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1 month ago

Product Ideas

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The roadmap, product ideas, and product plans are subject to change without notice. These plans may be refined, updated, or revised from time to time, based on customer input and market conditions. The plan described herein is provided solely for information purposes, and is not a commitment, promise, or legal obligation to deliver any material, code, or functionality.

Share your feedback in our Product Ideas Portal

Welcome to the Moveworks Product Ideas Portal!We are committed to listening to and incorporating your feedback to our Moveworks Product Roadmap. What...

2 years ago

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AMXNew Participant

Custom Views from View Feedback1. New

We can currently create and share custom views from the Interactions table for specific domain owners. It would be valuable to offer the same capability in the View Feedback report, allowing helpful/unhelpful feedback to be tailored by domain.Additionally, adding direct links to the content served during each interaction would enable domain owners to quickly review and validate content quality.

2 months ago

nicole.hulstKnown Participant

Multiple Triage Models and integration of Triage with Agents from Agent Studio1. New

We were having high hopes and expectations for Triage 2.0 to help us in reducing manual routing efforts to an absolute minimum. What we have found that Triage works exceptionally well in highly specialized cases where we have a high ticket volume. But this is not scalable. We can either have really good Triage for one Service or really crappy Triage for all our Services. What we obviously want is good to really good Triage for all Services to actually reduce our workload instead of just shifting it to second or third level support. The good results of the specialized models need to be scalable for enterprise wide useTo solve this issue what we require is the possibility to define multiple Models or Indices that run for different groups of Tickets. Ideally we could even have multiple Triage Runs on the same tickets. I envision something like: General Triage runs through all incoming tickets and identifies based on the description the right Service and routes to the respective Service Offering Depending on the Service Offering selected a new model is triggered for Triage for that specific Service and potentially take into consideration more fields than just description to route to the accurate second level group. Meaning we would have multiple models for the different services all specialized in the specifics of each service On a second Triage run also outside information should be taken into consideration such as work instructions for SD Agents that already contain explanations on routing accurately etc. Lastly if Triage cannot identify any further routing but the Ticket still needs automated actions we want to be able to trigger AI Agents to work on the ticket, but that trigger should come from Triage so there is no interference.

2 months ago

nicole.hulstKnown Participant

Multiple Triage Models and integration of Triage with Agents from Agent Studio1. New

2 months ago

kyril.remillardCommunity Manager

HRSD Talent Intelligence Productivity Assistant5. Controlled Availability

Conversational workforce intelligence spanning instant data-backed answers, interactive deep research, and validated agent workflows like Succession Planning and Talent Risk

2 months ago

rkoladyCommunity Manager

Voice Assistant2. On Roadmap

How are we improving the product?Voice Assistant brings the Moveworks Assistant to call center integrations, giving employees a voice-based way to access enterprise knowledge, reasoning, and actions.How does it work?Employees interact through a supported call center experience, which connects to the Moveworks Reasoning Engine to understand requests, retrieve relevant information, and complete supported tasks.Licensing RestrictionsTo be confirmed before General Availability.Technical RestrictionsSupported call center integrations, regions, and technical requirements will be documented as the release progresses.DocumentationEnablement and validation documentation will be added before Controlled Availability.

2 months ago

anaTylerCommunity Manager

Source Selection (Web Assistant Only)4. Future Consideration

Enable users to filter down data sources to specific connectors.

2 months ago

andrewwhitleyInspiring

HTTP Action support for multipart/form-data3. Existing Functionality/Native Skill

As of now, multipart/form-data is not supported in http actions in agent studio. Therefore most of my requests have to be made using the application/x-www-form-urlencoded content type. This results in numerous encoding issues as Moveworks is not natively handling encoding like postman does. Can we get datamapper to support multipart/form-data alongside application/json?

2 months ago

JonathanKnown Participant

Agent Studio - Assist Estimate1. New

With EmployeeWorks coming down the pipe I think it would be a great idea that when you’re testing a new agent studio use case that Agent Studio provides you an estimate on the number of assist that using this module will take.I think that’ll help people try to make things more efficient on their end, but may also help them tailor their launch for people who will use it properly if it’s a high assist use product.

