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Add "provide link to source" capability when serving knowledge

Related products:AI Assistant
  • February 18, 2025
  • 1 reply
  • 22 views
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We have many processes which Copilot summarizes which is usually presented OK for users. However, we get many requests where users will provide negative feedback to the bot because they ask “provide a link to the source” and the bot fails. 

Users could click the citation number, then the citation, then View Source, but many want to just ask for the source URL directly to the bot because getting to View Source is not as intuitive as being conversational. If View Source has a hyperlink to the citation, the bot should be able to list URLs cited

1 reply

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  • Jason
  • Participating Frequently
  • September 10, 2025

We have the exact same request. We have hundreds of policy documents available in the AI Assistant. People often want to refence the specific policy rather than get an answer or overview on it. Currently if a user says, “What is the link to the AI policy?” The bot will tell them the name of the policy and even give them the exact file name. It just will not provide the simple link to the document they were asking for without going to the citations. This seems like it would be an easy update to allow. 

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