Skip to main content

Get Started

The roadmap, product ideas, and product plans are subject to change without notice. These plans may be refined, updated, or revised from time to time, based on customer input and market conditions. The plan described herein is provided solely for information purposes, and is not a commitment, promise, or legal obligation to deliver any material, code, or functionality.

Share your feedback in our Product Ideas Portal

Welcome to the Moveworks Product Ideas Portal!We are committed to listening to and incorporating your feedback to our Moveworks Product Roadmap. What...

    Filter by idea status

    Filter by product

    1123 Ideas

    vpawar
    vpawarCommunity Manager

    Improved Configuration Visibility with Change Tracking6. Delivered

    Enable admins to track the configuration change history across the Moveworks Setup product and provide a configuration diff view which highlights the changes that were made by a Moveworks Setup user

    0
    vpawar
    Forum|Forum|1 month ago
    vpawar
    vpawarCommunity Manager

    Remove Enterprise Search, Forms, and Workflow Configs6. Delivered

    Enable admins and partners to remove enteprise search content ingestion configuration, rich ticket form and ticket workflows configuration from Moveworks Setup

    0
    vpawar
    Forum|Forum|1 month ago
    ashankar
    ashankarCommunity Manager

    AI Assistant: Chat Playback5. Limited Preview

    AI Assistant Chat Playback is a secure debugging and observability tool that enables customer admins to playback employee–AI Assistant conversations end-to-end.

    0
    ashankar
    Forum|Forum|1 month ago
    rraj
    rrajCommunity Manager

    Index up to 100M documents per connector6. Delivered

    Support for up to 100M documents per indexed connectors

    0
    rraj
    Forum|Forum|1 month ago
    Penny Zhou
    Penny ZhouCommunity Manager

    Upgraded Multilingual Support6. Delivered

    Search over documents in 30+ languages

    0
    Penny Zhou
    Forum|Forum|1 month ago
    A
    anayak

    ToolSmith2. On Roadmap

    Agent Architect V2 aims to serve as an intelligent co-pilot for building in Agent Studio, which allows developers to focus fully on the business intent while the Architect handles the implementation details on the Agent Studio platform. It strives to accelerate the time it takes developers to build working plugins.

    2
    M
    Forum|Forum|1 month ago
    vpawar
    vpawarCommunity Manager

    Built in plugin logs6. Delivered

    Provide visibility into API calls made to Moveworks internal services to help diagnose and resolve issues.

    0
    vpawar
    Forum|Forum|1 month ago
    vpawar
    vpawarCommunity Manager

    HTTP API audit logs for Moveworks6. Delivered

    Provide visibility into all API calls MW makes to external systems during user-bot interactions for troubleshooting

    0
    vpawar
    Forum|Forum|1 month ago
    rahulthakur
    rahulthakurCommunity Manager

    Record Activity Trail for Ingested Content6. Delivered

    View a record’s activity after crawling and identify any errors encountered.

    0
    rahulthakur
    Forum|Forum|1 month ago
    K
    Karey ShiEmployee

    Content Activity: Form & KB Support6. Delivered

    Configure KB snippets and forms directly within conversational processes.

    3
    S
    Forum|Forum|1 month ago
    Y
    yashCommunity Manager

    Analytics for Enterprise search6. Delivered

    An analytics dashboard that allows you to assess performance of your assistant search. Status: Under Planning.

    0
    Y
    Forum|Forum|1 month ago
    Y
    yashCommunity Manager

    Data API - Notifications entity6. Delivered

    Get notifications data using Data API

    0
    Y
    Forum|Forum|1 month ago
    Lucas Rollo
    Lucas RolloCommunity Manager

    Improve Search Relevancy4. Future Consideration

    We are working on significantly improving the relevant search results that are surfaced to users

    0
    Lucas Rollo
    Forum|Forum|1 month ago
    Lucas Rollo
    Lucas RolloCommunity Manager

    Improve Hallucinated Follow-up Actions4. Future Consideration

    After surfacing search results, the bot will sometimes suggest follow-up actions that it’s not capable of. We are working to improve the bot so that it only recommends actions that it is capable of.

    0
    Lucas Rollo
    Forum|Forum|1 month ago
    Lucas Rollo
    Lucas RolloCommunity Manager

    Plugin Status Accuracy6. Delivered

    Sometimes the bot says it completed an action when it really didn’t. We are working on giving the bot the context it needs to always surface truthful information to the user.