2 months ago

JRO193New Participant

Update Analytics Data SLA to 8am Daily1. New

While we recognize that the current SLA provides for Analytics data availability by 4:00 PM on the following day, we respectfully request that the standard be updated to ensure data is available by 8:00 AM.This data serves as a critical input for daily operational reporting and performance analysis, including First Contact Resolution (FCR), a key metric used to evaluate service effectiveness. Access to prior-day data at the start of the business day is essential for timely reporting, trend analysis, and informed decision-making. Adjusting the SLA to an 8:00 AM availability would significantly enhance our ability to monitor performance and respond proactively to operational needs.

2 months ago

vpawarCommunity Manager

Add chatbot name to Data API6. Delivered

Expose the chatbot / bot friendly name in the Data API so customers can attribute analytics by assistant.

2 months ago

nicholas.marrNew Participant

Ambient Agent Plugin Analytics1. New

It would be nice to be able to gather Analytics on Ambient Agent use cases we deploy such as link or button clicks. As an example, we currently have several plugins related to Clarity timesheets that are both conversationally triggered and scheduled triggered. The conversationaly triggered versions show up in analytics and we can see link and button clicks fine. The scheduled ones however don’t give us any analytics so we can’t update our stake holders to see if users are interacting with these notifications.

2 months ago

andrew.mairenaCommunity Manager

Slack UX Enhancements4. Future Consideration

A best-in-class Slack experience — improving usability, increasing trust in assistant responses, and enabling users to complete more work directly within Slack.

2 months ago

andrew.mairenaCommunity Manager

Teams Assistant UI Experience Revamp4. Future Consideration

Modernizing our Teams platform with new UI elements — chat threads, text streaming, and side buttons.

2 months ago

KellyMVCommunity Manager

Specialized Assistant: IT BU ServOps Assistant4. Future Consideration

Bring a best-in-class conversational experience to IT fulfillers, streamlining service request handling and fulfillment tasks.

2 months ago

JacekUNew Participant

Make Question and Answer Config available for users1. New

There are situations where an unexpected update or an urgent change occurs. In those situations it would be good to be able to create a immediate Question and Answer response available in the system. Creating a knoweldge article and waiting for it to ingest takes too long when an immediate response is required. Sending employee comms is also not always the best approach. It would be best if questions and answers could be setup.As far as I am aware this is an option but it has to be configured by moveworks support, it would be best if it could be easily configurable in the Moveworks settings so client can immediatley make change.

2 months ago

Don.CocoNew Participant

Ability to turn off plugin and actions in Agent Studio3. Existing Functionality/Native Skill

Our company is still getting its feet wet in Agent Studio but one thing that Ive noticed is that there seems to be remnants of old projects or ideas that aren't being used right now. I’d like the ability to turn off inactive actions or plugins instead of just having to delete them.

3 months ago

kyril.remillardCommunity Manager

Assistant Store2. On Roadmap

Discover and deploy a curated, vetted library with Pre-built Assistants, templates, and more.

3 months ago

KellyMVCommunity Manager

World Knowledge in Enterprise Assistant2. On Roadmap

How are we improving the product?We are improving the product by integrating "Brief Me on Web" and "Web Search" as first-class capabilities into the Enterprise Assistant through the World Knowledge App. This update provides a secure, enterprise-grade assistant that combines live web search with LLM reasoning to help users with everyday knowledge tasks, writing, debugging, and file-based Q&A.

3 months ago

Improve Button Interaction Feedback in the Chatbot1. New

To improve the user experience, action buttons (e.g., Approve, Reject, create) should become disabled (greyed out) after they are clicked.Currently, after a user clicks a button, the bot sends a confirmation message (e.g., "Thank you for approving"), but the button itself remains active. Sometimes This can leave users unsure whether their action was successfully registered and may lead to repeated clicks.Disabling the button after it is selected would provide clear visual feedback, prevent duplicate actions, and create a more intuitive and seamless user experience.

