Employee

8.0 Possible Agent Studio Solution

Support ServiceNow Delegate Approvals

8 replies
165 views

Servicenow Approvals are a high value skill for many customers that would be amplified in value if expanded to support the delegation functionality.

ServiceNow Approvals

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Anonymous

1. New→5. Future Consideration

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Anonymous

Thank you for submitting your Product Idea. We understand this is not currently supported, we appreciate your feedback and will consider it in the future as we continue to build and improve our product. Please keep up to date with our latest release notes here.

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Jessica.Trimmer

New Participant

Same with our organization, Gloria! Approvals are so important to us, however not having the delegation functionality is a major issue. We have struggled not having this feature for so long.

afleury

Inspiring

There is a workaround ServiceNow script but it doesn’t support multiple delegates if you have more than one person. Hopefully this idea will be implemented with Moveworks and ServiceNow working closer together.

afleury

Inspiring

We still need help with Granular Delegation. The workaround script provided for multiple delegates doesn't address our new challenge: preventing HR delegates from receiving ITSM delegated approvals and vice versa.

We appreciate any updates or solutions in this area.

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sagarika

Community Manager

4. Future Consideration→8.0 Possible Agent Studio Solution

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sagarika

Community Manager

With the launch of Ambient Agents, you should be able to build this with Agent Studio. Join our developer office hours if you need tips on how to proceed.

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Jonathan

Known Participant

I would point out that anything is a possible Agent Studio solution when we get far enough. I personally think having this be part of AI Assistant makes sense as Approvals are part of AI Assistant if you’re connecting to ServiceNow.

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