- Plugin responses often pull data from multiple systems, users must see source details to trust the answer. We have some cases where they are required to validate the queries etc before using them.
- such as our case in using Databricks AI/BI Genie, where we have to show the query, and raw data so the user can validate the response and query.
- Current cited‑source links are only an option for Compound Actions.
- Showing citations lets us include IDs, URLs, and troubleshooting metadata that reduce escalations.
- Improves accuracy, transparency, and aligns with Moveworks’ own rationale for verifiable, grounded answers.
- Critical for both user clarity, data use requirements and developer debugging.
This is also extremely important, to provide a way for the users to verify the real source of the provided answer, as knowledge or other sources might get called in place of the expected plugin.