Add "provide link to source" capability when serving knowledge

Related products:AI Assistant

2 replies
79 views

We have many processes which Copilot summarizes which is usually presented OK for users. However, we get many requests where users will provide negative feedback to the bot because they ask “provide a link to the source” and the bot fails.

Users could click the citation number, then the citation, then View Source, but many want to just ask for the source URL directly to the bot because getting to View Source is not as intuitive as being conversational. If View Source has a hyperlink to the citation, the bot should be able to list URLs cited

Next Gen AI Assistant

J

Jason

Participating Frequently

We have the exact same request. We have hundreds of policy documents available in the AI Assistant. People often want to refence the specific policy rather than get an answer or overview on it. Currently if a user says, “What is the link to the AI policy?” The bot will tell them the name of the policy and even give them the exact file name. It just will not provide the simple link to the document they were asking for without going to the citations. This seems like it would be an easy update to allow.

C

cassiw

New Participant

Same for us! There is no reliable way to ensure that a link will be included in the summarized response if it's present in the article. This is because the assistant will identify the most relevant chucks across all related kbs, and sometimes the most relevant chunk does not contain the specific link. We want to figure out how we can more confidently surface links to users when providing a response. It is a lot of effort to always include the link in every single mention in a KA. It would be good if the bot could surface a relevant link and provide it to the user. This is a very common feedback item for us. No link provided! Even though it is mentioned in the article.

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