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The roadmap, product ideas, and product plans are subject to change without notice. These plans may be refined, updated, or revised from time to time, based on customer input and market conditions. The plan described herein is provided solely for information purposes, and is not a commitment, promise, or legal obligation to deliver any material, code, or functionality.

Share your feedback in our Product Ideas Portal

Welcome to the Moveworks Product Ideas Portal!We are committed to listening to and incorporating your feedback to our Moveworks Product Roadmap. What...

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    1294 Ideas

    Apsara
    Apsara

    Feature Request: "Templated" Header and Footer4. Future Consideration

    When creating or using the notes area would love the ability to create a standard header or footer that we normally place on KBs or articles. ExampleFooter:For more assistance please contact [company name] - Technology Service Desk number at XXX-XXXX  This will help us make sure users copying and pasting into appropriate knowledge bases follow some standards

    4
    Apsara
    Forum|Forum|2 years ago
    Apsara
    Apsara

    Feature Request: Cross link between EXI data and Knowledge Writer4. Future Consideration

    Would love to look at data in EXI to determine where Knowledge writer can help with gaps or updates. Would like to use knowledge writer and somehow showcase or drive me to EXI data to see metrics around that particular KB. Another example is in Knowledge Writer pull in Moveworks Analytics data containing not served, negative rating. Context is helps us prioritize what to create or update

    3
    Apsara
    Forum|Forum|2 years ago
    jbentahir
    jbentahirKnown Participant

    Feature Request: A way to mark the status of the edit2. On Roadmap

    Being able to mark an edited copy as “draft” or “final” would be helpful. This way we could mark something “final” and we would know we have published this article in our knowledge source. “Draft or In Progress” could be that we are still working on it and it hasn’t been published yet. 

    4
    jbentahir
    Forum|Forum|2 years ago
    salah.kaddumi
    salah.kaddumiKnown Participant

    Feature Request: Language Translation6. Delivered

    When building an article, it would be great if we had the ability to natively translate it after completing in English, based on a language selection that are available in Knowledge Studio.

    5
    salah.kaddumi
    Forum|Forum|2 years ago

    Ability to add attachment when adding a comment (Teams)6. Delivered

    Ability to add attachment when adding a comment (Teams)

    3
    Forum|Forum|2 years ago

    Add CREST Approvals to approval summaries and notifications4. Future Consideration

    Add Creator Studio approvals to native approvals engine for notifications. CREST approvals are not included in the proactive and reactive notification messages and is confusing for users.  CIO where he was looking for an IR approval, so asked he asked for "my approvals" and since the IR approval was Creator Studio, it wasn't in the list. This is the second VP to ask that question so it would be good visibility to the product team. 

    2
    Forum|Forum|2 years ago
    ahendricksonEmployee

    Limit chat history visible to the user4. Future Consideration

    Could we limit the number of hours of chat history a user or a subset of the user base can see in the bot. The historical data can live on in the bot for analytics reasons but the goal of this change would be to limit what the user can see of their existing history.

    5
    Forum|Forum|2 years ago
    gloriakang
    gloriakangEmployee

    Check if DL group already exists4. Future Consideration

    Users are frustrated when creating DLs because an approval is required on every creation and we don’t check if the group already exists until after the request is approved, effectively wasting time for the user and the approver.The ask: Is there a way to make a change where we can check if the group exists before asking for approval?

    2
    gloriakang
    Forum|Forum|2 years ago
    MW_Brandi
    MW_BrandiEmployee

    Move image in comms4. Future Consideration

    Allow placement of an image at the top rather than the bottom of comms sent to employees

    2
    MW_Brandi
    Forum|Forum|2 years ago
    MW_Brandi
    MW_BrandiEmployee

    Change ALL data on answers insights when filtering2. On Roadmap

    Currently only the user interactions changes on the answers insights when filtering down by issues, KB, etc.   We would like for ALL data to change when filtering down for easier pull of the info.  Currently it is VERY manual to extrapolate and analyze.

