Ticket Gateway & Identity Gateway

Related products:AI Assistant

Forum|Forum|7 months ago
January 16, 2026
3 replies
115 views

Build your own ticketing integration using Agent Studio Actions. The resulting integration can take advantage of all Service Management SKU capabilities (Interception, EXI, Triage 2.0, etc)

A

andrewwhitley

Inspiring

Hello @vpawar - please consider us for the limited preview. We are building out our ticketing platform in Agent Studio instead of the default config due to api limitations in the default configuration. Currently we have ~15 plugins live for ticketing, but expect it to be around 60 in the next 3 months.

vpawarAuthor

Community Manager

Hello @andrewwhitley,

Thank you for the nomination. Let me connect with your CSM to understand the requirements. We will reach out to you on the next steps soon.

Thanks & Regards,

Ved

DIANA.TWC

Inspiring

@vpawar where can I get more information on this limited preview? I don’t see it on the Limited Preview page

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