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The roadmap, product ideas, and product plans are subject to change without notice. These plans may be refined, updated, or revised from time to time, based on customer input and market conditions. The plan described herein is provided solely for information purposes, and is not a commitment, promise, or legal obligation to deliver any material, code, or functionality.

Share your feedback in our Product Ideas Portal

Welcome to the Moveworks Product Ideas Portal!We are committed to listening to and incorporating your feedback to our Moveworks Product Roadmap. What...

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    1293 Ideas

    PoojaVS
    PoojaVSParticipating Frequently

    Customizing fields in HR case notifications1. New

    Hello team,We would like to request a new enhancement to include an additional custom field “Estimated Resolution Time” in the MW default HR case notifications when an HR case is created and in the last activity notifications. Kindly let us know if you could take up this enhancement and implement the requested changes. We would appreciate your confirmation on the feasibility and the next steps.

    0
    PoojaVS
    Forum|Forum|2 months ago
    Penny Zhou
    Penny ZhouCommunity Manager

    Enterprise Search App summary improvements6. Delivered

    We'll upgrade the summarizer model of Enterprise Search App summaries to be cleaner, more accurate and faster. This update will improve the formatting and structure of certain summaries so they're easier to read. It will also help search be more grounded in reality such as understanding what today's date is. Finally, the upgrade will improve the average load time of the summary so users see the summary with less waiting.

    0
    Penny Zhou
    Forum|Forum|2 months ago
    Maciek LekowskiNew Participant

    Continuous Delivery/Deployment (CD)1. New

    Having a Continuous Integration (CI) and Continuous Delivery/Deployment (CD) through automated pipeline to update Configuration changes across different Moveworks environment. Without it, it creates a lot of effort to re-create configuration from test environment(s) to production environment.

    1
    eberteo
    Forum|Forum|2 months ago
    Penny Zhou
    Penny ZhouCommunity Manager

    MLS Search Summary: Language Match Rate (LMR)2. On Roadmap

    Add a Language Match Rate (LMR) metric to the MLS evaluation pipeline to directly measure language mismatch between queries and summaries, enabling per-language diagnostics across all 19 MLS languages.

    0
    Penny Zhou
    Forum|Forum|2 months ago
    sandydNew Participant

    Intro & suggestion1. New

    Hello all,I am new to Moveworks but not ServiceNow, though I’m no ServiceNow expert.  I’m looking forward to learning all about it. I was told to submit a recommendation here. If this is not the correct place, please let me know.  In Knowledge Studio, it would be great if there was a checkbox or field on the tile, that showed “Work in Progress” and another for “Completed”. We have a team of four writers, and we all see the same recommendations, it would be a quick check to know if someone is working on a suggestion/tile/article.  

    0
    Forum|Forum|2 months ago
    Chaitanya GoliNew Participant

    Enable Knowledge Studio to Source Content from HR Cases1. New

    Enhance Knowledge Studio to support HR Cases as a knowledge source by enabling it to ingest, analyze, and leverage case data from the HRSD module. This capability would allow Knowledge Studio to identify common employee inquiries, extract resolutions and best practices from resolved HR cases, and use that information to improve the accuracy and relevance of generated responses.

    0
    Forum|Forum|2 months ago
    ShitalNew Participant

    Raw Log View for Password Reset and Expiry Reminder Notifications1. New

    Add a direct raw log view in Moveworks Setup for individual proactive password expiry notifications and password reset reminders. This would let admins easily review when notifications were sent, to whom, and any related reset activity, improving troubleshooting, auditability, and support for user inquiries.

    0
    Forum|Forum|2 months ago
    willmurphyCommunity Manager

    A2A Client Support2. On Roadmap

    Invoke Now Assist-based AI Agents & other 3P AI agents over A2A.

    0
    Forum|Forum|2 months ago
    eberteo
    eberteoKnown Participant

    Dragging tabs on Agent Studio4. Future Consideration

       Recently ServiceNow Studio has integrated dragging tabs within its studio interface.  I”m looking to do the same on Agent Studio when doing development on conversational process, compound action, http actions, plugin. And I need to preview multiple tabs simultaneously. 