3 months ago

LAWRM064New Participant

Expired Link Handling for Employee Communications1. New

Problem StatementEmployee Communications campaign links (both in-text URLs and button links) currently expire after 14 days. When employees attempt to access an expired link, the experience is unclear and can lead to confusion, failed journeys, support requests, and reduced engagement with important communications.Proposed SolutionIntroduce a configurable expired-link experience that detects when a campaign link has expired and presents users with a clear, user-friendly message instead of a generic error or failed landing page.Key FeaturesCustomizable expired-link messaging Clear explanation that the communication link has expired Option to redirect users to: The latest version of the communication A help/support resource Admin-configurable expiration messaging and destination URLs Reporting on expired-link clicks to identify engagement after expirationBusiness ValueImproves employee experience and reduces confusion Decreases support tickets related to inaccessible communication links Preserves engagement with important communications after campaign expiration Provides administrators with greater flexibility and visibility into post-campaign activityUse Case An employee clicks a campaign link more than 14 days after receiving a communication. Instead of encountering a broken or inaccessible experience, they receive a friendly message explaining that the link has expired and are guided to the most current content or support resource.Priority Rationale Organizations using Employee Communications rely on campaign links to distribute important information. As adoption scales, a more graceful and intuitive expired-link experience becomes increasingly important to maintain trust, usability, and communication effectiveness.

3 months ago

kyril.remillardCommunity Manager

HRSD HRBP Productivity Assistant5. Controlled Availability

On-demand talent insights for risks, performance, and succession gaps. Prepare for talent reviews with the same understanding as HRBPs.

3 months ago

kyril.remillardCommunity Manager

HRSD Manager Productivity Assistant5. Controlled Availability

Lead more and juggle tools & tasks less with help preparing for 1:1s, coaching for difficult moments, and better self-help for common questions.

3 months ago

9002467New Participant

Add Copy Icon to Retain Formatting on Artey Answers1. New

Description:Users have requested the ability to copy an Artey answer while retaining its original formatting, similar to the copy functionality available in other tools such as ChatGPT, Copilot, and GAILE.Requested Enhancement:Add a copy icon to each Artey answer that allows users to copy the response while preserving its formatting (e.g., line spacing, bullet points, paragraph breaks). The icon should function and appear similarly to the copy icons used in ChatGPT, Copilot, and GAILE — typically depicted as a paper icon with another paper behind it.Business Impact:This enhancement would make it significantly easier and faster for users to copy and paste Artey answers when sharing information with others requesting it, improving efficiency and ensuring the shared content remains clear and readable.Current Behavior:When a user copies an Artey answer, the formatting (such as line spacing) is stripped out, resulting in a less readable, unformatted block of text.Expected Behavior:When a user clicks the copy icon, the Artey answer should be copied to the clipboard with its original formatting intact, allowing it to be pasted elsewhere without loss of structure or readability.

3 months ago

Roles & Permissions – Access Assignment Date for Governance1. New

From a governance perspective, it would be valuable if the Roles & Permissions dashboard displayed when a role or permission was assigned to a user.Currently, administrators can see who has access, but there is no visibility into how long that access has been in place. Adding an Assigned Date column, along with filters (e.g., access older than 6 months or 1 year), would simplify periodic access reviews, access recertification, and compliance activities.This enhancement would strengthen governance by making it easier to identify, review, and validate long-standing user access.

3 months ago

Bulk Role & Permission Management1. New

Managing roles and permissions is currently a manual process, as administrators can only assign or remove access for one user at a time. This becomes time-consuming when onboarding large groups or updating access for multiple users.It would be valuable to add bulk role and permission management, allowing administrators to assign or remove roles for multiple users in a single action (for example, by multi-select or CSV upload).This enhancement would save time, reduce manual effort, improve the administrator experience, and make user access management much more efficient for enterprise customers.

3 months ago

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