)thank you

    1
    samujala
    Forum|Forum|1 month ago
    Simon Vassallo
    Simon Vassallo

    Password Expiry Notifications1. New

    Our password expiry notification start date is set to 14 days before the expiry date, providing a default notification cadence of 14, 7, 3, 1, and 0 days, as confirmed by the MW documentation and support team.For our specific needs, we would prefer to customise this cadence to 14, 7, and 1 days which is currently not possible.We look forward to a future release that will allow organisations the flexibility to tailor the notification cadence to their unique requirements. 

    0
    Simon Vassallo
    Forum|Forum|1 month ago
    C
    christine.turgeonParticipating Frequently

    Allow client to choose wether we want to remove or not the option for users to block the bot or not1. New

    We would like as client, to remove the possibility for our users to block the bot. We are sending important communications on outages or security updates, but they are not reaching everyone. It is for campaigns, but once we add approvals and other push notifications, for us it could apply to any plugin or functionality. 

    0
    C
    Forum|Forum|1 month ago
    T
    tedgrabinskiNew Participant

    CSAT Score and Feedback comments in Data_API1. New

    We used the Data_API to retrieve Moveworks data into our company Databricks environment.  We would like to retrieve the CSAT score information and the feedback/comment associated with the interaction.  We see that the data is not available in the Data_API.We would like to retrieve the CSAT information so that we can review scores and associated feedback to identify areas of improvement.  We would also like the raw details so that we can calculate CSAT scores based on organizations using our internal people and organization sources.   

    0
    T
    Forum|Forum|1 month ago
    J
    jaime.rennKnown Participant

    Brief Me Enhancements - stop bad file types/file sizes - give user feedback on bad uploads1. New

    We would like to request an enhancement in Teams ( and maybe AI Assistant on Web once Brief Me is enabled in gcch) - that it prompts users when they have uploaded a file type or size that Brief Me does not support.  Currently we have users very confused and getting frustrated when asking questions about documents they think they successfully uploaded and Iris is not responding to that data . Additionally - our company has thousands of documents that have embedded tables and images and i am getting feedback of users comparing search in pdf for a word to brief me and reporting that brief me is not reading the entire document.   As much as we try to tell users of the limitations - there are always some that don’t read the fine print and end up having a bad experience / attitude of the results.  If possible - enable Brief Me to alert users to the limitation on reading images or tables in the documents   OR ;)  make Brief Me able to read images and tables in the documents.

    2
    W
    Forum|Forum|2 months ago
    R
    raelee.busk

    Analytics Overview Confusion1. New

    Since switching to the new AI Assistant version of the bot, we’ve learned a lot about using and interpreting the analytics that come with it, and overall, the improvements over time have been great. That said, there are a few areas where enhancements could make a big difference in usability of the data without adding extra steps or the need to dig in to feel confident with the data.Some details, like formatting and consistency, are minor. The bigger challenge for us is the Overview page in AI Assistant Insights.For example, the report at the bottom of the page shows plugin calls categorized as unsuccessful, served, and used. While this is interesting, it’s hard to apply in a meaningful way. It often requires cross-referencing individual plugin insights pages to track activity and effectiveness, which adds complexity.It would be incredibly helpful to have options to filter this data, like viewing only served and/or used plugin calls and to click on categories to see relevant chat data directly. This would reduce the need to navigate to “View interactions” or dig through raw data with multiple filters just to understand interaction patterns.I’d love to hear how others might be using this data as it is right now, though. If anyone has suggestions, I’d be open to hearing them!

    0
    R
    Forum|Forum|2 months ago
    R
    raelee.busk

    Employee communications and the new Web Assistant1. New

    Only a handful of users at my company currently have access to the new Web Assistant, so most users still rely on the bot we built for Teams. We recently ran into an issue when we sent an employee communication to a group of users. During that time there was a brief outage between Moveworks and Teams, which caused the message to fail for all intended recipients.The confusing part came from the reporting. Even though none of the users received the message in Teams, the report still showed a 100% delivery rate because the Web Assistant was considered an available delivery path, even though none of these users actually use it.Bottom line, being able to specify the delivery channel would prevent this issue. If we can lock a message to Teams when that’s the intended channel, then the reporting can reflect the actual delivery outcome instead of defaulting to the Web Assistant and showing a false 100% success rate.

    0
    R
    Forum|Forum|2 months ago

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