    2
    Kevin Mok
    Forum|Forum|2 months ago
    Penny Zhou
    Penny ZhouCommunity Manager

    Prioritized sources in search ranking6. Delivered

    We will improve search ranking to prioritize certain sources depending on the query type. For example, HR queries may surface Workday sources first, and project-status related queries may surface Jira/Confluence first. This changes helps to improve answer quality by bringing relevant sources upfront and reduce noise from less relevant systems. This update will be for US, CA and EU regions. We will follow up with the remaining regions as a separate roadmap item.

    0
    Penny Zhou
    Forum|Forum|2 months ago
    Shashank.guptaNew Participant

    Native Azure DevOps Wiki Connector1. New

    It would be great to have a native connector for Azure DevOps Wiki.A lot of engineering teams use Azure DevOps Wiki to maintain runbooks, onboarding docs, architecture documentation, and other internal knowledge. Having a native connector would make it much easier to surface this content without building custom integrations.Some useful capabilities could include:Automatic sync of wiki pages and updates Support for both Project Wikis and Code Wikis Links back to the original Azure DevOps Wiki pagesThis would make it much easier for teams to find technical documentation and keep their knowledge accessible in one place.

    0
    Forum|Forum|2 months ago
    AathivithyahNew Participant

    Unlock the Benefits of Using Invoice Templates for Your Business1. New

    Invoice templates streamline billing, reduce errors, save time, and enhance professionalism for your business.Invoicing is an essential part of every business, but it often goes unnoticed. Fortunately, a wide variety of free invoice templates are available online, making it easier for businesses from all industries to streamline their billing process. Tap the link, to get startedhttps://www.invoicetemple.com#free invoice templates #invoice templates for your business #invoice #pdf invoice template 

    0
    Forum|Forum|2 months ago
    dtwitchell
    dtwitchellEmployee

    Unable to Save Configuration Progress When Interrupted1. New

    When handling higher-priority tasks, the session times out and all progress is lost.We would like the ability to save configuration progress temporarily, or for users to manage their own session timeout duration. 

    0
    dtwitchell
    Forum|Forum|2 months ago
    spruthviNew Participant

    Hide References - Production7.0 Duplicate

    When an utterance is entered, the system provides intermediate references indicating the sources or pathways it is traversing before delivering the final response.This behaviour is particularly useful in lower environments, as it supports debugging and validation. However, in the production environment, such details are not required to be visible to end users, as they do not need insight into the underlying retrieval or navigation process.Attaching the screenshot for your reference.We need to have an option to show or hide the references.

    1
    Kevin Mok
    Forum|Forum|2 months ago
    spruthviNew Participant

    Hide References in Production4. Future Consideration

    When asked an utterance, bot searches and displays the crawling information and finally provides the responses.These references where the bot searched for to fetch the response is not needed for end-user. It helps the developers to know how bot is navigating for debugging purpose. There should be way to hide or show this information.

    1
    Kevin Mok
    Forum|Forum|2 months ago
    eberteo
    eberteoKnown Participant

    Dragging tabs5. Not Enough Info to Make Decision

    Recently ServiceNow Studio has integrated dragging tabs within its studio interface.  I”m looking to do the same on Agent Studio when doing development on conversational process, compound action. And I need to preview both tabs simultaneously.  

    3
    Kevin Mok
    Forum|Forum|2 months ago
    austincjNew Participant

    Export Agent Studio plugins as a ZIP archive for archival or future import4. Future Consideration

    Alternative to the current system of export and import, this would allow users to download and keep historical versions of plugins for tracking and reference (including plugins that are no longer in use). 

    2
    Kevin Mok
    Forum|Forum|2 months ago
    Maciek LekowskiNew Participant

    Customizable helptext in "feedback area"1. New

    It would be great if the helptext in feedback sharing area could be made customizable. We want to inform our end-users that feedback submitted through it is not anonymous as per surveying best practice. Currently, we don’t have a way to do it.  

    0
    Forum|Forum|2 months ago
    jgilmourNew Participant

    Vetting (Content Curation) entire confluence spaces / google drives /etc4. Future Consideration

    Vetting sources is awesome and a great add to the platform. I would love to see the ability to be able to vet either:1. an entire confluence spacegoogle drive folder/shared drive an entire connectorWe have found that through revamping our content, there is a number of dedicated folders/spaces/etc that should be listed as authorative content. It would be great to just choose a space/folder/connector to make it vetted, rather than having to do individual knowledge pages one at a time. 

