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5. Limited Preview

Ticket Gateway & Identity Gateway

Related products:Service Management
  • January 16, 2026
  • 2 replies
  • 16 views
vpawar
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Key Dates:

  • Limited Preview: December 2025
  • Release: Jan 2026

What is it:

  • Build your own ticketing integration using Agent Studio Actions. The resulting integration can take advantage of all Service Management SKU capabilities (Interception, EXI, Triage 2.0, etc.).

    2 replies

    A
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    • andrewwhitley
    • Known Participant
    • January 16, 2026

    Hello ​@vpawar - please consider us for the limited preview. We are building out our ticketing platform in Agent Studio instead of the default config due to api limitations in the default configuration. Currently we have ~15 plugins live for ticketing, but expect it to be around 60 in the next 3 months.

      vpawar
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      • vpawar
      • Author
      • Community Manager
      • January 23, 2026

      Hello ​@andrewwhitley, 

       

      Thank you for the nomination. Let me connect with your CSM to understand the requirements. We will reach out to you on the next steps soon. 

       

      Thanks & Regards,

      Ved

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