    0
    Lucas Rollo
    Forum|Forum|1 month ago
    Lucas Rollo
    Lucas RolloCommunity Manager

    Slot Corrections Mid-conversation4. Future Consideration

    We’ve observed scenarios where the bot will ignore user’s attempts to update slot values after that specified has already been filled. We’ve fixed an issue that previously prohibited the bot from doing this.

    0
    Lucas Rollo
    Forum|Forum|1 month ago
    Lucas Rollo
    Lucas RolloCommunity Manager

    Slot Inference Improvements4. Future Consideration

    Slot filling behavior has been inconsistent — in some cases, slots aggressively infer values that were never explicitly provided by the user, while in others, they fail to populate even when the user clearly stated the value.We are aiming to improve the overall reliability of slot inferring across the board.

    1
    Lucas Rollo
    Forum|Forum|1 month ago
    Lucas Rollo
    Lucas RolloCommunity Manager

    Improve Missing Hyperlinks in Search Results6. Delivered

    We had captured multiple scenarios where the original article of a search result would link out to some resource (portal, form, additional info) but the bot would not surface these helpful links to the end user.Now, we persist hyperlinks that meet the following criteria:Surface hyperlinks when:A specific artifact (form, guide, doc) is referenced and a deep link exists in retrieved content The user needs to navigate somewhere or complete a workflow that can't be done inlineDon't surface hyperlinks when:The link is only a generic homepage or broad portal The artifact is mentioned conceptually with no navigation needed The workflow can be completed fully inlineIf multiple links exist: always prefer specific deep links over generic/root-domain URLs.

    0
    Lucas Rollo
    Forum|Forum|1 month ago
    Lucas Rollo
    Lucas RolloCommunity Manager

    Confirmation Policy Reliability6. Delivered

    In Agent Studio, Activities have a “Confirmation Policy”. This requires the user to explicitly give the bot go ahead to execute the action. However, we are seeing that the bot sometimes skips this step, even when the Confirmation Policy=True.

    0
    Lucas Rollo
    Forum|Forum|1 month ago
    Lucas Rollo
    Lucas RolloCommunity Manager

    Plugin Action Citations6. Delivered

    Developers will be able to configure citations for Action Activities, letting users verify the data behind every action.

    1
    Lucas Rollo
    Forum|Forum|1 month ago
    rahulthakur
    rahulthakurCommunity Manager

    Upload AI Assistant Avatar Feature6. Delivered

    Upload a custom AI Assistant avatar directly in Moveworks Setup that will appear across all user-facing experiences, including Moveworks Web, popup forms, ticket links and more.

    0
    rahulthakur
    Forum|Forum|2 months ago
    ashankar
    ashankarCommunity Manager

    Upload AI Assistant Avatar6. Delivered

    Upload bot avatars directly in Moveworks Setup, eliminating the need to host images and provide image links

    0
    ashankar
    Forum|Forum|2 months ago
    ashankar
    ashankarCommunity Manager

    Ticket Viewer6. Delivered

    Analyze ticket data in the Moveworks ticket object format to uncover issues in ticket mapping and concierge skill execution.

    0
    ashankar
    Forum|Forum|2 months ago
    ashankar
    ashankarCommunity Manager

    Content Permissions Evaluator6. Delivered

    Troubleshoot content serving scenarios by evaluating if an employee will be served any specific ingested content or not.

    0
    ashankar
    Forum|Forum|2 months ago
    A
    anayak

    Upgrade Agent Architect to Gemini 3.16. Delivered

    Upgrade the Agent Architect HIGH reasoning effort model from gemini-3-pro-preview to gemini-3.1-pro-preview to take advantage of improved reasoning capabilities in the latest Gemini release.

    0
    A
    Forum|Forum|2 months ago

    Filter by product

    • All products
    • Analytics
    • AI Assistant
    • Agent Studio
    • Employee Experience Insights
    • Knowledge Studio
    • Moveworks Setup
    • Enterprise Search
    • Content Integrations
    • Content Gateway
    • Other Integrations
    • Next Gen Triage (2.0)
    • MW4Web
    • Service Management
    • AI Agent Marketplace
    • Agentic Reasoning Engine
    • EmployeeWorks
    Terms & ConditionsCookie settingsAccessibility statement