    2
    andrew.mairena
    Forum|Forum|2 years ago

    Change Worknote Opened on Behalf of Copy4. Future Consideration

    When a user opens a ticket on behalf of another person, the worknote shows that the ticket was opened on behalf of the ticket opener, not the the person that the ticket was opened on behalf of. The customer wants us to change the copy to show who the ticket was opened on behalf of. FOr example: Rob opened a ticket on behalf of JJ.Current experience: Ticket comment states “Ticket#### was opened on behalf of Rob” Desired experience: Ticket comment to state “Ticket#### was opened on behalf of JJ”

    2
    vpawar
    Forum|Forum|2 years ago
    Imran
    ImranEmployee

    Expose Audit Logs on Moveworks Employees Accessing Data for a Customer2. On Roadmap

    Customer Facing Logging RequirementProblem Statement: As various Moveworks staff have access to view any/all information in the backend system when granted rights and/or invited by admins  - we are requiring proper logging by user, date/time, and which data was accessed.This level of detail will need to be provided and is valuable for all instances, and once proposals / ideas based on these requirements are considered we can meet and go over this and ensure it works for all instance owners. Logging should be of value for all audits of user activity in the backend admin areas.Key Issue: Moveworks staff (when authorized) able to access any/all data without audit logs of who/when/what was accessed/exposed.Asked Solution: Provide visibility to customer of the audit trail / logs of when someone at Moveworks accesses data that pertains to the customer’s bot

    2
    vpawar
    Forum|Forum|2 years ago

    Export User Roster as a CSV4. Future Consideration

    Need to be able to download a CSV of the user roster with all attributes assigned. Currently customers are only able to download a limited view with a couple attributes. Build a way to download the user roster with all attributes as they are listed in the users’ profiles.

    2
    Forum|Forum|2 years ago

    Support Delegated Workday Approvals4. Future Consideration

    Customers have Workday approvals configured, in Workday they have a delegated approver configured but the bot is not respecting that and the approvals are still going to the manager

    2
    Forum|Forum|2 years ago

    SFTP: Domain included in answers download4. Future Consideration

    Customer has 5+ domains launched and plans to heavily rely on our SFTP downloads to be managed by their PowerBi team. They are super indexed on knowledge performance by department and having the domain data point in their user interactions/answers sftp download is critical. Customers want their sftp experience to include the same data points as the Tableau dashboard — the most critical request is just to include the “Domain” column into the daily downloads.

    2
    Forum|Forum|2 years ago

    CHG Approvals - remove the title of the user in the Requested By field2. On Roadmap

    The restriction and inability to do this is challenging to explain to customers.

    2
    Forum|Forum|3 years ago

    CHG Approvals Make Hardcoded fields Configurable2. On Roadmap

    Customer already has relevant date fields on the card and they feel this adds unnecessary information that could confuse users. Also take issue with the fact it is placed near the top of the card and cannot be moved down closer to the bottom where they want their date fields to bePain point also includes the hardcoded Requested By field and subsequent information (users full name, role, etc)If this could be customizable within external_approvals_acceleration_vars like the other fields we interact with this issue would be easily resolved on our side.  Customer was asking us to remove the Requested On field entirely from their ticket view. They say it is not relevant to the approval process, introduces time inconsistency with UTC timestamps, and is generally just unnecessary information On our side making this something that we can configure in external_approvals_acceleration_vars would solve this issue and make it more future-proof as we continue to roll out the functionality

    2
    Forum|Forum|3 years ago

    MLS translation for CSAT Legacy comms template customization4. Future Consideration

    Customer spans the globe and cover several different languages but the primary 2 are English and Japanese. They want to be able to leverage the CSAT employee Comms (Created through our legacy tooling) with a reasonable portion of the customizable fields being edited to customer specific specific terms. However, this breaks the translation from English to Japanese in the comms as it will not translate the strings from english to Japanese once edited. They will not be able to leverage the CSAT campaign for a significant portion of their user base and without the ability to translate, cannot use it. Enable the ability to translate the CSAT template when it has been customized - this would help all customers wanting to leverage MLS and CSAT campaigns supported by some minor phrasing/messaging customization. Alternatively, if it’s possible to select only their specific messaging and create a customer-specific template as a short-term work-around this would also help get their issue resolved and satisfied for the time being.

    2
    Forum|Forum|3 years ago

    Ingest the security protocols and standards for sharepoint sites2. On Roadmap

    Currently we are ingesting only the content available in SharePoint pages. Some pages and content is restricted to countries and members based on AD groups, which we do not respect as we are not ingesting security protocols and standards. Enable the feature to ingest the security protocols and standards to avoid Data privacy and access issues.

    1
    Forum|Forum|3 years ago

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