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The roadmap, product ideas, and product plans are subject to change without notice. These plans may be refined, updated, or revised from time to time, based on customer input and market conditions. The plan described herein is provided solely for information purposes, and is not a commitment, promise, or legal obligation to deliver any material, code, or functionality.

Share your feedback in our Product Ideas Portal

Welcome to the Moveworks Product Ideas Portal!We are committed to listening to and incorporating your feedback to our Moveworks Product Roadmap. What...

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    1171 Ideas

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    PiyushJNew Participant

    Re run ingestion by Super admin1. New

    For the Super Admins in Moveworks there should be an option to retrigger the ingestion , specially in sandbox environment sometime once a change is made , the team had to wait for a day or depend on the support that kind of delay the process

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    Forum|Forum|2 months ago
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    ShrutiNew Participant

    Enable Usage Analytics for Specific KB Sections and SharePoint Sites1. New

    Currently, there is no visibility into how specific KB articles, KB sections, or files under a particular SharePoint site are being used within Moveworks. Content owners cannot determine which sections or documents are most frequently surfaced in responses or how a specific SharePoint site contributes to our agents self‑service.This enhancement would provide usage analytics scoped to a selected KB article/section or SharePoint site, including how often content is referenced by MIA and which sections or files are most impactful. These insights would help content owners optimize knowledge quality, and measure adoption and ROI integrated knowledge sources.

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    Forum|Forum|2 months ago
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    christine.turgeonKnown Participant

    Metric on users blocking the bot1. New

    Would like, as a client, to have access via analytics to the number and even names of users having blocked our bot without having to ask my client rep all the time. Thank you

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    Forum|Forum|2 months ago
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    MelissaNew Participant

    Bot-fillable forms do not allow for attachments1. New

    The inability for bot-fillable ServiceNow request forms to support file attachments is a significant limitation and reduces the overall value of this option. Since users can already add comments and attach files to existing cases or tickets within the bot, it seems reasonable that this functionality could also be extended to bot-fillable forms.

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    Forum|Forum|2 months ago
    D
    dhorvathCommunity Manager

    NOW AI Agents on Moveworks2. On Roadmap

    Call existing ServiceNow AI agents from the Moveworks reasoning engine.

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    Forum|Forum|2 months ago
    Lucas Rollo
    Lucas RolloCommunity Manager

    Increase Webhook Rate Limit6. Delivered

    Today the rate limit for Webhooks (a type of System trigger) is 5 requests/second. We are aiming to significantly increase this to 50+ requests/second.

    1
    kaushik.muralidaran
    Forum|Forum|2 months ago
    ashankar
    ashankarCommunity Manager

    Geolocation in Ingested Users Screen6. Delivered

    Geo-location data is now surfaced in the ingested users screen for troubleshooting use-cases

    0
    ashankar
    Forum|Forum|2 months ago
    ashankar
    ashankarCommunity Manager

    Advanced Config Editor6. Delivered

    This editor supports JSON based config creation and editing capabilities - suited for advanced users.

    0
    ashankar
    Forum|Forum|2 months ago
    S
    sidvermaCommunity Manager

    1-Click Connectors2. On Roadmap

    Install new connectors from the marketplace with no manual setup

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    S
    Forum|Forum|2 months ago
    D
    dhorvathCommunity Manager

    Catalog Interpreter2. On Roadmap

    Convert ServiceNow catalog items into conversational AI experiences — no changes to your existing catalogs required. What problem does this solve? Service catalogs contain complex business logic — conditional fields, custom validations, multi-step workflows — that makes them nearly impossible to automate conversationally. Less than 10% of high-volume catalogs work through any existing AI solution today. How does it work? Catalog Interpreter reads your catalog item's full schema and business logic, then creates a conversational AI experience that handles it end-to-end. Employees describe what they need in natural language; the AI collects inputs while respecting all underlying rules and validations.

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    Forum|Forum|3 months ago
    andrew.mairena
    andrew.mairenaCommunity Manager

    EmployeeWorks6. Delivered

    ServiceNow® EmployeeWorks is the front door for your entire workforce to search and act across business applications. It’s AI that’s not just talk. It gets work done. Read more here: https://www.servicenow.com/products/employeeworks.html#benefits

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    andrew.mairena
    Forum|Forum|3 months ago
    D
    dhorvathCommunity Manager

    NOW Knowledge Graph on Moveworks2. On Roadmap

    Query your ServiceNow knowledge graphs via Moveworks

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    Forum|Forum|3 months ago
    F
    fernyNew Participant

    File Search not ingesting xls1. New

    I work at large enterprise with many Sharepoint sites. Many of the files in these sites are xls, but Moveworks is not able to ingest the .xls content. Is this a pain point for anyone else?

