Paths forward ticket fields in-order

@yagarwal I think you had a script that can be used in an iPaaS for this?

@tgartner this is still a good idea and we’ll consider more robust ways to connect Paths to your handoff options (like structuring the slot values in a preordained order). Thanks for the feedback!

Thanks for submitting the idea @tgartner!

We will consider submitting ticket fields in-order from Paths. It would help maintain your automations & improve ticket readability for agents.

We caught up on email, but re-posting here: here’s a handy python script to extract slot names from ANY ticket descriptions:

import re

def extract_key_value_pairs(description):
    # Define regex patterns for each key-value pair
    keys_pattern = r"(submitted by|referral type|candidate email|candidate name)"
    slot1_pattern = r"submitted by: (.*?)(?=" + keys_pattern + r"|$)"
    slot2_pattern = r"referral type: (.*?)(?=" + keys_pattern + r"|$)"
    slot3_pattern = r"candidate email: (.*?)(?=" + keys_pattern + r"|$)"
    slot4_pattern = r"candidate name: (.*?)(?=" + keys_pattern + r"|$)"

    # Search for matches in the description
    slot1_match = re.search(slot1_pattern, description)
    slot2_match = re.search(slot2_pattern, description)
    slot3_match = re.search(slot3_pattern, description)
    slot4_match = re.search(slot4_pattern, description)

    # Extract matched groups if found, else return None
    slot1 = slot1_match.group(1) if slot2_match else None
    slot2 = slot2_match.group(1) if slot2_match else None
    slot3 = slot3_match.group(1) if slot3_match else None
    slot4 = slot4_match.group(1) if slot4_match else None

    return slot1, slot2, slot3, slot4

# Example description
description = "i need to submit a new referral: candidate name: John Doe referral type: Executive candidate email: john.doe@gmail.com submitted by: Jane Doe"

# Extract and print the key value pairs
extracted_pairs = extract_key_value_pairs(description)
print(f"Example Ticket Description: {description}")
print(f"Submitted by: {extracted_pairs[0]}")
print(f"Referral tyoe: {extracted_pairs[1]}")
print(f"Candidate email: {extracted_pairs[2]}")
print(f"Candidate name: {extracted_pairs[3]}")