4. Future Consideration
Utilize Employee Comm for Bot NPS Messages
With the ability to now publish recurring campaigns, it would be great to have logic built into Employee Comms that allows the bot specific CSAT message to be edited and managed via this tool. Idea would be to take existing logic of who receives the CSAT message (only users who have been bot active in the past 8 days and limited to only one CSAT within 180 day period) and make that an “audience” selection for CSAT campaigns. This would open up the ability for customized CSAT messages to be sent out.