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    Forum|Forum|3 months ago
    Indrashis
    IndrashisEmployee

    URL customization support for Confluence6. Delivered

    Ability to customize the view URLs for ingested pages from Confluence (primarily used for pages used in JSM views)

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    Indrashis
    Forum|Forum|3 months ago
    Indrashis
    IndrashisEmployee

    Streamlined OAuth 2.0 authorization setup for built-in connectors4. Future Consideration

    Support Admin-consent based OAuth2.0 authorization experience for Built-In Connectors like Box, Zendesk, Google Drive etc.

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    Indrashis
    Forum|Forum|3 months ago
    Indrashis
    IndrashisEmployee

    URL customization support for ServiceNow6. Delivered

    Ability to customize the base URL, slug value and the page ID of view URLs for ingested knowledge base articles from ServiceNow.

    0
    Indrashis
    Forum|Forum|3 months ago
    Indrashis
    IndrashisEmployee

    Define Audience for Enterprise Search Connector Setup6. Delivered

    Ability to define a cohort of audience to rollout content to a limited test group before enabling it globally within an organization

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    Indrashis
    Forum|Forum|3 months ago
    Indrashis
    IndrashisEmployee

    Auto-trigger Full Ingestion on Config Change Detection6. Delivered

    Support triggering of ingestion jobs upon detection of config changes like addition/removal of Site/Space configs, updating date filters, adding custom URLs etc.

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    Indrashis
    Forum|Forum|3 months ago
    K
    KellyMVCommunity Manager

    World Knowledge Integration for AI Assistant4. Future Consideration

    Web Search as a core plugin, where we blend enterprise data with World Knowledge by default in responses

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    K
    Forum|Forum|3 months ago
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    otavio_ramosNew Participant

    Enable Mobile vs Desktop Usage Split in UNA Analytics1. New

    We would like to request the enhancement of UNA analytics to include device-level segmentation, specifically the ability to distinguish between Mobile and Desktop usage.This includes:• Overall UNA usage split between Mobile and Desktop• Usage patterns for Microsoft Teams (Teams mobile app vs Teams desktop)• Segmentation for Factory / Manufacturing Worker (WC) population• Any additional device-behaviour insights supported by Moveworks data This capability would help us better understand adoption patterns, evaluate constraints for mobile‑first regions, and analyse behavioural differences across employee groups, especially factory‑based users. It would also support more accurate decision‑making for product improvements and regional deployment strategies.

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    Forum|Forum|3 months ago
    andrew.mairena
    andrew.mairenaCommunity Manager

    Conversations API2. On Roadmap

    Interact with the Moveworks Assistant via API -- build custom applications, hook into Moveworks with another orchestrator or conversation router, and more.

    2
    rgeroulo
    Forum|Forum|3 months ago
    kaushik.muralidaran
    kaushik.muralidaranKnown Participant

    Enhancement Request – Support Richer Output Rendering (Tables, Images, Files) in Web UI1. New

    Hi everyone,We would like to suggest an enhancement around response rendering capabilities in the platform.It would be extremely useful if responses could support richer output formats such as: Tables Images Downloadable files This is especially relevant for more advanced use cases such as SDA skills, reporting scenarios, and file-generation workflows, where plain text responses may not be sufficient to deliver the best user experience.Being able to render structured and visual outputs directly in the response would make the platform much more effective for data-driven and automation-focused use cases.Would be great to hear if others in the community have similar requirements.

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    kaushik.muralidaran
    Forum|Forum|3 months ago
    kaushik.muralidaran
    kaushik.muralidaranKnown Participant

    Enhancement Request – Dedicated “Approvals” Tab in Web UI1. New

    Hi everyone,One key feedback we’ve consistently heard from end users is that approvals are difficult to track, especially because the platform also sends several other alerts and notifications.While the web UI currently has a Notifications tab, it would be very helpful to have a separate “Approvals” tab that gives users a consolidated view of all their pending approval requests in one place. This would make it much easier for approvers to quickly identify and act on outstanding items.In our case, we are planning to use the Moveworks Approval Engine and native approval skills more broadly going forward, and manage these approvals through our Bot.  A dedicated approvals view would significantly improve the end-user experience and help drive adoption of approval workflows within the platform.Would love to know if others are looking for something similar.

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    kaushik.muralidaran
    Forum|Forum|3 months ago
    sarthak
    sarthakEmployee

    Sharing & Permissions (Agent Studio RBAC)2. On Roadmap

    Let multiple teams build in the same environment, without sharing sensitive connectors or overwriting work What is it: Granular control: grant view / use / edit access on each plugin, connector, action, etc. Folder-based defaults: set team access once; new assets inherit permissions automatically Group-based access: assign permissions to teams (not individuals) to simplify ongoing administration. Key dates:Limited Preview target: May 2026 

    14
    D
    Forum|Forum|3 months ago
    sarthak
    sarthakEmployee

    Sharing & Permissions2. On Roadmap

    Control which plugins and connectors your developers, analysts, and administrators can view, edit, and launch.

    14
    D
    Forum|Forum|3 months ago

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