Helpful Articles Tool Tip Text Limited to One Domain

Forum|Forum|2 years ago
March 7, 2024
2 replies
21 views

Hi there,

We’re using Moveworks’ bot with multiple domains (IT and HR). However, in channel resolver, it appears that the short message that appears at the bottom of helpful articles (“Try DM'ing @BOTNAME for other IT issues!) is limited to only one domain.

I worked with our CSM to get it updated to “IT and HR”, however this then impacted the wording for when creating an IT ticket (which was the original/first domain we had set up with Moveworks).

It would be great if either, this wording could be untied from the Ticket wording for one of the domains so we could update it to “HR or IT”. Or, the preferred solution would be that the message at the bottom of these helpful articles could be unique for each domain.

Thanks,

Nik

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Original wording at bottom of helpful articles that are commented back in thread of the message in the channel

Once updated to “IT & HR” it impacted IT ticket creation too.

kyril.remillard

Community Manager

1. New→4. Future Consideration

kyril.remillard

Community Manager

Thank you for submitting your Product Idea. We understand this is not currently supported, we appreciate your feedback and will consider it in the future as we continue to build and improve our product. Please keep up to date with our latest release notes here.

We are currently designing Channel Resolver for Copilot, in which we will take this into consideration.

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