    2
    Penny Zhou
    Forum|Forum|2 months ago
    jgilmourNew Participant

    Vetted (Curated) Content - Community Voting4. Future Consideration

    It would be great to have our employee base have a way to submit what should be vetted vs not. Maybe this could be through an interaction with the AI Assistant where if relevant/accurate information is given back, it can be “voted” to be vetted, or a way for employees to easily state new articles/files/etc should be “vetted”. 

    2
    Penny Zhou
    Forum|Forum|2 months ago
    afleury
    afleuryInspiring

    Automated Testing Framework for Moveworks Creator Studio Use Cases4. Future Consideration

    Idea: Develop an automated testing framework for chatbots that periodically and automatically runs test cases to verify access, functionality, and performance. These tests should be executed by both admin and user roles and triggered following any Moveworks updates or changes.Key Features:Periodic and Automated Testing: Schedule tests to run at regular intervals and automatically after updates. Role-Based Execution: Ensure tests cover both admin and user roles to validate different access levels and functionalities. Comprehensive Coverage: Include tests for access, functionality, and performance to ensure all aspects of the platform are verified. Alert System: Implement an alert mechanism to notify the team immediately if any test case fails, ensuring quick response to potential issues. Custom Flow Validation: Ensure that all custom flows are tested to confirm they are not impacted by code changes.Benefits:Increased Confidence: Provide peace of mind that the platform is functioning correctly after updates. Early Issue Detection: Quickly identify and address issues before they impact users. Efficiency: Automate repetitive testing tasks, freeing up resources for other critical activities.Similar to Automated Test Framework - Now Platform - ServiceNow

    3
    afleury
    Forum|Forum|2 months ago
    afleury
    afleuryInspiring

    Model recommender, Prompt Optimizer, and Prompt benchmark for System Prompts4. Future Consideration

    I’ve tried the Agent Architect but didn’t have much luck with getting a good answer. My question related to what reasoning level and model I should use to process my payload to avoid deadline errors and it recommended GPT4o which had a harder time processing the information I was sending.On the prompt optimizer I was thinking of something similar to OpenAI’s prompt optimizer but trained for compatibility with your Agent Studio environment and documentation for System Prompts. It would also be useful to have a way to benchmark a prompt to quickly see the output without having to re-trigger another webhook payload. e.g. An option to replay a recent Webhook payload from recent logs.

    2
    afleury
    Forum|Forum|2 months ago
    BHernandezNew Participant

    Enhancement Request: Exclude Hidden Unily Content from Moveworks Ingestion1. New

    Please enhance the Unily connector so that content marked as Hidden in Unily is not ingested or used by Moveworks, even if it is published.Current BehaviorContent with isHidden: true is still ingested because the connector filters on isPublished and isTrashed, but does not currently account for the Hidden flag.Why This MattersWe use the Hidden status in Unily to:Temporarily disable content Prepare content for future release Quickly turn features/widgets on or offIngesting Hidden content causes unintended exposure of content that is intentionally suppressed.Expected BehaviorContent marked as Hidden in Unily should be excluded from Moveworks ingestion and usage.

    1
    rraj
    Forum|Forum|2 months ago
    Christopher RNew Participant

    Unily Connector - Don't Ingest Hidden Content1. New

    We’ve found that the bot returns all content from published Unily pages. This includes widgets that are hidden to those viewing the page, but available to those editing.Here are two examples of when this can be problematic:When a team is preparing sensitive content for an upcoming announcement, this should only be visible to page editors. Because of this issue, draft information is available to anyone with access to the bot, which is a compliance risk When a team hides a widget from display because it contains outdated information, this still serves in the bot which is problematic and reduces confidence in answers the bot givesWe’ve been informed that Unily has two APIs:The Content API which returns all content on a page (even content that is unpublished) The Search API which only returns published contentOur understanding is that Moveworks uses the Content API. Please could you fix this issue and ensure that only published Unily content is visible in the bot?

    2
    rraj
    Forum|Forum|2 months ago
    SudheerCommunity Manager

    Slack RTS Migration6. Delivered

    Faster, more scalable search in Slack, powered by Slack's real-time search (RTS) API — delivering improved Live Search results without changes to your existing Slack setup.

    0
    Forum|Forum|2 months ago

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