Include option to remove "thinking" process

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Hi ​@kyril.remillard - do you have any updates on this request? If not removed, can we customize it? Like only showing a singular phrase during the loading process.

​@kyril.remillard - following up on the above

Fair feedback.

Currently this isn't customizable. The thinking indicator is there so users know the assistant is actively working on their request, not frozen. Without some visual feedback, it can look like nothing's happening.

That said, the direction we're heading is smarter than just swapping animations. We're working toward having the LLM generate contextual status messages, such as "Checking your timecard status...", instead of generic dots. That actually tells the user what's happening, which is more useful than what we currently do.

This is coming as the core experience continues to mature.

The plan is to provide title only summaries and collapse the details of the thinking, within H1 2026.

​@sagarika - just to clarify, what is the name of this task on the Roadmap? 

Following up on the above.

Moveworks Product Updates - April 10 | Community mentions text streaming coming April 29th where “Users will experience natural feeling responses that gradually unfold” - might be related? There wasn’t any examples that I could find under the product idea Text Streaming | Community.

​@afleury unfortunately it doesn’t seem that was part of the solution. We are still experiencing the tower of ‘steps’ instead of a summary.

Hey ​@DIANA.TWC - The text streaming should fix the issue, but currently that enhancement was only applied to the web assistant. We will be adding streaming to Teams, but that's coming in H2. 

​@Kevin Mok - the experience looks the same on the web for us.

​@Kevin Mok - the experience looks the same on the web for us.

 

we see the same experience in assistant on the web

Hello ​@DIANA.TWC  and ​@lana.parmit - I want to clarify on the change made to the experience. 
- Text Response Streaming is fully live for all Web products, including Embedded Assistant, Assistant on Web, and EmployeeWorks Web experience. Once the thinking messages are done, then the Assistant will stream the response.

- Streaming; however, wasn’t applied to the thinking messages. This is why the experience remained the same there.

I also want to confirm that there is no customizability to thinking messages as well. In our backlog is a plan to improve the thinking messages, but no ETA.

​@Kevin Mok - the experience looks the same on the web for us.

 

we see the same experience in assistant on the web