Summary
Moveworks in-bot fillable forms currently default to US date format (MM-DD-YYYY) and do not respect user or tenant locale settings such as en-AU (DD-MM-YYYY).
Problem
- Dates appear in US format regardless of regional settings
- Creates ambiguity (e.g. 04/08/2026) for AU/NZ users
- Issue is consistent across MS Teams and Web AI Assistant
- ServiceNow correctly honours locale, highlighting inconsistency
Example below, date is in US format.
Investigation Outcome
- Confirmed by Moveworks Support and Engineering
- No configuration option to control date format
- Behaviour likely tied to rendering layer, not user settings
- No workaround available today
Impact
- Confusing user experience
- Risk of incorrect date submission
- Additional validation effort for Service Desk
- Reduced trust in bot-driven request accuracy
Request
Introduce support for locale-aware date formatting in in-bot forms, including:
- Automatic detection of user locale (preferred)
- Tenant-level locale override
- Optional field-level format control (DD-MM-YYYY, MM-DD-YYYY, etc.)
- Consistent behaviour across Teams, Web, and other platforms
Priority
Medium–High
Additional Context
This is a basic expectation for global organisations. Lack of locale support is a gap for AU deployments and limits adoption of in-bot forms.
Expected Outcome
Dates displayed and submitted in Moveworks forms align with user regional settings, removing ambiguity and improving accuracy.