Vision:
Enable full native rendering and interaction with ServiceNow forms—including Client Scripts, UI Policies, Catalog Client Scripts, and UI Actions—directly within the Moveworks Web AI Assistant. This would allow users to complete forms without leaving the assistant, creating a seamless self-service experience.
Why Now?
With ServiceNow acquiring Moveworks, there's a unique opportunity to align platform capabilities. Moveworks may now have the technical control to support JavaScript execution safely within its Web AI Assistant, and ServiceNow can provide the necessary form logic and rendering components.
💼 Business Value Proposition
- Frictionless User Experience: Users can complete complex forms directly in the Web AI Assistant, reducing drop-off and confusion.
- Increased Adoption: More users will engage with self-service workflows when forms are accessible and functional.
- Platform Synergy: Leverages the shared ownership between ServiceNow and Moveworks to deliver deeper, native integration.
- Reduced Support Load: Fewer tickets and manual interventions as users resolve issues independently via intelligent forms.