Moveworks bot can pull in terms from Atlassian Confluence Terms

Hey @tyler.thompson thanks for filing this product idea. Could you provide ideal queries and bot responses that would fulfill this use case? Reminder to not provide any PII. We think this can be done with Creator Studio but need more context. 

Example

Term:

AP - Accounts Payable

Existing Knowledge Base Article:

To get access to the Accounts Payable alias you need to get approval from Steve Wonder.

Customer Question:

Bob: Can I get access to the AP alias?

Moveworks Response:

Hello Bob, we will gather approval from Steve Wonder to get access to the Accounts Payable alias for you.

The bot was able to figure out AP means Accounts Payable and proceed with the existing knowledge. The knowledge didn’t necessarily need to be rewritten to account for different terms the customer may have used.