Option to Summarize Ticket title from Customer threads in Slack

Related products:AI Assistant

Forum|Forum|2 years ago
February 20, 2024
4 replies
41 views

Set on a per project basis

Let us check an option to summarize the ticket title from Customer threads in Slack

So they end up being short understandable titles rather than a paragraph the customer wrote originally

gloriakang

Employee

Hi @tyler.thompson - To confirm, are you looking for Moveworks to summarize Channel Resolver created ticket titles to shorter title than the current titles created with the exact user utterance?

Set on a per project basis = option to enable or disable based on specific Slack channel?

Thanks for your help with clarification!

T

tyler.thompsonAuthor

New Participant

Yes, looking to summarize the user’s utterance because we find most of the time it is longer than what is needed

Set on a per project basis can be done in a Moveworks customer admin panel for example.

kyril.remillard

Community Manager

1. New→4. Future Consideration

kyril.remillard

Community Manager

Thank you for submitting your Product Idea. We understand this is not currently supported, we appreciate your feedback and will consider it in the future as we continue to build and improve our product. Please keep up to date with our latest release notes here.

We are currently designing Channel Resolver for Copilot and will take this into consideration.

Sign up

If you're a Moveworks customer, you can click the SSO button below to login-even if it's your first time. Everyone else can use email or click create an account above to register.

Login or create an account

If you're a Moveworks customer, you can click the SSO button below to login-even if it's your first time. Everyone else can use email or click create an account above to register.