LDAP Actions

We're excited to announce that LDAP Actions are now available in Agent Studio!

What's New

You can now automate your on-premise Active Directory workflows using Agent Studio's HTTP actions - without needing LDAP expertise. The Moveworks platform automatically translates your HTTP requests into LDAP operations and routes them through your existing On-Prem Agent.

Key Use Cases

User & Group Management

• Search for users, groups, and organizational units

• Add or remove users from distribution lists

• Update user attributes (manager, department, phone)

• Unlock accounts

Provisioning Workflows

• Create new security groups or distribution lists

• Automate group membership based on ServiceNow tickets

• Sync directory attributes from ITSM systems

Common Automation Patterns

• Webhook-based: ServiceNow triggers Moveworks when a ticket is ready → Moveworks updates AD → ticket is updated

• Schedule-based: Moveworks polls ServiceNow for tickets → processes each ticket → updates AD and ticket

How It Works

1. Use your existing AD connector - The Active Directory Built-In Connector you already configured becomes available in Agent Studio

2. Write familiar HTTP actions - Author requests as JSON using simple endpoints like POST /ldap/v1/search or PUT /ldap/v1/modify

3. Platform handles LDAP translation - Your HTTP request is converted to LDAP operations and routed to your domain controllers via the On-Prem Agent

Getting Started

Prerequisites:

• Active Directory Built-In Connector configured in Moveworks Setup

• Network access to on-prem LDAP server via On-Prem Agent

• Service account with appropriate LDAP permissions

Documentation: Check out our LDAP (Active Directory) Connector docs